Medchart
Medchart Implementation Communications DraftVoicemail Script: Good day, you have reached [clinic name]. We are currently unavailable to take your call at the moment. If you wish to request a medical record please navigate to our website at “[link URL]”. You can now request records online using the request links available on our website. For all status inquiries please reference your existing request tracking.If you have any other questions please leave your name, number and question after the tone.--Phone Script:{{standard intro}}For all release of information and medical record requests we now offer an online request portal. Please navigate to our website at “[link URL]” and follow the instructions to request medical records. You can submit your request, track its status and receive records online through this method.Thank you {{first name}}- if you receive pushback -We strongly recommend using our enhanced system for requests. Manual (fax/mail) requests may incur longer than expected delays and a higher rate of rejection. Thank you {{first name}}--Internal Staff Email PRE GO LIVE:To all employees,We wish to inform you that [clinic name] will be implementing a new online system to manage all requests for medical records.You will now be equipped with a centralized location to manage, verify and fulfill requests for medical records. A few key details to note:Release of information requests will be submitted online from verified Medchart accounts or from a link available on our websiteAny incoming phone calls or faxes will be asked to please submit requests using the online system.Staff will still need to verify authorizations and requests, but will use Medchart’s interface to complete verification.Payment and corrections will be requested electronicallyRecords will be uploaded to Medchart for electronic release.We will be scheduling days for training on the system. Post training Medchart will be available for ongoing support. Sincerely,{{name}}--Internal Staff Email POST GO LIVE:To all employees, First of all, a big thank you to everyone for helping make the Medchart implementation smooth and successful. We are currently live with the system and are accepting requests for medical records online. It is our ongoing priority to funnel as many requests as possible through the online request methods to increase our overall efficiency as well as improve the quality of incoming requests. Please direct anyone requesting medical records from our clinic to resubmit through one of these links …Patient: app.medchart.ca/request/[custom_slug]Third Party: app.medchart.ca/request/B2B/[custom_slug]If anyone has any ongoing questions, need a refresher or notice a problem, Medchart is available to our team for support.Once again thank you to everyone for your hard work.Sincerely,{{name}}--Twitter Post:We’re making patient health records more accessible. Starting today we are launching @Medchart, an online portal for requesting medical records. Just follow this link: {{link}} to request health records. It’s that easy.--Facebook Post:You can now request medical records from our clinic without ever leaving home. Follow this link: {{link}} to submit your request for medical records. We just launched @Medchart to improve access to health information.Your privacy and security are our number one concern. That is why we’ve implemented a new online system that is more secure than fax machines and physically mailing records.--Email to Third Party Requestors PRE GO LIVE:Subject: [IMPORTANT] New medical record request procedureTo whom this may concern,We would like to inform you that [clinic name] will be implementing an online system for all requests for health records. This system will improve our ability to fulfill requests in a timely manner and ensures you receive information in an electronic format.There are two ways to request records using the electronic system:Request online through this link available on our websiteCreate a account with our partner provider Medchart here: U is no cost to setting up a Medchart account and it provides many benefits for your business including a centralized portal for all your medical record requests, optical character recognition on released records, enhanced invoices, trusted authorizations, etc. We strongly recommend using our enhanced system for requests. If you choose to fax or mail a request we will ensure this is your intention. Manual requests may incur longer than expected delays and a higher rate of rejection. Thank you for your understanding. Have a wonderful week.Sincerely,{{staff}}-- Email to Third Party Requestors POST GO LIVE:Subject: [LIVE] New medical record request procedureTo whom this may concern,We have implemented an online system for all requests for health records. This system will improve our ability to fulfill requests in a timely manner and ensures you receive information in an electronic format.There are two ways to request records using the electronic system:Request online through this link available on our website: {{link}}Create an account with our partner provider Medchart here: U is no cost to setting up a Medchart account and it provides many benefits for your business including a centralized portal for all your medical record requests, optical character recognition on released records, enhanced invoices, trusted authorizations, etc. We strongly recommend using our enhanced system for requests. If you choose to fax or mail a request we will ensure this is your intention. Manual requests may incur longer than expected delays and a higher rate of rejection. We’re excited to accelerate your request process. Have a wonderful week.Sincerely,{{staff}}-- Email to Third Party Requestors ONGOING:Subject: Re: Medical record request procedure{{name}},We use an online system for all requests for health records. This system improves our ability to fulfill requests in a timely manner and ensures you receive information in an electronic format.There are two ways to request records using the electronic system:Request online through this link available on our website: {{link}}Create an account* with our partner provider Medchart here: U* There is no cost to setting up a Medchart account.We strongly recommend using our enhanced system for requests. If you choose to fax or mail a request, we will ensure this is your intention. Manual requests may incur longer than expected delays and a higher rate of rejection. Sincerely,{{staff}}-- Newsletter to Patients POST GO LIVE:Subject: [IMPORTANT] New way to access your records{{name}},You can now request your medical records from our clinic at any time or anywhere you have access to the internet!We just launched a system called Medchart to improve your access to health information. You can now request medical records without ever leaving home. Just follow this link: {{link}} to submit your request for health records and everything happens through a secure online portal. Once you’ve made your first request, you’ll have Medchart account created to track and receive your records. Any additional requests can be made right from your personal account. Your privacy and security are our number one concern. That is why we’ve implemented a new online system that is more secure than fax machines and physically mailing records, while also giving you easier and faster access to your own health information.We’re always improving your experience and care at Thunder Bay Regional Health Sciences Centre.Sincerely,{{staff}}-- Patient Portal to Patients POST GO LIVE:In addition to the information available here, you can now request your full medical record from our clinic at any time or anywhere you have access to the internet!We just launched a system called Medchart to improve your access to health information. You can also combine your records from our clinic with any other clinic or hospital in Canada using the Medchart system. Just follow this link: {{link}} to submit your request.Your privacy and security are our number one concern. That is why we’ve implemented a new online system that is more secure than fax machines and physically mailing records, while also giving you easier and faster access to your own health information.-- Email to Patients ONGOING:Subject: Requesting your medical records from{{name}},You can now request your medical records from our clinic at any time or anywhere you have access to the internet!If you are requesting medical records for the first time, please follow this link: {{link}} to submit your request.If you have requested records previously using our online system, please login to your existing Medchart account and place your request from your secure login: medchart.ca/account/login/Your privacy and security are our number one concern. That is why our online request system is more secure than fax machines and physically mailing records, while also giving you easier and faster access to your own health information.Thank you,{{staff}}--Additional script at end of communications:For more information regarding Medchart please navigate to their website: ................
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