CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
--Voice Mail and Answering Machines or Services, p. 239--Taking Messages Professionally, p. 240 ... you may want to order it now so that you can use it for the end-of-chapter video scripts. ... Projecting a positive image about yourself and the business while you talk on the phone is a necessity for quality service. When you feel good about ... ................
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