Process Design, Analysis, and Change (PDAC): Flowcharts ...

Now we can calculate the average waiting time and visitors in the line. Wq = 514.3 / (520 (520 - 514.3)) = 0.173 hours. Lq = 514.3 * 0.173 hours = 89 visitors. While the line is quite long on the average, the average time in the line is small (the line moves fast as the average time waiting is 10.4 minutes). ................
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