Business Analyst iSolutions Role Profile



|Job Description and Person Specification (HR5) | |

|Vacancy Number: 221113EW |[pic] |

|Job Description |

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|School/Department: |Student Services |

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|Post Title: |Business Analyst |

|Please enter Level under |ERE |TAE |MSA |CAO |R.Nurse |Clinical |

|appropriate Career Pathway | | | | | | |

| | | |4 | | | |

|ERE Category |Academic Posts |Non-Academic Posts |

| |Academic |Research |Teaching |Enterprise |Education Development |

| |(mixed) |only |only | | |

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|Posts Responsible to (and Level): | |

| |Deputy Director, Student Services |

|Posts Responsible for (and Level): | |

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|Job Purpose: |

|An internal consultancy role that applies analytical skills, business process and knowledge of the University’s computer based systems to recommend solutions|

|in line with the University’s strategy |

|Responsible for identifying business needs: eliciting, analyzing, validating and documenting business, organizational and/or operational requirements and |

|processes and validate that the design meets these requirements, acceptance criteria and business benefits. |

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|Key Accountabilities/Primary Responsibilities (1 - 11 bullet points maximum) |% Time |

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|Analyse operational challenges, conduct root cause analysis and propose solutions. Develop and maintain knowledge and understanding | |

|of the organisation, processes and systems to enable detailed analysis and methodical review of systems and business processes; assess | |

|complex situations and problems, conduct gap and impact analysis and deliver recommendations for new processes and solutions in | |

|accordance with the University's strategic objectives. | |

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|Assess the feasibility & cost/benefits of alternative processes and system options and make recommendations based on this assessment. | |

|Conduct pre-project analysis including the assessment of new technologies and support the shaping of new work initiatives and | |

|development of business case and project initiation documents. | |

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|Elicit, assess, prioritise and produce user requirements and process improvements including as is and to be process maps. Provide | |

|functional specifications and any other design documentation needed to ensure the successful specification of development requirements | |

|and verify that design meets requirements. | |

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|Produce logical system designs and prototyping to enable subsequent production of physical design by developers. | |

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|Validate system and user testing approach and acceptance criteria are met. Create test strategies, scenarios, scripts and data and | |

|perform and co-ordinate testing activities as required. | |

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|Develop own skills & knowledge and share best practice. Maintain & develop own environmental knowledge (applications/business | |

|processes/role/industry) for identification of business change improvements. | |

|Contribute to the ongoing development and organisation of the team. As required work collaboratively with other members of the team to | |

|deliver assigned work, resolve issues and improve processes. | |

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|Be responsible, in consultation with the Project Managers, for overseeing and co-ordinating own work. | |

|Undertake any other routine tasks or project management activities that may be assigned from time to time. | |

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|Internal & External Relationships: (nature & purpose of relationships) |

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|The post holder will be expected to undertake the duties as part of an integrated support team and will be expected to adopt priorities and engage in |

|activities which promote the effective working of the whole team. |

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|The post holder will be expected to liaise with relevant members of the University, with IT vendors, as appropriate and with colleagues in other |

|institutions and related organisations. |

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|It is expected that the duties will be performed in the light of the relevant activities in Higher Education generally. The post holder will be expected |

|to be aware of the activities and initiatives being formulated nationally within the relevant specialist area and will be expected to take part in such |

|activities should they be relevant to and of benefit to the work being undertaken locally. |

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|Internal Relationships |

|iSolutions: Programme/Project Managers, Development, Testers, TIDT, Operations, DB, Applications Maintenance, Training & Development. |

|Colleagues in Operational units |

|Faculty Managers |

|Users in all Faculties |

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|External Relationships |

|Other Institutions |

|3Rd party suppliers |

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|Special Requirements: |

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|To maintain the relevant level of professional expertise and qualifications to discharge the duties of a professional specialist and to agree with |

|Business Analyst Team Manager on a relevant professional development programme. |

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|Occasional out of hours working may be required to perform certain tasks on the system whilst minimising disruption to users. |

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|Person Specification |

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|Criteria |Essential |Desirable |How to be assessed |

|Qualifications, Knowledge and Experience: | | |CV, Interview & |

| |Degree, HND, NVQ4 qualified in a relevant subject or|Other IT related qualifications. |test |

| |professional qualification. |ISEB Business Analyst qualifications| |

| |Production of business process documentation and |or similar. | |

| |process mapping. | | |

| |Production of documentation enabling end users to |Business Analyst experience | |

| |use computer applications or administrative systems.|supporting delivery of change | |

| |Proven ability to gather and review requirements, |projects in HE sector. | |

| |developing suitable processes and reviewing |ITIL Foundation certified or | |

| |solutions. |experience working in an environment| |

| |Liaison with users/customers. |that uses best practice service | |

| | |methodologies such as ITIL. | |

| | | | |

| | |PRINCE2 Foundation /Practitioner or | |

| | |similar. | |

|Planning and Organising: |Previous experience of managing or oversight of | |CV & interview |

| |small projects | | |

| |Experience of planning and progressing work | | |

| |activities within general and professional | | |

| |guidelines, using initiative and independent | | |

| |judgement in their application. | | |

| |Demonstrate structured and logical thinking. | | |

| |Ability to work in an environment with changing and | | |

| |possibly conflicting priorities. | | |

|Problem Solving and Initiative: |Able to develop understanding of long-standing and |Formal testing of computer |CV & interview |

| |complex problems and to apply professional knowledge|applications software, including | |

| |and experience to solve them. |documentation of test results. | |

| | | | |

| |Professional, calm and clear-thinking under | | |

| |pressure. | | |

| | | | |

| |Initiative to develop own ideas. | | |

|Management and Teamwork: |Able to proactively work with colleagues in other | |CV & interview |

| |work areas to achieve outcomes. | | |

| | | | |

| |Ability to deliver successful outcomes through | | |

| |people. | | |

|Communicating and Influencing: |Deliver presentations in a clear and concise manner | |CV & interview |

| |to groups of people. |Ability to persuade others to | |

| |Able to chair meetings and small work groups. |embrace change. | |

| |Able to provide clear specialist guidance on complex| | |

| |issues; Able to develop understanding and achieve | | |

| |cooperation. | | |

| |Able to produce clear and concise documentation. | | |

|Other Skills and Behaviours: |Use of Microsoft Office applications: Outlook, Word |Use of Microsoft Office |CV & interview |

| |and Excel. |applications: Visio, Access, | |

| | |PowerPoint and MS Project. | |

|Special Requirements: |Ability to work in a pressurised environment which | |CV & interview |

| |changes rapidly. | | |

| |Able to apply experience and awareness within | | |

| |specialist field; Able to appreciate university | | |

| |priorities and to apply these in managing work | | |

| |outcomes. | | |

| |Some out of hours working may be required meet | | |

| |service level targets. | | |

| |Some off campus travel may be required. | | |

January 2013

Job Hazard Analysis Form - Appendix to Job and Person Specification

Please tick one of the following statements:

|This post is an office-based job with routine office hazards e.g. use of VDU (if ticked, no further information needs to be supplied)|√ |

|This post has some hazards other than routine office e.g. more than use of VDU | |

Please tick all those that apply, and put N/A if not applicable

|Environmental Exposures |O* |F |C |

|Outside work | | | |

|Extremes of temperature (eg fridge/ furnace) | | | |

|Potential for exposure to body fluids ## | | | |

|Noise (greater than 80 dba - 8 hrs twa) ## | | | |

|Exposure to hazardous substances (eg solvents, liquids, dust, fumes, biohazards). Specify | | | |

|…………………………………………………………. ## | | | |

|Frequent hand washing | | | |

|Ionising radiation. | | | |

| Equipment/Tools/Machines used | | | |

|Food Handling ## | | | |

|Driving university vehicles(e.g. car/van/LGV/PCV) ## | | | |

|Use of latex gloves (note: prohibited unless specific clinical necessity) ## | | | |

|Vibrating tools ( e.g. strimmers, hammer drill, lawnmowers) ## | | | |

|Physical Abilities | | | |

|Load manual handling. | | | |

|Repetitive Crouching/Kneeling/Stooping | | | |

|Repetitive Pulling/Pushing | | | |

|Repetitive Lifting | | | |

|Standing for prolonged periods | | | |

|Repetitive Climbing i.e. steps, stools, ladders | | | |

|Fine motor grips (e.g. pipetting) | | | |

|Gross motor grips | | | |

|Repetitive reaching below shoulder height | | | |

|Repetitive reaching at shoulder height | | | |

|Repetitive reaching above shoulder height | | | |

|Psychosocial Issues | | | |

|Face to face contact with public | | | |

|Lone working | | | |

|Shift work/night work/on call duties ## | | | |

O – Occasionally (up to 1/3 of time); F – Frequently (up to 2/3 of time); C – Constantly (more than 2/3 of time) ## denotes to HR the need for a full PEHQ to be sent to all applicants for this position.

|FOR SCHOOL/SERVICE USE ONLY |ResourceLink Post Number |

|Which post does this job report to | |

|Is this post a Line Manager? |Yes | |No | |

|If yes, which posts directly report into it? |ResourceLink Post Number |

|Post 1 | |

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|Post 3 | |

|Post 4 | |

|Post 5 | |

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|Post 8 | |

|Please add additional rows as required |

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