Poly TC8 User Guide

[Pages:28]USER GUIDE

Poly TC8

3.0.0 | December 2019 | 3725-30769-001A

Getting Help For more information about installing, configuring, and administering Poly/Polycom products or services, go to Polycom Support.

Plantronics, Inc. (Poly -- formerly Plantronics and Polycom) 345 Encinal Street Santa Cruz, California 95060

? 2019 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners.

Contents

Before You Begin................................................................................................3

Audience, Purpose, and Required Skills.............................................................................3 Product Terminology Used in this Guide............................................................................. 3 Related Poly and Partner Resources..................................................................................3

Getting Started................................................................................................... 4

Poly TC8 Overview............................................................................................................. 4 Hardware Overview..................................................................................................4 Device Local Interface..............................................................................................5 Waking the Paired Video System............................................................................. 7

Setting Up the Device........................................................................................ 8

Power the Device with PoE.................................................................................................8 Power the Device with a PoE Injector................................................................................. 8 Configuring Network Settings..............................................................................................9

Manually Configure IPv4 Address Settings.............................................................. 9 Manually Assign a Host Name and Domain Name.................................................. 9 Manually Configure DNS Settings............................................................................9 Configure VLAN Settings....................................................................................... 10 Manually Pair the Device with a Video System.................................................................10

Controlling the Paired System in Poly Video Mode...................................... 12

Calling............................................................................................................................... 12 Placing Calls...........................................................................................................12 Calling Contacts..................................................................................................... 14 Calling Favorite Contacts....................................................................................... 14 Joining Meetings from the Calendar.......................................................................15

Sharing Content................................................................................................................ 16 Minimize Content....................................................................................................16 Maximize Content...................................................................................................17 Take a Snapshot of Your Content...........................................................................17 Delete Snapshots or Content................................................................................. 17 End a Call with Blackboard or Whiteboard Content............................................... 17

Cameras............................................................................................................................18 Adjust an In-Room Camera....................................................................................18 Adjust a Far-Site Camera.......................................................................................18 Turn Your Camera On or Off.................................................................................. 18

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Contents

Turn Camera Tracking On or Off............................................................................ 19 Using Camera Presets........................................................................................... 19 Settings............................................................................................................................. 20 Video Adjustments..................................................................................................20 Audio Adjustments................................................................................................. 20

Device Maintenance......................................................................................... 22

Updating Device Software.................................................................................................22 Unpair the Device from a Video System........................................................................... 22 Restart the Device.............................................................................................................22 Factory Restore the Device...............................................................................................22

Troubleshooting............................................................................................... 24

View Device and Paired Video System Information.......................................................... 24 View Call Statistics............................................................................................................24 Downloading Device Logs.................................................................................................25 Poly TC8 Can't Pair to the Video System......................................................................... 25 Poly TC8 Doesn't Display On the Available Devices List..................................................26 Paired Poly TC8 is Disconnected......................................................................................26 Poly TC8 Paired to Inaccessible Video System................................................................ 27

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Before You Begin

Topics:

Audience, Purpose, and Required Skills Product Terminology Used in this Guide Related Poly and Partner Resources

This guide helps you understand how to set up, manage, and use your Poly TC8 (P020) device.

Audience, Purpose, and Required Skills

This guide is intended for beginning-to-intermediate users who participate in video-conferencing calls and technical users familiar with setting up and managing telecommunications systems and equipment.

Product Terminology Used in this Guide

Use the following information to help you understand how this guide sometimes refers to Poly products.

Device

Refers to the Poly TC8 device.

Video system Refers to the Poly G7500, Poly Studio X50, or Poly Studio X30 system.

System

Another way of referring to the Poly G7500, Poly Studio X50, or Poly Studio X30 system.

Related Poly and Partner Resources

See the following sites for information related to this product. The Polycom Support Site is the entry point to online product, service, and solution support information including Licensing & Product Registration, Self-Service, Account Management, Product-Related Legal Notices, and Documents & Software downloads. The Polycom Document Library provides support documentation for active products, services, and solutions. The documentation displays in responsive HTML5 format so that you can easily access and view installation, configuration, or administration content from any online device. The Polycom Community provides access to the latest developer and support information. Create an account to access Poly support personnel and participate in developer and support forums. You can find the latest information on hardware, software, and partner solutions topics, share ideas, and solve problems with your colleagues. The Polycom Partner Network are industry leaders who natively integrate the Poly standards-based RealPresence Platform with their customers' current UC infrastructures, making it easy for you to communicate face-to-face with the applications and devices you use every day. The Polycom Collaboration Services help your business succeed and get the most out of your investment through the benefits of collaboration.

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Getting Started

Topics: Poly TC8 Overview

The Poly TC8 device lets you control supported Poly video conferencing systems. The device works with the following systems:

Poly G7500 Poly Studio X50 Poly Studio X30

Poly TC8 Overview

With a TC8 device, you can control and manage aspects of a Poly video system. The device provides the following features and capabilities:

Placing and joining video calls Viewing and joining scheduled calendar meetings Managing contacts, call lists, and directories Managing shared content

Taking snapshots Maximizing, minimizing, and stopping content Adjusting camera pan, tilt, zoom and tracking settings Creating camera presets Adjusting display brightness Using multiple TC8 devices to control a single system Pairing with video systems over the network (wired LAN) for flexible room setups

Hardware Overview

The following illustration and table explain the hardware features of the TC8 device. Figure 1: Poly TC8 Hardware Features

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Getting Started

Poly TC8 Hardware Features

Ref. Number Description

1

Touchscreen

2

Security lock

3

Factory restore pinhole

4

LAN connection

Device Local Interface

The TC8 device's local interface displays controls and settings available on your paired video system. What the local interface looks like depends on the conferencing mode your system is using and other system settings. For example, your device's home screen looks different if your system is in Partner Mode instead of Poly Video Mode.

Poly Video Mode Home Screen

The Home screen is the first screen you encounter when paired with a system in Poly Video Mode. From this screen, you have quick access to many of the system functions.

Note: Some elements of your screen may be different depending on the system configuration.

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Home Screen

Getting Started

Ref. Number 1

2 3

Description

System information bar, which shows details such as date/time and system name. Task buttons for placing calls, managing content, or controlling cameras. Menu for accessing other features.

Home Screen Elements

Some of the following interactive and read-only elements might not display on your system depending on the system configuration.

Element Name

IP address Current time Current date

Description

Descriptive name determined by the system administrator. Used when you want to connect to a system. IP address, SIP, H.323, or secondary network configured for your system. Local time zone. Local time zone date.

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Getting Started

Element Calendar or Favorites cards Place a Call Content

Camera Menu

Description

View your calendar or favorites.

Opens a call screen where you can dial a call, or you can select a card to dial numbers, access favorites, or view your calendar.

When content is available, the system displays a list of available content. Otherwise, this function opens a help screen that describes how to set up content sharing using HDMI, the Polycom Content App, or an AirPlay- or a Miracast-certified device.

Opens the camera control screen.

Opens new menu selections for calling, sharing content, camera control, and additional functions.

Access the Poly Control Center

If your system is using a conferencing application that isn't Poly, you can still access TC8 device and paired video system settings in the Poly Control Center.

Procedure ? On the right side of the device touchscreen, swipe left. The Poly Control Center opens.

Waking the Paired Video System

After a period of no activity, the system enters sleep mode (if configured by your administrator). You can wake the system by touching the screen of your paired TC8 device.

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