SACRAMENTO COUNTY



SACRAMENTO COUNTY SHERIFF’S DEPARTMENT

SCOTT R. JONES

Sheriff

CCW FREQUENTLY ASKED QUESTIONS:

1. When will my application be processed? What is the status of my Application/

Renewal Application/Modification/Duplicate Application? Why does it still show “pending”? I submitted my application on “X” date – when will it be processed?

You can check the status of your application at any time. In the Permitium website, click on ‘Order Tracker’ at the top of the page. In the drop-down box type in your order number and you will be able to access your CCW file. Note: Status updates are no longer provided by CCW Staff by email, telephone or walk-in visits because applicants can check the status of their application at any time. We cannot provide an estimate as to when your application will be processed.

2. Where is my appointment for a New Application Interview?

All CCW business is conducted at 2101 Hurley Way, Sacramento, CA (located near the intersection of Howe Avenue and Hurley Way).

3. Can you confirm my appointment date/time?

See #1 – go back online and access your CCW file to verify the date/time of your

appointment.

4. I am trying to make an Issuance Appointment but am having trouble doing

so (NOTE: this applies ONLY to CCW Applicants who are pending in the old Sacramento Sheriff’s Department’s CCW Database).

Specific Fridays are being worked by CCW staff to try to clear the work backlog for people waiting to get their permits issued. To schedule your appointment, access the Issuance Appointment Calendar by going to , click on SERVICES, then GUN PERMITS. You will see the following notice:

The link provided below is for Issuance appointments only. Issuance appointments are only for those who have received notice that their DOJ/FBI background has been complete. Appointments are limited so please do not schedule until you are notified of your clearance.

Issuance Appointment Calendar

Click on the Issuance Appointment Calendar link and the appointment calendar will pop up for the current month. Usually only one month is open at a time because special permission has to be obtained from management and sufficient personnel have to sign up to work that extra day. To view the next month, click on the NEXT>> button. Available days will be highlighted in GREEN. If there are no dates highlighted in GREEN this simply means the calendar is FULL. Feel free to keep checking back frequently because anytime someone cancels their appointment it will reflect on the calendar as being an open appointment date. It can never be predicted when the next month’s calendar will be opened because it is dependent on several factors (management approval and staff availability to work extra days, as well workload of IT staff).

5. Is there a grace period after my permit expires that allows me to still carry my

CCW permit after it expires?

There has NEVER been a grace period that allowed permit holders to continue to carry their CCW after their permit expired, and this continues to be true. We recommend you submit your online Renewal Application 30-45 days prior to your permit’s expiration date and scan/upload your training and qualification documents soon thereafter or simultaneously.

We understand that some permit holders’ permits may expire before we are able to process their Renewal Permit and we apologize for this. Staff is working very hard and extra days to try to clear this backlog as soon as possible. We cannot provide an estimate as to when your permit will be processed.

6. Is there a grace period that allows me to submit my renewal application

online if I let it expire?

There is a 60-day grace period. If you fail to submit your Renewal application online past this grace period, you will have to start the process over as a New Applicant.

7. What is this charge on my credit card from Permitium LLC? My credit card

was rejected – what do I do? I submitted two applications – how do I cancel one and get a refund?

Please contact Permitium to resolve this issue (email/phone number listed on

website).

8. I am having trouble scanning and uploading documents.

Sacramento Sheriff’s Department CCW Bureau staff cannot assist you with this issue and we do not accept any documents in person. You must scan/upload all documents before your application can be processed further. Each computer, cell phone, scanner, etc., has unique instructions for completing this function. Please consult a friend or relative knowledgeable about computers or “smart phones” for assistance. Once you have successfully scanned the documents and saved them to your device, access your CCW file and scroll to the bottom and click on ADD DOCUMENTS. Choose the document you want to scan and name it appropriately (i.e., CCW 4-hour class form; SMUD bill; etc.).

9. I made a mistake on my application. How do I fix it?

Once you save your application it is protected and cannot be updated or modified. You can always type and/or write your modifications on a separate piece of paper and then scan/upload the document to your CCW file.

10. I did not get confirmation when I scanned/uploaded my documents? Did you

receive them and are they acceptable?

Confirmations are not currently being provided. CCW Staff will again review your application to verify all required documents have been submitted; if not you will receive another notification.

11. How many guns can I list on my CCW permit?

At the present time only three handguns can be listed. Governor Brown

signed a bill that became law January 1, 2017 that authorizes the creation of a CCW ID card. DOJ must first convene a committee to study this issue and recommend a standardized CCW ID card. It is not known what mandated information must be on the new CCW ID card or whether permit holders will be able to list more than three handguns.

12. I moved and submitted my Modification application online but you have not

yet processed my renewal application. Can I still carry my CCW as long as I have not moved out-of-county?

As long as you have submitted your online Modification application, submitted proof of your new residency online, and have changed your HOME address (and NOT your vehicle registration) with the California DMV, then you have complied with our requirements and you can continue to carry your CCW until we are able to process your application. If you have moved out of Sacramento County, then you must send us an email (ccw@) to let us know your new address. Your CCW permit will remain valid for 90 days and you will have to apply to your new County of residence for a CCW permit.

13. CCW Renewals: How do I make an appointment to come and pick up my CCW?

Renewal applications do not require an appointment. Your application will be processed in order by date of submission. You will receive an email if you failed to submit all required documentation and/or information. Otherwise your application will be processed and you will be sent an email advising you when (days and times) you can come by the Office to pick it up.

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