Key accountabilities



ClusterTransport AgencyTransport for NSWDivision/Branch/UnitCorporate Services/Transport Shared ServicesRole number50002424Classification/Grade/BandTransport Grade 6ANZSCO Code223111PCAT Code1221211Date of ApprovalNovember 2020Agency Websitetransport..auAgency overviewAt Transport, we’re passionate about making NSW a better place to live, work and visit. Our vision is to give everyone the freedom to choose how and when they get around, no matter where they live. Right now, we’re delivering a $57.5bn program – the largest Australia has ever seen – to keep people and goods moving, connect communities and shape the future of our cities, centres and regions. At Transport, we’re also committed to creating a diverse, inclusive and flexible workforce, which reflects the community and the customers we serve. Our organisation – Transport for NSW – is comprised of numerous integrated divisions that focus on achieving community outcomes for the greater good and on putting our customers at the centre and our people at the heart of everything we do. Primary purpose of the roleThe role provides strategic and analytical support relating to managerial information requirements, particularly associated with the identification of trends affecting a variety of core business activities, including identification of business risks. The role will ensure that business information and data is in a format that is useful for analysis and supports decision-making and develops initiatives for business improvement.Key accountabilitiesUndertake analysis of business information by gathering, interrogating and understanding business/user requirements, including extracting, transforming standard data to provide non-standard data that meet business/user requirements.Data analysis using qualitative and quantitative data analysis methods to interpret business data that will enable business decision making or assist in setting business priorities.Provide support to the business managers through the production of high-quality performance analysis and data interpretation.Undertake business case research and preparation, including general business analysis activities involved with researching, scoping, shaping and writing business case documentation and content for continuous improvement activities.Ensure continuous improvement activities by developing reporting methodologies and tools to enable performance reporting.Provide support to the business managers though the production of high-quality performance analysis and data interpretation.Key challengesEnsuring data quality is upheld by keeping information sources up-to-date.Addressing issues of data availability and reliability used from a variety of sources.Managing time and prioritisation of issues that result from seasonal peaks in work activity and competing priorities of multiple stakeholders.Key relationshipsWho WhyInternalManagersEscalate issues, keep informed, advice and receive instructionsTeam membersExchange information; provide assistance and support; work collaboratively and resolve issuesOperating Agencies (Transport cluster)Oversee and coordinate changes to the accounting system arising from organisational changes, legislative amendments and Treasurer’s Directions and guidelines, proactively resolve issues and user trainingExternalAudit Office NSWProviding information to support auditing requirementRole dimensionsDecision makingThe role operates with autonomy in determining day to day work priorities within the context of an agreed work plan and in making associated decisions. Decisions on complex issues or those with political ramifications are referred to a higher level of authority.Reporting lineThe role accounts and reports the relevant reporting line manager.Direct reportsThe role has no direct reportsBudget/ExpenditureAs per the approved TfNSW Financial Delegations Key knowledge and experienceExperience working in customer service and technology environments.Demonstrated proficiency in the use of corporate computing systems and applications.Demonstrated research and data analytical skills and capacity to present information and data logically and coherently.Essential requirementsAppropriate tertiary qualifications or demonstrated, relevant, equivalent professional experience.Capabilities for the roleThe NSW public sector capability framework describes the capabilities (knowledge, skills and abilities) needed to perform a role. There are four main groups of capabilities: personal attributes, relationships, results and business enablers, with a fifth people management group of capabilities for roles with managerial responsibilities. These groups, combined with capabilities drawn from occupation-specific capability sets where relevant, work together to provide an understanding of the capabilities needed for the role.The capabilities are separated into focus capabilities and complementary capabilities. Focus capabilitiesFocus capabilities are the capabilities considered the most important for effective performance of the role. These capabilities will be assessed at recruitment. The focus capabilities for this role are shown below with a brief explanation of what each capability covers and the indicators describing the types of behaviours expected at each level.FOCUS CAPABILITIESCapability group/setsCapability nameBehavioural indicatorsLevel Act with IntegrityBe ethical and professional, and uphold and promote the public sector valuesRepresent the organisation in an honest, ethical and professional way and encourage others to do soAct professionally and support a culture of integrityIdentify and explain ethical issues and set an example for others to followEnsure that others are aware of and understand the legislation and policy framework within which they operateAct to prevent and report misconduct and illegal and inappropriate behaviourAdeptCommit to Customer ServiceProvide customer-focused services in line with public sector and organisational objectivesTake responsibility for delivering high-quality customer-focused servicesDesign processes and policies based on the customer’s point of view and needsUnderstand and measure what is important to customersUse data and information to monitor and improve customer service deliveryFind opportunities to cooperate with internal and external stakeholders to improve outcomes for customersMaintain relationships with key customers in area of expertiseConnect and collaborate with relevant customers within the communityAdeptWork CollaborativelyCollaborate with others and value their contributionBuild a supportive and cooperative team environmentShare information and learning across teamsAcknowledge outcomes that were achieved by effective collaborationEngage other teams and units to share information and jointly solve issues and problemsSupport others in challenging situationsUse collaboration tools, including digital technologies, to work with othersIntermediateDeliver ResultsAchieve results through the efficient use of resources and a commitment to quality outcomesSeek and apply specialist advice when requiredComplete work tasks within set budgets, timeframes and standardsTake the initiative to progress and deliver own work and that of the team or unitContribute to allocating responsibilities and resources to ensure the team or unit achieves goalsIdentify any barriers to achieving results and resolve these where possibleProactively change or adjust plans when neededIntermediateDemonstrate AccountabilityBe proactive and responsible for own actions, and adhere to legislation, policy and guidelinesAssess work outcomes and identify and share learnings to inform future actionsEnsure that own actions and those of others are focused on achieving organisational outcomesExercise delegations responsiblyUnderstand and apply high standards of financial probity with public monies and other resourcesIdentify and implement safe work practices, taking a systematic risk management approach to ensure own and others’ health and safetyConduct and report on quality control auditsIdentify risks to successfully achieving goals, and take appropriate steps to mitigate those risksAdeptFinanceUnderstand and apply financial processes to achieve value for money and minimise financial riskUnderstand core financial terminology, policies and processes, and display knowledge of relevant recurrent and capital financial measuresUnderstand the impacts of funding allocations on business planning and budgetsIdentify discrepancies or variances in financial and budget reports, and take corrective actionKnow when to seek specialist advice and support and establish the relevant relationshipsMake decisions and prepare business cases, paying due regard to financial considerationsAdeptComplementary capabilitiesComplementary capabilities are also identified from the Capability Framework and relevant occupation-specific capability sets. They are important to identifying performance required for the role and development opportunities. Note: capabilities listed as ‘not essential’ for this role are not relevant for recruitment purposes however may be relevant for future career PLEMENTARY CAPABILITIESCapability group/setsCapability nameDescriptionLevel Display Resilience and CourageBe open and honest, prepared to express your views, and willing to accept and commit to changeIntermediateManage SelfShow drive and motivation, an ability to self-reflect and a commitment to learningAdeptValue Diversity and InclusionDemonstrate inclusive behaviour and show respect for diverse backgrounds, experiences and perspectivesIntermediateCommunicate EffectivelyCommunicate clearly, actively listen to others, and respond with understanding and respectIntermediateInfluence and NegotiateGain consensus and commitment from others, and resolve issues and conflictsAdeptPlan and PrioritisePlan to achieve priority outcomes and respond flexibly to changing circumstancesIntermediateThink and Solve ProblemsThink, analyse and consider the broader context to develop practical solutionsIntermediateTechnologyUnderstand and use available technologies to maximise efficiencies and effectivenessIntermediateProcurement and Contract ManagementUnderstand and apply procurement processes to ensure effective purchasing and contract performanceIntermediateProject ManagementUnderstand and apply effective planning, coordination and control methodsIntermediate ................
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