Job Title - HealthPlan Services
|Job Title |Business Analyst – Generalist (Client Implementation) |
| | |
|Primary Function |Oversees the business process review for all identified departments and functional areas. |
| |Responsibilities include: |
| | |
| |Writing descriptions of business needs and business program functions, including creating process and data flow diagrams, workflow diagrams, test|
| |scripts, training curriculum, and quality assurance/audit procedures. |
| |Supporting the creation and/or create test plans/scenarios |
| |Drafting raw curriculum to support development of training materials relevant to the approved client business processes. |
| |Establishing and maintaining positive client business relationships across the organization, including guiding others in understanding client |
| |businesses, processes and priorities. |
| |Representing HPS to ensure system functionality and performance that meet current and future business requirements. |
| |Assisting with facilitation of cross-functional team meetings to develop and implement business solutions and optimize operations. |
| |Consulting with clients to ascertain and document a defined need or problem area and determine scope of investigation required to obtain |
| |solution. |
| |Identifying and documenting business processes, including opportunities for improvement in partnership with Client Project Team. |
| |Using appropriate analytical techniques to conduct research, perform studies and survey to obtain data from a variety of client, industry, and |
| |internal sources to identify and document requirements for system design, implementation and training. |
| |Analyzing problems to recommend a solution, such as alternate methods and procedures, changes in processing methods and practices or redesign of |
| |products or services, and advises client of such findings. |
| |Creating business process review schedule by functional area. |
| |Collaborating with resources to ensure all system design requirements adequately reflect the defined business processes and fully support all |
| |components of the functional business requirements. |
| |Understanding and applying organizational change concepts. |
| |Comfort working independently and remotely, as well as being decisive in determining appropriate analysis within various client environments. |
| |Other duties as assigned. |
| | |
|Minimum Education & Experience|Bachelor’s degree or equivalent. |
| |5 years experience as a team member on technology-based projects in highly complex business-to-business and/or outsourced client environments. |
| |Minimum 3 years business consulting or project management experience. |
| |Knowledge in fields defined as information technology, computer programming, computer security, computer system analysis, database management, |
| |information systems, internet applications and development, software development, and related fields. |
| |Prefer knowledge of enterprise modeling applications, such as Enterprise Architect, ProVision and/or other modeling and/or languages, including |
| |UML. |
| |Business process reengineering and requirements analysis skills a plus. |
| |Experience working both independently and in a team-oriented, collaborative environment is essential. |
| |Ability to conform to shifting priorities, demands and timelines through analytical and problem solving capabilities. |
| |Ability to read communication styles of team members and clients who come from a broad spectrum of disciplines. |
| |Experience implementing client server and /or web-based applications. |
| |Experience with process and data flow diagramming. |
| |Effective verbal, written and interpersonal skills. |
| |Ability to travel. |
| | |
|Expertise |Diverse problems that require interpretation of complex administrative and/or technical issues. |
| |Design, plan and execute project related tasks. |
| |Documents procedures, processes and workflows. |
| | |
|Accountability and Supervision|Several administrative and/or technical duties. |
| |Provides guidance, information and/or services under limited supervision. |
| |Decisions and actions may have a direct impact on the performance or staff function objectives. |
| |Considerable discretion as to work details. |
| |Responsible for timely project completion. |
| | |
|Job Knowledge |Requires specialized knowledge where problems, assignments, and/or duties are difficult but related. |
| |Thinking is independent but structured by broad principles and/or procedures. |
| |Key benchmark: specialized knowledge. |
| |Thinking independent but structured by broad principles. |
| |Individual performance of or supervision of several different activities. |
| |Requires integration and coordination of work. |
| |Specialized skills and procedural knowledge are essential. |
| | |
|Physical Work Environment |Normal degree of physical effort in typical office environment with comfortable, constant temperatures and absence of objectionable elements. |
| |May be subject to interruptions. |
| |Required to work computer. |
| | |
|Computer skills |Knowledge/skills with the following: |
| |Windows NT/XP |
| |Microsoft Office Suite |
| |Experience with SQL, Oracle, SQL Server, and IIS a plus. |
| | |
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