IT Business Relationship Manager #05220

IT Business Relationship Manager #05220

City of Virginia Beach ? Job Description Date of Last Revision: 09-09-2014

FLSA Status: Exempt

Pay Plan: Administrative

Grade: 17

City of Virginia Beach Organizational Mission & Values The City of Virginia Beach exists to enhance the economic, educational, social and physical quality of the community and provide sustainable municipal services which are valued by its citizens. The City of Virginia Beach organization is based upon a belief in the democratic process of government. This belief provides meaningful ways for citizens, reflecting the diversity of our City, to contribute to the development of public policy. This process is enhanced by organizational values which guide member performance within the Virginia Beach Quality Service System. These values define our desired organizational culture. We value quality customer service; teamwork; leadership and learning; integrity; commitment; and inclusion and diversity.

Class Summary Supervise team(s) of Business Relationship Analysts in the management of the IT Business Relationship management program. Is the strategic interface for assigned business units for the purpose of business/IT strategy development, solution discovery, service management, IT and business risk management and relationship management.

Representative Work Functions and Responsibilities Serve as a "strategic partner" for City departments, helping them align IT products and services to business strategy and represent IT in communicating IT services and capabilities.

Stimulate, surface and shape business demand for IT products and services and ensure that the potential business value from those products and services is captured, optimized and recognized.

Communicate decisions, priorities and relevant IT project information to appropriate levels of staff regarding business unit requests, projects and initiatives.

Proactively share knowledge of technology risks and opportunities to improve efficiency and effectiveness of business units. Assist in the preparation of cost/benefits analysis.

Serve as the business relationship linkage between the City departments and IT. Provide highly-valued strategic consulting level support and guidance through key IT initiatives.

Provide support in delivering technology products and services to ensure business satisfaction. Strive to be a valued and preferred IT service provider.

Focus on strategic initiatives and plans, proactive, anticipatory and driving in nature and provide significant value to City departments. Facilitate the planning and execution of business changes through the use of technology. Serve a lead role in enabling the business to achieve their objectives through the effective use of technology.

Perform other job duties requiring skills, knowledge and physical requirements as demanded by those duties described or less. Individual assignments will be determined by the supervisor based on then current workloads and department needs.

Business Relationship Manager #05220

Performance Standards Effectively capture, document and prioritize customer business needs. Understand IT capabilities and how they apply to the business and their daily operations. Provide business-focused technology based solutions by: building strong convergence between IT and City departments; creating and maintaining strong relationships with internal technology teams, client agencies and City leadership; identifying opportunities for operational efficiency and business improvement through the use of technology; assisting in developing long-range technology strategies; directing projects towards desired business strategies; providing initial project estimates for cost-benefit analysis; staying abreast of industry trends in the business and technology; assisting with project prioritization; conducting new service/business analysis and business case development; gaining understanding of business strategies.

Minimum Qualifications Any combination of education (above the high school level) and/or experience of ten (10) years in fields providing the required knowledge, skills, and abilities and associated with such positions as business analyst, information technology systems analyst, IT business analyst, IT business manager.

At least three (3) years of experience with managing team(s) responsible for strategic planning, business development or client management and working with a broad range of diverse and complicated business units. Must possess very strong business acumen. Must have strong negotiation and arbitration skills and be able to handle difficult people and high risk situations.

Must have, or obtain, a current and valid Virginia or North Carolina driver's license in accordance with Virginia or North Carolina DMV driver's license eligibility requirements.

Preferred Qualifications Experience in serving as a liaison between Information Technology and Business.

Experience in defining and implementing service improvements via technology for medium/large organization.

A Bachelor's degree or higher, with emphasis in business administration, information systems,computer science, or a professional technology concentration.

Special Requirements Must have, or obtain, BRMP? certification (within 6 months of hire) and ITIL Foundations (within one year of hire). Must maintain certifications as a condition of employment.

All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Must be available to work evenings, weekends, holidays, and after hours when required to meet operational needs.

Knowledge-Skills-Abilities Required to Perform Satisfactorily A. Knowledge

1. Knowledge of customer business mission, goal and processes. 2. Knowledge of current IT systems, applications, and processes. 3. Knowledge of Service Level Agreements and their impacts to business operations. 4. Knowledge of business performance metrics and their effective application in relationship

with IT systems, applications, and processes.

This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his or her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.

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Business Relationship Manager #05220

5. Current knowledge of Information System nomenclature, product terms, concepts and practices.

6. Knowledge of City procurement rules, policies, and procedures. 7. Must have a strong understanding of each assigned business unit to include their business

drivers for success, processes and approaches to business models. B. Skills

1. Strong oral and written communication skills. 2. Strong interpersonal/human relations skills. 3. Strong documentation skills with expertise in the use of Microsoft (MS) Excel (to include use

of macros, pivot tables/data analysis tools); MS Word; MS PowerPoint. 4. Superior analytical skills to monitor business performance and recommend change. 5. Skill in reviewing and preparing reports for upper level management. 6. Skill in supervising multiple staff members. 7. Skill in establishing and monitoring performance metrics. C. Abilities 1. Ability to lead a team of business/IT professionals. 2. Ability to build strong alignment (relationship) between IT and the busisness. 3. Superior ability to draw out client-user requirements, effectively bridging Information

technology and business nomenclature. 4. Ability to develop effective requirements documentation that will serve as the basis for

technology decisions and validation of technology selection. 5. Ability to translate IT speak to business speak and vice versa. 6. Ability to grasp modern technology concepts quickly. 7. Ability to articulate IT solutions in terms of business value. 8. Ability to recommend process improvements or redesign of task/processes to improve

effectiveness and efficiency and to reduce cost. 9. Ability to resolve conflicts between the business and IT. 10. Customer service oriented and maintain a professional approach regarding all matters. 11. Ability to use Portfolio Management disciplines and techniques to maximize realized business

value.

This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his or her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.

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