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right0000983615Empowering Deskless Workers with Office 365 Kiosk00Empowering Deskless Workers with Office 365 Kiosk749685914605Enabling Productivity for EveryoneMarch 2014left1532841? 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.00? 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.left4858923? 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.00? 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.Empowering Deskless Workers with Office 365 Kiosk Companies with highly engaged employees enjoy 26% greater productivity, experience lower turnover risk, and are twice as likely to attract top talent. These companies have also earned 13% greater total returns to shareholders over the last five years. Despite these massive benefits, many organizations have deskless workers (i.e., employees who spend less than 10% of their work day on a PC) who feel disconnected because they lack enterprise email, cannot easily access a company portal, or have no way to socially connect with colleagues to solve business challenges. To overcome these challenges and help ensure all of their employees feel engaged at work, organizations around the world have chosen a Microsoft Office 365 kiosk plan for deskless workers. right9525“[Office 365] is a game changer for us: the end result is a happier, more productive workforce.”Harnish Aikman, General Manager of HR Services, Coles00“[Office 365] is a game changer for us: the end result is a happier, more productive workforce.”Harnish Aikman, General Manager of HR Services, ColesDeskless Worker Pain PointsAll workers can benefit from productivity tools, including those without a desk or office. Examples of deskless workers include retail store associates, field technicians, manufacturing plant floor workers, bank tellers, contractors, and government clerks.With limited access to computers, these workers are usually forced to communicate within the organization via paper-based processes: Scheduling is done via manual and time-consuming methods. Any Human Resources request or Finance inquiry is typically done through person-to-person interactions. Because they are often left out of company-wide communications, these employees frequently feel disconnected from the organization.3122930174625Advantages of Office 365 Kiosk vs. AlternativesSingle platform reduces support and help desk costsProvides a familiar user experience, avoiding training costsSupports key compliance and privacy requirementsDoes not require third-party products for archiving, directory sync, etc.00Advantages of Office 365 Kiosk vs. AlternativesSingle platform reduces support and help desk costsProvides a familiar user experience, avoiding training costsSupports key compliance and privacy requirementsDoes not require third-party products for archiving, directory sync, etc.Why Office 365?Office 365 plans address these challenges through portal, email, and social networking capabilities that enable deskless workers to share ideas, access corporate information, and ultimately provide better customer service. Organizations with Office 365 kiosk plans and Yammer:Equip all employees with low-cost email for improved company communications. Deskless workers are provided with a company-sponsored 2GB mailbox, enabling them to receive company alerts and announcements directly from upper management and HR, ensuring receipt. It also reduces the risk of employees using personal email accounts for confidential information. Provide anytime, anywhere access to company information for timely knowledge-sharing and faster customer response. Employees can access and search company and product information in an online portal that is relevant to their role and location. For example, a field technician can access product manuals from a tablet PC, helping the technician resolve customer issues faster. -635001033780In 2013, Australian food retailer Coles was only providing communication and collaboration services to managers or service center workers that made up just 20% of the workforce. The company realized that not only did it have inefficient processes, such as paper-based forms, but that it was also missing out on the opportunity for its other 80% of employees to share expertise and drive innovation.Coles adopted Office 365 for its entire workforce and used it to deliver mycoles, an employee portal based on SharePoint Online. “mycoles is a combination of social sharing and learning, training, and online administration: all the tools for our team members to get their jobs done to the best of their ability,” says Conrad Harvey, CIO, Coles. “It’s a productivity and engagement portal that supports our belief that working at Coles is genuinely better than working anywhere else.”Coles expects more engaged employees to help improve customer satisfaction and increase sales. Workers can spend more time in front of customers and resolve questions faster by sharing ideas with colleagues at other stores about aisle displays, methods for cleaning a meat cooler, and store layout. “More than 80,000 team members didn’t have a digital presence before, and now they do…There’s a real opportunity for Coles to take sales to entirely new levels,” says Harvey.Coles supermarket drives customer, employee satisfaction00In 2013, Australian food retailer Coles was only providing communication and collaboration services to managers or service center workers that made up just 20% of the workforce. The company realized that not only did it have inefficient processes, such as paper-based forms, but that it was also missing out on the opportunity for its other 80% of employees to share expertise and drive innovation.Coles adopted Office 365 for its entire workforce and used it to deliver mycoles, an employee portal based on SharePoint Online. “mycoles is a combination of social sharing and learning, training, and online administration: all the tools for our team members to get their jobs done to the best of their ability,” says Conrad Harvey, CIO, Coles. “It’s a productivity and engagement portal that supports our belief that working at Coles is genuinely better than working anywhere else.”Coles expects more engaged employees to help improve customer satisfaction and increase sales. Workers can spend more time in front of customers and resolve questions faster by sharing ideas with colleagues at other stores about aisle displays, methods for cleaning a meat cooler, and store layout. “More than 80,000 team members didn’t have a digital presence before, and now they do…There’s a real opportunity for Coles to take sales to entirely new levels,” says Harvey.Coles supermarket drives customer, employee satisfactionIntroduce enterprise social tools for cross-company collaboration and bottom-up feedback. Employees can use Yammer groups to learn from each other, share service tips, and provide feedback to other departments. Organizations build a sense of community, potentially leading to higher employee satisfaction and lower employee turnover.Facilitate new hire onboarding, self-training, and safety compliance to accelerate new services. Employees can easily find self-service training documents and videos that they can review at a convenient time rather than taking them away from their daily job responsibilities to attend an in-person training session. New hire training, product launch training, safety procedures, and guidance around sales promotions can be easily delivered.Manage operational tasks and forms online to increase operational efficiency. Employees can edit forms online and save on printing and postage costs. For example, employees can submit time-off requests, access pay slips, report on inventory, process returns, and submit HR forms. left269240“Office 365 offers everything we need. It is designed for the kind of environment we have, with access from around the globe and different levels of services to match our employees’ needs.” Daniel Roach-Rooke, IT Infrastructure Manager, Aston Martin00“Office 365 offers everything we need. It is designed for the kind of environment we have, with access from around the globe and different levels of services to match our employees’ needs.” Daniel Roach-Rooke, IT Infrastructure Manager, Aston MartinBenefits for YouEmpower your deskless workers with Office 365 kiosk and Yammer. Previously disconnected workers can be more engaged, helping them to champion new services and business models. Workers can provide personalized services and experiences to delight customers. Your organization can boost productivity, improve customer loyalty, increase revenue, automate previously inefficient processes, reduce printing costs, and improve employee retention. Appendix: Solutions with Office 365 Kiosk and Yammer Enterpriseright1790700Summary of potential solutions by industry by roleIndustryRolesSolutionsManufacturingPlant/shop floor workersWarehouse/shipping/ distribution clerksService and maintenance techniciansMeet safety training and reporting needsUse social tools to find production expertsAccess knowledge base for field techniciansAutomate part ordering during service callsManage work orders and schedulingReceive equipment alerts and company newsRetail and HospitalityRetail store associatesHotel front desk staffSearch and access product/service information and demos to enhance customer experienceShare product placement tips and other sales best practices across stores and regionsUse social tools to build a sense of communityPush shift notifications via email and YammerProvide pay slip or other information to employees electronicallyGovernmentMilitary and emergency workersClerksEnter data about field incidents such as traffic accidents and citationsDistribute public announcements and emergency informationHealthcareParamedicsMaintenance staffAccess online training programs via portals to develop job skillsKeep care providers updated on the latest techniques, policies and proceduresEnter data about care services provided to patientsTele-communicationsRetail associatesField techniciansUse social tools to share service tipsAccess knowledge base for field service and repairFacilitate field dispatch information via emailFinancial ServicesBank tellersShare information about new financial products and promotionsAccess online training programs via portals to develop job skillsAllow compliance officers to maintain control over email from all employees00Summary of potential solutions by industry by roleIndustryRolesSolutionsManufacturingPlant/shop floor workersWarehouse/shipping/ distribution clerksService and maintenance techniciansMeet safety training and reporting needsUse social tools to find production expertsAccess knowledge base for field techniciansAutomate part ordering during service callsManage work orders and schedulingReceive equipment alerts and company newsRetail and HospitalityRetail store associatesHotel front desk staffSearch and access product/service information and demos to enhance customer experienceShare product placement tips and other sales best practices across stores and regionsUse social tools to build a sense of communityPush shift notifications via email and YammerProvide pay slip or other information to employees electronicallyGovernmentMilitary and emergency workersClerksEnter data about field incidents such as traffic accidents and citationsDistribute public announcements and emergency informationHealthcareParamedicsMaintenance staffAccess online training programs via portals to develop job skillsKeep care providers updated on the latest techniques, policies and proceduresEnter data about care services provided to patientsTele-communicationsRetail associatesField techniciansUse social tools to share service tipsAccess knowledge base for field service and repairFacilitate field dispatch information via emailFinancial ServicesBank tellersShare information about new financial products and promotionsAccess online training programs via portals to develop job skillsAllow compliance officers to maintain control over email from all employeesOffice 365 Plan K1 includes Exchange Online Kiosk, SharePoint Online Kiosk, and Office Web Apps. Yammer Enterprise is frequently added for a great collaboration experience. ................
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