CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
Building Stronger Relationships, p. 151--Discover Customer Needs, p. 152--Say “Yes,” p. 153 ... Work It Out 6.1 (page 145) for a class activity for the students. Instructor Note 3: ... changing the policy on long distance calls will help accomplish some of these things. Doing these basic things can help the customer feel more appreciated ... ................
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