CHAPTER FOUR - DEVELOPING DIVERSITY CONSCIOUSNESS



CHAPTER 6 – “TEAMWORK” Study Guide Name: __________________________________

|arbitration |collaborate |decenter |compromise |conflict |

|collective efficacy |conflict management |leadership |mindfulness |mindlessness |

|mediation |recenter |synergy |team |teamwork |

|trust |virtual team |circumvention |Jigsaw method |Stephen Covey |

|Uri Treisman |Aronson |Albert Bandura |B. Tuchman |DeborahTannen |

I. (p.189) What is a team? Is every team is diverse?

a. (p.190) What is teamwork?

A. Teamwork at School

a. Uri Treisman’s research focused on the relationship between what?

b. (p.191) The jigsaw method, as used by Aronson, was what?

B. (p.192) Teamwork in the Workplace

c. (p.193) What is synergy?

d. (p.194) Describe a virtual team. Do face-to-face teams or virtual teams tend to experience more problems in terms of miscommunication and conflict?

1.

2.

3.

4.

5.

6.

e. Virtual Water Cooler?

II. (p.195) Developing Teamwork Skills (Lombardi quote p. 196)

III. (p.197) Diversity Consciousness and Teaming

1. (p.198)

2.

3. According to Stephen Covey, the most important skill needed for teamwork?

4.

a. Mindfulness?

b. Mindlessless?

5.

a. (p.197) Coop learning among Hmong?

IV. (p.200) High-Performance Teams

a. What is collective efficacy?

b. Wizard of Oz team?

c. Tuchman’s terms: norming and storming:

d. (p.202) 10 Proven Stategies for Building high performance teams ?

1.

2.

3.

4.

5.

6.

7.

a.

b.

8. (p. 203)

9.

10.

V. Obstacles to teamwork

1.

2.

3. (p.204)

4.

5.

6. (p.205)

7.

8.

VI. (p. 206) Conflict?

a. Conflict Management?

b. (p.208) Yin and Yang?

c. According to Deborah Tannen, author of The Argument Culture, Americans traditionally emphasize what?

d. (p.208) What are the 6 approaches to conflict management?

1.

2. (p.209)

3.

4. (p.210)

5.

6.

e. (p.209) Conflict and Communication

1.

2.

3.

4.

5.

f. (p.211) Multicultural Mediation Team

a. mediation?

b. Arbitration?

VII. What are the “10 principles of conflict management?”

|1. |6. |

|2. |7. |

|3. |8. |

|4. |9. |

|5. |10. |

Ch. 6 Diversity SG

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