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Download free eBooks at bookboon.com Business Communication Achieing Results 5 Contents 2.6 Listening is an action 22 2.7 Recognizing non-verbal cues 24 2.8 Examples in business 24 2.8.1 The division president’s assistant and the operations analyst 24 2.8.2 The reluctant Chief Financial Officer (CFO) and the accounts payable (AP) manager26 ................
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