Repair Facility Manual

REPAIR FACILITY MANUAL

Michigan Department of State Bureau of Regulatory Services

Lansing, Michigan

Secretary of State

Bureau of Regulatory Services

General Licensing Information

Telephone 1-888-SOS-MICH (1-888-767-6424) Fax 517/335-2810

Business Licensing and Regulation Division

Telephone 1-888-SOS-MICH (1-888-767-6424) Fax 517/335-2810

sos

January 2006 SOS-194

Go to Table of Contents

Table of Contents

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TABLE OF CONTENTS

INTRODUCTION.................................................................................................................1

I T N MPORTANT ELEPHONE UMBERS............................................................3

CHAPTER 1: LICENSING REQUIREMENTS

1-1 Registering a Repair Facility ............................................................................................1 1-1.1 Requirement.......................................................................................................1 1-1.2 Exemptions ........................................................................................................1 1-1.3 Other Licensing Requirements ..........................................................................2 1-1.4 Loss of Registration ...........................................................................................2 1-1.5 Reporting Unlicensed Repair Facilities or Mechanics ......................................3

1-2 Registration Process ..........................................................................................................4 1-2.1 Procedure ...........................................................................................................4 1-2.2 Original Fee .......................................................................................................4 1-2.3 Expiration of Registration..................................................................................6 1-2.4 Unrenewed Registration ....................................................................................6 1-2.5 Renewal Pending ...............................................................................................6 1-2.6 Renewal Fee.......................................................................................................6 1-2.7 Late Fee..............................................................................................................6 1-2.8 Additional Locations..........................................................................................6

1-3 Replacement Registration .................................................................................................7 1-3.1 Procedure ...........................................................................................................7 1-3.2 Replacement Fee................................................................................................7

1-4 Business Hours ...................................................................................................................7 1-4.1 Requirement.......................................................................................................7 1-4.2 Change in Business Hours .................................................................................7

1-5 Change of Address or Business Name..............................................................................8 1-5.1 Change of Address.............................................................................................8 1-5.2 Change of Name ................................................................................................8

1-6 Change of Ownership ........................................................................................................8 1-6.1 Requirement.......................................................................................................8 1-6.2 Individual Ownership ........................................................................................8 1-6.3 Partnerships........................................................................................................9 1-6.4 Corporations.......................................................................................................9 1-6.5 Limited Liability Companies and Trusts ...........................................................9

Revised February 2006

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1-7 In-transit Repair Plates .....................................................................................................9 1-7.1 Authorization .....................................................................................................9 1-7.2 Use .....................................................................................................................9 1-7.3 Expiration Date ..................................................................................................9 1-7.4 Replacement.....................................................................................................10

CHAPTER 2: RECORD KEEPING REQUIREMENTS

2-1 Required Records...............................................................................................................1 2-1.1 Authorization .....................................................................................................1 2-1.2 Required Documents..........................................................................................1 2-1.3 Disputes .............................................................................................................1 2-1.4 Late Model Major Component Parts .................................................................2 2-1.5 Content Requirements........................................................................................3 2-1.6 Air Bag Requirements........................................................................................4

2-2 Authorization for Police Book ..........................................................................................5 2-2.1 Description.........................................................................................................5 2-2.2 Use .....................................................................................................................5 2-2.3 Dismantled Vehicle Requirements ....................................................................5 2-2.4 Combination Class C Dealer and Body Shop ....................................................5

2-3 Other Record Requirements.............................................................................................6 2-3.1 Authorization .....................................................................................................6 2-3.2 Specific Parts .....................................................................................................6 2-3.3 Procedure ...........................................................................................................7 2-3.4 Inspection...........................................................................................................7 2-3.5 Violation ............................................................................................................7

CHAPTER 3: BODY SHOPS

3-1 Certification........................................................................................................................1 3-1.1 Collision-related Mechanical Repair .................................................................1 3-1.2 Unitized Body Structural Repair........................................................................1

3-2 Body Shop Inspections.......................................................................................................3

3-3 Major Component Parts ...................................................................................................3

3-4 Major Component Part Record........................................................................................4 3-4.1 Requirement.......................................................................................................4 3-4.2 Record Retention ...............................................................................................5

3-5 Retention of Damaged Parts. ............................................................................................6

3-6 Salvage Vehicles .................................................................................................................6

Revised February 2006

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3-7 Disposing of a Salvage Vehicle..........................................................................................6

CHAPTER 4: PRE-REPAIR REQUIREMENTS

4-1 Consumer Information Sign .............................................................................................1 4-1.1 Requirement.......................................................................................................1 4-1.2 Location .............................................................................................................1 4-1.3 Dimensions ........................................................................................................1

4-2 Defining the Customer in Insurance-paid Transactions ................................................2 4-2.1 Definition ...........................................................................................................2 4-2.2 Authorization .....................................................................................................2 4-2.3 Additional Repairs .............................................................................................2 4-2.4 Other Considerations .........................................................................................3

4-3 Written Estimates ..............................................................................................................3 4-3.1 Requirement.......................................................................................................3 4-3.2 Components .......................................................................................................3 4-3.3 Exceeding Written Estimate ..............................................................................4 4-3.4 Drop-off Vehicles ..............................................................................................4 4-3.5 "No Charge" Estimate........................................................................................4 4-3.6 Diagnostic Estimates..........................................................................................4

4-4 Waivers ...............................................................................................................................5 4-4.1 Use of Written Waivers .....................................................................................5 4-4.2 Waiver of Estimate ............................................................................................5 4-4.3 Emergency Waiver.............................................................................................6 4-4.4 Long Term Waiver.............................................................................................8

CHAPTER 5: WORK IN PROGRESS REQUIREMENTS

5-1 Amended Estimates ...........................................................................................................1 5-1.1 Requirements .....................................................................................................1 5-1.2 Verbal Authorization .........................................................................................1

5-2 Diagnostic Analyzers .........................................................................................................2 5-2.1 Performance .......................................................................................................2 5-2.2 Liability..............................................................................................................2

5-3 Sublet Repairs ....................................................................................................................2 5-3.1 Requirements .....................................................................................................2 5-3.2 Mechanic Certification ......................................................................................2

5-4 Unfair and Deceptive Practices ........................................................................................3 5-4.1 Requirement.......................................................................................................3

Revised February 2006

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