A GUIDE TO THE BUSINESS ANALYSIS BODY OF KNOWLEDGE

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A GU IDE TO THE BUSI NESS ANALYSIS BODY OF KNOWLEDGE?

BABOK?

v3

A GUIDE TO THE BUSINESS ANALYSIS BODY OF KNOWLEDGE?

Complimentary IIBA? Member Copy. Not for Distribution or Resale.

International Institute of Business Analysis, Toronto, Ontario, Canada.

?2005, 2006, 2008, 2009, 2015 International Institute of Business Analysis. All rights reserved.

Version 1.0 and 1.4 published 2005. Version 1.6 Draft published 2006. Version 1.6 Final published 2008. Version 2.0 published 2009. Version 3.0 published 2015.

ISBN-13: 978-1-927584-03-3

Permission is granted to reproduce this document for your own personal, professional, or educational use. If you have purchased a license to use this document from IIBA?, you may transfer ownership to a third party. IIBA? members may not transfer ownership of their complimentary copy.

This document is provided to the business analysis community for educational purposes. IIBA? does not warrant that it is suitable for any other purpose and makes no expressed or implied warranty of any kind and assumes no responsibility for errors or omissions. No liability is assumed for incidental or consequential damages in connection with or arising out of the use of the information contained herein. IIBA?, the IIBA? logo, BABOK? and Business Analysis Body of Knowledge? are registered trademarks owned by International Institute of Business Analysis. CBAP? is a registered certification mark owned by International Institute of Business Analysis. Certified Business Analysis Professional, EEP and the EEP logo are trademarks owned by International Institute of Business Analysis. Archimate? is a registered trademark of The Open Group in the US and other countries.

Business Model Canvas is copyrighted by and released under Creative Commons license. CMMI? is a registered trademark of Carnegie Mellon University. COBIT? is a trademark of the Information Systems Audit and Control Association and the IT Governance Institute. Mind Map? is a registered trademark of the Buzan Organization. Scaled Agile Framework? and SAFeTM are trademarks of Scaled Agile, Inc. TOGAF? is a registered trademark of The Open Group in the US and other countries. Unified Modelling LanguageTM and UML? are trademarks of the Object Management Group.

Zachman Framework for Enterprise Architecture is a trademark of the Zachman Institute for Framework Advancement.

No challenge to the status or ownership of these or any other trademarked terms contained herein is intended by the International Institute of Business Analysis.

Any inquiries regarding this publication, requests for usage rights for the material included herein, or corrections should be sent by email to bok@.

Table of Contents

Complimentary IIBA? Member Copy. Not for Distribution or Resale.

Chapter 1: Introduction

1.1

Purpose of the BABOK? Guide 1

1.2

What is Business Analysis? 2

1.3

Who is a Business Analyst? 2

1.4

Structure of the BABOK? Guide 3

Chapter 2: Business Analysis Key Concepts

2.1

The Business Analysis Core Concept ModelTM 12

2.2

Key Terms 14

2.3

Requirements Classification Schema 16

2.4

Stakeholders 16

2.5

Requirements and Designs 19

Chapter 3: Business Analysis Planning and Monitoring

3.1

Plan Business Analysis Approach 24

3.2

Plan Stakeholder Engagement 31

3.3

Plan Business Analysis Governance 37

3.4

Plan Business Analysis Information Management 42

3.5

Identify Business Analysis Performance Improvements 47

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Table of Contents

Chapter 4: Elicitation and Collaboration

4.1

Prepare for Elicitation 56

4.2

Conduct Elicitation 61

4.3

Confirm Elicitation Results 65

4.4

Communicate Business Analysis Information 67

4.5

Manage Stakeholder Collaboration 71

Chapter 5: Requirements Life Cycle Management

5.1

Trace Requirements 79

5.2

Maintain Requirements 83

5.3

Prioritize Requirements 86

5.4

Assess Requirements Changes 91

5.5

Approve Requirements 95

Chapter 6: Strategy Analysis

6.1

Analyze Current State 103

6.2

Define Future State 110

6.3

Assess Risks 120

6.4

Define Change Strategy 124

Chapter 7: Requirements Analysis and Design Definition

7.1

Specify and Model Requirements 136

7.2

Verify Requirements 141

7.3

Validate Requirements 144

7.4

Define Requirements Architecture 148

7.5

Define Design Options 152

7.6

Analyze Potential Value and Recommend Solution 157

Chapter 8: Solution Evaluation

8.1

Measure Solution Performance 166

8.2

Analyze Performance Measures 170

8.3

Assess Solution Limitations 173

8.4

Assess Enterprise Limitations 177

8.5

Recommend Actions to Increase Solution Value 182

Chapter 9: Underlying Competencies

9.1

Analytical Thinking and Problem Solving 188

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Table of Contents

9.2 9.3 9.4 9.5 9.6

Behavioural Characteristics 194 Business Knowledge 199 Communication Skills 203 Interaction Skills 207 Tools and Technology 211

Chapter 10: Techniques

10.1 10.2 10.3 10.4 10.5 10.6 10.7 10.8 10.9 10.10 10.11 10.12 10.13 10.14 10.15 10.16 10.17 10.18 10.19 10.20 10.21 10.22 10.23 10.24 10.25 10.26 10.27 10.28 10.29 10.30 10.31 10.32

Acceptance and Evaluation Criteria 217 Backlog Management 220 Balanced Scorecard 223 Benchmarking and Market Analysis 226 Brainstorming 227 Business Capability Analysis 230 Business Cases 234 Business Model Canvas 236 Business Rules Analysis 240 Collaborative Games 243 Concept Modelling 245 Data Dictionary 247 Data Flow Diagrams 250 Data Mining 253 Data Modelling 256 Decision Analysis 261 Decision Modelling 265 Document Analysis 269 Estimation 271 Financial Analysis 274 Focus Groups 279 Functional Decomposition 283 Glossary 286 Interface Analysis 287 Interviews 290 Item Tracking 294 Lessons Learned 296 Metrics and Key Performance Indicators (KPIs) 297 Mind Mapping 299 Non-Functional Requirements Analysis 302 Observation 305 Organizational Modelling 308

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10.33 10.34 10.35 10.36 10.37 10.38 10.39 10.40 10.41 10.42 10.43 10.44 10.45 10.46 10.47 10.48 10.49 10.50

Prioritization 311 Process Analysis 314 Process Modelling 318 Prototyping 323 Reviews 326 Risk Analysis and Management 329 Roles and Permissions Matrix 333 Root Cause Analysis 335 Scope Modelling 338 Sequence Diagrams 341 Stakeholder List, Map, or Personas 344 State Modelling 348 Survey or Questionnaire 350 SWOT Analysis 353 Use Cases and Scenarios 356 User Stories 359 Vendor Assessment 361 Workshops 363

Table of Contents

Chapter 11: Perspectives

11.1 The Agile Perspective 368

11.2

The Business Intelligence Perspective 381

11.3 The Information Technology Perspective 394

11.4 The Business Architecture Perspective 408

11.5 The Business Process Management Perspective 424

Appendix A: Glossary 441

Appendix B: Techniques to Task Mapping 457

Appendix C: Contributors 473 Appendix D: Summary of Changes from BABOK? Guide v 2.0 483

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