Apology letter to customer sample - Free Sample Letters



Included:IntroductionApology letter to customer sample TipsApology letter to customer sampleApology letter to customer sample TemplateApology letter to customer IntroductionIt is very much important that you have a great customer service in order to make your customers feel satisfied. Whenever and wherever you get an opportunity, see to it you deeply apologize to your customers. Customer service should be prompt enough and customers should be provided with instant replies. No matter whatever your business is, you must care for the satisfaction of your customers. Send out apology letters to your customer whenever you have done something wrong towards them. Explain the problem, let them know what solution you have thought of and also deeply apologize to them. Promise them that such problems won’t occur again in near future.Apology letter to customer sample TipsHere are some tips on how you can deal with your customers and apologize:It is very much important to apologize to your customers so that you can maintain a good reputation of your company.Initially in the letter, explain the problem occurred in detail.Gradually, let the customer know what all solution options you have and ask them to suggest or choose from those options.Give them a particular date to revert back till that date.Put yourself in the shoes of customers and understand all the inconvenience that they faced.Take a positive approach and explain what you can do, deleting things what you can do.Don’t blame anyone from the company, just plainly apologize.Get the complaint resolve, make a note of what customer wants.Make the customer feel that you care, address them with their names to give a personal touch.Apology letter to customer sampleDear (Name of the customer)We deeply regret and apologize for the inconvenience faced by you and thus we request you to accept our apologies and forgive us. We are really sorry for not meeting your expectations as we plan to satisfy all our customers with our high level products.We all here are striving too hard to ensure that all our customers are satisfied with our products and services leading to zero complaints. We analyzed the complete situation and came to know that the product was sold in the market even after it crossed its expiry date. We are really sorry for sale of expired products.We have thought of taking all our products back from the market and check them thoroughly and renewing all the manufacturing dates. We are really very sorry for the misdeed occurred.We, at (Company name), wish to constantly stay in touch with our customers and so feel free to contact us any time on (Phone no. email id, fax no.) and express your views/complaints.Thanking YouYours truly,Name and SignatureApology letter to customer sample TemplateFrom, __________ ______________________________Date: _____ (Date on Which Letter is Written)To, __________ __________ ____________________Subject: Apology letterDear _____(Sir or Madam),I apologize for the fact that _________ (What was the Reason for Apology).We would like to compensate you and thank you for writing to us about it. I request you to please bring the product along with the receipt and present it at any of our shops.Please bring this letter along with you, and you will be given a replacement of the product and also a free product of your choice as a compensation for the inconvenience. Hope this action will help rebuild your relationship with our shop. You have been a wonderful customer and we hope you forgive us for this and maintain future business relationship.Once again I would like to apologize for the inconvenience this may have caused.Thanking YouYours truly,Name and SignatureDisclaimerThe author and publisher of this Ebook and the accompanying materials have used their best efforts in preparing this Ebook. The author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents of this Ebook. The information contained in this Ebook is strictly for educational purposes. Therefore, if you wish to apply ideas contained in this Ebook, you are taking full responsibility for your actions.The author and publisher disclaim any warranties (express or implied), merchantability, or fitness for any particular purpose. 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