Success Story E-mail - Customer Success - ServiceNow
-420842381441PurposeUse this template to generate an email version of your success story. When to use this templateUse this email whenever you want to communicate the business value of your implementation in order to increase adoption and keep employees from falling back into old patterns. Who should use this template The communications lead for the project should complete this template in consultation with the platform owner and owner of the affected services.Additional resourcesSuccess Quick Answer – How do I celebrate success?How to use this templateInterview the service owner of the affected service to gather the information you need to complete the poster template.Use the template banner and style or modify to match your organization’s preferred style.Update the template with:Information you gathered from the service ownerA quote from the service ownerBusiness issues solved through implementationValue metricsTo turn this template in an email, delete this overview page, click File > Share > Send HTML.0PurposeUse this template to generate an email version of your success story. When to use this templateUse this email whenever you want to communicate the business value of your implementation in order to increase adoption and keep employees from falling back into old patterns. Who should use this template The communications lead for the project should complete this template in consultation with the platform owner and owner of the affected services.Additional resourcesSuccess Quick Answer – How do I celebrate success?How to use this templateInterview the service owner of the affected service to gather the information you need to complete the poster template.Use the template banner and style or modify to match your organization’s preferred style.Update the template with:Information you gathered from the service ownerA quote from the service ownerBusiness issues solved through implementationValue metricsTo turn this template in an email, delete this overview page, click File > Share > Send HTML.-574040-285115Success Template: Success story emailSuccess Template: Success story email“Insert quote from stakeholder regarding the value they’ve achieved!” – Mark Bryant, Global VP HR ServicesHR Service Delivery9 point increase in NPS75% decrease in time to resolve cases40% reduction in HR caseloadBusiness challenges(Write a paragraph giving the details of the business issue or driver that drove them to look to your team for help. Look for pain points that were related to the old way of doing things and were directly improved by moving to ServiceNow. This should relate to the “Value realized” section.)Value realized (Write a paragraph describing the value that was achieved. Use numbers and facts as much as possible. The quote that you referenced above should also be included in the body of this paragraph.)Your service could be next!Interested in providing better service to your customers? Follow these simple directions:Inquire: (add relevant email address)Commit: Your SMEs get with our SMEs Transform: Be our next success story! ................
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