Employee Resume - Buffett Senior Healthcare



James S. GonzalesActive Clearance – Travel: Yes/50% – Relocation: NoVirginia Beach, VA, (757) 652-1112, CTFCGKMO@An experienced strategic service management expert with strong advanced organizational experience to diagnose complex projects and initiate, execute, and deliver solutions.Objective: Looking for the greatest opportunity to work in a Senior Level position for a professional company.Skills:10+ year experience working with the DoD and NATO on various Service Management related projects. Able to perform systems analysis, Knowledge Management (KM), ITIL, planning, coordinating, to define and recommend improvements or alternatives.Utilize PMP/PRINCE2, ITIL v3, and Design for Six Sigma (DFSS).Able to adapt and provide optimization, innovation, problem resolution and development.Background SummaryReceived two “Certification of Appreciation” from Major General John Admire and Chief Warrant Officer Shawn Nadeau (Canadian Forces – Army) for my work at JFCOM J9. PMP Training/PRINCE2, ITIL v3, SharePoint, Remedy, CMMI, Design for Six Sigma (DFSS), GSLC training & CAIS IAM Level III, MCSE, CCNA, and Joint Theater Level Simulation (JTLS), and CCNP (In Progress).At CGI/Army HTS, implemented BMC Remedy Service Desk application and KM Plan.At GD/JFCOM J9 and Loyola/TRADOC, implemented 4 Modeling, Simulation, & Gaming (MS&G) events collaborating with coalition, acting as the Knowledge Manager (KM) and Senior M&S Architect, conducting Certification and Accreditation (C&A) on site, systems, and data, and network implementation (Class/Unclass). At AERA/DISA, coordinated 27 contractors to deliver NMCI to 7 Navy Commands (7,000 active users). At Hi-Tech/DISA, successfully transformed 80% of the Norfolk Naval Base’s network infrastructure (Old to New).At SAIC/NATO, delivered an interoperability plan, a budget plan (Mid-Term Plans), an SOA framework, and DoDAF product (OV-1), in addition, recovered $10MM from the budget.At Unisys/Joint Staff J87, developed a SaaS application collaborating with Georgia Tech, Carnegie Mellon, MIT, NATO, and various services (Navy, Army, Marine Corps) and COI groups. At BAH/JFCOM J6, delivered an Enterprise Portal (SharePoint), IA Plan, CONOPS, KM Plan, and business rules.Work ExperienceCGI, 12/2012-Expected End-Date is April 2013, KM / IT Support Manager. (CONTRACT) Manage the Service Support staff to support the Army’s Human Terrain System (HTS) overseeing the Knowledge Management/Technology support services for both internal and external users of SharePoint repository for Sociocultural Content and BMC Remedy Service Desk application. Initiate, plan, and implement BMC Remedy Service Desk for HTS users utilizing the ITIL approach structure in Service Management: Incident Management, Change, Configuration, and Release Management (CCRM), and Problem Management, in addition, oversee the implementation of operational categorization (OpCat) and Service Request Management (SRM).Coordinate resolutions of various user related service events.Oversee the development of end user guides, tips, and training materials.Coordinate and developed policies, processes, and recommendations as it relates to Service Management.Resources: BMC Remedy, SharePoint, ITIL, KM, DoDAF v2.0SimIS, 10/2012-12/2012, Senior Enterprise Architect. (CONTRACT) Support USMC in developing and completing the Quality Assurance/Quality Control (QA/QC) architectural process framework OV-5b (Activity Diagram), in addition, the QA/QC AV-2 (Integrated Dictionary) mapping correlating with business processes and polices. Work with NATO and coalition partners in developing and completing the architectural concept paper for Modeling and Simulation as a Service (MSaaS) and Modeling and Simulation as an App (MSaaApp). Continue to support USMC in developing and presenting Executable Architectures (EA), transforming static DoDAF viewpoints and data into dynamic executable models to perform comparative analysis.Work with Sentara Healthcare to develop a "practice perfect" modeling and simulation training system for classroom and online scenarios using Unity Simulation System. Resources: DoDAF v2.0, QA/QC, SOA, SharePoint, Unity, KMLoyola, 03/2012-10/2012, Senior Modeling & Simulation (M&S) Architect.At TRADOC, support Army’s Future Warfare Division (FWD) to implement two (2) M&S network systems (classified/unclassified), Joint Theater Level Simulation (JTLS) application, and the Oracle database, in addition, conduct Knowledge Management (KM) approaches, and SharePoint content management.Conduct Certification and Accreditation (C&A) to ensure compliance (validation) of site, systems, data, and security requirements are meeting operational game environment.M&S: Ensure the project plan, design M&S architectural framework, and transition, is moving forward. Monitor/Control 2 network systems, JTLS operators, intellectual properties, SharePoint portal, and backup assets.Produce metric analysis data for war-game adjudicators.Work with working groups to gather and distribute authoritative data to JTLS database administrators for mapping.Collaborate with Army, Navy, Marines, Air Force, and Multinationals in the plan, design, and scenario developmentKM: Designed a KM Plan and initiated it to FWD which improved performance and business intelligence. Utilized SharePoint functionality and content management approaches for sharing and lessons learned.Assure standardized data warehouse procedures for the storage, handling, transfer, release and destruction of classified and unclassified intellectual properties are being implemented in accordance with Army regulatory guidelines.Support the development of war-game questions, ontology, and event goals and mapping them with existing gaming/exercise scenarios producing measures of effectiveness (MOE) and measures of performance (MOP).Resources: DIACAP, DoDAF v2.0, DFSS, KM, BI, Quality-Risk, SOA, SharePoint, OracleUnisys, 08/2008-11/2011, Project Manager.At Joint Staff J87, coordinate with MIT, Georgia Tech, Carnegie Mellon, NATO, and other community of interest (COIs) to develop the Command and Control (C2) Core Information Exchange Data Model (IEDM), a Software as a Service (SaaS) application: Formulate various network assurance architectures utilizing the Service Oriented Architecture (SOA) approach and Software Development Lifecycle (SDLC)Conduct data modeling, mining, and mapping to deliver measurable metrics and status reports. Support the service management operations, the Working Groups (WG) through their project plans: Information Assurance (IA) C&A, C2 Core (IEDM), Authoritative Data Source (ADS), SharePoint, research endeavors, pilots (SOA, SOC), and travel/training budgets.Implement Information assurance vulnerability management (IAVM) notices (alerts, bulletins, and technical).Serve as an advisor for North Atlantic Treaty Organization’s (NATO) C2 IEDM providing collaboration.Successfully documented the necessary actions to define, prepare, integrate, and coordinate all subsidiary actions (change control, issues/escalations, and milestones).Resources: Data Modeling (SemanticWorks/XMLSpy/MapForce), DFSS, ITIL, BI, Q&R, SOA, SDLC, XML SAIC, 02/2008-08/2008, Senior Consultant. At NATO HQ (SOC), developed an interoperable plan coordinating with various Working Group (WG) services.Delivered a Service Oriented Architectural (SOA) framework DoDAF OV-1.Coordinated with working groups to deliver a mid-term metric analysis plan of each service. My actions achieved the delivery of new capabilities, a baseline, and processes across the DOTMLPFI spectrum and reduced the budget by $10MM by delivering a budget analysis plan working with various Section Heads and the Deputy Chief of Staff (DCOS). Using KM, improved performance by identifying interoperability within the COI so each COI can collaborate utilizing lessons learned (strategies and practices), adoption of insights, and share intellectual properties within NATO.Resources: SharePoint, KM, PowerPoint, DoDAF, SOA, DFSS, DOTMLPFI, QM C4 Planning Solutions, 11/2007-02/2008, Site Manager. At NETWARCOM CARS (SOC), coordinate 22 network engineers and Information Assurance (IA) analyst to provide and conduct Certification and Accreditation (C&A) ensuring compliance (validation) of architectural frameworks (systems), sites, and security requirements are meeting operational environment complying with DIACAP.Developed a CONEMP (objectives, roles and responsibilities) and conduct recruiting and evaluations. Resources: Eye Retina Network Scan, Harris STAT Guardian Vulnerability Management, QMBooz Allen Hamilton, 11/2006-11/2007, Knowledge Manager (KM).At JFCOM IO JMO J7 (SOC) coordinate war-games planning, design, and scenario development.Implemented a classified network M&S environment using JTLS, Oracle, and SharePoint. Coordinate with working groups to gather content and conduct data mapping to populate the database. Monitor/Control the classified network system, intellectual properties, SharePoint, and backup assets.Coordinate 25 JTLS operators and 16 JTLS database administrators to produce metric analysis for adjudicators.At JFCOM OCIO J6, plan and implemented the SharePoint enterprise with its functionalities (Sites, Forms, etc.) and successfully implemented the project plans, IA requirements, and training solutions.Produced follow-on work and contract engagements to deliver the following manuals: Strategic Communication Plan, Knowledge Management (KM) Business Rules, KM IA Report, CONOPS, and Operational Process Overview.Worked on compliance analysis for a National Guard Bureau proposal.Resources: MOSS SharePoint, Excel, PMP, BI, QM, Business DevelopmentGeneral Dynamics, 08/2005-11/2006, Knowledge Management Officer (KMO).As KMO at JFCOM J9 (SOC) received a “Certification of Appreciation” by MajGen John Admire for successfully conducting KMO actions for the Commander’s Task Force Group. My actions delivered Command Group Chiefs and C2 COI Group unit data (XML/Message base) to the Commander to make positive impact decisions.Successfully conducted Certification and Accreditation (C&A) and authoritative assessments to various external classified networks and various software portfolios.Performed quality and risk assessments to produce Live, Virtual, and Constructive (LVC) metric analysis on network systems, software portfolios, and processes for lessons learn analysis and war-game adjudicators.Developed and maintained all applicable project documentation from drills, execution, to end-state: Project Management Plan; Product Schedule; Issues/Risks; Milestone; Status Reports; COMPLAN; Contingency Plans.As Principle Engineer at JFCOM J9 (SOC), implemented 2 classified network systems using the SOA approach in a net-centric war-game testing environment (MNE 4 and UR2015).Resources: Visualization COP/CPOF, Xythos/SharePoint, IWS (virtual collaboration), SOA, BI, SDLC, QR, XMLAMSEC, 04/2005-08/2005, Senior Consultant Analysts.At Fleet Forces Command (FFC) Navy, successfully captured and documented the following network infrastructure schematics to produce an SOA solution to integrate 2 Command Groups (NCTE and JNTC) with 5 other command groups (UWCOM, BGIE, MBGIE, Joint BGIE, and JETT) for interoperability, collaboration, and sharing. Successfully delivered the CONOPS and the following DoDAF products: AV-1 (All View Executive Overview), AV-2 (Integrated Dictionary), SV-1 (System view of interface), SV-2 (Communication description), and OV-1 (Overview High Level Concept Graphic) for the Navy Continuous Training Environment (NCTE) adhering to the Joint National Training Capability (JNTC).Resources: DoDAF Tools (Visio / Rational Rose), SharePoint, SOA, SDLC, PowerPoint, Word, Excel CACI, 09/2004-04/2005, Senior Functional Analysts.Collaborate with technical and non-technical teams to elicit, analyze, and document requirements to develop the content data for the BRAC Closure Information Tracking System using SharePoint. Drafted project scope (roles and responsibilities, work breakdown structure) for content collection. Conducted stakeholder analysis and interview. Designed and implemented simple workflows using SharePoint modules and email notification.Resources: SharePoint, Project Version Control System (PVCS), .Net, C#, HTML, Microsoft Office Suite, MS Project, ITIL (Service Desk).ManTech, 02/2003-09/2004, Site Manager. Implemented 3 classified and unclassified network systems to operate three (3) Testing and Evaluation (T&E) Labs supporting Navy Marine Corps Intranet (NMCI) and Naval Nuclear Propulsion Information (NNPI).Successfully tested, modified, changed, and certified Commercial off the shelf (COTs) and Government off the shelf (GOTs) applications in the testing environment to operate in the NMCI and NNPI environments.Mange the development of algorithms and conducted analysis solving complex programming, network and architecture issues to federate NNPI and NMCI networks.AERA, 01/2002-02/2003, Project Manager. Manage the deployment, implementation, and transition of a large scale NMCI Network project consisting of seven (7) Navy Commands with 7,000 active users. Monitor/Control 27 various sub-contractors throughout the project implementation life cycle ensuring project milestones; staff schedules, quality assurance, and deliverables are meeting project goals. Collaborate with government clients to obtain 15 facilities to stage, image, and deploy passive and active equipment to 7,000 active users and close to 2,500 servers.Ensure the Client’s Identification (CLIN) mapping documents and client product requirements are deployed to the correct user.Support the NMCI Test and Evaluation Lab to deliver the NMCI approved passive/active equipment to the correct client complying with the Change, Configure and Release plan (CCRM).Hi-Tech, 08/1997-12/2001, Project Manager.Coordinate a technical staff to implement, upgrade, and support the network infrastructure and operational computer equipment (passive/active) and applications on Naval Vassals and various Naval Base facilities.Design architectural frameworks to implement approved network system requirements to clients, in addition to offering needs analysis, network operation requirements, and cost breakdowns.Design and monitor roles and responsibilities and schedule assignments to network engineering staff.Successfully transformed 80% of the Norfolk Naval Base’s network infrastructure from old to new.Implemented a 27 seat call center to support Tier I issues and a customer data gathering analysis system.Provide clients with industrial operational (IO) analysis to determine training solutions and conduct training.Successfully marketed and sold website development and data warehousing services.Setup/Managed: WAN/LAN, NT servers, Cisco routers, BayStack switches, SynOptics hubs/bridges, ATM’s, Firewall (Raptor, NetProwler), modems, CSU/DSU. Microsoft (95/98/NT/2000), Novel NetWare 4.x, MS-Office Suite, Lotus Notes 4.x, Internet/Intranet, NMF (Network Management Facility), HP-Openview, RouterMAN, NetXray, Ethernet/Fiber, DSL/Cable/ISDN, 3Com wireless, Remedy (Action Request System), TCP/IP, IPX/SPX, eCommerce, and website design (FrontPage & HTML)EducationBachelor’s in Business Administration, Saint Leo University, 1997Professional TrainingLeadership Excellence Acceleration Program (LEAP) Federal Systems, 2011, Unisys, Reston, VAProject Management Professional (PMP) Training, 2011, PMI Maryland Baltimore ChapterInformation Technology Infrastructure Library (ITIL) v3.0, 2009, Loyalist, Virginia Beach, VACapability Maturity Model Integration (CMMI) v1.2, 2009, Carnegie Mellon UniversityDesign for Six Sigma (DFSS), 2009, Core Solutions, Virginia Beach, VAProjects In a Controlled Environment (PRINCE2), 2008, NATO HQ, Brussels, Belgium Microsoft Office SharePoint Server (MOSS), 2007, SharePoint Solutions, Norfolk, VAGIAC Security Leadership Certification (GSLC) IAM III training, 2006, Core Solutions, Virginia Beach, VADepartment of Defense Architectural Framework (DoDAF), 2005, Eagan, McAllister Associates, Inc. (EMA), Virginia Beach, VAMicrosoft Certified Systems Engineer (MCSE), 2000 and Cisco Certified Network Associate (CCNA), 2001, Rader Technology Education Center, Virginia Beach, VACertification Accreditation and Information Security (CAIS) IAM Level III, 2001, Defense Information Systems Agency (DISA), Norfolk, VAAdvanced Leadership and Executive Management Program, 1996, General Electric, Memphis, TNKey Skills and Knowledge:Project Management Professional (PMP) training,Projects In a Controlled Environment (PRINCE2),SharePoint training,Information Technology Infrastructure Library (ITIL),Joint Theater Level Simulation (JTLS),Service Oriented Architecture (SOA), Design for Six Sigma (DFSS), Knowledge Management (KM),Software as a Service (SaaS), Modeling & Simulation as an App (MSaaApp), Executable Architectures (EA),Remedy,Research and Analysis,GIAC Security Leadership Certification (GSLC) IAM III training, Certification Accreditation and Information Security (CAIS) IAM III,Capability Maturity Model Integration (CMMI), Marketing and Promotions,Product and Process Management,Adaptive Planning (AP),Performance Management,Business Process Management (BPM),Business intelligence (strategy and execution), Ontology, Sensor Web Enablement (SWE), Information Exchange Data Modeling (IEDM),Data Modeling / Data Mapping,Net-Centric SOC environment, Systems Analysis and Design,Software Engineering,Modeling, Simulation, and Gaming (MS&G),Live, Virtual, Constructive (LVC),Visualization,Web 2.0 and Semantic Web,Mash-up Technology,Test and Evaluation (T&E),Department of Defense Architectural Framework (DoDAF),Network Engineering,Cloud / Cyber Computing,I-Bot (Internet Robot),C4 ISR,Capability and Strategic Planning, Doctrine-Organization-Training-Material-Leadership-Personnel-Facilities-Interoperability (DOTMLPFI), DIACAP,Blue Ocean Strategy.Projects:BMC Remedy,Unified Quest (UQ) 2012: Model & Simulation (M&S),C2 CORE Information Exchange Data Model (IEDM), NATO Mid-Term Plans, Implemented Navy Marine Corps Intranet (NMCI), Certification & Accreditation (C&A) of CARS Project, BRAC SharePoint,USJFCOM SharePoint,Multinational Experiment 4 (MNE4),Urban Resolve 2015 (UR 2015),NMCI Network munication and Networking:Cisco Certified Network Administrator (CCNA),Information Workspace (IWS),Defense Connect Online (DCO)Spreadsheet, Database, Portals, Repositories:SharePoint, MOSS 2007,Excel, Access, Xythos, Army Knowledge Online (AKO).Architecture Tools:Visio / Rational Rose, Altova SemanticWorks, DoDAF. See “Professional Training”Programming Tools:HTML, XML, WYSIWYG.Online Tools: SEO, eCommerce.Video Tools: iMovie, Sony HD CameraCall Center and Training:Call Center Management, implementation and training experience.Office Productivity Tools:SharePoint, Microsoft Office Suite, Microsoft Project, Defense Connect Online (DCO), Information Workspace (IWS)Technical Documentation:Mid-Term Plans (NATO HQ), CONOPS (NCTE), Business Rules, IA Report, (OCIO, J6) Facilities Management:Staged NMCI products to be pushed to 7 Naval Commands with 7000 users ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download