Professional Specialist Manager



Last updated:November 2019JOB DESCRIPTIONPost title:Team Lead Business Information and InsightsSchool/Department:Business Performance Management and CI - iSolutionsFaculty:Professional ServicesCareer Pathway:Management, Specialist and Administrative (MSA)Level:5Posts responsible to:Team Manager Business Performance & Continuous Improvement (CI)Posts responsible for:Business Intelligence Analysts (MSA 4 x3)Post base:Office-basedJob purposeTo lead, manage and coordinate the provision of Business Information and Insights services in line with agreed SLAs/OLAs/KPIs, supporting iSolutions and the wider University to identify business issues and opportunities and enabling evidence-based decision making through the effective and timely collection, analysis and interpretation of accurate data. To support in the development of effective solutions through ongoing analysis/insights, working with various project teams to clearly understand the impact and outcome solutions as they are implemented.To work closely with the Team Lead Business Performance & Continuous Improvement to support in the continuous improvement (CI) of our services through the delivery of our CI and Customer Experience (CX) strategies and through developing the iSolutions CI culture.Key accountabilities/primary responsibilities% TimeManage the Business Information and Insights team ensuring the successful delivery of specialist services within iSolutions and the wider University.Prioritise, plan and organise individual and team activity with an appreciation of longer-term issues, ensuring team plans complement and feed into broader operational plans, objectives and strategy.To advise on the resource requirements needed to deliver the agreed operational plans.20%Use substantial specialist knowledge and experience to provide lead advice on the analysis and interpretation of information and complex data sets, identifying issues, trends and problems which may have a broad (e.g. University-wide) impact. Support in the design of solutions to maximise service quality, efficiency and continuity and contribute to policy and service development.20%Ensure a strong understanding of all available data and information sources. Apply specialist analytical skills to obtain, prepare and shape information/data into visually effective reports and meaningful dialogue, translating this information for a range of customers with different levels of seniority and technical knowledge and enabling effective decision making. Work directly with colleagues and customers to ensure a clear understanding of analysis and insights and how they may best use this to support effective change.Apply analytical rigour when developing Business Information & Insights content and communicating insights, trends and conclusions to the business, delivering actionable insights to relevant decision-makers.Work with CI leads and project teams to baseline process/service performance and monitor impact of change delivered through Continuous Improvement activity/projects.15%Responsible for the leadership, performance management and development of team members, including conducting an annual appraisal to ensure that individual contributions are maximised, and succession plans are in place. Also responsible for all other line management duties including recruitment, induction and motivation of staff.10%Support data integrity and drive consistency in approach through the development of clear data and reporting processes through the use, and exploitation, of defined tools and systems and the development and standardisation of data and reporting formats and outputs. Work with Quality Assurance Lead to monitor and audit data quality.Use specialist knowledge to support the development and implementation of databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality.10%Build effective relationships across iSolutions and other areas of the University to determine and deliver against customer requirements in relation to BI and Insights. Monitor and evaluate the use of services delivered by Reporting Tools team and their efficiency and effectiveness in meeting the needs of customers.Ensure a customer centric approach to service delivery and work closely with Service Support Team Leads to deliver a high quality and consistent customer experience.Promote the use of services, resources and relevant tools provided by the BI & Insights team. Provide advice to customers in relation to the data available within the reporting tools and how best to use and present it in an effective and meaningful way.10%Work with the Contract & Supplier Management Team to represent the interests of the business owner and customer in the procurement, development and ongoing management of Business Information and Insights software and systems utilised by the team/department.5%Maintain external links with professional and/or specialist bodies or group and identify best practise against industry standards and trends. 5%Any other duties as allocated by the line manager following consultation with the post holder.5%Internal and external relationshipsDepartmental and University senior managementOther members of the department/University staffExternal customersRelevant suppliers and external contactsSpecial RequirementsOccasional out of hours working may be required to perform certain tasks on systems whilst minimising disruption to others.Maintain the relevant level of professional expertise and qualifications to discharge the duties of the Reporting Tools Team Leader and to agree with the Corporate Applications System’s Manager on a relevant development programme.PERSON SPECIFICATIONCriteriaEssentialDesirableHow to be assessedQualifications, knowledge and experienceSkill level equivalent to achievement of a professional qualification or postgraduate degree (Business Information Systems, Information Management, Computer Science, Mathematics, Statistics).Proven experience of managing outcomes in Business Intelligence/Information and Analytics.Proven project and/or people management skills.Able to appreciate University and departmental priorities and to apply these in managing work outcomes.Excellent numerical and analytical skillsStrong knowledge of and experience with reporting packages and databases.Knowledge of data modelling, data cleansing, and data enrichment techniques.Knowledge of statistics and experience using statistical packages for analysing datasets.Technical expertise regarding data models, database design development, data mining and segmentation techniques.PRINCE2 or similar project management qualification.ITIL (Foundation & Practitioner).Lean Six Sigma Black Belt.Experience using Minitab to support CI activityTOAD.Student Systems.Experience of working in Higher Education.Application & InterviewPlanning and organisingAble to plan, prioritise and manage team resource to effectively deliver team and department objectives.Able to plan and manage major new projects or significant new activities, ensuring plans complement broader organisational strategy.Accuracy and attention to detail.Application & InterviewProblem solving and initiativeAble to identify broad trends to assess deep-rooted and complex issues.Able to apply originality in modifying existing approaches to solve problems.Creative approach to problem solving.Able to challenge existing work practices.Application & InterviewManagement and teamworkAble to manage team dynamics, ensuring any potential for conflict is managed effectively.Experience in leading and managing a team of specialists.Able to formulate development plans for own staff to meet current and future skill needs.Able to provide expert guidance and advice to colleagues to resolve complex problems.Application & InterviewCommunicating and influencingAble to persuade and influence in order to foster and maintain relationships at all levels.Able to resolve tensions and difficulties as they arise.Able to flex approach to customers, taking account of varying technical skills and experience.Application & InterviewOther skills and behavioursFlexible and open to change yet with the ability to prioritise and focus on deliveryAble to embrace change and lead from the front.Customer mitment to Continuous improvement and service excellenceApplication & InterviewSpecial requirementsSome out of hours working may be required.JOB HAZARD ANALYSISIs this an office-based post?? YesIf this post is an office-based job with routine office hazards (eg: use of VDU), no further information needs to be supplied. Do not complete the section below.? NoIf this post is not office-based or has some hazards other than routine office (eg: more than use of VDU) please complete the analysis below.Hiring managers are asked to complete this section as accurately as possible to ensure the safety of the post-holder.## - HR will send a full PEHQ to all applicants for this position. Please note, if full health clearance is required for a role, this will apply to all individuals, including existing members of staff.ENVIRONMENTAL EXPOSURESOccasionally (<30% of time)Frequently(30-60% of time)Constantly(> 60% of time)Outside work Extremes of temperature (eg: fridge/ furnace)## Potential for exposure to body fluids## Noise (greater than 80 dba - 8 hrs twa)## Exposure to hazardous substances (eg: solvents, liquids, dust, fumes, biohazards). Specify below:Frequent hand washingIonising radiation EQUIPMENT/TOOLS/MACHINES USED## Food handling ## Driving university vehicles(eg: car/van/LGV/PCV) ## Use of latex gloves (prohibited unless specific clinical necessity)## Vibrating tools (eg: strimmers, hammer drill, lawnmowers) PHYSICAL ABILITIESLoad manual handlingRepetitive crouching/kneeling/stoopingRepetitive pulling/pushingRepetitive liftingStanding for prolonged periodsRepetitive climbing (ie: steps, stools, ladders, stairs)Fine motor grips (eg: pipetting)Gross motor gripsRepetitive reaching below shoulder heightRepetitive reaching at shoulder heightRepetitive reaching above shoulder heightPSYCHOSOCIAL ISSUESFace to face contact with publicxLone working## Shift work/night work/on call duties ................
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