Grab ‘n Go: Session 7 - Deloitte

[Pages:39]Grab `n Go: Session 7

Find Holger: Digital transformation med kunden i centrum

19. maj 2016

Linking the presentation to the first Grab `n Go session

Digital business models and services

Intelligent process automation

Digital innovation

Digital customer experience

Data-driven insight

? 2015 Deloitte

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Agenda

? 2015 Deloitte

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Agenda

? 2015 Deloitte

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? 2015 Deloitte

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Observation #1: Create value Over time, most companies get better and better

at things that people want less and less.

Observation #2: Remove friction If you do not make life easier for your

customers, someone else will

Observation #3: Jobs-to-be-done Don't sell products and services to customers,

but rather try to help people address their "jobs-to-be-done"

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