Business Connect Tips and Tricks - Telus

Tips and tricks for your IP Office Phone.

A comprehensive list of function keys and codes to make the most out of your TELUS Business ConnectTM IP Office Phone.

TELUS Business Connect | Tips and tricks for your IP Office Phone

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Conference commands

Key Stroke(s) Function

Caller Count: Keeps track of how many people are on the call

Leave Conference: Lets the host hang up and end the call

Menu: Listen to the list of touchtone commands

Set Listening Modes: Press 1x: Mute callers ? Callers can unmute with #6 Press 2x: Mute callers ? Listen only. No unmuting options Press 3x: Unmute callers ? Opens the line again

Mute Host Line: Press once to MUTE Press again to UNMUTE

Secure the Call: Press once to BLOCK all callers Press again to OPEN the call

Hear sound when people Enter or Exit the call: Press 1x: Turns OFF sound Press 2x: Enter tone is ON, Exit tone is OFF Press 3x: Enter tone is OFF, Exit tone is ON Press 4x: Turns ON sound

Record your conference: Press once to START recording Press again to STOP recording

TELUS Business Connect | Tips and tricks for your IP Office Phone

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How to retrieve Voicemail Messages on the IP Phone. Dial 86 on the phone. The voice prompt will ask for the PIN Enter the PIN and then Press # Press 1 to Listen to your messages

How to change the Voicemail Greeting. Dial 86 on the phone. The voice prompt will ask for the PIN Enter the PIN and then Press # Press 2 for Account Administration Press 2 to record the greeting Press 2 to record the voicemail greeting Press 3 to change the greeting Record the greeting then Press # Press 1 to save the greeting

Transferring calls via Polycom IP Phones.

Warm Transfer To announce yourself before transferring a call, follow the steps below: While on a call, press the Transfer soft Key Enter the Extension #, Local or Long Distance phone number Press Send Press Transfer

Blind/Cold Transfer To send the call without announcing the caller, follow the steps below: While on a call, press the Transfer soft Key Press the Blind Key Enter the Extension #, Local or Long Distance phone number Press the Send Key ***Another way to blindly transfer a call: # # (extension number)

TELUS Business Connect | Tips and tricks for your IP Office Phone

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Transferring calls via Cisco IP Phones.

Warm Transfer To announce yourself before transferring a call, follow the steps below: While on a call, press the Transfer soft Key. Enter the Extension #, Local or Long Distance phone number Press Transfer

Blind/Cold Transfer To send the call without announcing the caller, follow the steps below: While on a call, press the Blind Key. Enter the Extension #, Local or Long Distance phone number Press the Send Key NOTE: Another way to blindly transfer a call: # # (extension number)

Transferring calls to a third party number. On an active call press # # Then press Press 1 Enter the phone number Press # to complete transfer

Transferring calls directly to Voicemail. During the call, press the Transfer soft Key Press the "Blind" soft key Press 0 Enter the extension number of the voicemail

that the caller is to be sent to

NOTE: This can also be your own extension number. The caller is then immediately sent to the voicemail box of the destination extension number you entered

TELUS Business Connect | Tips and tricks for your IP Office Phone

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Three way calling. Depending on your device, there is a specific button on your desk phone to make

a conference call Call the first person you want to call, then on an active call, you will see the "Conf"

button, click on it, then dial the second number, click again on "Conf" button to be on a three way call NOTE: Conference calls through desk phones are limited up to three (3) callers.

Putting the customer on hold. Dependant on your device, there is a specific button on your desk phone to put a

caller on hold Press the Hold button to put the caller on hold

TELUS Business Connect | Tips and tricks for your IP Office Phone

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