California Community Colleges—The Colleges Reviewed Are ...
December 2017
California Community Colleges
The Colleges Reviewed Are Not Adequately Monitoring Services for Technology Accessibility, and Districts and Colleges Should Formalize Procedures for Upgrading Technology Report 2017-102
COMMITMENT
INTEGRITY
LEADERSHIP
CALIFORNIA STATE AUDITOR 621 Capitol Mall, Suite 1200 | Sacramento | CA | 95814
916.445.0255 | TTY 916.445.0033
For complaints of state employee misconduct, contact us through the Whistleblower Hotline:
1.800.952.5665
Don't want to miss any of our reports? Subscribe to our email list at auditor.
For questions regarding the contents of this report, please contact Margarita Fern?ndez, Chief of Public Affairs, at 916.445.0255 This report is also available online at auditor. | Alternate format reports available upon request | Permission is granted to reproduce reports
Elaine M. Howle State Auditor Doug Cordiner Chief Deputy
December 5, 2017
2017-102
The Governor of California President pro Tempore of the Senate Speaker of the Assembly State Capitol Sacramento, California 95814
Dear Governor and Legislative Leaders:
As requested by the Joint Legislative Audit Committee, the California State Auditor presents this audit report concerning the California Community Colleges' monitoring of services for technology accessibility and the procedures for upgrading information technology (IT).
This report concludes that the three community colleges we reviewed are not adequately monitoring their performance in responding to requests from students with disabilities for course materials in accessible media formats, and one has not established a goal for how long it should take to process these requests. Additionally, the Office of the Chancellor of the California Community Colleges (Chancellor's Office) has not provided guidance to community colleges on monitoring their compliance with accessibility standards. As a result, the colleges cannot demonstrate that they are meeting students' requests for accessible materials within a reasonable time frame. When students do not have equal access to instructional materials and their requests for an alternate format are not addressed promptly, they do not have equal educational opportunities.
Although the colleges and related districts we reviewed have some processes and tools for replacing and upgrading their IT equipment, none of them have formalized these processes to ensure consistency and continuity in the future. Additionally, the Chancellor's Office does not provide guidance to all of the colleges and districts related to upgrading or replacing IT equipment. We also noted that college instructional departments could not consistently provide documentation showing the stakeholder input received when deciding on what IT to replace or upgrade. Without formalizing their processes by documenting procedures for instructional department staff to follow when making decisions on technology equipment, the community colleges cannot ensure that these processes are consistently followed and are transparent.
Respectfully submitted,
ELAINE M. HOWLE, CPA State Auditor
621 Capitol Mall, Suite 1200 Sacramento, CA 95814 916.445.0255
916.327.0019 fax auditor.
iv
Report 2017-102 | C ALIFOR NIA S TAT E AUDITOR
December 2017
Selected Abbreviations Used in This Report
ACCIC
Accrediting Commission for Community and Junior Colleges, Western Association of Schools and Colleges
ADA
Americans with Disabilities Act
American River American River College
Cerritos
Cerritos Community College [a single-college district]
De Anza
De Anza College
DSPS
Disabled student programs and services
Foothill?De Anza Foothill?De Anza Community College District
Los Rios
Los Rios Community College District
C ALIFOR NIA S TAT E AUDITOR | Report 2017-102
v
December 2017
CONTENTS
Summary
1
Introduction
5
Community Colleges Are Not Adequately Monitoring Compliance
With Accessibility Standards, and the Chancellor's Office Should
Provide Additional Guidance to Assist Community Colleges in
Supporting Students With Disabilities
13
Community College Districts Plan for and Fund IT Needs but Lack
Written Procedures to Guide Their Processes
27
Scope and Methodology
47
Responses to the Audit
California Community Colleges Chancellor's Office
51
Cerritos Community College District
53
California State Auditor's Comment on the Response From
Cerritos Community College District
59
Foothill?De Anza Community College District
61
California State Auditor's Comments on the Response From
Foothill?De Anza Community College District
67
Los Rios Community College District
69
California State Auditor's Comments on the Response From
Los Rios Community College District
73
................
................
In order to avoid copyright disputes, this page is only a partial summary.
To fulfill the demand for quickly locating and searching documents.
It is intelligent file search solution for home and business.
Related searches
- why are community colleges bad
- california community colleges free tuition
- why are community colleges better
- why community colleges are important
- community colleges in california list
- southern california community colleges list
- are community colleges bad
- california community colleges careers
- california community colleges employment
- are community colleges good
- california community colleges open ccc
- community colleges in california jobs