Urgent Care Centre
Urgent Care Centre
Monthly Summary Report Sheet
|Questions |Yes |No |N/A |
|Shortly Bridge Urgent Care Centre | | | |
|122 comments cards were collected by Shortly Bridge for January 2012 * NB figures have | | | |
|been rounded up to the nearest percentage* | | | |
|Do you feel the UCC is adequately sign posted? |118 (96%) |2 (2%) |2 (2%) |
|Not from Consent | | | |
|Did you find the booking in system easy? |120 (98%) |2 (2%) |0 (0%) |
|Very easy and they were very helpful. | | | |
|Very helpful. | | | |
|Too long. Too many questions. | | | |
|It was a bit tedious, but good at UCC | | | |
|If not what problems did you find with the service? | | | |
|No comments received. | | | |
|How do you feel the service can be improved? | | | |
|It’s very good already. | | | |
|No improvement. | | | |
|The service was good. | | | |
|It’s already a good service. No comment to make. | | | |
|Does not need improvement. | | | |
|Sometimes experienced confusion of referral by patients by different routes e.g. walk-in or| | | |
|using 111 numbers. | | | |
|Less time waiting to be seen. | | | |
|Ok x 3 | | | |
|Don’t think it needs to be. | | | |
|Seems excellent. | | | |
|Good enough. | | | |
|Direct number | | | |
|It’s fine. | | | |
|Nothing that I can think of. | | | |
|Great service. | | | |
|No improvement. | | | |
|Fine. | | | |
|Don’t know. | | | |
|Continue good work. | | | |
|No problems | | | |
|No way. Very good. | | | |
|Less questions. | | | |
|Do you feel you were treated with dignity and respect? |117 (96%) |0 (0%) |5 (4%) |
|Definitely. | | | |
|Awaiting. | | | |
|How did you feel before you attended the UCC? | | | |
|Sore throat and chest – swollen glands. | | | |
|Sore throat. Chest tight. | | | |
|Twisted right ankle. Arthritic. | | | |
|Thrush symptoms. Pain. Itch. | | | |
|Painful throat. | | | |
|Cut eye. | | | |
|Red and blotchy. Crying, vomiting. | | | |
|Swelling of my daughter’s eyelid. | | | |
|Very well. | | | |
|Ok x 2 | | | |
|Ok. It was my son who had a problem with his hand that was my reason for attending. | | | |
|Confident that I would be seen in an acceptable time frame. | | | |
|Swollen ankle. | | | |
|Left arm. | | | |
|Sore throat with white patches. Sore ears. Temperature. | | | |
|9 month old daughter had a high temperature. | | | |
|Fine | | | |
|Knee swelling from previous injury. | | | |
|Painful thumb after fall. | | | |
|Wound by right eye. | | | |
|Skin rash. | | | |
|Sore and irritated bum and stings when I go to toilet. | | | |
|Rash | | | |
|Daughter felt unwell. | | | |
|Finds it hard to chew food. Mouth is sore. | | | |
|Well. | | | |
|Hit with bat in head. | | | |
|Bumped eye, swollen. | | | |
|Cut to finger. | | | |
|Out of breath. | | | |
|Dressing. | | | |
|He has red blotches all over. Swollen as well. | | | |
|Fluid from the vagina. I am 33 weeks and 4 days pregnant. | | | |
|Right leg – pain tightening. | | | |
|Painful foot. | | | |
|Spots on back. | | | |
|Red rash. Blistering and spreading fast. | | | |
|In pain. | | | |
|Right knee. | | | |
|Cough fever. | | | |
|Not eating. High temperature. Sleeping a lot. | | | |
|Symptoms soreness in right leg and stiffness. | | | |
|Headache. Eyesight problem and double vision. | | | |
|Temperature. Ear hurting. | | | |
|Pain in neck. | | | |
|Severe vomiting. | | | |
|Ill | | | |
|Bronchitis – symptoms have worsened. | | | |
|Bad chest and aches and pains. | | | |
|Throat. | | | |
|Fallen off scooter and scraped chin. Complaining of pain from chin to ear. Banged chest. | | | |
|Banged right elbow. Sharp pain. | | | |
|Swollen thumb. | | | |
|Burning sensation on passing urine. | | | |
|Sore ear. | | | |
|Pain in left side. | | | |
|Not bad. | | | |
|I have a diagnosed UTI, but with antibiotics it hasn’t gone away. | | | |
|Bleeding when pregnant. | | | |
|Indigestion and tender stomach. | | | |
|Wound to right leg. | | | |
|Twisted right knee while out running. | | | |
|Lots of pain when walking. | | | |
|Maybe flare up of ulcerative colitis and pain. | | | |
|Very poorly. | | | |
|D&V. Ill. | | | |
|Stomach cramps and pains. 10 weeks pregnant. | | | |
|Bad pains in right of abdomen. Sick, tired and cold. | | | |
|Sore finger cutting in. | | | |
|A lot of pain in her right wrist. | | | |
|Leaking water at 23 weeks pregnant. | | | |
|Chest pains. | | | |
|Right arm. | | | |
|Sickly, disorientated, weak, headache. | | | |
|Pain in right wrist. | | | |
|Sore throat. White lumps. Temperature. | | | |
|Anxious. | | | |
|Both eyes sore, red and itchy. | | | |
|Stomach cramps. | | | |
|Cough for 3 weeks. Slowly moved onto chest. Complained of chest pains last night. | | | |
|Pain in right Achilles tendon. | | | |
|Cut on head after fall. | | | |
|Bad arm. | | | |
|Baby having difficult breathing. Unwell. S&D. | | | |
|Back problems (sciatica) right leg shooting pains, finding it hard to move. | | | |
|Ear infection. Cold. Cough. Not urinating. | | | |
|Vomiting. | | | |
|Change burn dressing. | | | |
|Cough, chest and breathing hurts. | | | |
|Unwell. | | | |
|Swollen throat. Inflated tonsils. Infection painful. | | | |
|Well. | | | |
|Croup. | | | |
|Pain | | | |
|Toes | | | |
|Left arm isn’t moving or picking things up. | | | |
|Swollen face and throat. | | | |
|Struggling to breathe. | | | |
|Swollen throat. | | | |
|My 5 year old son was in discomfort after trapping his fingers in a door. | | | |
|Painful back. Hurts when breathe. | | | |
|Heavy breathing and fever. | | | |
|Earache. | | | |
|Cut to index finger to be redressed after follow up. | | | |
|Bust lip open. Was bleeding quite a lot. Sore mouth – swollen and swollen face. | | | |
|Very welcome. | | | |
|Sore toe. | | | |
|Pain in ear. | | | |
|My son had clashed heads with his cousin and had swelling and bruising to his nose and eye.| | | |
|Pain. Unwell with bladder pain in back. | | | |
|Ear ache. Chesty cough. Fever. | | | |
|Coughing, but started getting pain while coughing and breathing. | | | |
|Sore ankle. | | | |
| |
|Patient Feedback from comments cards/telephone interviews |
| |
|Service was excellent. |
|Excellent |
|Very satisfied. Thanks. |
|Very good. |
|Fast and efficient. |
|Happy with the service on offer. |
|Nice, friendly and professional staff. |
|No issues. Good service. |
Please continue to submit completed comments cards each month.
Please return to:
Jane Hesford
Patient Experience Team
Darlington Memorial Hospital
NB* please identify which UCC you are returning the comments cards from. Thank you
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Summary Report UCC Jan 2012
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