Job Title:Business I - Hull Churches Housing Association



Job DescriptionJob Title:Business Improvement Associate (Governance, CQI, Training and Development & Health and Wellbeing)Reports to:Head of Business ImprovementResponsible for:noneHours of Work: 37 hours per week, Job Location: Kingston upon HullJob PurposeThis will be a wide-ranging development role, working closely with the Head of Business Improvement in providing effective business services to the Chief Executive, Senior Leadership Team and Board, specifically for functions related to Governance, Continuous Quality Improvement, Training and Development and Health and Wellbeing. You will build a detailed understanding of all of the Association’s core values, strategic objectives and activities to identify projects and activities with a strong focus on continuous quality improvement.Duties & Responsibilities Governancegain an understanding of all governance matters by ensuring that professional, high quality, and timely administrative and logistical support is provided. This includes attendance at and taking minutes of Board meetings, Internal Control panel meetings and staff consultancy meetingsin conjunction with the Chief Executive and Senior leadership Team, support the preparation, management, and coordination of meeting packs and both physical and virtual meeting spacesensure the effective management of actions and matters arising from governance meetings, and maintain any associated action logsperform various general administrative duties such as file creation and maintenance of ongoing administrative processes and manage the extraction and handling of data from a variety of systems to support regulatory and governance performance reportingcontribute to the development of a robust and effective internal compliance control planContinuous Quality Improvementchallenge the status quo, keep abreast of the external market and use this to drive continuous improvements develop and analyse qualitative and quantitative data to determine present standards and establish quality expectancy of servicessupport the Head of Business Improvement to formulate and maintain policy and procedure manuals and quality control and compliance objectives reflecting organisational policies and goals, as well as regulations/ best practice standards at a local, and national level Coordinate with the Head of Business Improvement, to facilitate needed changes developed through the CQI processAssist with developing and editing internal and external correspondence through a variety of mediareview marketing materials, presentations and website to ensure compliance with regulatory requirementssupport staff in researching, designing and submitting detailed applications for capital and revenue funds to support our servicesTraining and Developmentprovide a reliable point of contact and logistical support to staff and managers in the planning and delivery of all learning and development matterssupport the Head of Business Improvement with the identification of mandatory and compulsory training needs as identified and recommended through CQI processes in order to meet organisational, departmental and individual development needsAssist managers with the coordination of knowledge sharing, mentorship and peer support in line with the Association’s Training and Development Framework Assist in the preparation of any learning and development materials or programmes, including e-learning materialProduce and maintain accurate records of learning and development activity in compliance with proceduresActively participate in and arrange the induction, training and development of new staff, ensuring the values of the Association are adopted in their work on a day to day basisProvide administrative and logistical support to the wider Training and Development function within the Senior Management Team where requiredCollaborate with the Accounts and Systems manager on implementing and maintaining an HR system (currently Bright HR) to aid managers in executing HR functions, in particular in relation to governance, continuous quality improvement, training and development and health and wellbeingHealth and WellbeingFacilitates a culture of physical, intellectual and emotional wellness for employees and their familiesAppreciates diversity and plan for inclusive programs and participation in Health and Wellbeing activitiesMaintain metrics regarding programs, participant feedback, outcomes and participation and strives for quality, breadth and growth in wellness programming Ensures the confidentiality of participant information in compliance with Best practice standards and other relevant regulations Provide logistical support to the Head of Business Improvement in executing Health Risk Appraisals, Staff Satisfaction Surveys and Staff Wellbeing QuestionnairesEnsure all Health and Wellbeing policies and procedures are complied with across services at all times, including ‘Health & Safety’, ‘Diversity and Inclusion’ and ‘Confidentiality’Contribute to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.Contributes to the overall success of the Employee Wellness Program by performing all other duties as assigned.Contribute to an annual programme of wellbeing related activities and campaigns, e.g. general health campaigns, work/social balance, civic responsibility and manage the Health and Wellbeing events CalendarAttribute to the Association maintaining its ‘Disability Confident’ and ‘Mindful Employer’ statusDecision MakingOperate within parameters defined by the Association’s ethos, standards, policies and procedures, agreed structure and budgets.Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development training, and attending training and/or courses required by the Head of Business ImprovementMaintain high standards and actively intervene when new issues and needs are identifiedUse judgement and discretion in dealing with non routine matters for which there may not be a readily available precedent or to ensure services to residents are sustainedCo-ordinate action in response to unforeseen, emergency/crisis situations.GeneralThis above is not meant to be taken as an exhaustive list. The job holder may from time to time be required to undertake such other duties as management reasonably requireWithin reason, a flexible approach to working additional hours is required, including willingness to work evenings and at such locations as may be necessaryI have received a copy of the above Job Description and understand the termsSigned …………………………………………………………. Date…………………………….Person SpecificationJob Title: Business Improvement AssociateEssential/DesirableSkills & AbilitiesExcellent communication and numeracy skillsGood planning and time management skillsThe ability to inspire and motivate stakeholdersExcellent organisational skillsAbility to prioritise workAbility to recognise and develop additional business opportunities A positive attitude to changeWork practice which promotes equality and diversityEssential EssentialEssential EssentialEssential Essential Essential EssentialExperience & KnowledgeA knowledge and understanding of the current national and local economic and political climate in which the service operates.Experience of process mappingExperience within a project team roleExperience within a reporting environmentExperience of bid writing and fundraising DesirableDesirableDesirableDesirableDesirableEducation & TrainingRelevant professional qualification to degree level 2.2 Proven ability to grasp new concepts quicklyProven commitment to continuous professional development EssentialEssentialEssentialAttitudesCommitment to the goals of the organisation as a wholeFlexible and able to change focus when requiredVersatile and willing to adapt your learning styleAbility to work on own initiativeResourceful, but recognisng the value of asking for helpEssentialEssentialEssential Essential EssentialOtherAccess to independent transportThis role is subject to an Enhanced DBS Disclosure Essential Essential ................
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