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MGT503 MCQs

1. Which famous management thinker was related with the development of "Theory X"?

Douglas McGregor

Abraham Maslow

Frederick Herzberg

Chester Barnard

2. Feed Back of ______ is necessary to improve the quality of the product.

Customers

Employees

Investors

All of the given options

3. Ali is a manager in a multinational organization. He believes that the employees of the company are lazy and do not have much ambition. Ali can be classed as _______ manager based on the perspectives of Douglas McGregor.

Select correct option:

Theory Y

Bureaucratic

Theory X

Administrative

4. Which one of the following individuals is most closely associated with scientific management?

Frederick Taylor

Mary Parker Follett

Harold Koontz

Max Weber

5. Which management theory focuses on managing the total organization?

Scientific management

Administrative management

Behavioral management

Quantitative management

6. TCS represents what factor to the Pakistan Postal Service in its specific environment?

Select correct option:

Competitor

Supplier

Customer

Government agency

7. Amir is representing his company at the local Chamber of Commerce Annual Business Recognition luncheon. He is performing which of the following managerial role?

Negotiation

Monitor

Figurehead

Liaison

8. Usman currently holds a management position within his company. His job responsibilities include maintaining a focus toward long-term issues that may impact the company as well as developing appropriate goals to guide the organization. Jim is most probably which type of manager?

First line managers

Middle level manager

Operational manager

Top Level Manager

9. What type of forecasting technique relies on the judgment and opinion of knowledgeable individuals?

Qualitative

Short-term

Confirmatory

Predictive

10. People with which of the following decision making style have a high tolerance for ambiguity and tend to focus on the people or social aspects of a work situation?

Analytical

Behavioral

Directive

Conceptual

11. Within the members of the North American Free Trade Agreement, trade has _____ since the treaty was signed.

Decreased initially, but increased steadily

Increased

Decreased

Neither increased nor decreased

12. The best way to characterize management is to say that it is:

Part of the economy

An activity or process

An overcrowded career field

One of the chief difficulties for most firms

13. Which of the following is noted for the development of time motion studies that utilized stopwatches and cameras to analyze workplace efficiencies?

Frederick Taylor

Henri Fayol

Henry Gnatt

Frank and Lillian Gilbreth

14. If a group’s desire for consensus and cohesiveness overwhelms its desire to reach the best possible decision, it is called:

Groupthink

Group pressure

Group decision

Group dynamics

15. When an organization does everything that is required of it legally but nothing more. It is called:

Social obligation

Social obstruction

Social response

Social contribution

16. Concern for employee motivation is most closely associated with which of the following management approach?

Bureaucracy

Organizational behavior

Scientific management

Systems

17. Toyota motor company will be called efficient if it produces:

High quality products at relatively low cost

Quality products at high cost

High quality products at relatively high cost

Quality products at low cost

18. Primarily managers perform which of the following tasks?

Selling

Stocking merchandise

Directing the activities of other people

Ordering merchandise

19. Which viewpoint emphasizes finding ways to manage work more efficiently?

Behavioral

Quantitative

Classical

Qualitative

20. When call center managers spend much of their time monitoring customer calls and giving employees feedback about how to improve their dialogue with customers in the future, these managers are using which of the following skills?

Technical

Conceptual

Situational

Ethical

21. CEO of Siemens presents 10000 $ scholarships to the winners of Math, Science and Technology in a high school. He is acting the role of:

Figurehead

Leader

Spokesperson

Liaison

22. Which famous management thinker developed "Theory Y"?

Douglas McGregor

Abraham Maslow

Frederick Herzberg

Chester Barnard

23. Sony Corporation’s focus on product innovation is an example of which of the following dimensions of organizational culture?

People orientation

Attention to detail

Outcome orientation

Aggressiveness

24. Lower-level managers typically confront which type of decision making?

Unique

Non-routine

Programmed

Non-programmed

25. Mr. A is a manager in XYZ Company; he has a reputation for being an open and honest person and understands how to motivate employees and customers, he is said to have good ________ skills.

Sales

Political

Interpersonal

Technical

26. In management, the development of mathematical models is called:

Management science

Scientific management

Administrative management

Behavioral management

27. Which one of the following is an example of organization?

Hospitals

Colleges

Factories

All of the given options

28. Interpersonal and communication skills are often referred to as:

Technical skills

Conceptual skills

People skills

Planning skills

29. Organizational culture is similar to an individual’s:

Skills

Personality

Motivation

Ability

30. Which of the following is one of Fayol's principles of management?

Authority

Discipline

Unity of command

All of the given options

31. When Shumaila is comparing actual sales figures with goals established earlier to see if her department met the target, she is performing which of the following functions?

Planning

Organizing

Leading

Controlling

32. Environmental scanning establishes the basis for _____, which are predictions of outcomes.

Scenarios

Projects

Budgets

Forecasts

33. Which of the following interpersonal role emphasizes the contacts that a manager has with those outside the formal authority chain of command?

The Liaison Role

The Leader Role

The Figurehead Role

The Spokesman Role

34. Which of the following is part of the 14 principles of management identified by Henri Fayol?

Scalar chain

Innovation

Efficiency

Motivation

35. The people who work directly on a job or task and have no responsibility for overseeing the work of others are called:

First-line managers

Middle managers

Non managerial staff

Supervisors

36. Amir is representing his company at the local Chamber of Commerce Annual Business Recognition luncheon. He is performing which of the following managerial role?

Negotiation

Monitor

Figurehead

Liaison

37. Hawthorne studies were a series of early experiments that focused on:

Behavior in the workplace

Ethics in the workplace

Group norms

Interpersonal dynamics

38. Power and authority that are concentrated at the upper levels of the organization as much as possible, is called:

Authority

Unity of command

Unity of direction

Centralization

39. Which of the following is a highly structured technique, designed to keep personal interactions at a minimum?

Clustering

Brainstorming

Nominal group technique

Group interview

40. Low level management has a complete authority to make decisions in case of:

Centralization

Decentralization

Scalar Chain

Order

41. If a company is paying minimum wage, when necessary, and applying the minimum standard to laws, such as affirmative action, it would be said to have fulfilled its:

Social obligation

Social responsibility

Social responsiveness

Social expectation

42. The quantitative approach has contributed directly in the areas of:

Planning and control

Control and leading

Organizing and control

Planning and leading

43. For a company such as Walt Disney world in florida, a bank would be an example of what kind of factor in their specific environment?

Competitor

Supplier

Special-interest group

Government agency

44. Henri Fayol, a French industrialist, first analyzed what managers do and divided that work into functions. The study of the management function that defines goals and establishes strategies to achieve them is called:

Select correct option:

Planning

Organizing

Leading

Controlling

45. The idea that employees should also share the profit of organization was given by:

Select correct option:

Frederick Taylor

Robert Owen

Charles Babbage

W. Edwards Deming

46. Which of the following is an explicit statement that tells a manager what he or she can or cannot do?

Select correct option:

Procedure

Policy

Rule

Solution

47. Which of the following approaches to ethical decision-making focuses on the consequences of an action?

Select correct option:

Utilitarian approach

Universalism approach

Moral rights approach

Justice approach

48. Ali is a manager in a multinational organization. He believes that the employees of the company are lazy and do not have much ambition. Ali can be classed as _______ manager based on the perspectives of Douglas McGregor.

Select correct option:

Theory Y

Bureaucratic

Theory X

Administrative

49. All of the following are characteristics of total quality management EXCEPT:

Select correct option:

Intense focus on the competition

Concern for continual improvement

Improvement in quality of everything the organization does

Accurate measurement

50. Tax revenues and government grants for a city are called its:

Select correct option:

Human resources

Financial resources

Physical resources

Informational resources

51. TCS represents what factor to the Pakistan Postal Service in its specific environment?

Select correct option:

Competitor

Supplier

Customer

Government agency

52. The general economic condition consists of all of the following EXCEPT:

Select correct option:

Legislation

Interest rates

Change in disposable income

Stock market fluctuations

53. All of the following are reasons to look at theoretical perspectives of management EXCEPT:

Select correct option:

Understanding the present

Source of new ideas

History repeats itself

Guide to action

54. Which of the following statement Best describes a Procedure?

Select correct option:

An explicit statement detailing exactly how to deal with a decision

A series of interrelated sequential steps to respond to a structured problem

A set of guidelines that channel a manager’s thinking in dealing with a problem

Allows a manager to use broad decision-making authority

55. The best way to characterize management is to say that it is:

Select correct option:

Part of the economy

An activity or process

An overcrowded career field

One of the chief difficulties for most firms

56. If a group’s desire for consensus and cohesiveness overwhelms its desire to reach the best possible decision, it is called:

Select correct option:

Groupthink

Group pressure

Group decision

Group dynamics

57. To determine the _____________, a manager must determine what is relevant or important in resolving the problem.

Geocentric behavior needed

Number of allowable alternatives

Weighting of decision criteria

Decision criteria

58. A form of group decision making in which a group is used to achieve a consensus of expert opinion is called:

Interacting group

Delphi technique

Nominal group

Brainstorming

59. Which of the following is the final step in the decision-making process?

Select correct option:

Identifying the problem

Evaluating the decision’s effectiveness

Identifying decision criteria

Selecting an alternative that can resolve the problem

60. Labor unions, employees, suppliers, customers, clients, and public interest groups are all examples of:

Select correct option:

Management constituencies

Stockholders

Stakeholders

Business owners

61. Fredrick Taylor was the student of: {hugo munsterbeg}

Select correct option:

Robert Owen

Charles Babbage

W. Edwards Deming

Henry Towne

62. Plant managers come under which of following management levels?

Select correct option:

First-line managers

Non-managerial employees

Middle managers

Top managers

63. Tax revenues and government grants for a city are called its:

Select correct option:

Human resources

Financial resources

Physical resources

Informational resources

64. Computers and campus facilities given to a university are called its:

Select correct option:

Human resources

Financial resources

Physical resources

Information resources

65. A human resource manager attending a local Society for Human Resource Management meeting would be functioning in which of the following role?

Select correct option:

Informational

Leader

Liaison

Disseminator

66. When Ali decides to take corrective action and provide damage control, he is acting in which of the following roles?

Select correct option:

Spokesperson

Figure head

Negotiator

Disturbance handler

67. Programmed decision making technique tends to rely on which of the following?

Select correct option:

The problem solver’s ability to think on his or her feet

The development of a clear set of alternative solutions

Previous solutions

Identification of the actual problem

68. Communication should be:

Select correct option:

From Top to Bottom level

From Bottom to top

2 way

None of the given option

69. Which of the following management thinker created a role classification system based on how managers spend their time at work to describe a manager's role?

Select correct option:

Peter Brabeck-Letmathe

Abraham Maslow

Andrea Jung

Henry Mintzberg

70. Discrepancy between existing and a desired state of affairs is called:

Select correct option:

Opportunity

Solution

Weakness

Problem

71. Estimated cost of Sydney Opera House was:

Select correct option:

$ 7 Million

$ 102 Million

$95 Million

$ 60 Million

72. Which famous management thinker was related with the development of "Theory X"?

Select correct option:

Douglas McGregor

Abraham Maslow

Frederick Herzberg

Chester Barnard

73. Which of the following is the most ancient management monument?

Select correct option:

Wall of China

Egyptian Pyramid

Taj Mahal

Sydney Opera House

74. Computers and campus facilities given to a university are called its:

Select correct option:

Human resources

Financial resources

Physical resources

Information resources

75. Selecting an alternative in the decision-making process is accomplished by:

Select correct option:

Choosing the alternative with the highest score

Choosing the One You Like Best

Selecting the alternative that has the lowest price

Selecting the alternative that is the most reliable

76. The people at the bottom of the organization generally deal with repetitive and familiar problems such as workers who are late or machinery that breaks down. As a result, most of the decisions made by first line supervisors are:

Select correct option:

Programmed decisions

Ill-structured decisions

Novel decisions

Non-programmed decisions

77. Which management theory focuses on managing the total organization?

Select correct option:

Scientific management

Administrative management

Behavioral management

Quantitative management

78. A learning organization develops the capability to:

Select correct option:

Add new training programs

Accept conventional wisdom of the industry

Continuously learn, adapt and change

Work in teams

79. The first step in the decision-making process is which of the following?

Select correct option:

Developing decision criteria

Allocating weights to the criteria

Analyzing alternatives

Identifying a problem

80. Which of the following is the final step in the decision-making process?

Select correct option:

Identifying the problem

Evaluating the decision’s effectiveness

Identifying decision criteria

Selecting an alternative that can resolve the problem

81. Cultivating a learning culture where organizational members systematically gather knowledge and share it with others in the organization so as to achieve better performance is called:

Select correct option:

Knowledge management

Technical management

Software management

Systems management

82. CEO of Siemens presents 10000 $ scholarships to the winners of Math, Science and Technology in a high school. He is acting the role of:

Select correct option:

Figurehead

Leader

Spokesperson

Liaison

83. It is assumed that a perfectly rational decision maker:

Select correct option:

Does not follow rational assumptions

Does not consider value maximizing as an objective

Offers inconsistent decisions

Would be objective and logical

84. Which of the following term is defined as a business firm’s obligation, beyond that required by law and economics, to pursue long-term goals that are good for society?

Select correct option:

Social obligation

Social responsibility

Social screening

Values-based management

85. Which of the following early advocates of organizational behavior created the field of industrial psychology, the scientific study of people at work?

Select correct option:

Robert Owens

Hugo Munsterberg

Mary Parker Follett

Chester Barnard

86. Which of the following means that you achieve the best possible balance among several goals?

Select correct option:

Sacrificing

Satisficing

Minimizing

Optimizing

87. The process of monitoring performance, comparing it with goals and correcting any significant deviations is known as:

Select correct option:

Planning

Organizing

Leading

Controlling

88. When a manger made a decision and he is uncertain about the outcomes. His decision is likely to be:

Select correct option:

Of Poor Quality

Unacceptable

Successful

Risky

89. When a firm advertises that it only uses recycled paper products, it is called:

Select correct option:

Meeting its social obligation

Meeting social responsibilities

Being socially responsive

Paying attention to the bottom line

90. How would you define the problem if all outcome of every alternative is known?

Select correct option:

Bounded rationality

Unbounded rationality

Certainty

Uncertainty

91. When Ali decides to take corrective action and provide damage control, he is acting in which of the following roles?

Select correct option:

Spokesperson

Figure head

Negotiator

Disturbance handler

92. What type of forecasting technique relies on the judgment and opinion of knowledgeable individuals?

Select correct option:

Qualitative

Short-term

Confirmatory

Predictive

93. Which of these is the ability to perform a specialized task that involves a certain method or process?

Select correct option:

Technical

Conceptual

Interpersonal

Communication

94. The sales and marketing component of e-business is:

Select correct option:

Intranet

Evolution

E-commerce

Extranet

95. Attempting to understand the signs of some problem comes under:

Select correct option:

Scanning stage

Categorization stage

Diagnosis stage

Implementation stage

96. Cultivating a learning culture where organizational members systematically gather knowledge and share it with others in the organization so as to achieve better performance is called:

Select correct option:

Knowledge management

Technical management

Software management

Systems management

97. Who presented the Concept of Quality?

Select correct option:

Henri Fayol

Prof.Henry Mintzberg

Frank & Lillian Gilbreth

Prof.Edward Deming

98. Which of the following is the final step in the decision-making process?

Select correct option:

Identifying the problem

Evaluating the decision’s effectiveness

Identifying decision criteria

Selecting an alternative that can resolve the problem

99. In order to communicate, motivate and delegate a manager must have:

Select correct option:

Political skills

Conceptual skills

Technical skills

Interpersonal skills

100. Which famous management thinker was related with the development of "Theory X"?

Select correct option:

Douglas McGregor

Abraham Maslow

Frederick Herzberg

Chester Barnard

101. Lower-level managers typically confront which type of decision making?

Select correct option:

Unique

Non-routine

Programmed

Non-programmed

102. Amna has been given goals related to the rollout and sales of her department. Her success at implementing the strategy will be assessed by comparing actual performance against the goals. This comparison is known as:

Select correct option:

Planning

Organizing

Implementing

Controlling

103. The specific organizational environment includes which of the following?

Select correct option:

Economic factors

Political conditions

Technological factors

Competitors

104. Managers are responsible for improving ________involvement in decision making and action taking.

Select correct option:

Stakeholder's

Liaison's

Leader's

Figurehead's

105. Which of the following is part of the 14 principles of management identified by Henri Fayol?

Select correct option:

Scalar chain

Innovation

Efficiency

Motivation

106. Which of the following is important in effectively implementing the chosen alternative in the decision-making process?

Select correct option:

Getting upper-management support

Double-checking your analysis for potential errors

Allowing those impacted by the outcome to participate in the process

Ignoring criticism concerning your chosen alternative

107. An organization is called:

Select correct option:

The physical location where people work

A collection of individuals working for the same company

A deliberate arrangement of people to accomplish some specific purpose

A group of individuals focused on profit-making for their shareholders

108. Which of the following is a highly structured technique, designed to keep personal interactions at a minimum?

Select correct option:

Clustering

Brainstorming

Nominal group technique

Group interview

109. The most important point of Prof. Edward Deming’s Philosophy was:

Select correct option:

Achieving the Goals

Consistency of Purpose

Wastage of the resources should be minimized

Collaboration among the members

110. Knowledge management involves encouraging the members of the organization to:

Select correct option:

Improve the educational level of the average employee

Develop new training programs to help new employees

Develop a corporate university

Systematically gather information and share it with others

111. Which of the following is NOT an example of a constituency that makes up the specific environment?

Select correct option:

Customers

Socio-cultural

Suppliers

Competitors

112. The time period for the construction of pyramids was:

Select correct option:

10 years

15 years

30 years

20 years

113. Which of the following scientist is most closely associated with the Hawthorne studies?

Select correct option:

Adams

Mayo

Lawler

Barnard

114. The process of monitoring performance, comparing it with goals and correcting any significant deviations is known as:

Select correct option:

Planning

Organizing

Leading

Controlling

115. Which of the following encourages efficiency and productivity and is consistent with the goal of profit maximization?

Select correct option:

Utilitarian view

Principled view

Rights view

Theory of justice view

116. Which of the management tasks is the most important for a supervisory manager?

Select correct option:

Planning

Organizing

Controlling

Staffing

117. Which of the following approaches did not study management by dividing it into elements or components?

Select correct option:

Operational approach

Administrative approach

Systems approach

Behavioral approach

118. The Hawthorne studies were initially devised to study:

Select correct option:

Productivity levels of groups versus individuals

The effect of noise on employee productivity

The effect of illumination levels on employee productivity

The effect of competitive organizational environments on productivity

119. What is the best term to describe the process of attempting to influence other people to attain the organization's objectives?

Select correct option:

Planning

Organizing

Leading

Controlling

120. Which of the following is NOT a category of decision making style?

Select correct option:

Directive style

Managerial style

Analytical style

Conceptual style

121. The belief that businesses should be responsible because such actions are right for their own sake is known as which argument for social responsibility?

Select correct option:

Public expectation

Ethical obligation

Public image

Discouragement of government regulation

122. An organization’s specific environment:

Select correct option:

Is unique and changes with conditions

Is the same regardless of the organization’s age

Is determined by the top level of management

Is quantified to determine its existence

123. Agency head or plant manager is most likely associated with which of the following managerial role?

Select correct option:

Team leaders

Middle managers

First-line managers

Top managers

124. Creativity is formed when the elements of creative skills, expertise, and _____ intersect.

Select correct option:

Personality

Experience

Task motivation

Consistency

125. The task environment of organizations consists of constituencies that have a direct impact on managers’ decisions and actions. The main constituencies are made up of customers, suppliers, competitors, and __________.

Select correct option:

Legislators

Pressure groups

Employees

Lawyers

126. Which of the following early advocates of organizational behavior was concerned about deplorable working conditions?

Select correct option:

Robert Owens

Hugo Munsterberg

Mary Parker Follett

Chester Barnard

127. Activities such as taking visitors to dinner and attending ribbon cutting ceremonies come under which of the following management role?

Select correct option:

Leader

Liaison

Figurehead

Negotiator

128. The classical view of social responsibility holds that management’s only social responsibility is to:

Select correct option:

Maximize organizational profits for stockholders

Maximize adherence to the laws for stockholders

Maximize organizational profits for stakeholders

Minimize adherence to the laws for stockholders

129. Non-programmed decisions are typically made under a condition of which of the following?

Select correct option:

Certainty

Low levels of risk

Uncertainty

Reliability

130. Interest rates, inflation rates, and stock market indexes are all examples of which of the factor of an organization’s general environment?

Select correct option:

Economic

Political

Social

Technological

131. A business school’s statement that it “strives for productive relationships with local organizations” is an example of which of the following?

Select correct option:

Rule

Policy

Procedure

Commitment

132. Ali has just received each and every necessary statistics on the proposed new purchases for his organization. Ali is now ready to render his decision about them. Ali will be making his decision under conditions best referred to as:

Select correct option:

Risk

Certainty

Risk avoidance

Uncertainty

133. Which of the following approach focuses on a set of interrelated and interdependent parts arranged in a manner that produces a unified whole?

Select correct option:

Process

Function

Systems

Contingency

134. Group decisions provide _____ information as compared to individual ones.

Select correct option:

Current

Complete

Relevant

Consistent

135. Role of disseminator, figurehead, negotiator, liaison and spokesperson is most important for:

Select correct option:

Top level managers

First line managers

Middle level managers

Non managerial staff

136. Which of the following approaches to ethical decision-making focuses on the consequences of an action?

Select correct option:

Utilitarian approach

Universalism approach

Moral rights approach

Justice approach

137. All of the following are characteristics of total quality management EXCEPT:

Select correct option:

Intense focus on the competition

Concern for continual improvement

Improvement in quality of everything the organization does

Accurate measurement

138. Non-programmed decisions are typically made under a condition of which of the following?

Select correct option:

Certainty

Low levels of risk

Uncertainty

Reliability

139. All of the following are managerial roles identified in Mintzberg’s Model EXCEPT:

Select correct option:

Informational

Interpersonal

Functional

Decisional

140. Power and authority that are concentrated at the upper levels of the organization as much as possible, is called:

Select correct option:

Authority

Unity of command

Unity of direction

Centralization

141. Which of the following describe(s) a global marketplace?

Select correct option:

The entire world is a marketplace

National borders are irrelevant

The potential for organizations to grow expands dramatically

All of the given options

142. Which of the following is a basic definition of ethics?

Select correct option:

Moral guidelines for behavior

Rules for acknowledging the spirit of the law

Principles that define right and wrong conduct

Principles for legal and moral development

143. The most outspoken advocate of the classical view of social responsibility is economist and Nobel prize winner:

Select correct option:

Carnegie Milton

Charles Darwin

Milton Freeman

Milton Friedman

144. The management process includes all of the following management functions EXCEPT:

Select correct option:

Planning

Innovating

Leading

Organizing

145. Assembling additional information and identifying both the nature and the causes of the problem comes under:

Select correct option:

Scanning stage

Categorization stage

Diagnosis stage

Implementation stage

146. Mr. A is a manager in XYZ Company; he has a reputation for being an open and honest person and understands how to motivate employees and customers, he is said to have good ________ skills.

Select correct option:

Sales

Political

Interpersonal

Technical

147. Environmental scanning establishes the basis for _____, which are predictions of outcomes.

Select correct option:

Scenarios

Projects

Budgets

Forecasts

148. All levels of management between the supervisory level and the top level of the organization are termed as:

Select correct option:

Middle managers

First-line managers

Supervisors

Foremen

149. The process of monitoring performance, comparing it with goals and correcting any significant deviations is known as:

Select correct option:

Planning

Organizing

Leading

Controlling

150. Which of the following acts as an unambiguous measure of the effectiveness of a business organization?

Select correct option:

Efficiency

Employee satisfaction

Increased revenues

Profits

151. Which of the following is a cultural measure of the degree to which people will tolerate risk and unconventional behavior?

Select correct option:

Power distance

Uncertainty avoidance

Short- versus long-term orientation

Individualism versus collectivism

152. Within the members of the North American Free Trade Agreement, trade has _____ since the treaty was signed.

Select correct option:

Decreased initially, but increased steadily

Increased

Decreased

Nither increased nor decreased

153. The behaviorist Mary Parker Follett referred to integration as a process in which:

Select correct option:

Managers use their directive might to solve conflicts

Employees use their own intuition to solve conflicts

Managers and employees work together to solve conflicts

Conflicts are ignored

154. Which ethical approach is guided by what will result in the greatest good for the greatest number of people?

Select correct option:

Moral-Rights approach

Individual approach

Utilitarian approach

Justice approach

155. In order to communicate, motivate and delegate a manager must have:

Select correct option:

Political skills

Conceptual skills

Technical skills

Interpersonal skills

156. People with which of the following decision making style have a high tolerance for ambiguity and tend to focus on the people or social aspects of a work situation?

Select correct option:

Analytical

Behavioral

Directive

Conceptual

157. Which of the following is called an input to a system?

Select correct option:

Materials

Products

Services

Employee behavior

158. Which of the following is noted for the development of time motion studies that utilized stopwatches and cameras to analyze workplace efficiencies?

Select correct option:

Frederick Taylor

Henri Fayol

Henry Gnatt

Frank and Lillian Gilbreth

159. A culture where employees show a great deal of respect for authority and where titles and ranks are important would be an example of which dimension of national culture?

Select correct option:

Individualism versus collectivism

Power distance

Uncertainty avoidance

Short- versus long-term orientation

160. Which of the following theory proposes that ethical decisions be based on existing ethical norms in industries and communities in order to determine what constitutes right and wrong?

Select correct option:

Theory of justice of ethics

Integrative social contracts

Right view of ethics

Utilitarian view of ethics

161. Grouping activities and resources in a logical fashion is called:

Select correct option:

Planning

Organizing

Leading

Controlling

162. Which of the following is NOT an example of a constituency that makes up the specific environment?

Select correct option:

Customers

Socio-cultural

Suppliers

Competitors

163. Groups that are affected by organizational decisions and policies are known as:

Select correct option:

Management constituencies

Stockholders

Stakeholders

Business owners

164. The management function that specifies goals to be achieved and deciding in advance the appropriate actions to achieve those goals is:

Select correct option:

Leading

Controlling

Organizing

Planning

165. Which viewpoint emphasizes finding ways to manage work more efficiently?

Select correct option:

Behavioral

Quantitative

Classical

Qualitative

166. Which of the following is an explicit statement that tells a manager what he or she can or cannot do?

Select correct option:

Procedure

Policy

Rule

Solution

167. Which of the following is one of Fayol's principles of management?

Select correct option:

Authority

Discipline

Unity of command

All of the given options

168. Which of the following is NOT an example of an organization’s general environment?

Select correct option:

Economic conditions

Political conditions

Social conditions

Industry conditions

169. When call center managers spend much of their time monitoring customer calls and giving employees feedback about how to improve their dialogue with customers in the future, these managers are using which of the following skills?

Select correct option:

Technical

Conceptual

Situational

Ethical

170. A manager transmits the information outside the organization. He is performing which of the following role?

Select correct option:

Spokesperson

Representative

Disseminator

Agent

171. Primarily managers perform which of the following tasks?

Select correct option:

Selling

Stocking merchandise

Directing the activities of other people

Ordering merchandise

172. The following four different approaches to management thinking were developed in the first half of the 20th century:

Scientific management, general administrative, quantitative, and contingency

approach.

• • Scientific management, general administrative, quantitative, and

organizational behavior.

• General administrative, globalization, organizational behavior, and quantitative.

• Systems approach, scientific management, general administrative, and

organizational behaviour.

• Scientific management, Hawthorne Studies, quantitative, and organizational

behavior.

173. When we classify managers according to their level in the organization they are

described as _______.

Functional, staff and line managers

Top managers, middle managers and supervisors

High level and lower level managers

General managers and administrative managers

174. Frederick Taylor and Frank and Lillian Gilbreth were advocates of an approach to management involving the use of scientific method, known as:

The quantitative approach.

Management science.

Scientific management.

The contingency approach.

175. Authority, discipline, unity of command, and unity of direction are:

Taylor's four principles of management.

Principles of the human relations movement.

Elements of Weber's ideal bureaucratic structure.

Four of Fayol's fourteen principles of management.

176. Some of the other fields of study that affect management theory or practice include:

Political science, philosophy, anthropology and sociology

Zoology, psychology, sociology and philosophy.

Anthropology, astrology, political science and psychology.

Political science, sociology, typography and economics.

177. The philosophy of management known as total quality management developed primarily out of the work of:

Henri Fayol

Frederick Taylor

Robert McNamara

W. Edwards Deming

178. Possibly the most important pre-20th century influence on management was:

Therbligs

The industrial revolution.

Scientific management.

The division of labor.

179. ________________ need involves the desire to affiliate with and be accepted by others.

• Esteem

• Belongingness

• Safety

• Self Actualization

180. Needs that impel creativity and innovation, along with the desire to have a productive impact on our surroundings are ___________ needs.

• Existence

• Relatedness

• Growth

• None of the Above

181. Division of labor, authority hierarchy, formal selection, formal rules and regulations, impersonality, and career orientation are all features of:

• Weber's ideal type bureaucracy.

• General administrative theory.

• Fayol's principles of management.

• Taylor's principles of management.

182. The decision-making model consists of four styles: directive, analytic, behavioral and _______________.

• Conceptual

• Intuitive

• Group interaction

• Laggard

183. _________ is characteristic of liquidity ratios.

• Organization’s ability to meet its current debt obligations

• Organization’s use of debt to finance its assets and whether it’s able to meet the

interest payments on the debt

• How efficiently the firm is using its assets

• None of given options

184. __________ is a communication that flows from a higher level to one or more lower levels in the organization.{Vertical Communication}

• Horizontal communication

• Upward communication

• Downward communication

• None of given options

185. 1st stage of group development is ____________.

• Storming

• Norming

• Forming

• Performing

186. _____ is an individual's capacity to influence decisions.

• Span of control

• Line authority

• Staff authority

• Power

187. An organizational design with low departmentalization, wide spans of control, authority centralized in a single person and little formalization are characteristics of________.

• Simple structure

• Functional structure

• Divisional structure

• None of given option

188. __________ is the form of departmentalization that groups similar jobs and activities into departments.

• A product structure

• A divisional structure

• A matrix structure

• A functional structure

189. The main influence on the behavioral science theories were:

• Psychology and sociology.

• Sociology and bureaucracy.

• Sociology and science.

• Bureaucracy and psychology.

190. ERG theory was introduced by _____________.

• Clayton Alderfer

• McClelland

• Douglas McGregor

• J. Stacey Adams

191. __________ is counter to goal-setting theory.

• Expectancy Theory

• Reinforcement Theory

• ERG Theory

• None of given option

192. Autocratic, Democratic and Laissez-faire leader behavior styles were introduced by_________.

• University of Iowa researcher

• Michigan Studies

• Ohio State Studies

• None of given option

193. The difference between an e-business enhanced organization and an e-business enabled organization is:

• Only an e-business enhanced organization uses the Internet.

• Only an e-business enhanced organization relies on an intranet.

• Only e-business enhanced organizations use e-business tools and applications.

• Only e-business enhanced organizations have e-business units within their

organization.

194. __________ is not one of the eight steps in the decision making process.

• Identifying the problem

• Analyzing alternative solutions

• Implementing the decision

• Delegating the decision making

195. __________ is the capacity to affect the behaviors of others.

• Leadership

• Power

• Trait

• Aggression

196. Which of the following is NOT associated with learning organizations or knowledge management?

• COIN

• A recommended response to a rapidly changing world.

• Systematic gathering and sharing of useful information.

• PSTN

197. Surroundings are ___________ needs.

• Existence

• Relatedness

• Growth

• None of the Above

198. The vertical flow of communication from lower level to one or more higher levels is _____________.

• Upward communication

• Downward communication

• Formal Communication

• Horizontal communication

199. Inputs necessary for the group to operate are ____________ inputs.

• Group Size

• Work Group

• Group Task

• None of the Above

200. A__________ is the combining of two or more companies into one organization.

• Merger

• Acquisition

• Diversification

• None of the given options

201. The General Manager’s meeting was most likely a result of the following management function:

• Organizing

• Planning

• Decision-Making

• Controlling

202. Managers today realize that long-term success can be achieved primarily by satisfying the customer. Customers are demanding quicker service, higher quality, and more _____.

• Value for their money

• Personal attention

• Variety in services

• Online choices

203. The belief that a firm's obligation goes beyond that required by law and economics, and includes a pursuit of long-term goals that are good for society is known as:

• Social responsiveness

• Ethical responsibility

• Social responsibility

• Social obligation

204. Challenging goals usually lead to __________ performance from individuals and groups.

• Higher

• Lower

• Excellent

• None of the Above

205. Which of the following is not a basic function of the management process?

• Controlling

• Organizing

• Working

• Leading

206. One of the greatest effects of e-commerce is that:

• Costs will be reduced

• Customers will be empowered

• Employees become more powerful

• Computers will be less important

207. Conceptual skills relate to a manager’s ability to

• Take a strategic view of how parts of the organization function

• Solve detailed problems in groups

• Correctly evaluate organizational problems

• Understand and interact effectively with others in the organization

208. Which of the following functions or activities requires recruiting and placing qualified personnel needed for the organization so that it may achieve its objectives and goals?

• Planning

• Staffing

• Organizing

• Controlling

209. A variation of the electronic meeting that links together media from different locations is ___________

• E-commerce

• The Delphi technique

• Video conference

• E-conference

210. ____ plans have clearly defined objectives.

• Directional

• Flexible

• Specific

• Standing

211. Who studied the nature of specific jobs, and broke the tasks into basic work units with the end result providing the one right way to perform the job?

• Douglas M. McGregor

• Frederick W. Taylor

• Henry L. Gantt

• Henry L. Gantt

212. The recently emerged type of managerial job is ______________

• Top Manager

• Middle Manager

• First Line Manager

• Team Leader

213. The Hawthorne studies:

• Found that to increase worker efficiency, management must analyze and minimize the motions required to complete a task.

• Found that when workers know they are being watched, their productivity increases.

• Found that a worker is inherently lazy and will use any excuse not to perform their duties.

• Found that workers accept a managerial directive only if it is acceptable in terms of their personal interests.

214. The Behavioral approach to management focused on:

• The worker

• The manager

• The owner

• None of the above.

215. The external environment factor that states: The values and culture that affect the way people feel about the organization they are in and about work itself is:

• Sociological factors

• Political factors

• Economic factors

• Psychological factors

216. The external environment factor that includes: Factors that have a less

immediate effect on a business such as the nation's rate of inflation or

recession, unemployment rate, or standard of living, is

• Political factors

• Sociological factors

• Indirect economic factors

• Direct economic factors

217. The resources within an organization, used to achieve its goal, make up the_________ of a business.

• External environnent

• Internal environment

• Social responsibility

• Workers motivation

218. Strategic planning:

• Addresses the organization's basic mission or business, issuing broad

statements of purpose or direction that have a long lead time.

• Involves managers in each unit of an organization who are responsible for

achieving the unit's objectives within a specified period of time.

• Looks specifically at resources, finances, and market conditions to determine

ways to accomplish the overall plans of the organization.

• Determines the day-to-day operations within an organization.

219. GAP analysis:

• Is a planning approach for determining where an organization as today.

• Is a planning approach for determining how an organization will reach its goals.

• Provides a diagram showing a company's present momentum and its potential.

• All of the above.

220. The SWOT approach assesses an organization's

• Speed, Wants, Order, Timing

• Structure, Workforce, Organization, Types

• Strengths, Weaknesses, Opportunities, Threats.

• Signs, Worries, Objectives, Techniques

221. __________ is the process of using the resources and personnel of an

organization in an orderly way to achieve the objectives and long-term

goals of the organization.

• Planning

• Organizing

• Leading

• Controlling

222. Which of the following is the most common type of departmentalization?

• Customer/Market Departmentalization

• Function Departmentalization

• Geography Departmentalization

• Process Departmentalization

223. A manufacturing company has divided its departments into pattern making, fabric cutting, and fabric coloring. What type of departmentalization is this?

• Geography Departmentalization

• Process Departmentalization

• Matrix/Project Departmentalization

• Function Departmentalization

224. A ______ organizational structure is the simplest form and has clear lines of authority and ease of decision making.

• Horizontal

• Line

• Vertical

• Staff

225. The management of people/labor should be handled by what department in an organization?

• Administration

• Human Resources

• Information Systems

• Accounting

226. When a candidate for a position is asked general, open-ended job related questions, they are experiencing what type of interview?

• Unstructured Interview

• Structured Interview

• Relaxed Interview

• Unorganized Interview

227. Which of the following is NOT a major influence on the rate of compensation?

• Competition

• Voluntary retirement

• Laws

• Unions

228. Which type of separation is most unpleasant for an employee?

• Termination

• Mandatory retirement

• Voluntary retirement

• Resignation

229. Leadership can _______ subordinates to help the organization achieve its goals.

• Motivate

• Communicate

• Direct

• All of the above

230. Which source of power is based on an individual's knowledge, special skills, abilities, or previous experience?

• Referent power

• Expert power

• Referent power

• Legitimate power

231. Which source of power is based on a manager's ability to punish a subordinate?

• Coercive power

• Referent power

• Rewarded power

• Legitimate power

232. A budget is what type of control?

• Standard

• Process

• Division

• Financial

233. The theory that an individual tends to act in a certain way, with the

expectation that the act will be followed by a given outcome and according

to the attractiveness of the outcome is _____.

• Equity theory

• Three-needs theory

• Motivation-hygiene theory

• Expectancy theory

234. Leaders who inspire followers to transcend their own self-interests for the good of the organization, and are capable of having a profound and extraordinary effect on followers are _____ leaders.

• Transactional

• Transformational

• Democratic

• Autocratic

235. A group of employees with expertise in a variety of specialty areas who are brought together to work on a project or specific activity is a:

• Cross functional team

• Self-managed team

• Virtual team

• Problem-solving team

236. ____________ is the power to give positive benefits or rewards.

• Expert power

• Reward power

• Legitimate power

• Coercive power

237. The final step of the strategic management process is ___________.

• Doing an internal analysis

• Formulating strategies

• Implementing strategies

• Evaluating results

238. A/An ________ is a formal evaluation of an organization's financial

statements, performed either by an outside accounting firm or by an

internal department.

• Revenue operating budget

• Incident log

• Financial audit

• Balance sheet budget

239. In a PERT network, slack time is _____.

• The end point that represents the completion of a major activity

• The time or resources required to progress from one event to another

• The amount of time an individual activity can be delayed without delaying

the whole Project

• The longest or most time-consuming sequence of events and activities

240. Which type of decision making is carried out by lower level management and deals with specific day-to-day processes?

• Programmed decision making

• Operational decision making

• Administrative decision making

• Mid-level decision making

241. ___________ involves allocating resources by detailing what activities have to be done, the order in which they are to be completed, who is to do each, and when they are to be completed.

• Benchmarking

• Budgeting

• Scheduling

• Competitor intelligence

242. A problem solver is a style of problem solving reflected by the manager

• Who confronts the problem, reacts to it, and makes those changes necessary

solve it.

• Who notices a problem and does not react.

• Who actively looks at situations, searching for problems or anticipating possible

problems so that corrective action can be taken before the problem grows.

• None of the above

243. The process by which a sender transmits content is known as

• Encoding

• Decoding

• Feedback

• Receiver

244. When a subordinate or lower level manager passes information or offers suggestions to higher level management, they're using which level of communication?

• Upward communication

• Downward communication

• Lateral communication

• Diagonal communication

245. If a solution to a particular problem is not vital to the functioning of an organization and management is willing to overlook the causes of the conflict, managers may choose to use which type of conflict resolution?

• Confrontation

• Avoidance

• Dominance

• Compromise

246. Which of the following statements would a Theory X manager consider to be true?

• The average person can learn to accept and even seek responsibility

• Employees will shirk responsibility

• Employees will exercise self-direction if they are committed to the objectives

• Employees view work as being as natural as play

247. A short letter written to a potential employer with a resume attached is known as a

• Introduction letter

• Cover letter

• Interview letter

• Ice-breaker letter

248. _________ is the process of getting results accomplished through others.

• Ordering

• Mandating

• Delegating

• Working

249. What is the term used to define the number of subordinates directly

controlled by a manager?

• Division management

• Departmentation

• Investment span

• Span of management

250. Which management theorist is responsible for the motivation-hygiene

theory?

• Abraham Maslow

• Dale Hawthorne

• Peter Drucker

• Frederick Herzberg

251. What kind of organizational structure combines a vertical chain of command with horizontal reporting requirements?

• Line authority

• Matrix

• Functional

• Line-and-staff

252. What kind of training program is most appropriate for a simple task?

• On-the-job training

• vestibule training

• laboratory training

• job rotation

253. Which leadership theory suggests that management style should adapt itself to changing circumstances?

• Contingency theory

• Delegation theory

• Autocratic theory

• Participatory theory

254. According to Abraham Maslow, the most elevated type of need is _____.

• Self-actualization

• Physiological

• Esteem

• Safety

255. Mr. A. is a manager in a manufacturing company, he attempts to establish a culture of quality affecting the attitudes and actions of every employee and relies on a workforce that wants to improve quality. He focuses on establishing:

• Total Quality Management

• Knowledge management

• Operations Management

• Management of Information System

256. Ali is working in XYZ Company, he desires to get himself secure from

crimes, company lay offs and other adverse impacts. We can say that he

fulfils the ----------------- need.

• Self Actualization

• Social need

• Esteem

• Safety

257. In -------------- theory management assumes that employees may be

ambitious, self-motivated, and anxious to accept greater responsibility, and

exercise self-control, self-direction, autonomy and empowerment.

• Theory Y manager

• Theory X manager

• Theory Z manager

• All of the above

258. ------------------- roles involve people and other duties that are ceremonial

and symbolic in nature.

• Informational.

• Interpersonal.

• Decisional.

• All of the given options.

259. ------------------ is the use of scientific method to define the “one best way” for a job to be done.

• Scientific management

• Bureaucratic management

• Administrative management

• Management

260. The planning process can be used to promote _______________ in organization

• Advancement

• Technologies

• Innovation

• Discoveries

261. The study of people in relation to their fellow human beings is

___________

• Psychology

• Sociology

• Anthropology

• All of the given options

262. Which management concept suggests that low-importance decisions be

handled by subordinates, so that managers can focus on high-importance

decisions?

• management by objective

• management by exception

• participatory management

• inclusionary management

263. Getting work done with a minimum of effort, expense or waste is the

definition of _________

• Effectiveness.

• Management

• Planning.

• Efficiency

264. _____________ are mathematical models that describe the operating

characteristics of queuing situations.

• Waiting line models

• Simulation models

• Decision trees

• All of the given options

265. Main purpose to build Sydney opera hall is to provide ___________

• Knowledge.

• Information

• Education.

• Entertainment

266. Managers having the least authority and are at the lowest level in the

hierarchy of the organization are called______________

• Middle level managers

• Top level managers

• First-line managers

• None of the given options

267. ____________ reduces uncertainty

• Negotiating

• Planning

• Organizing

• Leading

268. Decision makers face ________ types of problems.

• 2

• 3

• 4

• 5

269. ___________________ are those plans that are extended beyond three years.

• Short Term Plans

• Long Term Plans

• Specific Plans

• Strategic Plans

270. ________ is the recording system which enables sender to leave messages for receiver by telephone.

• E-Mail

• Voice Mail

• Videoconferencing

• Teleconferencing

271. A motivational approach in which an organization’s financial statements are opened to and shared with all of the employees is called ___________

• Open Book Management

• Pay for Performance Program

• Reinforcement Theory

• Feedback

272. A ___________ refers to the authority and responsibility for achieving the major goals of the Organization.

• Line position

• Staff position

• Line authority

• None of the given options

273. ----------- maintains self developed network of outside contacts and

informers who provide favors and information.

• Entrepreneur

• Monitor

• Liaison

• Figurehead

274. -------------- is the planning and implementing of organizational systems and

practices that maximize the potential of employees to contribute to

organizational goals and develop their capabilities unhindered by group

identities such as race, gender, age, or ethnic group.

• Managing Diversity

• Anthropology

• Bureaucracy

• Remuneration

275. Seema desires for friendship, love, and a sense of belonging, we can say

that she fulfils the_______

• Physical need

• Self Actualization

• Social need

• Esteem

276. ------------ is a condition in which the decision maker chooses a course of

action without complete knowledge of the consequences that will follow

implementation.

• Risk

• Uncertainty

• Ambiguity

• Accuracy

277. NAFTA stands for:

• North American Free Trade Agreement

• North Asian Free Trade Agreement

• North American Free Trade Association

• None of the given options

278. Which one of the following is not the characteristic of Weber’s ideal

bureaucracy?

• Specialization of labor

• Formalization of rules

• Division of labor

• Formalization of links authority into a hierarchical structure

279. ___________shows the management structure of an organization.

• Hierarchy

• Decision Tree

• Incremental Model

• Satisfying model

280. If the average human being prefers to be directed, wishes to avoid

responsibility, has relatively little ambition and wants security above all, the

management attitude would Be:

• Theory Y manager

• Theory X manager

• Theory Z manager

• All of the given options

281. Getting work done with a minimum effort, expense, or waste is the

definition of __________.

• Management

• Planning

• Efficiency

• Effectiveness

282. Which of the following is not an argument for the assumption of social

responsibility by business?

• Long-run profits

• Stockholder interests

• Ethical obligations

• Costs

283. _________ concluded that managers perform 10 interrelated activities that

relate to decision making, using information and interpersonal

relationships.

• Mintzberg

• Abraham Maslow

• Robert Owen

• Henri Fayol

284. When we classify managers according to their level in the organization they are described as _______.

· Functional, staff and line managers

· Top managers, middle managers and supervisors

· High level and lower level managers

· General managers and administrative managers

285. Frederick Taylor and Frank and Lillian Gilbreth were advocates of an approach to management involving the use of scientific method, known as:

· The quantitative approach.

· Management science.

· Scientific management.

· The contingency approach.

286. Authority, discipline, unity of command, and unity of direction are:

· Taylor's four principles of management.

· Principles of the human relations movement.

· Elements of Weber's ideal bureaucratic structure.

· Four of Fayol's fourteen principles of management.

287. Some of the other fields of study that affect management theory or practice include:

· Political science, philosophy, anthropology and sociology

· Zoology, psychology, sociology and philosophy.

· Anthropology, astrology, political science and psychology.

· Political science, sociology, typography and economics.

288. The philosophy of management known as total quality management developed primarily out of the work of:

· Henri Fayol

· Frederick Taylor

· Robert McNamara

· W. Edwards Deming

289. Possibly the most important pre-20th century influence on management was:

· Therbligs

· The industrial revolution.

· Scientific management.

· The division of labor.

290. Needs that impel creativity and innovation, along with the desire to have a

productive impact on our surroundings are ___________ needs.

· Existence

· Relatedness

· Growth

· None of the Above

291. Division of labor, authority hierarchy, formal selection, formal rules and

regulations, impersonality, and career orientation are all features of:

· Weber's ideal type bureaucracy.

· General administrative theory.

· Fayol's principles of management.

· Taylor's principles of management.

292. The decision-making model consists of four styles: directive, analytic, behavioral

and _______________.

· Conceptual

· Intuitive

· Group interaction

· Laggard

293. _________ is characteristic of liquidity ratios.

· Organization’s ability to meet its current debt obligations

· Organization’s use of debt to finance its assets and whether it’s able to meet the

interest payments on the debt

· How efficiently the firm is using its assets

· None of given options

294. __________ is a communication that flows from a higher level to one or more lower

levels in the organization.

· Horizontal communication

· Upward communication

· Downward communication

· None of given options

295. 1st stage of group development is ____________.

· Storming

· Norming

· Forming

· Performing

296. _____ is an individual's capacity to influence decisions.

· Span of control

· Line authority

· Staff authority

· Power

297. An organizational design with low departmentalization, wide spans of control, authority centralized in a single person and little formalization are characteristics of

________.

· Simple structure

· Functional structure

· Divisional structure

· None of given option

298. __________ is the form of departmentalization that groups similar jobs and activities into departments.

· A product structure

· A divisional structure

· A matrix structure

· A functional structure

299. The main influence on the behavioral science theories were:

· Psychology and sociology.

· Sociology and bureaucracy.

· Sociology and science.

· Bureaucracy and psychology.

300. ERG theory was introduced by _____________.

· Clayton Alderfer

· McClelland

· Douglas McGregor

· J. Stacey Adams

301. __________ is counter to goal-setting theory.

· Expectancy Theory

· Reinforcement Theory

· ERG Theory

· None of given option

302. Autocratic, Democratic and Laissez-faire leader behavior styles were introduced by

_________.

· University of Iowa researcher

· Michigan Studies

· Ohio State Studies

· None of given option

303. The difference between an e-business enhanced organization and an e-business

enabled organization is:

· Only an e-business enhanced organization uses the Internet.

· Only an e-business enhanced organization relies on an intranet.

· Only e-business enhanced organizations use e-business tools and applications.

· Only e-business enhanced organizations have e-business units within their

organization.

304. __________ is not one of the eight steps in the decision making process.

· Identifying the problem

· Analyzing alternative solutions

· Implementing the decision

· Delegating the decision making

305. __________ is the capacity to affect the behaviors of others.

· Leadership

· Power

· Trait

· Aggression

306. Which of the following is NOT associated with learning organizations or knowledge

management?

· COIN

· A recommended response to a rapidly changing world.

· Systematic gathering and sharing of useful information.

· PSTN

307. Surroundings are ___________ needs.

· Existence

· Relatedness

· Growth

· None of the Above

308. The vertical flow of communication from lower level to one or more higher levels is

_____________.

· Upward communication

· Downward communication

· Formal Communication

· Horizontal communication

309. Inputs necessary for the group to operate are ____________ inputs.

· Group Size

· Work Group

· Group Task

· None of the Above

310. A__________ is the combining of two or more companies into one organization.

· Merger

· Acquisition

· Diversification

· None of the given options

311. The General Manager’s meeting was most likely a result of the following

management function:

· Organizing

· Planning

· Decision-Making

· Controlling

312. Managers today realize that long-term success can be achieved primarily by

satisfying the customer. Customers are demanding quicker service, higher quality,

and more _____.

· Value for their money

· Personal attention

· Variety in services

· Online choices

313. The belief that a firm's obligation goes beyond that required by law and economics, and includes a pursuit of long-term goals that are good for society is known as:

· Social responsiveness

· Ethical responsibility

· Social responsibility

· Social obligation

314. Challenging goals usually lead to __________ performance from individuals and

groups.

· Higher

· Lower

· Excellent

· None of the Above

315. Which of the following is not a basic function of the management process?

· Controlling

· Organizing

· Working

· Leading

316. One of the greatest effects of e-commerce is that:

· Costs will be reduced

· Customers will be empowered

· Employees become more powerful

· Computers will be less important

317. Conceptual skills relate to a manager’s ability to

· Take a strategic view of how parts of the organization function

· Solve detailed problems in groups

· Correctly evaluate organizational problems

· Understand and interact effectively with others in the organization

318. Which of the following functions or activities requires recruiting and placing

qualified personnel needed for the organization so that it may achieve its objectives

and goals?

· Planning

· Staffing

· Organizing

· Controlling

319. A variation of the electronic meeting that links together media from different

locations is ___________

· E-commerce

· The Delphi technique

· Video conference

· E-conference

320. ____ plans have clearly defined objectives.

· Directional

· Flexible

· Specific

· Standing

321. Who studied the nature of specific jobs, and broke the tasks into basic work units with the end result providing the one right way to perform the job?

· Douglas M. McGregor

· Frederick W. Taylor

· Henry L. Gantt

· Henry L. Gantt

322. The recently emerged type of managerial job is ______________

· Top Manager

· Middle Manager

· First Line Manager

· Team Leader

323. The Hawthorne studies:

· Found that to increase worker efficiency, management must analyze and

minimize the motions required to complete a task.

· Found that when workers know they are being watched, their productivity

increases.

· Found that a worker is inherently lazy and will use any excuse not to perform

their duties.

· Found that workers accept a managerial directive only if it is acceptable in terms

of their personal interests.

324. The Behavioral approach to management focused on:

· The worker

· The manager

· The owner

· None of the above.

325. The external environment factor that states: The values and culture that

affect the way people feel about the organization they are in and about

work itself is:

· Sociological factors

· Political factors

· Economic factors

· Psychological factors

326. The external environment factor that includes: Factors that have a less

immediate effect on a business such as the nation's rate of inflation or

recession, unemployment rate, or standard of living, is

· Political factors

· Sociological factors

· Indirect economic factors

· Direct economic factors

327. The resources within an organization, used to achieve its goal, make up the

_________ of a business.

· External environnent

· Internal environment

· Social responsibility

· Workers motivation

328. Strategic planning:

· Addresses the organization's basic mission or business, issuing broad

statements of purpose or direction that have a long lead time.

· Involves managers in each unit of an organization who are responsible for

achieving the unit's objectives within a specified period of time.

· Looks specifically at resources, finances, and market conditions to determine

ways to accomplish the overall plans of the organization.

· Determines the day-to-day operations within an organization.

329. GAP analysis:

· Is a planning approach for determining where an organization as today.

· Is a planning approach for determining how an organization will reach its goals.

· Provides a diagram showing a company's present momentum and its potential.

· All of the above.

330. The SWOT approach assesses an organization's

· Speed, Wants, Order, Timing

· Structure, Workforce, Organization, Types

· Strengths, Weaknesses, Opportunities, Threats.

· Signs, Worries, Objectives, Techniques

331. __________ is the process of using the resources and personnel of an

organization in an orderly way to achieve the objectives and long-term

goals of the organization.

· Planning

· Organizing

· Leading

· Controlling

332. Which of the following is the most common type of departmentalization?

· Customer/Market Departmentalization

· Function Departmentalization

· Geography Departmentalization

· Process Departmentalization

333. A manufacturing company has divided its departments into pattern making,

fabric cutting, and fabric coloring. What type of departmentalization is this?

· Geography Departmentalization

· Process Departmentalization

· Matrix/Project Departmentalization

· Function Departmentalization

334. A ______ organizational structure is the simplest form and has clear lines of

authority and ease of decision making.

· Horizontal

· Line

· Vertical

· Staff

335. The management of people/labor should be handled by what department in

an organization?

· Administration

· Human Resources

· Information Systems

· Accounting

336. When a candidate for a position is asked general, open-ended job related

questions, they are experiencing what type of interview?

· Unstructured Interview

· Structured Interview

· Relaxed Interview

· Unorganized Interview

337. Which of the following is NOT a major influence on the rate of

compensation?

· Competition

· Voluntary retirement

· Laws

· Unions

338. Which type of separation is most unpleasant for an employee?

· Termination

· Mandatory retirement

· Voluntary retirement

· Resignation

339. Leadership can _______ subordinates to help the organization achieve its

goals.

· Motivate

· Communicate

· Direct

· All of the above

340. Which source of power is based on an individual's knowledge, special skills,

abilities, or previous experience?

· Referent power

· Expert power

· Referent power

· Legitimate power

341. Which source of power is based on a manager's ability to punish a

subordinate?

· Coercive power

· Referent power

· Rewarded power

· Legitimate power

342. A budget is what type of control?

· Standard

· Process

· Division

· Financial

343. The theory that an individual tends to act in a certain way, with the

expectation that the act will be followed by a given outcome and according

to the attractiveness of the outcome is _____.

· Equity theory

· Three-needs theory

· Motivation-hygiene theory

· Expectancy theory

344. Leaders who inspire followers to transcend their own self-interests for the

good of the organization, and are capable of having a profound and

extraordinary effect on followers are _____ leaders.

· Transactional

· Transformational

· Democratic

· Autocratic

345. A group of employees with expertise in a variety of specialty areas who are

brought together to work on a project or specific activity is a:

· Cross functional team

· Self-managed team

· Virtual team

· Problem-solving team

346. ____________ is the power to give positive benefits or rewards.

· Expert power

· Reward power

· Legitimate power

· Coercive power

347. The final step of the strategic management process is ___________.

· Doing an internal analysis

· Formulating strategies

· Implementing strategies

· Evaluating results

348. A/An ________ is a formal evaluation of an organization's financial

statements, performed either by an outside accounting firm or by an

internal department.

· Revenue operating budget

· Incident log

· Financial audit

· Balance sheet budget

349. Which type of decision making is carried out by lower level management

and deals with specific day-to-day processes?

· Programmed decision making

· Operational decision making

· Administrative decision making

· Mid-level decision making

350. A problem solver is a style of problem solving reflected by the manager

· Who confronts the problem, reacts to it, and makes those changes necessary

solve it.

· Who notices a problem and does not react.

· Who actively looks at situations, searching for problems or anticipating possible

problems so that corrective action can be taken before the problem grows.

· None of the above

351. When a subordinate or lower level manager passes information or offers

suggestions to higher level management, they're using which level of

communication?

· Upward communication

· Downward communication

· Lateral communication

· Diagonal communication

352. If a solution to a particular problem is not vital to the functioning of an

organization and management is willing to overlook the causes of the

conflict, managers may choose to use which type of conflict resolution?

· Confrontation

· Avoidance

· Dominance

· Compromise

353. Which of the following statements would a Theory X manager consider to be true?

· The average person can learn to accept and even seek responsibility

· Employees will shirk responsibility

· Employees will exercise self-direction if they are committed to the objectives

· Employees view work as being as natural as play

354. _________ is the process of getting results accomplished through others.

· Ordering

· Mandating

· Delegating

· Working

355. What is the term used to define the number of subordinates directly

controlled by a manager?

· Division management

· Departmentation

· Investment span

· Span of management

356. Which management theorist is responsible for the motivation-hygiene

theory?

· Abraham Maslow

· Dale Hawthorne

· Peter Drucker

· Frederick Herzberg

357. What kind of organizational structure combines a vertical chain of command

with horizontal reporting requirements?

· Line authority

· Matrix

· Functional

· Line-and-staff

358. What kind of training program is most appropriate for a simple task?

· On-the-job training

· vestibule training

· laboratory training

· job rotation

359. Which leadership theory suggests that management style should adapt

itself to changing circumstances?

· Contingency theory

· Delegation theory

· Autocratic theory

· Participatory theory

360. According to Abraham Maslow, the most elevated type of need is _____.

· Self-actualization

· Physiological

· Esteem

· Safety

361. Mr. A. is a manager in a manufacturing company, he attempts to establish a

culture of quality affecting the attitudes and actions of every employee and

relies on a workforce that wants to improve quality. He focuses on

establishing:

· Total Quality Management

· Knowledge management

· Operations Management

· Management of Information System

362. Ali is working in XYZ Company, he desires to get himself secure from

crimes, company lay offs and other adverse impacts. We can say that he

fulfils the ----------------- need.

· Self Actualization

· Social need

· Esteem

· Safety

363. In -------------- theory management assumes that employees may be

ambitious, self-motivated, and anxious to accept greater responsibility, and

exercise self-control, self-direction, autonomy and empowerment.

· Theory Y manager

· Theory X manager

· Theory Z manager

· All of the above

364. ------------------- roles involve people and other duties that are ceremonial

and symbolic in nature.

· Informational.

· Interpersonal.

· Decisional.

· All of the given options.

365. ------------------ is the use of scientific method to define the “one best way”

for a job to be done.

· Scientific management

· Bureaucratic management

· Administrative management

· Management

366. The planning process can be used to promote _______________ in

organization

· Advancement

· Technologies

· Innovation

· Discoveries

367. The study of people in relation to their fellow human beings is

___________

· Psychology

· Sociology

· Anthropology

· All of the given options

368. Which management concept suggests that low-importance decisions be

handled by subordinates, so that managers can focus on high-importance

decisions?

· management by objective

· management by exception

· participatory management

· inclusionary management

369. Getting work done with a minimum of effort, expense or waste is the

definition of _________

· Effectiveness.

· Management

· Planning.

· Efficiency

370. _____________ are mathematical models that describe the operating

characteristics of queuing situations.

· Waiting line models

· Simulation models

· Decision trees

· All of the given options

371. Main purpose to build Sydney opera hall is to provide ___________

· Knowledge.

· Information

· Education.

· Entertainment

372. Managers having the least authority and are at the lowest level in the

hierarchy of the organization are called______________

· Middle level managers

· Top level managers

· First-line managers

· None of the given options

373. ____________ reduces uncertainty

· Negotiating

· Planning

· Organizing

· Leading

374. Decision makers face ________ types of problems.

· 2

· 3

· 4

· 5

375. ___________________ are those plans that are extended beyond three

years.

· Short Term Plans

· Long Term Plans

· Specific Plans

· Strategic Plans

376. A motivational approach in which an organization’s financial statements are

opened to and shared with all of the employees is called ___________

· Open Book Management

· Pay for Performance Program

· Reinforcement Theory

· Feedback

377. A ___________ refers to the authority and responsibility for achieving the major goals of the Organization.

· Line position

· Staff position

· Line authority

· None of the given options

378. ----------- maintains self developed network of outside contacts and

informers who provide favors and information.

· Entrepreneur

· Monitor

· Liaison

· Figurehead

379. -------------- is the planning and implementing of organizational systems and practices that maximize the potential of employees to contribute to organizational goals and develop their capabilities unhindered by group identities such as race, gender, age, or ethnic group.

· Managing Diversity

· Anthropology

· Bureaucracy

· Remuneration

380. ------------ is a condition in which the decision maker chooses a course of

action without complete knowledge of the consequences that will follow

implementation.

· Risk

· Uncertainty

· Ambiguity

· Accuracy

381. NAFTA stands for:

· North American Free Trade Agreement

· North Asian Free Trade Agreement

· North American Free Trade Association

· None of the given options

382. Which one of the following is not the characteristic of Weber’s ideal

bureaucracy?

· Specialization of labor

· Formalization of rules

· Division of labor

· Formalization of links authority into a hierarchical structure

383. ___________shows the management structure of an organization.

· Hierarchy

· Decision Tree

· Incremental Model

· Satisfying model

384. If the average human being prefers to be directed, wishes to avoid

responsibility, has relatively little ambition and wants security above all, the

management attitude would Be:

· Theory Y manager

· Theory X manager

· Theory Z manager

· All of the given options

385. Getting work done with a minimum effort, expense, or waste is the

definition of __________.

· Management

· Planning

· Efficiency

· Effectiveness

386. Which of the following is not an argument for the assumption of social

responsibility by business?

· Long-run profits

· Stockholder interests

· Ethical obligations

· Costs

387. _________ concluded that managers perform 10 interrelated activities that

relate to decision making, using information and interpersonal

relationships.

· Mintzberg

· Abraham Maslow

· Robert Owen

· Henri Fayol

388. Which of the following is the MOST ancient management monument?

a) Wall of China

b) Egyptian Pyramid

c) Taj Mahal

d) Sydney Opera House

389. Which of the following is known as the process of getting activities completed efficiently

and effectively with and through other people?

a) Organizing

b) Management

c) Supervision

d) Controlling

390. Which of the following interpersonal role emphasizes the contacts that a manager has with

those outside the formal authority chain of command?

a) The Liaison Role

b) The Leader Role

c) The Figurehead Role

d) The Spokesman Role

391. A manager explaining a company policy to a new employee would be acting which of the following role?

a) Decisional

b) Interpersonal

c) Organizational

d) Informational

392. 5. When Miss. ABC is comparing actual sales figures with goals established earlier to see if her department met the target, she is performing which of the following functions?

a) Planning

b) Organizing

c) Leading

d) Controlling

393. 6. Mr. XYZ, a new manager at XYZ Inc. primarily worries about assembling and

coordinating the human, financial, physical, and other resources needed to achieve his

goals. Which function is Mr. XYZ primarily concerned about?

a) Organizing

b) Controlling

c) Planning

d) Leading

394. 7. Miss XYZ has been given goals related to the rollout and sales of her department. Her

success at implementing the strategy will be assessed by comparing actual performance

against the goals. This comparison is known as which of the following?

a) Planning

b) Organizing

c) Implementing

d) Controlling

395. 8. MR. ABC currently holds a management position within his company. His job

responsibilities include maintaining a focus toward long-term issues that may impact the

company as well as developing appropriate goals to guide the organization. Mr. ABC is

most probably which type of manager?

a) First line managers

b) Middle level manager

c) Operational manager

d) Top Level Manager

396. 9. When call center managers spend much of their time monitoring customer calls and giving employees feedback about how to improve their dialogue with customers in the future,these managers are using which of the following skills?

a) Technical

b) Conceptual

c) Situational

d) Ethical

397. 10. Telephone operator comes under which of the following management level?

a) First line manager

b) Middle manager

c) Top manager

d) Non managerial employee

398. 11. Mr. A is a manager in XYZ Company; he has a reputation for being an open and honest person and understands how to motivate employees and customers, he is said to have which of the following skills?

a) Sales

b) Political

c) Interpersonal

d) Technical

399. 12. Executive vice president, president, managing director, chief operating officer, chief

executive officer, or chairman of the board are positions associated with which of the

following levels of management?

a) Team leaders

b) Middle managers

c) First-line managers

d) Top managers

400. 13. The idea that employees should also share the profit of organization was given by which of

the following theorist?

a) Frederick Taylor

b) Robert Owen

c) Charles Babbage

d) W. Edwards Deming

401. 14. Mr. B is a manager in a multinational organization. He believes that the employees of the

company are lazy and do not have much ambition. Mr. B can be classified as which of the

following manager based on the perspectives of Douglas McGregor?

a) Theory Y

b) Bureaucratic

c) Theory X

d) Administrative

402. 15. According to Max Weber, organizations should have all of the following features to perform successfully EXCEPT:

a) Informal rules and procedures

b) A well-defined hierarchy of authority

c) Careers based on merit

d) A clear division of labor

403. 16. Each subordinate should report to one and only one superior is called which of the following?

a) Authority

b) Unity of command

c) Unity of direction

d) Order

404. 17. Concern for employee motivation is most closely associated with which management approach?

a) Bureaucracy

b) Organizational behavior

c) Scientific management

d) Systems

405. 18. Cultivating a learning culture where organizational members systematically gather knowledge and share it with others in the organization so as to achieve better performance is called which of the following?

a) Systems management

b) Software management

c) Technical management

d) Knowledge management

406. 19. Which management view emphasized that organizational productivity can be increased by increasing the efficiency of production processes?

a) Bureaucratic management

b) Scientific management

c) Administrative management

d) Quantitative management

407. 20. Which of the following strategy is more complex, more focused on internal processes, and aimed at cost savings and improvements in efficiency, productivity and cost savings?

a) E-business

b) Information technology

c) E-commerce

d) E-management

408. Which level of management makes decisions about the activities such as acquiring other companies, investing in research and development and building new plants?

a) Top managers

b) Middle managers

c) First-line managers

d) Non-managerial employees

409. A supervisor is teaching an employee to use a piece of equipment safely. Which of the following skills are most important for the manager?

a) Technical skills

b) Conceptual skills

c) Human skills

d) Strategic skills

410. 3. The major contribution of the Industrial Revolution was the substitution of _______ for human power.

a) Machine power

b) Electricity

c) Water power

d) Critical thinking

411. All of the following are characteristics of total quality management EXCEPT:

a) Concern for continual improvement

b) Improvement in quality of everything the organization does

c) Intense focus on the competition

d) Accurate measurement

412. For a company such as PIA, a bank would be an example of what kind of factor in its specific environment?

a) Competitor

b) Special-interest group

c) Supplier

d) Government agency

413. Which of the following is NOT an example of an organization’s general environment?

a) Economic conditions

b) Political conditions

c) Social conditions

d) Organization culture

414. If a company provides job-share programs, builds a day-care facility, and only uses recycled paper, it can be termed as:

a) Fulfilling its social obligation

b) Socially aware

c) Socially image conscious

d) Socially responsive

415. If a company is paying minimum wages, when necessary, and applying the minimum standard to laws, such as affirmative action, it would be said to have fulfilled its:

a) Social obligation

b) Social responsibility

c) Social responsiveness

d) Social expectation

416. 9. Which of the following describes a global marketplace?

a) The entire world is a marketplace

b) National borders are irrelevant

c) The potential for organizations to grow expands dramatically

d) All of the given options

417. 10. Which one of the following items best reflects the dimension of different cultures that

exemplifies the extent to which individuals expect a hierarchical structure?

a) Uncertainty avoidance

b) Power distance

c) Masculinity/femininity

d) Long-term/short-term orientation

418. Attempting to understand the signs of some problem comes under which of the following stage?

a) Scanning stage

b) Categorization stage

c) Diagnosis stage

d) Implementation stage

419. Which of the following is NOT a valid assumption about rationality?

a) The problem is clear and unambiguous

b) Preferences are constantly changing

c) A single well-defined goal is to be achieved

d) Preferences are clear

420. Lower-level managers typically confront what type of decision making?

a) Unique

b) Non-routine

c) Programmed

d) Non-programmed

421. The people at the bottom of the organization generally deal with repetitive and familiar problems such as workers who are late or machinery that breaks down. As a result, most of the decisions made by first line supervisors are:

a) Ill-structured decisions

b) Novel decisions

c) Programmed decisions

d) Non-programmed decisions

422. An increased commitment to a previous decision despite evidence that it may have been wrong is referred to:

a) Economies of commitment

b) Escalation of commitment

c) Dimensional commitment

d) Expansion of commitment

423. When managers avoid the rational decision-making model and find ways to satisfice, they are following which of the following concept?

a) Jurisprudence

b) Bounded rationality

c) Least-squared exemptions

d) Self-motivated decisions

424. Which of the following means that you achieve the best possible balance among several goals?

a) Sacrificing

b) Optimizing

c) Satisficing

d) Minimizing

425. If a group’s desire for consensus and cohesiveness overwhelms its desire to reach the best possible decision, it is called:

a) Groupthink

b) Group pressure

c) Group decision

d) Group dynamics

426. A form of group decision making in which a group is used to achieve a consensus of expert opinion is called:

a) Interacting group

b) Delphi technique

c) Nominal group

d) Brainstorming

427. Which of the following is the process of developing assumptions on premises about the future that managers can use in planning or decision making?

a) Benchmarking

b) Project management

c) Forecasting

d) Scheduling

428. Which of the following is the MOST ancient management monument?

a) Wall of China

b) Egyptian Pyramid

c) Taj Mahal

d) Sydney Opera House

429. 2. Which of the following is known as the process of getting activities completed efficiently and effectively with and through other people?

a) Organizing

b) Management

c) Supervision

d) Controlling

430. 3. Which of the following interpersonal role emphasizes the contacts that a manager has with those outside the formal authority chain of command?

a) The Liaison Role

b) The Leader Role

c) The Figurehead Role

d) The Spokesman Role

431. 4. A manager explaining a company policy to a new employee would be acting which of the following role?

a) Decisional

b) Interpersonal

c) Organizational

d) Informational

432. 5. When Miss. ABC is comparing actual sales figures with goals established earlier to see if her department met the target, she is performing which of the following functions?

a) Planning

b) Organizing

c) Leading

d) Controlling

433. 6. Mr. XYZ, a new manager at XYZ Inc. primarily worries about assembling and coordinating the human, financial, physical, and other resources needed to achieve his goals. Which function is Mr. XYZ primarily concerned about?

a) Organizing

b) Controlling

c) Planning

d) Leading

434. 7. Miss XYZ has been given goals related to the rollout and sales of her department. Her success at implementing the strategy will be assessed by comparing actual performance against the goals. This comparison is known as which of the following?

a) Planning

b) Organizing

c) Implementing

d) Controlling

435. 8. MR. ABC currently holds a management position within his company. His job responsibilities include maintaining a focus toward long-term issues that may impact the company as well as developing appropriate goals to guide the organization. Mr. ABC is most probably which type of manager?

a) First line managers

b) Middle level manager

c) Operational manager

d) Top Level Manager

436. 9. When call center managers spend much of their time monitoring customer calls and giving employees feedback about how to improve their dialogue with customers in the future, these managers are using which of the following skills?

a) Technical

b) Conceptual

c) Situational

d) Ethical

437. 10. Telephone operator comes under which of the following management level?

a) First line manager

b) Middle manager

c) Top manager

d) Non managerial employee

438. 11. Mr. A is a manager in XYZ Company; he has a reputation for being an open and honest person and understands how to motivate employees and customers, he is said to have which of the following skills?

a) Sales

b) Political

c) Interpersonal

d) Technical

439. 12. Executive vice president, president, managing director, chief operating officer, chief executive officer, or chairman of the board are positions associated with which of the following levels of management?

a) Team leaders

b) Middle managers

c) First-line managers

d) Top managers

440. 13. The idea that employees should also share the profit of organization was given by which of the following theorist?

a) Frederick Taylor

b) Robert Owen

c) Charles Babbage

d) W. Edwards Deming

441. 14. Mr. B is a manager in a multinational organization. He believes that the employees of the company are lazy and do not have much ambition. Mr. B can be classified as which of the following manager based on the perspectives of Douglas McGregor?

a) Theory Y

b) Bureaucratic

c) Theory X

d) Administrative

442. 15. According to Max Weber, organizations should have all of the following features to perform successfully EXCEPT:

a) Informal rules and procedures

b) A well-defined hierarchy of authority

c) Careers based on merit

d) A clear division of labor

443. 16. Each subordinate should report to one and only one superior is called which of the following?

a) Authority

b) Unity of command

c) Unity of direction

d) Order

444. 17. Concern for employee motivation is most closely associated with which management approach?

a) Bureaucracy

b) Organizational behavior

c) Scientific management

d) Systems

445. 18. Cultivating a learning culture where organizational members systematically gather knowledge and share it with others in the organization so as to achieve better performance is called which of the following?

a) Systems management

b) Software management

c) Technical management

d) Knowledge management

446. 19. Which management view emphasized that organizational productivity can be increased by increasing the efficiency of production processes?

a) Bureaucratic management

b) Scientific management

c) Administrative management

d) Quantitative management

447. 20. Which of the following strategy is more complex, more focused on internal processes, and aimed at cost savings and improvements in efficiency, productivity and cost savings?

a) E-business

b) Information technology

c) E-commerce

d) E-management

448. The organization which has no interaction with its external environment is called:

a) Open system

b) Closed system

c) Non-interactive system

d) Moderated system

449. 2. Labor unions, employees, suppliers, customers, clients, and public interest groups are all examples of which of the following?

a) Constituencies

b) Stakeholders

c) Stockholders

d) Business owners

450. 3. Mega environment that includes the attitudes, values, norms, beliefs, behaviors and associated demographic trends that are characteristic of a given geographic area is called :

a) The legal-political element

b) The socio-cultural element

c) The economic element

d) The international element

451. 5. Which one of the following statements BEST describes an organization’s suppliers?

a) Main customers of the organization

b) Governments that pass the laws

c) Located close to the buying organization

d) Providers of materials and equipment

452. 6. TCS represents which factor to the Pakistan Postal Service in its specific environment?

a) Supplier

b) Customer

c) Government agency

d) Competitor

453. 7. Which one of the following views is concerned with respecting and protecting individual liberties and privileges such as the rights to privacy, freedom of conscience, free speech, life and safety, and due process?

a) Rights view

b) Utilitarian view

c) Theory of justice view

d) Integrative social contracts view

454. 8. Which one of the following encourages efficiency and productivity and is consistent with the goal of profit maximization?

a) Principled view

b) Utilitarian view

c) Rights view

d) Theory of justice view

455. 9. Which of the following is a cultural dimension in which people expect others in their group to look after them and protect them when they are in trouble?

a) Power distance

b) Short- versus long-term orientation

c) Collectivism

d) Uncertainty avoidance

456. 10. Which one of the following items best reflects the extent to which a society places a high value on reducing risk and instability?

a) Uncertainty avoidance

b) Individualism

c) Power distance

d) Masculinity/femininity

457. 11. When a manger made a decision and he is uncertain about the outcomes. His decision is likely to be:

a) Of Poor Quality

b) Risky

c) Unacceptable

d) Successful

458. 12. A guest at a hotel complains that the room hasn’t been thoroughly vacuumed. This is an event that occurs occasionally and can be handled with a standardized, routine response.

This would be a:

a) Programmed decision

b) Ill-structured decisions

c) Novel decisions

d) Non-programmed decisions

459. 13. Ali has just received each and every one of the necessary statistics on the proposed new purchases for his organization. Ali is now ready to render his decision about them. He will be making his decision under conditions best referred to as:

a) Uncertainty

b) Risk

c) Certainty

d) Risk avoidance

460. 14. Assembling additional information and identifying both the nature and the causes of the problem comes under which of the following stage?

a) Scanning stage

b) Categorization stage

c) Diagnosis stage

d) Implementation stage

461. 15. The process of selecting decision criteria is accomplished by:

a) Managing the data that will support a given decision

b) Flipping a coin to produce a 50-50 chance of being right

c) Determining what is relevant in making the decision

d) Examining the difference in the opportunities available

462. 16. Which of the following is the final step in the decision-making process?

a) Identifying the problem

b) Identifying decision criteria

c) Evaluating the decision’s effectiveness

d) Selecting an alternative that can resolve the problem

463. 17. Which of the following decision making is relatively simple and tends to rely heavily on previous solutions?

a) Non-programmed

b) Linear

c) Satisficing

d) Programmed

464. 18. A business school’s statement that it “strives for productive relationships with local organizations” is an example of which of the following?

a) Rule

b) Policy

c) Procedure

d) Commitment

465. 19. Non-programmed decisions are typically made under a condition of which of the

following?

a) Uncertainty

b) Certainty

c) Low levels of risk

d) Reliability

466. 20. Accounting Department at Punjab University had two professors retired recently. The

department faces such retirements every year. The hiring decisions of new faculty faced by

the department can be described as which of the following?

a) Programmed decisions

b) Ill-structured decisions

c) Novel decisions

d) Non-programmed decisions

467. Which level of management makes decisions about the activities such as acquiring other companies, investing in research and development and building new plants?

a) Top managers

b) Middle managers

c) First-line managers

d) Non-managerial employees

468. 2. A supervisor is teaching an employee to use a piece of equipment safely. Which of the following skills are most important for the manager?

a) Technical skills

b) Conceptual skills

c) Human skills

d) Strategic skills

469. 3. The major contribution of the Industrial Revolution was the substitution of _______ for human power.

a) Machine power

b) Electricity

c) Water power

d) Critical thinking

470. 4. All of the following are characteristics of total quality management EXCEPT:

a) Concern for continual improvement

b) Improvement in quality of everything the organization does

c) Intense focus on the competition

d) Accurate measurement

471. 6. Which of the following is NOT an example of an organization’s general environment?

a) Economic conditions

b) Political conditions

c) Social conditions

d) Organization culture

472. 8. If a company is paying minimum wages, when necessary, and applying the minimum standard to laws, such as affirmative action, it would be said to have fulfilled its:

a) Social obligation

b) Social responsibility

c) Social responsiveness

d) Social expectation

473. 10. Which one of the following items best reflects the dimension of different cultures that exemplifies the extent to which individuals expect a hierarchical structure?

a) Uncertainty avoidance

b) Power distance

c) Masculinity/femininity

d) Long-term/short-term orientation

474. 11. Attempting to understand the signs of some problem comes under which of the following

stage?

a) Scanning stage

b) Categorization stage

c) Diagnosis stage

d) Implementation stage

475. Which of the following is NOT a valid assumption about rationality?

a) The problem is clear and unambiguous

b) Preferences are constantly changing

c) A single well-defined goal is to be achieved

d) Preferences are clear

476. Lower-level managers typically confront what type of decision making?

a) Unique

b) Non-routine

c) Programmed

d) Non-programmed

477. The people at the bottom of the organization generally deal with repetitive and familiar problems such as workers who are late or machinery that breaks down. As a result, most of the decisions made by first line supervisors are:

a) Ill-structured decisions

b) Novel decisions

c) Programmed decisions

d) Non-programmed decisions

478. A form of group decision making in which a group is used to achieve a consensus of expert opinion is called:

a) Interacting group

b) Delphi technique

c) Nominal group

d) Brainstorming

479. Which of the following is the process of developing assumptions on premises about the future that managers can use in planning or decision making?

a) Benchmarking

b) Project management

c) Forecasting

d) Scheduling

480. Which level of management makes decisions about the activities such as acquiring other

companies, investing in research and development and building new plants?

a) Top managers

b) Middle managers

c) First-line managers

d) Non-managerial employees

481. A supervisor is teaching an employee to use a piece of equipment safely. Which of the following skills are most important for the manager?

a) Technical skills

b) Conceptual skills

c) Human skills

d) Strategic skills

482. The major contribution of the Industrial Revolution was the substitution of _______ for

human power.

a) Machine power

b) Electricity

c) Water power

d) Critical thinking

483. 4. All of the following are characteristics of total quality management EXCEPT:

a) Concern for continual improvement

b) Improvement in quality of everything the organization does

c) Intense focus on the competition

d) Accurate measurement

484. Which of the following is called an input to a system?  

Select correct option:  

 

 Materials  

 Products 

 Services 

 Employee behavior 

485. A culture where employees show a great deal of respect for authority and where titles and ranks are important would be an example of which dimension of national culture?  

Select correct option:  

 

 Individualism versus collectivism  

 Power distance  

 Uncertainty avoidance  

 Short- versus long-term orientation  

486. Which of the following theory proposes that ethical decisions be based on existing ethical norms in industries and communities in order to determine what constitutes right and wrong?  

Select correct option:  

 

 Theory of justice of ethics  

 Integrative social contracts  

 Right view of ethics  

 Utilitarian view of ethics  

487. Which of the following is NOT an example of a constituency that makes up the specific environment?  

Select correct option:  

 

 Customers  

 Socio-cultural  

 Suppliers  

 Competitors  

488. Groups that are affected by organizational decisions and policies are known as:  

Select correct option:  

 

 Management constituencies 

 Stockholders  

 Stakeholders  

 Business owners  

489. The management function that specifies goals to be achieved and deciding in advance the appropriate actions to achieve those goals is:  

Select correct option:  

 

 Leading 

 Controlling  

 Organizing  

 Planning  

490. The behaviorist Mary Parker Follett referred to integration as a process in which:  

Select correct option:  

 

 Managers use their directive might to solve conflicts 

 Employees use their own intuition to solve conflicts  

 Managers and employees work together to solve conflicts  

 Conflicts are ignored  

 

491. Which viewpoint emphasizes finding ways to manage work more efficiently?  

Select correct option:  

 

 Behavioral  

 Quantitative  

 Classical  

 Qualitative  

 

492. Which of the following is an explicit statement that tells a manager what he or she can or cannot do?  

Select correct option:  

 

 Procedure  

 Policy  

 Rule  

 Solution 

493. Which of the following is one of Fayol's principles of management?  

Select correct option:  

 

 Authority  

 Discipline  

 Unity of command  

 All of the given options 

494. Which of the following is NOT an example of an organization’s general environment?  

Select correct option:  

 

 Economic conditions  

 Political conditions  

 Social conditions  

 Industry conditions  

 

495. Which of the following is called an input to a system?  

Select correct option:  

 

 Materials  

 Products 

 Services 

 Employee behavior 

 

496. A culture where employees show a great deal of respect for authority and where titles and ranks are important would be an example of which dimension of national culture?  

Select correct option:  

 

 Individualism versus collectivism  

 Power distance  

 Uncertainty avoidance  

 Short- versus long-term orientation  

 

497. Which of the following theory proposes that ethical decisions be based on existing ethical norms in industries and communities in order to determine what constitutes right and wrong?  

Select correct option:  

 

 Theory of justice of ethics  

 Integrative social contracts  

 Right view of ethics  

 Utilitarian view of ethics  

498. Grouping activities and resources in a logical fashion is called:  

Select correct option:  

 

 Planning 

 Organizing 

 Leading 

 Controlling 

499. Which of the following is NOT an example of a constituency that makes up the specific environment?  

Select correct option:  

 

 Customers  

 Socio-cultural  

 Suppliers  

 Competitors 

500. Groups that are affected by organizational decisions and policies are known as:  

Select correct option:  

 

 Management constituencies 

 Stockholders  

 Stakeholders  

 Business owners  

 

501. Which of the following is NOT an example of an organization’s general environment?  

Select correct option:  

 

 Economic conditions  

 Political conditions  

 Social conditions  

 Industry conditions  

 

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|Grouping activities and resources in a logical fashion is called: |

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|Select correct option: |

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|[pic] |

|Planning |

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|[pic] |

|Organizing |

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|[pic] |

|Leading |

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|[pic] |

|Controlling |

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|Question # 2 of 20 ( Start time: 04:53:57 PM ) |

|Total Marks: 1 |

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|Which of the following early advocates of organizational behavior created the field of industrial psychology, the scientific study of |

|people at work? |

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|Select correct option: |

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|  |

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|[pic] |

|Robert Owens |

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|[pic] |

|Hugo Munsterberg |

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|[pic] |

|Mary Parker Follett |

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|[pic] |

|Chester Barnard |

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|Which management theory focuses on managing the total organization? |

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|Select correct option: |

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|[pic] |

|Scientific management |

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|[pic] |

|Administrative management |

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|[pic] |

|Behavioral management |

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|[pic] |

|Quantitative management |

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|Which of the following is NOT an example of a constituency that makes up the specific environment? |

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|Select correct option: |

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|[pic] |

|Customers |

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|[pic] |

|Socio-cultural |

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|[pic] |

|Suppliers |

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|[pic] |

|Competitors |

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|  |

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|Low level management has a complete authority to make decisions in case of: |

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|Select correct option: |

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|  |

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|[pic] |

|Centralization |

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|[pic] |

|Decentralization |

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|[pic] |

|Scalar Chain |

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|[pic] |

|Order |

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|Ali is a manager in a multinational organization. He believes that the employees of the company are lazy and do not have much ambition. Ali|

|can be classed as _______ manager based on the perspectives of Douglas McGregor. |

| |

|Select correct option: |

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|  |

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|[pic] |

|Theory Y |

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|[pic] |

|Bureaucratic |

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|[pic] |

|Theory X |

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|[pic] |

|Administrative |

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|Which famous management thinker developed "Theory Y"? |

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|Select correct option: |

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|  |

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|[pic] |

|Douglas McGregor |

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|[pic] |

|Abraham Maslow |

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|[pic] |

|Frederick Herzberg |

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|[pic] |

|Chester Barnard |

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|All of the following are managerial roles identified in Mintzberg’s Model EXCEPT: |

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|Select correct option: |

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|  |

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|[pic] |

|Informational |

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|[pic] |

|Interpersonal |

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|[pic] |

|Functional |

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|[pic] |

|Decisional |

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|A form of group decision making in which a group is used to achieve a consensus of expert opinion is called: |

| |

|Select correct option: |

| |

|  |

| |

|[pic] |

|Interacting group |

| |

|[pic] |

|Delphi technique |

| |

|[pic] |

|Nominal group |

| |

|[pic] |

|Brainstorming |

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|  |

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|Executive vice president, president, managing director, chief operating officer, chief executive officer, or chairman of the board are |

|positions associated with which of the following levels of management? |

| |

|Select correct option: |

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|  |

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|[pic] |

|Team leaders |

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|[pic] |

|Middle managers |

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|[pic] |

|First-line managers |

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|[pic] |

|Top managers |

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|Knowledge management involves encouraging the members of the organization to: |

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|Select correct option: |

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|  |

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|[pic] |

|Improve the educational level of the average employee |

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|[pic] |

|Develop new training programs to help new employees |

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|[pic] |

|Develop a corporate university |

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|[pic] |

|Systematically gather information and share it with others |

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|Which of the following is a cultural dimension in which people expect others in their group to look after them and protect them when they |

|are in trouble? |

| |

|Select correct option: |

| |

|  |

| |

|[pic] |

|Power distance |

| |

|[pic] |

|Collectivism |

| |

|[pic] |

|Short- versus long-term orientation |

| |

|[pic] |

|Uncertainty avoidance |

| |

| |

| |

| |

| |

|Which of the following is NOT an example of an organization’s general environment? |

| |

|Select correct option: |

| |

|  |

| |

|[pic] |

|Economic conditions |

| |

|[pic] |

|Political conditions |

| |

|[pic] |

|Social conditions |

| |

|[pic] |

|Industry conditions |

| |

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|  |

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Top of Form

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|Creativity is formed when the elements of creative skills, expertise, and _____ intersect. |

| |

|Select correct option: |

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|  |

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|[pic] |

|Personality |

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|[pic] |

|Experience |

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|[pic] |

|Task motivation |

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|[pic] |

|Consistency |

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|All of the following are reasons to look at theoretical perspectives of management EXCEPT: |

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|Select correct option: |

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|  |

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|[pic] |

|Understanding the present |

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|[pic] |

|Source of new ideas |

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|[pic] |

|History repeats itself |

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|[pic] |

|Guide to action |

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|Forecasting techniques fall into which of the following two categories? |

| |

|Select correct option: |

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|  |

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|[pic] |

|Fixed asset and human capital |

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|[pic] |

|Predictive and confirmatory |

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|[pic] |

|Quantitative and qualitative |

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|[pic] |

|Empirical and conceptual |

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|Henri Fayol, a French industrialist, first analyzed what managers do and divided that work into functions. The study of the management |

|function that defines goals and establishes strategies to achieve them is called: |

| |

|Select correct option: |

| |

|  |

| |

|[pic] |

|Planning |

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|[pic] |

|Organizing |

| |

|[pic] |

|Leading |

| |

|[pic] |

|Controlling |

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|  |

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Bottom of Form

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|An organization whose entire existence is made possible by and revolves around the Internet is categorized as which of the following |

|e-business involvements? |

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|Select correct option: |

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|[pic] |

|E-business enhanced |

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|[pic] |

|E-business enabled |

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|[pic] |

|Total e-business |

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|[pic] |

|Theoretical e-business |

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|Which of the following approaches to ethical decision-making focuses on the consequences of an action? |

| |

|Select correct option: |

| |

|  |

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|[pic] |

|Utilitarian approach |

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|[pic] |

|Universalism approach |

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|[pic] |

|Moral rights approach |

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|[pic] |

|Justice approach |

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|Which one of the following items best reflects the extent to which a society places a high value on reducing risk and instability? |

| |

|Select correct option: |

| |

|  |

| |

|[pic] |

|Uncertainty avoidance |

| |

|[pic] |

|Power distance |

| |

|[pic] |

|Masculinity/femininity |

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|[pic] |

|Long-term/short-term orientation |

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|Which of these is the ability to perform a specialized task that involves a certain method or process? |

| |

|Select correct option: |

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|  |

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|[pic] |

|Technical |

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|[pic] |

|Conceptual |

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|[pic] |

|Interpersonal |

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|[pic] |

|Communication |

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|People with which of the following decision making style have a high tolerance for ambiguity and tend to focus on the people or social |

|aspects of a work situation? |

| |

|Select correct option: |

| |

|  |

| |

|[pic] |

|Analytical |

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|[pic] |

|Behavioral |

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|[pic] |

|Directive |

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|[pic] |

|Conceptual |

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|For a company such as Walt Disney world in florida, a bank would be an example of what kind of factor in their specific environment? |

| |

|Select correct option: |

| |

|  |

| |

|[pic] |

|Competitor |

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|[pic] |

|Supplier |

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|[pic] |

|Special-interest group |

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|[pic] |

|Government agency |

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|It is assumed that a perfectly rational decision maker: |

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|Select correct option: |

| |

|  |

| |

|[pic] |

|Does not follow rational assumptions |

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|[pic] |

|Does not consider value maximizing as an objective |

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|[pic] |

|Offers inconsistent decisions |

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|[pic] |

|Would be objective and logical |

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|Similar activities that are grouped together under one manager in an organization is called: |

| |

|Select correct option: |

| |

|  |

| |

|[pic] |

|Authority |

| |

|[pic] |

|Unity of command |

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|[pic] |

|Unity of direction |

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|[pic] |

|Order |

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Bottom of Form

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|Power and authority that are concentrated at the upper levels of the organization as much as possible, is called: |

| |

|Select correct option: |

| |

|  |

| |

|[pic] |

|Authority |

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|[pic] |

|Unity of command |

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|[pic] |

|Unity of direction |

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|[pic] |

|Centralization |

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Bottom of Form

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|Question # 18 of 20 ( Start time: 04:50:56 PM ) |

|Total Marks: 1 |

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|The first step in the decision-making process is which of the following? |

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|Select correct option: |

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|  |

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|[pic] |

|Developing decision criteria |

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|[pic] |

|Allocating weights to the criteria |

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|[pic] |

|Analyzing alternatives |

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|[pic] |

|Identifying a problem |

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|All of the following are the characteristics of an organization EXCEPT: |

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|Select correct option: |

| |

|  |

| |

|[pic] |

|People |

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|[pic] |

|Product |

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|[pic] |

|Purpose |

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|[pic] |

|Structure |

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|Which of the following is the set of practices aimed at discovering and harnessing an organization's intellectual resources? |

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|Select correct option: |

| |

|  |

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|[pic] |

|Knowledge management |

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|[pic] |

|Globalization |

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|[pic] |

|The Internet |

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|[pic] |

|Speed and quality |

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|Hawthorne studies were a series of early experiments that focused on: |

|[pic]Select correct option: |

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|[pic] |

|Behavior in the workplace |

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|[pic] |

|Ethics in the workplace |

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|[pic] |

|Group norms |

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|[pic] |

|Interpersonal dynamics |

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|When Ali decides to take corrective action and provide damage control, he is acting in which of the following roles? |

|[pic]Select correct option: |

| |

|[pic] |

|Spokesperson |

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|[pic] |

|Figure head |

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|[pic] |

|Negotiator |

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|[pic] |

|Disturbance handler |

| |

|Which of the following is NOT a characteristic of a SMART goal? |

|[pic]Select correct option: |

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|[pic] |

|Attainable |

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|[pic] |

|Generalization |

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|[pic] |

|Results-oriented |

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|[pic] |

|Specific |

| |

|Management science and operations management are the branches of: |

|[pic]Select correct option: |

| |

|[pic] |

|Knowledge management |

| |

|[pic] |

|Total quality management |

| |

|[pic] |

|Marketing management |

| |

|[pic] |

|Quantitative management |

| |

|Which of the management tasks is the most important for a supervisory manager? |

|[pic]Select correct option: |

| |

|[pic] |

|Planning |

| |

|[pic] |

|Organizing |

| |

|[pic] |

|Controlling |

| |

|[pic] |

|Staffing |

| |

|A plan developed to carry out a course of action that is not likely to be repeated in the future is called: |

|[pic]Select correct option: |

| |

|[pic] |

|Single-use plan |

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|[pic] |

|Specific plan |

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|[pic] |

|Reaction plan |

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|[pic] |

|Directional plan |

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Top of Form

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|Question # 1 of 10 ( Start time: 05:03:03 PM ) |

|Total Marks: 1 |

| |

|Asma, a new manager at XYZ Inc. primarily worries about assembling and coordinating the human, financial, physical, and other resources |

|needed to achieve her goals. Which function is Asma primarily concerned about? |

| |

|[pic]Select correct option: |

| |

| |

| |

|[pic] |

|Organizing |

| |

|[pic] |

|Controlling |

| |

|[pic] |

|Planning |

| |

|[pic] |

|Leading |

| |

| |

| |

|  |

| |

Top of Form

| |

| |

|  |

| |

Bottom of Form

Bottom of Form

|Which of the following early advocates of organizational behavior was the first to argue that organizations were open systems? |

|[pic]Select correct option: |

| |

|[pic] |

|Robert Owens |

| |

|[pic] |

|Hugo Munsterberg |

| |

|[pic] |

|Mary Parker Follett |

| |

|[pic] |

|Chester Barnard |

| |

|When a manger made a decision and he is uncertain about the outcomes. His decision is likely to be: |

|[pic]Select correct option: |

| |

| |

|Select correct option: |

| |

|[pic] |

|Of Poor Quality |

| |

|[pic] |

|Unacceptable |

| |

|[pic] |

|Successful |

| |

|[pic] |

|Risky |

| |

|Concern for employee motivation is most closely associated with which of the following management approach? |

|[pic]Select correct option: |

| |

|[pic] |

|Bureaucracy |

| |

|[pic] |

|Organizational behavior |

| |

|[pic] |

|Scientific management |

| |

|[pic] |

|Systems |

| |

|Which of the management tasks is the most important for a supervisory manager? |

|[pic]Select correct option: |

| |

|[pic] |

|Planning |

| |

|[pic] |

|Organizing |

| |

|[pic] |

|Controlling |

| |

|[pic] |

|Staffing |

| |

|The management process includes all of the following management functions EXCEPT: |

|[pic]Select correct option: |

| |

|[pic] |

|Planning |

| |

|[pic] |

|Innovating |

| |

|[pic] |

|Leading |

| |

|[pic] |

|Organizing |

| |

|Which of the following is known as the process of getting activities completed efficiently and effectively with and through other people? |

|[pic]Select correct option: |

| |

|[pic] |

|Leading |

| |

|[pic] |

|Management |

| |

|[pic] |

|Supervision |

| |

|[pic] |

|Controlling |

| |

|All of the following are characteristics of total quality management EXCEPT: |

|[pic]Select correct option: |

| |

|[pic] |

|Intense focus on the competition |

| |

|[pic] |

|Concern for continual improvement |

| |

|[pic] |

|Improvement in quality of everything the organization does |

| |

|[pic] |

|Accurate measurement |

| |

|When planning involves specific objectives (covering a period of years) that are then written down and made available to organization |

|members with specific action programs for achieving the goal, which of the following types of planning was used? |

|[pic]Select correct option: |

| |

|[pic] |

|Environmental planning |

| |

|[pic] |

|Economic planning |

| |

|[pic] |

|Informal planning |

| |

|[pic] |

|Formal planning |

| |

|Which of the following is a comprehensive term describing the way an organization does its work by using electronic (Internet-based) |

|linkages with its key constituencies in order to efficiently and effectively achieve its goals? |

|[pic]Select correct option: |

| |

|[pic] |

|Electronic commerce |

| |

|[pic] |

|Electronic business |

| |

|[pic] |

|Virtual business |

| |

|[pic] |

|Technologically impaired |

| |

|If a company is paying minimum wage, when necessary, and applying the minimum standard to laws, such as affirmative action, it would be |

|said to have fulfilled its: |

|[pic]Select correct option: |

| |

|[pic] |

|Social obligation |

| |

|[pic] |

|Social responsibility |

| |

|[pic] |

|Social responsiveness |

| |

|[pic] |

|Social expectation |

| |

|Monitoring organizational progress towards goal attainment is called: |

|[pic]Select correct option: |

| |

|[pic] |

|Planning |

| |

|[pic] |

|Organizing |

| |

|[pic] |

|Leading |

| |

|[pic] |

|Controlling |

| |

|Which of the following BEST describes informal planning? |

|[pic]Select correct option: |

| |

|[pic] |

|Performed at the lowest organizational level |

| |

|[pic] |

|General and lacks continuity |

| |

|[pic] |

|Developed in informal meetings at a resort |

| |

|[pic] |

|Specific and is developed by the middle managers |

| |

|The idea that employees should also share the profit of organization was given by: |

|[pic]Select correct option: |

| |

|[pic] |

|Frederick Taylor |

| |

|[pic] |

|Robert Owen |

| |

|[pic] |

|Charles Babbage |

| |

|[pic] |

|W. Edwards Deming |

| |

|The set of strengths, characteristics and qualities including skills, technologies, or resources that distinguish a firm from its |

|competitors is called: |

|[pic]Select correct option: |

| |

|[pic] |

|Scope |

| |

|[pic] |

|Distinctive Competency |

| |

|[pic] |

|Resource deployment |

| |

|[pic] |

|Effective strategy |

| |

|Which of the following is defined as the blueprint describing the business strategy for entering the marketplace and explains the business |

|to potential investors? |

|[pic]Select correct option: |

| |

|[pic] |

|Business alliance |

| |

|[pic] |

|Spin-off |

| |

|[pic] |

|Competitor analysis |

| |

|[pic] |

|Business plan |

| |

|A leading supporter of the classical view argues that anytime managers decide on their own to spend their organization’s resources for the |

|“social good,” are: |

|[pic]Select correct option: |

| |

|[pic] |

|Contributing social benefits in the name of goodwill |

| |

|[pic] |

|Just doing what the government says they have to do |

| |

|[pic] |

|Helping make society a better place for everyone to live |

| |

|[pic] |

|Adding to the costs of doing business |

| |

|Which of the following theory proposes that ethical decisions be based on existing ethical norms in industries and communities in order to |

|determine what constitutes right and wrong? |

|[pic]Select correct option: |

| |

|[pic] |

|Theory of justice of ethics |

| |

|[pic] |

|Integrative social contracts |

| |

|[pic] |

|Right view of ethics |

| |

|[pic] |

|Utilitarian view of ethics |

| |

|In order to communicate, motivate and delegate a manager must have: |

|[pic]Select correct option: |

| |

|[pic] |

|Political skills |

| |

|[pic] |

|Conceptual skills |

| |

|[pic] |

|Technical skills |

| |

|[pic] |

|Interpersonal skills |

| |

|The determination of alternative courses of action to be taken if an intended plan is unexpectedly disrupted or rendered inappropriate is |

|called: |

|[pic]Select correct option: |

| |

|[pic] |

|Contingency planning |

| |

|[pic] |

|Long term planning |

| |

|[pic] |

|Directional planning |

| |

|[pic] |

|Specific planning |

| |

|The method by which strategies are operationalized or executed within the organization is called: |

|[pic]Select correct option: |

| |

|[pic] |

|Strategy implementation |

| |

|[pic] |

|Strategy evaluation |

| |

|[pic] |

|Strategy formulation |

| |

|[pic] |

|Strategy imitation |

| |

|The belief that businesses should be responsible because such actions are right for their own sake is known as which argument for social |

|responsibility? |

|[pic]Select correct option: |

| |

|[pic] |

|Public expectation |

| |

|[pic] |

|Ethical obligation |

| |

|[pic] |

|Public image |

| |

|[pic] |

|Discouragement of government regulation |

| |

|When managers avoid the rational decision-making model and find ways to satisfice themselves , they are following which of the following |

|concept? |

|[pic]Select correct option: |

| |

|[pic] |

|Jurisprudence |

| |

|[pic] |

|Bounded rationality |

| |

|[pic] |

|Least-squared exemptions |

| |

|[pic] |

|Self-motivated decisions |

| |

|Strategic plans cover a broader view of the organization and include the formulation of goals, whereas operational plans define ways to: |

|[pic]Select correct option: |

| |

|[pic] |

|Maximize the organization’s profits |

| |

|[pic] |

|Achieve the goals |

| |

|[pic] |

|Minimize the number of employees |

| |

|[pic] |

|Provide the most efficient methods of production |

| |

|Intermediate plan usually covers period of: |

|[pic]Select correct option: |

| |

|[pic] |

|1 to 5 years |

| |

|[pic] |

|1 year |

| |

|[pic] |

|5 to 10 year |

| |

|[pic] |

|Less than 1 year |

| |

|Which of the following approach focuses on a set of interrelated and interdependent parts arranged in a manner that produces a unified |

|whole? |

|[pic]Select correct option: |

| |

|[pic] |

|Process |

| |

|[pic] |

|Function |

| |

|[pic] |

|Systems |

| |

|[pic] |

|Contingency |

| |

|Which of the following early advocates of organizational behavior was the first to argue that organizations were open systems? |

|[pic]Select correct option: |

| |

|[pic] |

|Robert Owens |

| |

|[pic] |

|Hugo Munsterberg |

| |

|[pic] |

|Mary Parker Follett |

| |

|[pic] |

|Chester Barnard |

| |

|When a manger made a decision and he is uncertain about the outcomes. His decision is likely to be: |

|[pic]Select correct option: |

| |

| |

|Select correct option: |

| |

|[pic] |

|Of Poor Quality |

| |

|[pic] |

|Unacceptable |

| |

|[pic] |

|Successful |

| |

|[pic] |

|Risky |

| |

|Concern for employee motivation is most closely associated with which of the following management approach? |

|[pic]Select correct option: |

| |

|[pic] |

|Bureaucracy |

| |

|[pic] |

|Organizational behavior |

| |

|[pic] |

|Scientific management |

| |

|[pic] |

|Systems |

| |

|Which of the management tasks is the most important for a supervisory manager? |

|[pic]Select correct option: |

| |

|[pic] |

|Planning |

| |

|[pic] |

|Organizing |

| |

|[pic] |

|Controlling |

| |

|[pic] |

|Staffing |

| |

|The management process includes all of the following management functions EXCEPT: |

|[pic]Select correct option: |

| |

|[pic] |

|Planning |

| |

|[pic] |

|Innovating |

| |

|[pic] |

|Leading |

| |

|[pic] |

|Organizing |

| |

|Which of the following is known as the process of getting activities completed efficiently and effectively with and through other people? |

|[pic]Select correct option: |

| |

|[pic] |

|Leading |

| |

|[pic] |

|Management |

| |

|[pic] |

|Supervision |

| |

|[pic] |

|Controlling |

| |

|All of the following are characteristics of total quality management EXCEPT: |

|[pic]Select correct option: |

| |

|[pic] |

|Intense focus on the competition |

| |

|[pic] |

|Concern for continual improvement |

| |

|[pic] |

|Improvement in quality of everything the organization does |

| |

|[pic] |

|Accurate measurement |

| |

|When planning involves specific objectives (covering a period of years) that are then written down and made available to organization |

|members with specific action programs for achieving the goal, which of the following types of planning was used? |

|[pic]Select correct option: |

| |

|[pic] |

|Environmental planning |

| |

|[pic] |

|Economic planning |

| |

|[pic] |

|Informal planning |

| |

|[pic] |

|Formal planning |

| |

|Operational plans are normally associated with which of the following organizational levels? |

|[pic]Select correct option: |

| |

|[pic] |

|International or global level |

| |

|[pic] |

|Corporate level |

| |

|[pic] |

|Business level |

| |

|[pic] |

|Functional level |

| |

|According to Adam Smith, the division of labor results in: |

|[pic]Select correct option: |

| |

|[pic] |

|Increased worker motivation |

| |

|[pic] |

|Decreased worker specialization |

| |

|[pic] |

|Increased worker productivity |

| |

|[pic] |

|Decreased worker motivation |

| |

|A production plan usually includes: |

|[pic]Select correct option: |

| |

|[pic] |

|Prices of organization's products |

| |

|[pic] |

|Evaluation of the weaknesses of the business |

| |

|[pic] |

|Names of suppliers of raw materials |

| |

|[pic] |

|Flow of orders for goods or services |

| |

|Agency head or plant manager is most likely associated with which of the following managerial role? |

|[pic]Select correct option: |

| |

|[pic] |

|Team leaders |

| |

|[pic] |

|Middle managers |

| |

|[pic] |

|First-line managers |

| |

|[pic] |

|Top managers |

| |

|Which of the following types of plans is highly interdependent and must take into account the resources and capabilities of the entire |

|organization and its external environments? |

|[pic]Select correct option: |

| |

|[pic] |

|Operational plans |

| |

|[pic] |

|Strategic plans |

| |

|[pic] |

|Tactical plans |

| |

|[pic] |

|Budgetary plans |

| |

|Which of the following is a one-time plan specifically designed to meet the needs of a unique situation. |

|[pic]Select correct option: |

| |

|[pic] |

|Multipurpose plan |

| |

|[pic] |

|Strategic plan |

| |

|[pic] |

|Operational plan |

| |

|[pic] |

|Single-use plan |

| |

|The owner of a chain of supermarkets sets a goal of opening up ten new stores in new locations within the next six years. Which of the |

|following plan it is? |

|[pic]Select correct option: |

| |

|[pic] |

|Short-range |

| |

|[pic] |

|Standing |

| |

|[pic] |

|Long-range |

| |

|[pic] |

|Directional |

| |

|The method by which strategies are operationalized or executed within the organization is called: |

|[pic]Select correct option: |

| |

|[pic] |

|Strategy implementation |

| |

|[pic] |

|Strategy evaluation |

| |

|[pic] |

|Strategy formulation |

| |

|[pic] |

|Strategy imitation |

| |

|A plan used to operationalize any other kind of plan is called: |

|[pic]Select correct option: |

| |

|[pic] |

|Reaction plan |

| |

|[pic] |

|Specific plan |

| |

|[pic] |

|Directional plan |

| |

|[pic] |

|Action plan |

| |

|Which of the following is associated with the classical view of social responsibility? |

|[pic]Select correct option: |

| |

|[pic] |

|Economist Robert Reich |

| |

|[pic] |

|Concern for social welfare |

| |

|[pic] |

|Stockholder financial return |

| |

|[pic] |

|Voluntary activities |

| |

|All of the following are steps in objective setting, EXCEPT. |

|[pic]Select correct option: |

| |

|[pic] |

|Specify deadlines |

| |

|[pic] |

|Allow the employee to actively participate |

| |

|[pic] |

|Link rewards to effort |

| |

|[pic] |

|Prioritize goals |

| |

|Which one of the following establishes goals, overall strategies and operating policies of an organization? |

|[pic]Select correct option: |

| |

|[pic] |

|Top manager |

| |

|[pic] |

|Middle manager |

| |

|[pic] |

|First-line manager |

| |

|[pic] |

|Non-managerial employee |

| |

|Which of the following is part of the 14 principles of management identified by Henri Fayol? |

|[pic]Select correct option: |

| |

|[pic] |

|Scalar chain |

| |

|[pic] |

|Innovation |

| |

|[pic] |

|Efficiency |

| |

|[pic] |

|Motivation |

| |

|Role of disseminator, figurehead, negotiator, liaison and spokesperson is most important for: |

|[pic]Select correct option: |

| |

|[pic] |

|Top level managers |

| |

|[pic] |

|First line managers |

| |

|[pic] |

|Middle level managers |

| |

|[pic] |

|Non managerial staff |

| |

|Someone who works with and through other people by coordinating their work activities in order to accomplish organizational goals is |

|called: |

|[pic]Select correct option: |

| |

|[pic] |

|A very intelligent individual |

| |

|[pic] |

|A supervisor of production work |

| |

|[pic] |

|A manager |

| |

|[pic] |

|An operations supervisor |

| |

|Which of the following encourages efficiency and productivity and is consistent with the goal of profit maximization? |

|[pic]Select correct option: |

| |

|[pic] |

|Utilitarian view |

| |

|[pic] |

|Principled view |

| |

|[pic] |

|Rights view |

| |

|[pic] |

|Theory of justice view |

| |

|A situation in which an organization is not implementing valuable strategies that are being implemented by competing organization is |

|called: |

|[pic]Select correct option: |

| |

|[pic] |

|Competitive disadvantage |

| |

|[pic] |

|Distinctive competencies |

| |

|[pic] |

|Competitive edge |

| |

|[pic] |

|Competitive parity |

| |

|Hawthorne studies were a series of early experiments that focused on: |

|[pic]Select correct option: |

| |

|[pic] |

|Behavior in the workplace |

| |

|[pic] |

|Ethics in the workplace |

| |

|[pic] |

|Group norms |

| |

|[pic] |

|Interpersonal dynamics |

| |

|A plan developed to carry out a course of action that is not likely to be repeated in the future is called: |

|[pic]Select correct option: |

| |

|[pic] |

|Single-use plan |

| |

|[pic] |

|Specific plan |

| |

|[pic] |

|Reaction plan |

| |

|[pic] |

|Directional plan |

| |

Top of Form

Bottom of Form

Top of Form

Top of Form

| |

|Which one of the following items best reflects the extent to which a society places a high value on reducing risk and instability? |

|[pic]Select correct option: |

| |

|[pic] |

|Uncertainty avoidance |

| |

|[pic] |

|Power distance |

| |

|[pic] |

|Masculinity/femininity |

| |

|[pic] |

|Long-term/short-term orientation |

| |

|Which of the following is NOT an example of a constituency that makes up the specific environment? |

|[pic]Select correct option: |

| |

|[pic] |

|Customers |

| |

|[pic] |

|Socio-cultural |

| |

|[pic] |

|Suppliers |

| |

|[pic] |

|Competitors |

| |

|Group decisions provide _____ information as compared to individual ones. |

|[pic]Select correct option: |

| |

|[pic] |

|Current |

| |

|[pic] |

|Complete |

| |

|[pic] |

|Relevant |

| |

|[pic] |

|Consistent |

| |

|What is the best term to describe the process of attempting to influence other people to attain the organization's objectives? |

|[pic]Select correct option: |

| |

|[pic] |

|Planning |

| |

|[pic] |

|Organizing |

| |

|[pic] |

|Leading |

| |

|[pic] |

|Controlling |

| |

|Grouping activities and resources in a logical fashion is called: |

|[pic]Select correct option: |

| |

|[pic] |

|Planning |

| |

|[pic] |

|Organizing |

| |

|[pic] |

|Leading |

| |

|[pic] |

|Controlling |

| |

|All levels of management between the supervisory level and the top level of the organization are termed as: |

|[pic]Select correct option: |

| |

|[pic] |

|Middle managers |

| |

|[pic] |

|First-line managers |

| |

|[pic] |

|Supervisors |

| |

|[pic] |

|Foremen |

| |

|Which of the following is called output of a system? |

|[pic]Select correct option: |

| |

|[pic] |

|Services |

| |

|[pic] |

|Material |

| |

|[pic] |

|Human |

| |

|[pic] |

|Information resource |

| |

Bottom of Form

Bottom of Form

|Concern for employee motivation is most closely associated with which of the following management approach? |

|[pic]Select correct option: |

| |

|[pic] |

|Bureaucracy |

| |

|[pic] |

|Organizational behavior |

| |

|[pic] |

|Scientific management |

| |

|[pic] |

|Systems |

| |

|Which of the management tasks is the most important for a supervisory manager? |

|[pic]Select correct option: |

| |

|[pic] |

|Planning |

| |

|[pic] |

|Organizing |

| |

|[pic] |

|Controlling |

| |

|[pic] |

|Staffing |

| |

|The management process includes all of the following management functions EXCEPT: |

|[pic]Select correct option: |

| |

|[pic] |

|Planning |

| |

|[pic] |

|Innovating |

| |

|[pic] |

|Leading |

| |

|[pic] |

|Organizing |

| |

|Which of the following is known as the process of getting activities completed efficiently and effectively with and through other people? |

|[pic]Select correct option: |

| |

|[pic] |

|Leading |

| |

|[pic] |

|Management |

| |

|[pic] |

|Supervision |

| |

|[pic] |

|Controlling |

| |

|All of the following are characteristics of total quality management EXCEPT: |

|[pic]Select correct option: |

| |

|[pic] |

|Intense focus on the competition |

| |

|[pic] |

|Concern for continual improvement |

| |

|[pic] |

|Improvement in quality of everything the organization does |

| |

|[pic] |

|Accurate measurement |

| |

|When planning involves specific objectives (covering a period of years) that are then written down and made available to organization |

|members with specific action programs for achieving the goal, which of the following types of planning was used? |

|[pic]Select correct option: |

| |

|[pic] |

|Environmental planning |

| |

|[pic] |

|Economic planning |

| |

|[pic] |

|Informal planning |

| |

|[pic] |

|Formal planning |

| |

|All of the following are the examples of the actions that can be taken in strategy implementation stage EXCEPT: |

|[pic]Select correct option: |

| |

|[pic] |

|Changing organization's pricing strategy |

| |

|[pic] |

|Developing new employee benefits |

| |

|[pic] |

|Transferring managers among divisions |

| |

|[pic] |

|Taking corrective action when needed |

| |

|Which of the following is part of the 14 principles of management identified by Henri Fayol? |

|[pic]Select correct option: |

| |

|[pic] |

|Scalar chain |

| |

|[pic] |

|Innovation |

| |

|[pic] |

|Efficiency |

| |

|[pic] |

|Motivation |

| |

|When Shumaila is comparing actual sales figures with goals established earlier to see if her department met the target, she is performing |

|which of the following functions? |

|[pic]Select correct option: |

| |

|[pic] |

|Planning |

| |

|[pic] |

|Organizing |

| |

|[pic] |

|Leading |

| |

|[pic] |

|Controlling |

| |

|Executive vice president, president, managing director, chief operating officer, chief executive officer, or chairman of the board are |

|positions associated with which of the following levels of management? |

|[pic]Select correct option: |

| |

|[pic] |

|Team leaders |

| |

|[pic] |

|Middle managers |

| |

|[pic] |

|First-line managers |

| |

|[pic] |

|Top managers |

| |

|The set of strategic alternatives that an organization chooses from its operations across several industries and several markets is called:|

|[pic]Select correct option: |

| |

|[pic] |

|Business-level strategy |

| |

|[pic] |

|Corporate-level strategy |

| |

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|Functional-level strategy |

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|Market-level strategy |

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|of the following are managerial roles identified in Mintzberg’s Model EXCEPT: |

|[pic]Select correct option: |

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|Informational |

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|Interpersonal |

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|Functional |

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|Decisional |

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|Amir is representing his company at the local Chamber of Commerce Annual Business Recognition luncheon. He is performing which of the |

|following managerial role? |

|[pic]Select correct option: |

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|Negotiation |

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|Monitor |

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|Figurehead |

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|Liaison |

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|Which of the following is a formal system of relationships that determine lines of authority and the tasks assigned to individuals and |

|units? |

|[pic]Select correct option: |

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|Unity of command |

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|Organizing |

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|Span of control |

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|Organization structure |

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|Which stage of strategic management process determines; “What the strategy is”? |

|[pic]Select correct option: |

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|Formulation stage |

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|Implementation stage |

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|Execution stage |

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|Evaluation stage |

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|Planning is often called the primary management function because it: |

|[pic]Select correct option: |

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|Offers some basis for future decision making |

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|Creates the vision for the organizational members |

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|Establishes the basis for all the other functions |

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|Sets the tone for the organizational culture |

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|Which of the following is NOT a process for motivating employees through management by objectives (MBO)? |

|[pic]Select correct option: |

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|Managers set objectives for the employees |

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|Managers develop action plans |

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|Managers and employees periodically review the employee's performance |

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|Managers make performance appraisals of employees |

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