BSB31115 - Certificate III in Business Administration ...



182816514486800centercenter00BSB31115 - Certificate III in Business Administration (Medical)Training Record BookContents TOC \o "1-2" \h \z \u Overview - BSB31115 Certificate III in Business Administration (Medical) PAGEREF _Toc12345954 \h 3Aim of the program PAGEREF _Toc12345955 \h 3Structure of the program PAGEREF _Toc12345956 \h 3Accreditation and recognition PAGEREF _Toc12345957 \h 4Third party arrangements PAGEREF _Toc12345958 \h 4 Overview - BSB31115 - Certificate III in Business Administration (Medical) Aim of the programThis qualification aims to equip participants with the skills and knowledge to take on the roles and responsibilities of a healthcare practice receptionist. This includes understanding compliance requirements associated with practice management.Learning outcomesThere are many learning outcomes associated with this course, but most importantly, you will understand the role and responsibilities of healthcare reception and administration. You will also gain an understanding of the importance of communication, workplace health and safety, community awareness, computer skills, document processing, office administration, legal issues, and client services. You will be better equipped to carry out practice operations as well as manage your own day to day duties.On completion of the program you should be able to:Understand the industry in which you work and the importance of community involvement in understanding the practiceProvide a high level of administrative supportUnderstand the importance of communication in the practiceHave an awareness of medico-legal issuesStructure of the programThere are thirteen (13) units of competency in this qualification and all must be successfully completed in order to achieve the BSB31115 - Certificate III in Business Administration (Medical). The program is delivered online for individuals to enrol in anytime. If you are part of group enrolment, face-to-face facilitator led workshops may be blended into the delivery. An outline of the structure for delivery and assessment is provided below. The program is offered through online study and an outline of the structure for delivery and assessment is provided below. Details of the units of competency in which you are enrolled are available by clicking the links below.Course nameUnit/s of competencyPage No:Organise personal work priorities and developmentBSBWOR301 Organise personal work priorities and development5 & 6 Design and produce business documentsBSBITU306 Design and produce business documents7 & 8Apply the principles of confidentiality, privacy and security within the medical environmentBSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment9 & 10Organise schedulesBSBADM307 Organise schedules11 & 12Write simple documentsBSBWRT301 Write simple documents13 & 14Contribute to health and safety of self and othersBSBWHS201 - Contribute to health and safety of self and others15 & 16Develop keyboarding speed and accuracyBSBITU307 Develop keyboarding speed and accuracy17 & 18Deliver and monitor a service to customersBSBCUS301 Deliver and monitor a service to customers19 & 20Create electronic presentationsBSBITU312 Create Electronic presentations21 & 22Communication and the practiceBSBMED301 - Interpret and apply medical terminology appropriately23 & 24Prepare and process medical accountsBSBMED302 Prepare and process medical accounts25 & 26Maintain patient recordsBSBMED303 Maintain patient records27 & 28Assist in controlling stocks and suppliesBSBMED304 Assist in controlling stocks and supplies29 & 30Units of competency are achieved as assessment tasks are successfully completed, and all 13 must be completed to be awarded the BSB31115 - Certificate III in Business Administration (Medical). If you withdraw before you complete the required number of units of competency, you will receive a Statement of Attainment for those competencies you have successfully completed. Information on how to submit your work for assessment is provided in the Assessment section of each Course online. Suggestions for managing your study and assessment tasks is also available in the additional support document ‘Studying with UNE Partnerships’. It is recommended you access and read that resource in addition to this Program Overview. Should you be unsure of what is required of you, contact your student support team.Accreditation and recognitionThe BSB31115 - Certificate III in Business Administration (Medical) in which you are enrolled is a nationally recognised and accredited program. It is listed on the national register of programs and is placed at level 3 on the Australian Qualifications Framework (AQF). The competencies gained through successfully completing this program are cross-industry and nationally recognised. You may exit from this qualification at any time with a Statement of Attainment for any units of competency successfully completed to that point. Third party arrangements - UNE Partnerships has not entered into any subcontracting arrangements for the delivery of training and assessment in this qualification.BSBWOR301 - Organise personal work priorities and developmentStudent SectionUnit of competency BSBWOR301- Organise personal work priorities and developmentStudent name Practice / Business NameInstructions: In your own words, make notes to record the training you have participated in (on- and off-the-job) that relate to the following skills required for this unit of competency Organises and completes own work scheduleMonitors own work performanceCo-ordinates personal skill developmentInstructions: The list below shows the assessment tasks you need to complete for this unit. Tick and note the date completed as you successfully complete these tasks.Assessment Tasks completed? Task 1: Short answer questionsDate: ? Task 2: Managing work prioritiesDate: ? Task 3: Professional developmentDate: BSBWOR301 - Organise personal work priorities and developmentWorkplace Supervisor SectionUnit of competency BSBWOR301- Organise personal work priorities and developmentStudent nameSupervisor nameSupervisor contact details (phone and email) Supervisor confirmation? I confirm I have been given details of the assessment tasks completed by the student and am comfortable with the assessment decisions made ? I confirm the training noted by the student is accurateCompletion of tasks in the workplace (tick one)? I confirm the student completes these skills required for this unit in the workplace as instructed by their supervisor, or ? I acknowledge training and assessment has been conducted for the required skills and knowledge, but the student does not perform all skills required for this unit as part of their normal dutiesSupervisor signature and dateTrainee signature and dateBSBITU306 – Design and produce business documentsStudent SectionUnit of competency BSBITU306 – Design and produce business documentsStudent name Practice / Business NameInstructions: In your own words, make notes to record the training you have participated in (on- and off-the-job) that relate to the following skills required for this unit of competency Selecting and preparing resources required to design and produce business documents Designing documentsProducing business documentsFinalising business documentsInstructions: The list below shows the assessment tasks you need to complete for this unit. Tick and note the date completed as you successfully complete these tasks.Assessment Tasks completed? Task 1: Plan and develop documentsDate: ? Task 2: Develop and produce documentsDate: BSBITU306 – Design and produce business documentsWorkplace Supervisor SectionUnit of competency BSBITU306 – Design and produce business documentsStudent nameSupervisor nameSupervisor contact details (phone and email) Supervisor confirmation? I confirm I have been given details of the assessment tasks completed by the student and am comfortable with the assessment decisions made ? I confirm the training noted by the student is accurateCompletion of tasks in the workplace (tick one)? I confirm the student completes these skills required for this unit in the workplace as instructed by their supervisor, or ? I acknowledge training and assessment has been conducted for the required skills and knowledge, but the student does not perform all skills required for this unit as part of their normal dutiesSupervisor signature and dateTrainee signature and dateBSBMED305 - Apply principles of confidentiality, privacy and security within the medical environment Student SectionUnit of competency BSBMED305 - Apply principles of confidentiality, privacy and security within the medical environmentStudent name Practice / Business NameInstructions: In your own words, make notes to record the training you have participated in (on- and off-the-job) that relate to the following skills required for this unit of competency Works within accepted codes of conductConsistently follows confidentiality and privacy proceduresConsistently follows security procedures.Instructions: The list below shows the assessment tasks you need to complete for this unit. Tick and note the date completed as you successfully complete these tasks.Assessment Tasks completed? Task 1: Knowledge quizDate: ? Task 2: Short answer questionsDate: ? Task 3: Workplace supervisor observation reportDate: BSBMED305 - Apply principles of confidentiality, privacy and security within the medical environment Workplace Supervisor SectionUnit of competency BSBMED305 - Apply principles of confidentiality, privacy and security within the medical environmentStudent nameSupervisor nameSupervisor contact details (phone and email) Supervisor confirmation? I confirm I have been given details of the assessment tasks completed by the student and am comfortable with the assessment decisions made ? I confirm the training noted by the student is accurateCompletion of tasks in the workplace (tick one)? I confirm the student completes these skills required for this unit in the workplace as instructed by their supervisor, or ? I acknowledge training and assessment has been conducted for the required skills and knowledge, but the student does not perform all skills required for this unit as part of their normal dutiesSupervisor signature and dateTrainee signature and dateBSBADM307 – Organise schedulesStudent SectionUnit of competency BSBADM307 – Organise schedulesStudent name Practice / Business NameInstructions: In your own words, make notes to record the training you have participated in (on- and off-the-job) that relate to the following skills required for this unit of competency Establish schedule requirementsManage schedulesInstructions: The list below shows the assessment tasks you need to complete for this unit. Tick and note the date completed as you successfully complete these tasks.Assessment Tasks completed? Task 1: Knowledge questionsDate: ? Task 2: Manage schedulesDate: BSBADM307 – Organise schedulesWorkplace Supervisor SectionUnit of competency BSBADM307 – Organise schedulesStudent nameSupervisor nameSupervisor contact details (phone and email) Supervisor confirmation? I confirm I have been given details of the assessment tasks completed by the student and am comfortable with the assessment decisions made ? I confirm the training noted by the student is accurateCompletion of tasks in the workplace (tick one)? I confirm the student completes these skills required for this unit in the workplace as instructed by their supervisor, or ? I acknowledge training and assessment has been conducted for the required skills and knowledge, but the student does not perform all skills required for this unit as part of their normal dutiesSupervisor signature and dateTrainee signature and dateBSBWRT301 – Write simple documentsStudent SectionUnit of competency BSBWRT301 – Write simple documentsStudent name Practice / Business NameInstructions: In your own words, make notes to record the training you have participated in (on- and off-the-job) that relate to the following skills required for this unit of competency Planning documentsDrafting documentsReviewing documentsWriting final documentsInstructions: The list below shows the assessment tasks you need to complete for this unit. Tick and note the date completed as you successfully complete these tasks.Assessment Tasks completed? Task 1: Knowledge QuizDate: ? Task 2: Plan and draft documentDate: ? Task 3: Draft and finalise documentsDate: BSBWRT301 – Write simple documentsWorkplace Supervisor SectionUnit of CompetencyBSBWRT301 – Write simple documentsStudent nameSupervisor nameSupervisor contact details (phone and email) Supervisor confirmation? I confirm I have been given details of the assessment tasks completed by the student and am comfortable with the assessment decisions made ? I confirm the training noted by the student is accurateCompletion of tasks in the workplace (tick one)? I confirm the student completes these skills required for this unit in the workplace as instructed by their supervisor, or ? I acknowledge training and assessment has been conducted for the required skills and knowledge, but the student does not perform all skills required for this unit as part of their normal dutiesSupervisor signature and dateTrainee signature and dateBSBWHS201 - Contribute to the health and safety of self and othersStudent SectionUnit of competency BSBWHS201 – Contribute to the health and safety of self and othersStudent name Practice / Business NameInstructions: The list below shows the assessment tasks you need to complete for this unit. Tick and note the date completed as you successfully complete these tasks.Assessment Tasks completed? Task 1: Knowledge quizDate: ? Task 2: Short answer questionsDate: ? Task 3: Workplace supervisor observation reportDate: Date/s of observationsWhere these skills are used within the workplace, please confirm below1. Works within accepted codes of conduct ? Yes ? No Comments: 2. Consistently follows confidentiality and privacy procedures? Yes ? No Comments: 3. Consistently follows security procedures? Yes ? No Comments:Supervisor signature and dateTrainee signature and dateBSBWHS201 - Contribute to the health and safety of self and othersWorkplace Supervisor SectionUnit of competencyBSBWHS201 – Contribute to the health and safety of self and othersStudent nameSupervisor nameSupervisor contact details (phone and email) Supervisor confirmation? I confirm I have been given details of the assessment tasks completed by the student and am comfortable with the assessment decisions made ? I confirm the training noted by the student is accurateCompletion of tasks in the workplace (tick one)? I confirm the student completes these skills required for this unit in the workplace as instructed by their supervisor, or ? I acknowledge training and assessment has been conducted for the required skills and knowledge, but the student does not perform all skills required for this unit as part of their normal dutiesSupervisor signature and dateTrainee signature and dateBSBITU307 - Developing keyboarding speed and accuracyStudent SectionUnit of competency BSBITU307 – Developing keyboarding speed and accuracyStudent name Practice / Business NameInstructions: In your own words, make notes to record the training you have participated in (on- and off-the-job) that relate to the following skills required for this unit of competency Using safe work practices when developing and using keyboarding skillsDeveloping keyboarding skillsChecking accuracyInstructions: The list below shows the assessment tasks you need to complete for this unit. Tick and note the date completed as you successfully complete these tasks.Assessment Tasks completed? Task 1: Safety and ergonomics for keyboardingDate: ? Task 2: Keyboarding testsDate: BSBITU307 - Developing keyboarding speed and accuracyWorkplace Supervisor SectionUnit of competency BSBITU307 – Developing keyboarding skills and accuracyStudent nameSupervisor nameSupervisor contact details (phone and email) Supervisor confirmation? I confirm I have been given details of the assessment tasks completed by the student and am comfortable with the assessment decisions made ? I confirm the training noted by the student is accurateCompletion of tasks in the workplace (tick one)? I confirm the student completes these skills required for this unit in the workplace as instructed by their supervisor, or ? I acknowledge training and assessment has been conducted for the required skills and knowledge, but the student does not perform all skills required for this unit as part of their normal dutiesSupervisor signature and dateTrainee signature and dateBSBCUS301 – Deliver and monitor a service to customersStudent SectionUnit of competency BSBCUS301 – Deliver and monitor a service to customersStudent name Practice / Business NameInstructions: In your own words, make notes to record the training you have participated in (on- and off-the-job) that relate to the following skills required for this unit of competency Identifying customer needsDelivering a service to customersMonitoring and reporting on service deliveryInstructions: The list below shows the assessment tasks you need to complete for this unit. Tick and note the date completed as you successfully complete these tasks.Assessment Tasks completed? Task 1: Knowledge QuizDate: ? Task 2: ScenarioDate: ? Task 3: Workplace observation reportDate: BSBCUS301 – Deliver and monitor a service to customersWorkplace Supervisor SectionUnit of competencyBSBCUS301 – Deliver and monitor a service to customersStudent nameSupervisor nameSupervisor contact details (phone and email) Supervisor confirmation? I confirm I have been given details of the assessment tasks completed by the student and am comfortable with the assessment decisions made ? I confirm the training noted by the student is accurateCompletion of tasks in the workplace (tick one)? I confirm the student completes these skills required for this unit in the workplace as instructed by their supervisor, or ? I acknowledge training and assessment has been conducted for the required skills and knowledge, but the student does not perform all skills required for this unit as part of their normal dutiesSupervisor signature and dateTrainee signature and dateBSBITU312 – Create electronic presentationsStudent SectionUnit of competency BSBITU312 – Create electronic presentationsStudent name Practice / Business NameInstructions: In your own words, make notes to record the training you have participated in (on- and off-the-job) that relate to the following skills required for this unit of competency Preparing to create presentationsCreating presentationsFinalising presentationsInstructions: The list below shows the assessment tasks you need to complete for this unit. Tick and note the date when you successfully complete each task.Assessment Tasks completed? Task 1: Presentation preparationDate: ? Task 2: Presentation 1Date: ? Task 3: Presentation 2Date: BSBITU312 – Create electronic presentationsWorkplace Supervisor SectionUnit of competency BSBITU312 – Create electronic presentationsStudent nameSupervisor nameSupervisor contact details (phone and email) Supervisor confirmation? I confirm I have been given details of the assessment tasks completed by the student and am comfortable with the assessment decisions made ? I confirm the training noted by the student is accurateCompletion of tasks in the workplace (tick one)? I confirm the student completes these skills required for this unit in the workplace as instructed by their supervisor, or ? I acknowledge training and assessment has been conducted for the required skills and knowledge, but the student does not perform all skills required for this unit as part of their normal dutiesSupervisor signature and dateTrainee signature and dateBSBMED301 – Interpret and apply medical terminology appropriatelyStudent SectionUnit of competency BSBMED301 – Interpret and apply medical terminology appropriatelyStudent name Practice / Business NameInstructions: In your own words, make notes to record the training you have participated in (on- and off-the-job) that relate to the following skills required for this unit of competency 1. Responding appropriately to instructions which contain medical terminologyCarrying out routine tasksUsing appropriate medical terminology in oral and written communicationInstructions: The list below shows the assessment tasks you need to complete for this unit. Tick and note the date completed as you successfully complete these tasks.Assessment Tasks completed? Task 1: Knowledge quizDate: ? Task 2: Responding to tasks involving medical terminologyDate: ? Task 3: Using oral communication involving medical terminology? Task 4: Workplace Supervisor Observation ReportDate: BSBMED301 – Interpret and apply medical terminology appropriatelyWorkplace Supervisor SectionUnit of competency BSBMED301 – Interpret and apply medical terminology appropriatelyStudent nameSupervisor nameSupervisor contact details (phone and email) Supervisor confirmation? I confirm I have been given details of the assessment tasks completed by the student and am comfortable with the assessment decisions made ? I confirm the training noted by the student is accurateCompletion of tasks in the workplace (tick one)? I confirm the student completes these skills required for this unit in the workplace as instructed by their supervisor, or ? I acknowledge training and assessment has been conducted for the required skills and knowledge, but the student does not perform all skills required for this unit as part of their normal dutiesSupervisor signature and dateTrainee signature and dateBSBMED302 – Prepare and process medical accountsStudent SectionUnit of competency BSBMED302 – Prepare and process medical accountsStudent name Practice / Business NameInstructions: In your own words, make notes to record the training you have participated in (on- and off-the-job) that relate to the following skills required for this unit of competency Provide advice to patients about fee structureProcess referrals to specialist practitionersPrepare medical accounts for bulk billed and private patientsProcess accountsInstructions: The list below shows the assessment tasks you need to complete for this unit. Tick and note the date completed as you successfully complete these tasks.Assessment Tasks completed? Task 1: Knowledge questionsDate: ? Task 2: ScenariosDate: ? Task 3: Workplace observation reportDate: BSBMED302 – Prepare and process medical accountsWorkplace Supervisor SectionUnit of competencyBSBMED302 – Prepare and process medical accountsStudent nameSupervisor nameSupervisor contact details (phone and email) Supervisor confirmation? I confirm I have been given details of the assessment tasks completed by the student and am comfortable with the assessment decisions made ? I confirm the training noted by the student is accurateCompletion of tasks in the workplace (tick one)? I confirm the student completes these skills required for this unit in the workplace as instructed by their supervisor, or ? I acknowledge training and assessment has been conducted for the required skills and knowledge, but the student does not perform all skills required for this unit as part of their normal dutiesSupervisor signature and dateTrainee signature and dateBSBMED303 – Maintain patient recordsStudent SectionUnit of competency BSBMED303 – Maintain patient recordsStudent name Practice / Business NameInstructions: In your own words, make notes to record the training you have participated in (on- and off-the-job) that relate to the following skills required for this unit of competency Identifying and clarifying your own role and procedures for patient recordkeepingAccessing patient recordsHelping to maintain recordsMonitoring and reviewing your own role when maintaining patient recordsInstructions: The list below shows the assessment tasks you need to complete for this unit. Tick and note the date completed as you successfully complete these tasks.Assessment Tasks completed? Task 1: Maintain patient recordsDate: ? Task 2: ScenarioDate: ? Task 3: Workplace observation reportDate: BSBMED303 – Maintain patient recordsWorkplace Supervisor SectionUnit of competencyBSBMED303 – Maintain patient recordsStudent nameSupervisor nameSupervisor contact details (phone and email) Supervisor confirmation? I confirm I have been given details of the assessment tasks completed by the student and am comfortable with the assessment decisions made ? I confirm the training noted by the student is accurateCompletion of tasks in the workplace (tick one)? I confirm the student completes these skills required for this unit in the workplace as instructed by their supervisor, or ? I acknowledge training and assessment has been conducted for the required skills and knowledge, but the student does not perform all skills required for this unit as part of their normal dutiesSupervisor signature and dateTrainee signature and dateBSBMED304 – Assist in controlling stock and suppliesStudent SectionUnit of competency BSBMED304 – Assist in controlling stock and suppliesStudent name Practice / Business NameInstructions: In your own words, make notes to record the training you have participated in (on- and off-the-job) that relate to the following skills required for this unit of competency Determining own role in stock control processAssisting in maintaining stock levelsStoring stockAssisting in stocktakingAssist in disposal of out-of-date stock and recallsInstructions: The list below shows the assessment tasks you need to complete for this unit. Tick and note the date completed as you successfully complete these tasks.Assessment Tasks completed? Task 1: Knowledge QuizDate: ? Task 2: ScenarioDate: ? Task 3: Workplace observation reportDate: BSBMED304 – Assist in controlling stock and suppliesWorkplace Supervisor SectionUnit of competencyBSBMED304 – Assist in controlling stock and suppliesStudent nameSupervisor nameSupervisor contact details (phone and email) Supervisor confirmation? I confirm I have been given details of the assessment tasks completed by the student and am comfortable with the assessment decisions made ? I confirm the training noted by the student is accurateCompletion of tasks in the workplace (tick one)? I confirm the student completes these skills required for this unit in the workplace as instructed by their supervisor, or ? I acknowledge training and assessment has been conducted for the required skills and knowledge, but the student does not perform all skills required for this unit as part of their normal dutiesSupervisor signature and dateTrainee signature and date ................
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