Adding Callers to a Conversation (Ad ...



3129297centerAdding Callers to a Conversation (Ad-hoc conference call)To initiate a conference call or to bring additional callers into an existing conversation:In the conversation window, click the Invite More People button. Type the phone number or search and select the invitee in the Invite More People window and click OK. ORClick and drag a contact from your contact list into the open conversation window. Release the mouse once inside the window.ORCtrl-click from the Contact list, then right-click and choose Start a Conference Call then click Skype for Business Call.OR Call a Skype groupRight-click a group name from the Contact List and select Start a Conference Call then click Skype for Business CallOR Press Meet Now button on the phonePress the Add soft key to invite a new party. Type the new caller’s phone number and press OK or the Call key. (Repeat this step until all callers are added.)00Adding Callers to a Conversation (Ad-hoc conference call)To initiate a conference call or to bring additional callers into an existing conversation:In the conversation window, click the Invite More People button. Type the phone number or search and select the invitee in the Invite More People window and click OK. ORClick and drag a contact from your contact list into the open conversation window. Release the mouse once inside the window.ORCtrl-click from the Contact list, then right-click and choose Start a Conference Call then click Skype for Business Call.OR Call a Skype groupRight-click a group name from the Contact List and select Start a Conference Call then click Skype for Business CallOR Press Meet Now button on the phonePress the Add soft key to invite a new party. Type the new caller’s phone number and press OK or the Call key. (Repeat this step until all callers are added.)-577215288290Transferring a Call (Direct transfer) TC "Transferring a Call”\l 5 Click Call Control icon and select Transfer tab.Type the number, select from recent list or select from Skype for Business contacts.Click Transfer. On the Yealink:Press or More->B Trans during a call.Enter a number or choose a contact from the recent calls or a directory.Press or the Transfer soft key to complete the transfer.Then the call is connected to the number to which you are transferring.Transferring a Call (Announced transfer)To speak with the recipient of an incoming transferred call:First, put the incoming call on hold.From the main Skype for business window, search for and call the recipient (in a separate conversation).When permission is given to transfer the call, return to the conversation window of the call recipient (while leaving the original caller’s window open), and click the call control icon.Click the Transfer tab and then select the waiting caller’s name.Click Transfer. Consultative Transfer on the Yealink:Press More->Transfer during a call.Enter a number or choose a contact from the recent calls or a directory.Press OK or Call soft key to dial outAfter the party answers the call, press or Transfer soft key to complete the transferFigure 511: Transfer button on Yealink00Transferring a Call (Direct transfer) TC "Transferring a Call”\l 5 Click Call Control icon and select Transfer tab.Type the number, select from recent list or select from Skype for Business contacts.Click Transfer. On the Yealink:Press or More->B Trans during a call.Enter a number or choose a contact from the recent calls or a directory.Press or the Transfer soft key to complete the transfer.Then the call is connected to the number to which you are transferring.Transferring a Call (Announced transfer)To speak with the recipient of an incoming transferred call:First, put the incoming call on hold.From the main Skype for business window, search for and call the recipient (in a separate conversation).When permission is given to transfer the call, return to the conversation window of the call recipient (while leaving the original caller’s window open), and click the call control icon.Click the Transfer tab and then select the waiting caller’s name.Click Transfer. Consultative Transfer on the Yealink:Press More->Transfer during a call.Enter a number or choose a contact from the recent calls or a directory.Press OK or Call soft key to dial outAfter the party answers the call, press or Transfer soft key to complete the transferFigure 511: Transfer button on Yealink3121660-626110PagingPages are head through each Yealink phone speaker throughout the suite.Select the Paging button.A notification will appear with a number you can use to retrieve the call. Select the number 1 on the phone numeric pad to select Page all MDVC.State your page message.When finished, select EndCall TC "Parking a Call”\l 500PagingPages are head through each Yealink phone speaker throughout the suite.Select the Paging button.A notification will appear with a number you can use to retrieve the call. Select the number 1 on the phone numeric pad to select Page all MDVC.State your page message.When finished, select EndCall TC "Parking a Call”\l 5-585470271780Parking a Call TC "Parking a Call”\l 5You can also put a call on hold so that another team or user can pick it up. This is best used instead of transferring a call when you’re not sure who should handle the call.Click Call Controls and select Transfer. Click Park the call.A notification will appear with a number you can use to retrieve the call. Once you have confirmed with the team or person that they will take the call, give them the number on the notification so that they can retrieve the call.Trap: you cannot park a call with more than two participants, and you can only park the audio portion of the call – any active instant messaging, video or shared documents will be stopped when selecting this option. Figure 512: Call ControlsFigure 513: Park the call (at bottom of Transfer window)Figure 514: Number to dial to retrieve parked call.00Parking a Call TC "Parking a Call”\l 5You can also put a call on hold so that another team or user can pick it up. This is best used instead of transferring a call when you’re not sure who should handle the call.Click Call Controls and select Transfer. Click Park the call.A notification will appear with a number you can use to retrieve the call. Once you have confirmed with the team or person that they will take the call, give them the number on the notification so that they can retrieve the call.Trap: you cannot park a call with more than two participants, and you can only park the audio portion of the call – any active instant messaging, video or shared documents will be stopped when selecting this option. Figure 512: Call ControlsFigure 513: Park the call (at bottom of Transfer window)Figure 514: Number to dial to retrieve parked call.5349109432273Figure 510: Call Controls – Transferring or Parking a Call0Figure 510: Call Controls – Transferring or Parking a Call ................
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