JOB DESCRIPTION FOR JOB TITLE:



BUSINESS INTELLIGENCE SUPERVISORJob Code: 332001FLSA Status: ExemptMgt. Approval: J.AuronDate: 2.2015Department: HR Approval: CJUDate: 2.2015JOB SUMMARYThe Business Intelligence Supervisor is responsible for supervising a professional work team of business intelligence analysts. The Supervisor works within the Data Analysis & Business Intelligence (DABI) team, which is responsible for the design and implementation of reports, data sets, supporting data structures, and data visualizations; and provision of insight, consulting, presentations and other data-sourced advice to business, clinical and operational leaders. The team supports patients, medical faculty, clinical staff, administrative staff, clinical departments, and IS application teams across multiple business organizations that require data analysis primarily, but not exclusively, from Epic’s Clarity data repository. The incumbent ensures the effective operation of the team and is accountable for the successful completion of all assigned projects and tasks. The incumbent plans, organizes, assigns, schedules and controls work flow for the team. The Business Intelligence Supervisor functions as a team leader in the Information Services Department, ensuring effective operation of the team as a customer-focused, service-oriented unit providing the highest quality services to UW Health. The incumbent assists in development and adherence of policies and procedures to ensure the efficient operation of the department and actively participates in departmental planning. The Business Intelligence Supervisor coordinates projects by assigning sections to team staff or assigning entire projects to Senior Business Intelligence Analysts. The incumbent is responsible for ensuring that all subordinate staff members receive the necessary training to function at their assigned level. The incumbent works with users and within appropriate governance structures to determine system requirements, process re-engineering issues, solution design, and implementation strategies. Work at this level involves justifying concepts to end users in a manner that is easily understood. The incumbent must possess organizational skills that lead to the effective management of projects, applications and employees. These skills include: analysis, problem definition and solution, conflict resolution, team/project management, planning and consulting. Excellent communication skills are crucial to successful performance in this position. This position requires the ability to independently evaluate and analyze subject matter and develop specifications to create or enhance functions to best support business and clinical needs. Problems encountered are of a high degree of complexity and difficulty, and require exceptional analytical skills, innovation and creativity to formulate and implement the mechanisms to identify and solve problems. Project plans are often developed using only broad guidelines and require a high degree of independence and decision-making. A wide variety of internal and external relationships are involved to perform the duties in this position. Internal contacts include representatives from the Hospital and Clinics, Medical Foundation, Medical School and Unity Health Insurance. External contact is primarily with software and hardware vendors, consultants, and industry peers. Developing and maintaining good communication and collaboration with these contacts is essential to accomplishing the objectives of this position and the goals of the UW Health enterprise.MAJOR RESPONSIBILITIESStaff SupervisionUnder the direction of the Business Intelligence Director, coordinate projects and employees assigned to his/her functional team.Under the direction of the Business Intelligence Director, interview and help select candidates who have appropriate technical skills and professional characteristics to match team and IS department needs.Conduct regular staff meetings with supervised plete annual performance reviews for assigned employees. Provide ongoing communication with staff regarding specific performance expectations.Demonstrate and apply knowledge of work rules, policies, and procedures as applicable.Promote and terminate employees based on departmental and UW Health enterprise human resource policies and procedures. Provide guidance for supervised employees in the full range of responsibilities and activities.Facilitate engagement and commitment to the enterprise and staff retention, including developing and implementing employee engagement action plans.Provide guidance for supervised employees in the areas of project management, team building and consulting. Assist in development, modification, review and maintenance of departmental policies.Enterprise Project ManagementUnder the direction of the Business Intelligence Director, plan, lead, coordinate, and collaborate with IS staff/management along with operational partners to lead projects through the appropriate phases of implementation and support throughout the UW Health enterprise.Lead and provide support to team staff in the initiation, coordination and implementation of projects for the UW Health enterprise.Ensure processes and documentation is completed at the level appropriate for the project. Examples of documentation include: current procedures review, functional requirements, project plans, meeting minutes, issues documentation, regular status updates to project stakeholders, and other documents as recommended by the PMO.Provide guidance and mentorship to team staff to support them in successful project management.Collaborate and coordinate with the PMO on project governance structure, tools used to manage projects, high level UW Health project status reporting, and PMO assistance with applicable projects.Under the direction of the Business Intelligence Director, collaborate with the PMO on the yearly IS project plan directing the team to assist in initial scoping documents and resource estimates to provide a summary of the available versus requested staffing hours.Administrative and Technical LeadershipUnder the direction of the Business Intelligence Director, help determine priorities and time lines for team projects and adjust as necessary to ensure projects are completed in a timely manner.Delegate activities/work projects to staff and supervise their accomplishment.Conduct regular status meetings with staff.Ensure processes and documentation of systems analysis and project management is conducted at the level appropriate for the project.Assist the Business Intelligence Director with team budget development and planning.Assist the Business Intelligence Director with yearly planning.Produce regular status reports regarding assigned workSupport and encourage an environment of innovation and learning so that staff remain current with relevant technology and industry best practices that may enhance the services provided to our customers.Customer RelationshipsUnderstand business needs and processes for data analysis and business intelligence. Work with the appropriate leaders and teams to ensure the team’s work supports current and planned business needs.Monitor customer satisfaction with project execution and operational support. Identify opportunities and implement changes to drive service improvement.Personal/Professional DevelopmentAttend and participate in national and regional conferences and seminars (e.g., HIMSS, national vendor conferences, Epic UGM/Advisory Councils).Take advantage of departmental training opportunities outside the specific responsibilities of this position.Keep informed of management/leadership techniques.Keep abreast of the state-of-the-art by networking through professional literature and courses of study.ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS.JOB REQUIREMENTSEducationMinimumBachelor's Degree. Four (4) years of relevant experience may be considered in lieu of a Bachelor’s degree. This experience is in addition to the minimum work experience required below. PreferredBachelor’s or Master’s degree in Healthcare, Information Technology, Business, or related field strongly preferred.Progress towards completion of a Bachelor’s degree will be highly considered in the selection process. Work ExperienceMinimum 7 years relevant experience Preferred10 years relevant experience in a Healthcare setting.Experience supervising staff strongly preferred.Experience supporting revenue cycle systems in a 24x7 hospital setting is preferred. Licenses & CertificationsMinimum Epic data model certification required within 6 months of hirePreferredMultiple Clarity data model certifications.Relevant data query or database certifications.CPHIMS, PMP, ITIL, Various Epic Certifications.Required Skills, Knowledge, and AbilitiesAbility to interact with and work around peopleAbility to make judgments in demanding situationsAbility to react to frequent changes in duties and volume of work Effective communication skillsAbility to listen empathetically Ability to logically organize detailsComfortable accepting responsibility for medium to large scale projects involving multiple resources and spanning many months from start to finish Ability to manage multiple concurrent activitiesAbility to clearly communicate technical and/or complex concepts or topics to a lay personAbility to work independently and self-motivate in pursuit of broad objectivesAGE SPECIFIC COMPETENCY (Clinical jobs only)Identify age-specific competencies for direct and indirect patient care providers who regularly assess, manage and treat patients.Instructions: Indicate the age groups of patients served either by direct or indirect patient care by checking the appropriate boxes below. Next, Infants (Birth – 11 months)Adolescent (13 – 19 years)Toddlers (1 – 3 years)Young Adult (20 – 40 years)Preschool (4 – 5 years)Middle Adult (41 – 65 years)School Age (6 – 12 years)Older Adult (Over 65 years)JOB FUNCTIONSReview the employee’s job description and identify each essential function that is performed differently based on the age group of the patient.PHYSICAL REQUIREMENTSIndicate the appropriate physical requirements of this job in the course of a shift. Note: reasonable accommodations may be made available for individuals with disabilities to perform the essential functions of this position.Physical Demand LevelOccasionalUp to 33% of the timeFrequent34%-66% of the timeConstant67%-100% of the timeXSedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.Up to 10#NegligibleNegligibleLight: Ability to lift up to 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds.? Even though the weight lifted may only be a negligible amount, a job is in this category when it requires walking or standing to a significant degree.Up to 20#Up to 10# or requires significant walking or standing, or requires pushing/pulling of arm/leg controlsNegligible or constant push/pull of items of negligible weightMedium: Ability to lift up to 50 pounds maximum with frequent lifting/and or carrying objects weighing up to 25 pounds.20-50#10-25#Negligible-10#Heavy: Ability to lift up to 100 pounds maximum with frequent lifting and/or carrying objects weighing up to 50 pounds.50-100#25-50#10-20#Very Heavy: Ability to lift over 100 pounds with frequent lifting and/or carrying objects weighing over 50 pounds.Over 100#Over 50#Over 20#Other - list any other physical requirements or bona fide occupational qualifications not indicated above:Note:The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position. ................
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