Incident Management Process - Oklahoma
Incident support for existing services is provided 24 hours per day, 7 days per week, and 365 days per year. ... Low 3 business days Manager 2 - Medium 4 hours Manager If on-call contact cannot be reached during non-business hours Manager If neither on-call contact or their manager cannot be reached during non-business hours Senior Mgt 48 hours ... ................
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