The Business Analyst's Handbook

THE BUSINESS ANALYST'S HANDBOOK

Howard Podeswa

Course Technology PTR A part of Cengage Learning

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The Business Analyst's Handbook Howard Podeswa

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IBM and Rational Rose are registered trademarks of International Business Machines Corporation in the United States, other countries, or both. Material from "Software Requirements, First Edition" by Kurt Wiegers (ISBN 9780072850598) reproduced with written consent from Microsoft Press. All Rights Reserved. OMG UML (Unified Modeling Language) References, reprinted with permission. Object Management Group, Inc. ?OMG. 2008. The Glossary of BA Terms includes excerpts from Glossaries/Acronyms ?Crown Copyright Office of Government Commerce, reproduced with the permission of the Controller of HMSO and the Office of Government Commerce. BABOK? and Business Analysis Body of Knowledge? are registered trademarks owned by the International Institute of Business AnalysisTM. Certified Business Analysis ProfessionalTM, CBAPTM, and the CBAP logo are certification marks owned by the International Institute of Business Analysis. IIBATM, the IIBA logo, the IIBA chapter logo, the IIBA Associate Sponsor logo, the IIBA Corporate Sponsor logo, the IIBA Industry Sponsor logo, EEPTM, the EEP logo and the IIBA member logo are trademarks owned by the International Institute of Business Analysis. ITIL? is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. IT Infrastructure Library? is a Registered Trade Mark of the Office of Government Commerce. ? Crown copyright material is reproduced with the permission of the Controller of HMSO and Queen's Printer for Scotland. All other trademarks are the property of their respective owners.

Library of Congress Control Number: 2008902400

ISBN-13: 978-1-59863-565-2

ISBN-10: 1-59863-565-4 eISBN-10: 1-59863-715-0

This book is dedicated to Joy Walker, my partner in both life and business. It has been my greatest fortune to find someone who enriches every area of my life--and who does it with such style, beauty, and grace. Joy had a particularly important role with respect to this book, as it was she who saw the need for it and encouraged me to write it. For that, and

much more, I am most grateful.

Acknowledgments

A special thank you goes to: My editor, Mitzi Koontz. I can't imagine a better, more effective, tougher (when she needs to be), and, at the same time, more supportive editor. Any author is lucky to have her in his or her corner. Kim Benbow, copy editor, for doing a great job on one of her more "challenging" assignments--and, in particular, for putting up with my penchant for multiple and last-minute revisions. In the midst of it all, she kept an eye on the ball, indulging me when it served the book and keeping me in line when it didn't--and did it all with warmth and humour. Rick Guyatt for his invaluable insight into ITIL and its implementation in the public sector. Chris Reynolds for the benefit of his rich experience in BA best practices within the private sector. Ken Clyne of Number Six for the deep perspective he provided on many issues and, in particular, those related to the agile approach, the UML, RUP, and iterative development. Keith Sarre, a fellow reviewer of the BABOK?, for his valuable input regarding the BABOK? and best BA practices. John Welch for drawing my attention to the existing gap between ITIL and the BA role. John is the visionary who, early on, saw the importance of making the ITILBA link and who worked tirelessly to ensure it was addressed. Beth Brook (OPSI) for her help in expediting the applications to license the ITIL material in this book. Mike Bonamassa of Number Six. My kids, Yasha Podeswa and Samantha Stillar. My parents, Yidel and Ruth Podeswa, for giving me the confidence to do anything I put my mind to.

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