MCCH JOB DESCRIPTION - Choice Support



Job Description for an Enterprise Assistant (PA standard equivalent)

Purpose of the Job

To work as part of team to deliver an enterprise business model and support effective employment programmes to help individuals with disabilities to achieve their employment and vocational aspirations through tailor made supports.

To work in partnership with a range of local businesses, employers, providers, health professionals and training agencies to ensure a range of opportunities to support individuals on their employment pathway.

To ensure adherence to the best practice model of Individual Placement and support model of Supported Employment (IPS), in line with the Fidelity Scale.

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Main Responsibilities of the Job

• To key work individuals in line with the IPS model and manage own caseload effectively and appropriately as directed by the Team Leader.

• To work with individuals to create and maintain their personal documentation, risk assessments and support plans To provide support and supervision to Relief Support Workers.

• To be aware of and implement safeguarding procedures on a day to day basis, ensuring adherence to Choice Support policy.

• To support the Service Development Manager to ensure maximum business productivity including profitability, stock management, maximising sales potential, canvassing and developing a customer base in line with Choice Support social enterprise guide.

• To ensure highest standards of customer satisfaction are maintained and developed, in line with customer service excellence, ensuring competitive pricing, quality control and commercial viability.

• To follow best practice in the development of social enterprises, using Choice Support’s Social Enterprise guide and Social Firms UK values base.

• To quality monitor enterprise objectives, goal plans and use of in-house processes and systems.

• To recognise barriers to enterprise development, job retention and employment, identifying and demonstrating appropriate solutions.

• Through negotiations, encourage employers to make reasonable adjustments for different needs / abilities as appropriate.

Duties of the Job

• To make a significant contribution to the motivation, development and quality of life to individuals accessing services in line with best practice and national guidelines.

• To keep up to date with national, regional, local and organisational developments, policies and information, ensuring that all employment processes and procedures are completed accurately to agreed timescales.

• To manage access to confidential information relating to individuals, applying Caldicott principles, maintaining confidentiality at all times and reporting information in accordance with policies and procedures.

• To market and canvass the services to customers, purchasers and employers, using a variety of methods including presentations, developing promotional material and visits, supported by the service manager or Enterprise Advisors.

• To support the personalisation agenda within the service; building effective communication with all individuals.

• To support the development and maintenance of professional links with external agencies, enabling effective signposting including the Department of Work and Pensions, GPs, Community Mental Health Teams, Job Centre Plus and Employers.

• To ensure effective and appropriate communication with all stakeholders including individuals, customers, staff, employers and partner organisations.

• To attend relevant meetings, conferences, events and supervision.

• To support the delivery team for Mental Health directorate Learning and Development.

• To ensure the working environment is presentable at all times and portrays an image which is professional and has a positive reflection on Choice Support.

• To support and cover service activities when required and as directed by Service Manager / Team Leader.

• To take on other duties as considered commensurate with the post; including providing support across the Directorate, as defined with Line Management.

Training and Support

• You will receive an induction to Choice Support and to your job.

• You will have a Line Manager and receive regular supervision.

• You will be provided with training to enable you to do your job effectively.

• Choice Support will, where possible and relevant to your job, support you to further your training and learning.

The Right Person for the Job (person specification)

|Job Title: |Enterprise Assistant |

|Criteria |Essential |

|Qualifications |Experience of disabilities, enterprise, employment and vocational support services. |

| |To have or working towards QCF Level 2 or equivalent. |

| |High Standard of literacy and numeracy |

| |Driving licence desirable. |

|Knowledge |Working knowledge of relevant legislation including; employment law, adult protection and health & safety practices |

| |Mental health and disabilities |

| |Working knowledge of enterprise services |

| |Individual Placement and Support model |

| |job retention best practice |

| |Personalisation agenda and brokerage |

| |Benefits system and Department of Work and Pensions processes |

| |Local labour market, businesses and community agencies |

|Skills / |Proven experience of working with people with disabilities and/or mental health issues |

|Experience |Ability to Lone Work |

| |Accurate record keeping |

| |Organisational skills |

| |Excellent interpersonal and active listening skills |

| |Ability to identify problems / work with team to implement a solutions-focused resolution. |

| |IT skills including UK online |

| |Marketing and presentation skills |

| |Experience of partnership working |

| |Experience of handling sensitive personal information |

|Personal |Ability to work under pressure with intense concentration despite interruptions |

|attributes |Self motivated |

| |Solutions focused |

| |Able to meet deadlines |

| |Discretion and tact while working with individuals, customers and relatives |

| |Belief in Choice Support philosophy |

| |Belief in employability of individuals with disabilities |

| |Approachable and flexible with a positive attitude, acting as a role model for others |

| |Empathetic with the ability to mediate and support individuals and their employers |

|Behavioural |Value Diversity |

|Competence |Customer Focus |

| |Growing and Developing |

| |Working Together |

| |Quality Service |

|Other |Able to work with equal effectiveness as an individual or as part of the team |

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| |Able to work flexible hours including evenings, weekends and bank holidays |

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| |Able to travel within the geographical area in a timely and effective manner |

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