Business Architecture: Using Business Capability Maps

Business Architecture: Using Business Capability Maps

University of Washington Tony Chang: Integration Architect,

UWIT

Business Architecture Goals

Focus

Business transformation

Business effectiveness Business efficiency Business-IT alignment

IT effectiveness

IT efficiency

EA effectiveness

Goal

Create new business capabilities and/or leverage existing capabilities in new ways

Improve business' capability to serve its customers

Improve processes and reduce functional overlap

Improve goal, strategy, investment, and resource alignment between IT and business units

Improve IT's core capabilities to serve the business' needs

Improve IT's cost performance through process improvement and technology standards

Improve EA performance though better understanding of business and IT goals and strategies

Source: Forrester

Business Architecture Framework

Capability Maps

Processes

People & Roles

Business Architecture Capability Maps

Artifact

Value Proposition

Audience

Enterprise

? Facilitate enterprise and cross-functional strategic discussions ? Executive Leadership

Capability Map

and decision making

Domain Capability Map

? Facilitate strategic discussions and decision making

? Inform scope decisions, implementation planning, and business process redesign

? Executive Leadership

Domain

? Identify opportunities to rationalize applications, data, etc.

Capability detail ? Inform business process & capability redesign matrix

? Operational Leadership ? Analysts ? Architects

Capability interaction matrix

? Identify areas of integration ? Identify opportunities for `shared' enterprise solutions

? Operational Leadership ? Analysts ? Architects

Community-Facing Capabilities

Enterprise Capability Map

Knowledge Creation

Strategic Capabilities

Knowledge Transfer

Innovation

Global Citizenship

Discovery

Prospect Management

Learning

Relationship Management

Service Capabilities

Healthcare

Revenues & Funds Management

Community Enrichment

Marketing & External Affairs

Finance

HR

Asset Management

IT

Supporting Capabilities

Contract Management

Strategic Capabilities ? what outcomes we want our services to result in Service Capabilities ? what we deliver Preliminary draft for discussion purposes only

Community-Facing Capabilities ? what we do to connect people to our services Supporting Capabilities ? what we do to support delivery of our services

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