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GENERAL SERVICES ADMINISTRATION

Federal Supply Service

Authorized Federal Supply Schedule Price List

 

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!™, a menu-driven database system. The INTERNET address for GSA Advantage!™ is: .

 

Office, Imaging and Document Solutions Schedule 36

 

CONTRACT # GS-25F-0063N

 

For more information on ordering from Federal Supply Schedules, click on the FSS Schedules button at .

 

Contract Period: July 10, 2003 - July 9, 2018

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Oliver F. Cobb & Associates, LLC

2708 Airport Road

 Suite 5

 Dalton, GA 30721

Phone: 877.272.2040 Fax: 706.275.8040



DUNS # 069821531

 

Small Disadvantaged Business

Successful Graduate of the SBA 8(a) Program

CONTENTS

CUSTOMER INFORMATION 4

1. Awarded Special Item Numbers 8

2. Lowest Priced Labor Categories and Unit Price 11

3. Minimum Order 12

4. Maximum Order 12

5. Geographic Coverage 12

6. Statement of Net Price 12

7. Quantity Discounts 12

8. Prompt Payment Terms 12

9. Government Purchase Cards 12

10. Time of Delivery 12

Standard Delivery 12

Overnight and 2-Day Delivery 12

Urgent Requirements 12

11. F.O.B. Point 13

12. Ordering Address 13

13. Ordering Procedures 13

14. Payment Address 13

15. Warranty Provision 13

16. Terms and Conditions for Any Other Services 13

17. Service and Distribution Points 13

18. DUNS Number 13

19. Central Contractor Registration (CCR) Database 14

20 Schedule of Items (Job Descriptions) 14

THIS PAGE INTENTIONALLY LEFT BLANK.

CUSTOMER INFORMATION

Oliver F. Cobb & Associates (OFCA) is a minority-owned business providing administrative support services, warehousing and distribution, program integration, project, documentation, records and information management, survey and risk management services, technical assistance, consulting services, facilitation and training for government agencies, health care facilities and commercial businesses.

Our corporate office is located in Dalton, Georgia, which is within a reasonable driving distance of Atlanta. OFCA has had satellite office locations in Atlanta, Cincinnati OH, Keesler MS, Tampa FL, Huntsville AL, and Washington D.C.

OFCA was founded in 1986 by Oliver F. Cobb to provide Risk Management services to the carpet industry. In 1999, OFCA was accepted into the Small Business Administration 8(a) Program and continued to diversify its services to provide a wide range of administrative support services to government agencies.

Project Management

Our management plan describes an organization with clear lines of authority and defined roles and responsibilities for supervisors and staff. Reporting procedures have been defined for tracking progress, identifying exposures and concerns, controlling costs, and meeting deadlines.

OFCA understands the management controls necessary to ensure:

• An innovative, but proven approach to project management

• Experienced and capable management personnel

• A professional and adequately-staffed workforce

• Well-defined lines of communication, authority and responsibility

• An effective, efficient and auditable project and cost accounting system

• Effective Quality Control monitoring and compliance

• An easily-accessible corporate support structure

• A "Win-Win-Win" attitude

Recruiting and Staffing

The OFCA team has broad experience in acquiring on-going projects and transitioning existing workforces. Upon award of the contract or task order, OFCA will evaluate any work currently being performed and compare it to our assumptions and proposed staffing. Minor adjustments, if necessary, will be made prior to the start of work. OFCA will evaluate existing personnel and attempt to retain those employees, including the CWS, who are performing satisfactorily.

However, OFCA is prepared to recruit and train as necessary to have adequate staff in place at the start of the contract. OFCA will advertise, recruit and identify suitable candidates locally and regionally for any open positions to ensure a smooth transition.

Personnel Management

Our personnel management approach is designed to minimize employee turnover by providing a positive work environment, excellent benefits and career development counseling and training. We have established procedures for evaluation of personnel that focus on encouraging employee excellence.

Quality Control

OFCA implements a Quality Control (QC) Plan specific to each project we manage to ensure that the terms and conditions of all contracts are met and that OFCA provides and maintains the highest quality service. The QC Plan focuses on efficiency, quality of work and performance of staff during the tenure of the project. Customer feedback, both formal and informal, is of paramount importance to our continuing quality improvement program goals.

Technical Approach

The OFCA team brings to this project extensive experience in providing the range of services requested. We are thoroughly experienced in providing quality management to ensure that the required tasks are performed timely and with the highest quality.

Security and Safety

OFCA understands and ensures that security and accountability of any keys, combinations and credit cards that are used to control access to government furnished property or ADPE systems that are issued for use under any contract are kept secure.

OFCA has a proven Safety Plan that ensures safety of personnel and facilities. All personnel will attend an onsite instructional training class with emphasis on prevention of accidents and injuries.

Benefit to the Client

OFCA brings to the customers of the Federal Supply Schedule Group #36 the added benefits of committed ownership, sixteen (16) years of business experience, a solid management structure, financial resources and stability, and a proven record of success.

Why Select Oliver F. Cobb & Associates, LLC?

Is OFCA the only partner who can provide management operations and services recommended here to FSS customers? Probably not. However, FSS is looking to develop a relationship with a company who will go farther than the customer’s expectation. You want a company who understands your industry, your business, and the pressures that are driving you to look for solutions. You want to partner with an organization that delivers on the expectations it sets. And you want your vendor to care about the business outcomes you need to achieve when implementing new solutions and work with you to make sure the solutions deliver the results our customers expect.

Unsurpassed Expertise

Through a network of specially trained and qualified staff, we bring you expertise that is supported by a global group of industry experts. Our dedicated work ethic, shared knowledge, and proprietary systems allow us to ensure that our solutions will match the specific and discreet needs of our client’s and customers operations.

Genuine Growth Expertise

How do you grow when you are beyond your competence level or out of your comfort zone? OFCA is the right choice for your growth partner because we have been there and done it ourselves. From small beginnings, we have grown to include a well-rounded staff with diverse expertise. Our varying backgrounds in distribution operational capacities combine to give FSS customers the best of all opportunities. Why, because of where we have been and the extensive experience we've had with our clients, we can verify what normal progression is for your company in your industry. And our proven track record of success means that we can share our experience to shorten the learning curve and increase productivity.

Experience Counts

OFCA brings you a great deal of industry knowledge and experience because we've worked with all types and sizes of businesses. We understand that different industries have different needs, and the solution you need is not just another procurement for FSS customers to acquire. Having access to the most effective strategies will enhance every area of your day-to-day operations. OFCA will match our considerable resources to meet your unique needs, and we will work with your agency from the beginning to establish a plan to uncover and address ways in which our services can increase your productivity and ensure operations continuity.

Entrepreneurial Management Team

When it comes to technology, FSS customers don't need big and slow. You need a partner who understands cutting-edge technologies and has the resources, experience, and infrastructure to flex their solutions to match your needs. The management team at OFCA has maintained an entrepreneurial, "can do" attitude, an attitude that permeates our entire organization.

As a result, we can organize, manage, and deliver a customized solution within FSS Group Schedule #36 that's fast, cost-effective, and seamless.

A Diverse Team of Industry Experts

One of the differentiators that make OFCA better than our competitors is the team of experts we have assembled. Not only are our team members highly skilled, each of them offers unique and diverse skills that complement the others. Also, each recognizes the importance of the process-oriented methods necessary to ensure consistent quality. As a result, we offer unparalleled diversity and depth of experiences in developing solutions for FSS. And because of our proven track record, we can customize your services, providing FSS customers with the most comprehensive, cost-effective, and strategic solutions.

Record of Innovation and Leadership

OFCA is recognized throughout the industry as the leader in innovation. Our investments have resulted in the developments that now define industry standards. When you work with us, you have positioned yourself with a firm that not only delivers today but also shapes tomorrow.

No client is too small

Do you ever feel like you don't get the response you need regarding management, organizational and business improvement services solutions? Do you feel as though your agency is not getting the attention it deserves? Many corporations providing these services have a lot of resources and administrative costs to support. Therefore, they tend to focus on larger customers because they can make a higher profit. These firms won't turn away your business, but you may not get the focus and attention you deserve. Oliver F. Cobb & Associates, LLC does not have a lot of overhead. No customer is too small for us.

Fast, accurate response

When issues concerning management, organizational and business improvement services solutions arise, you need corrective action immediately. As a contractor, we will respond quickly to your concerns. OFCA can provide you with the information you request within a reasonable response time. With our responsiveness, you remain updated and informed about the critical aspects of your operations. As a small company, we provide personalized service and our flexible schedule means we are available when you need us.

From a small beginning, we have grown to include a well-rounded staff with diverse expertise. Our varying backgrounds in operational capacities combine to give the FSS users the best of all opportunities.

In summary, OFCA is qualified, committed, and ready to provide the resources necessary to efficiently & effectively mobilize, setup, and operate your specialized Project. Thus, making this endeavor a win-win situation for their customers.

     Awarded Special Item Number

| | |

|SIN |SIN Description |

| | | |

|51 501 |Needs Assessment and Analysis Services - Needs assessment and analysis services provide professional support in | |

| |analyzing and developing customer's requirements. Based on the customer's overall objectives, the contractor conducts| |

| |a comprehensive need assessment and analysis of the customer's current and required capabilities. Based on the | |

| |assessment and analysis, the contractor develops and provides detailed recommendations in meeting the customer's | |

| |objectives (e.g., required platforms, operating systems, user interfaces, network support, application software, | |

| |equipment requirements, specific equipment including application software meeting the requirements, quantity and | |

| |location of the required equipment and software, maintenance of the required equipment and software, consumable | |

| |supplies and replacement items, training, and required processes, procedures, and controls. In addition, the | |

| |contractor provides recommendations for acquiring a wide spectrum of equipment offered herein (e.g., document | |

| |management systems, digital cameras, photographic equipment, laboratory imaging systems, mailroom machines and | |

| |mailmobile delivery systems binding equipment) and services (e.g., purchases, lease (e.g., LTOP and Operating), | |

| |rentals, conversion of rentals to purchase, leasing, cost-per-copy, flat-rate monthly fee, document production | |

| |outsourcing, document conversion, educational and training, destruction, litigation), a milestone schedule for | |

| |acquiring and deploying the recommended equipment including the required training, and the projected costs. | |

| |Operational management support services are typically used to effectively implement the recommendations contained in | |

| |a needs assessment and analysis report. NOTE 1: Needs assessment and analysis services are usually employed for | |

| |complex systems/equipment for which the customer needs professional assistance in acquiring a clearer and more | |

| |comprehensive understanding of the total requirements (e.g., laboratory imaging system, mailmobile systems, copiers | |

| |and/or duplicators having multiple and/or unique operational and maintenance requirements which are located in | |

| |diverse locations), the schedule requirements, and projected risks and costs. NOTE 2: When the contractor conducts a | |

| |limited review and provides recommendations (i.e., similar to what is normally provided at no cost to commercial | |

| |and/or government potential customers), then the extensive needs assessment and analysis services available under | |

| |this SIN would not normally be employed. | |

| | |

|SIN |SIN Description |

| | | |

|51 503 |Education and Training Support Services - Education and training support services provide the customer with a | |

| |comprehensive knowledge (e.g., operational capabilities, user-training, maintenance training, repair techniques) of | |

| |products offered herein (e.g., color copiers, computer-enhanced copiers, special-application copiers, | |

| |multi-functional digital copiers, duplicators, high-speed printers, scanners, digital cameras, software applications,| |

| |photographic laboratories, shredding machines, mailmobile delivery systems, media storage, network and optical | |

| |systems), procedures, processes, and applications. Services may include (e.g., destruction, document conversion, | |

| |records management and photographic) Training may be offered in various forms: (e.g., onsite/offsite, CD ROM based | |

| |training, interactive on-line training). Note: Training of personnel that is required to be provided at initial | |

| |installation or during the course of the contract and training that is normally provided by the contractor to | |

| |commercial and/or government customers (at no additional cost to the customer) is not included. | |

| |

|SIN | |

| |SIN Description |

| | | |

|51 504 |Records Management Services - Record management services provide a comprehensive capability to solve the complex | |

| |challenges posed by the movement, manipulation, archiving, security, and management of records. The contractor | |

| |provides professional management and administrative support personnel having the necessary skills to perform | |

| |effective record management services for both classified and/or unclassified records. The services are provided using| |

| |either Government or contractor equipment and facilities or a combination of both. The contractor provides those | |

| |services necessary to meet the following record management objectives using Government equipment and facilities. The | |

| |Record management objectives are to maintain the existing file room in a manner that permits the easy location, | |

| |retrieval, and storage of files. File Organization and Maintenance Services - Generally on-site services i.e., | |

| |organization of files not for storage, tracking of files, information and documents indexing, scanning, labeling, | |

| |bar-coding and filing. Storage Services - (Generally preparation of files for pick-up, storage and retrieval of | |

| |records. Storage Facilities must conform to NARA standards) | |

| |

|51 506 | |

| |Document Conversion Services - The process of document conversion involves state-of-the-art scanning of the original |

| |document's text and graphic image into digital data, which is then transferred to a new media and formatted for use |

| |in a document imaging and storage system. Comprehensive DCS are used to transfer text and graphic images in existing |

| |documents (e.g., correspondence, files, technical manuals, land records, charts, engineering drawings, legal |

| |instruments, etc.) in whatever media they currently exist (e.g., paper, aperture cards, microfiche, microfilm, roll |

| |film, etc.) onto a new delivery/storage media (e.g., CD-ROM disks, 4mm/8mm magnetic tape, magnetic storage disks, |

| |aperture cards, microfiche, microfilm, roll film, etc.) in any required format (e.g., raster images, ASCII text, SGML|

| |tagged for electronic distribution or publishing, PDF image files, etc.) required for use in a document imaging and |

| |storage system. Customized coding and indexing options are also available as part of the document conversion process.|

| |Complete DCS will be used for both unclassified and classified documents using Government or contractor facilities or|

| |a combination of both. |

| |

| | |

|SIN |SIN Description |

| | | |

|51 508 |Litigation Support Services (LLS) - Provides professional and nonprofessional services support in the area of | |

| |managing legal documents. These types of Support Services include but are not limited to (e.g., document | |

| |preparations, organizing, copying materials, files, coding and, scanning. Indexing, database development, document | |

| |analysis, software and systems support. | |

| |

| | |

|SIN |SIN Description |

| | |

|733 1 |Mail Room Management Services - As specified in a task order, contractor shall provide daily mailroom administrative |

| |services consisting of, but not limited to: accepting incoming mail from USPS and courier services such as UPS and |

| |FEDEX; accepts and signs for certified mail, registered mail & overnight mail. Makes distribution of all mail using an|

| |Office Roster. Processes outgoing mail, metering flats, letters, packages, etc. |

| | |

|SIN |SIN Description |

| | | |

|733 3 |Miscellaneous Mail Services - Provides management, supervision, labor & equipment and plans, schedules, coordinates | |

| |and assures effective performance of all services described. Consists of preparing/packaging mail, addressing, | |

| |labeling, folding, inserting, bursting, collating, mail match, wrapping, software services, metering & stamping mail. | |

| |

Lowest Priced Labor Categories and Unit Prices

|Labor Categories and Rates: |

|GSA Technical Information Price List, applicable to all SINs |

|  |

|Oliver F Cobb & Associates, Contract # - GS-25F-0063N |

| |

|All prices are net discounted prices to the government compared to Commercial Rates. Additional discounts may be available and are|

|negotiated on a task order basis based on size and scope of work. Prices include labor only without overtime and are based upon |

|professional service rates and, if applicable, upon SCA-WD #2005-2134 Revision No.11. All other task order other direct costs |

|(e.g. travel) are negotiated, if required. |

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|Rate Schedule |

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|Government |

|Government |

|Commercial |

|Commercial |

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|Rate |

|Rate |

|Rate |

|Rate |

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|LABOR CATEGORY |

|Hourly |

|Daily |

|Hourly |

|Daily |

| |

| |

| |

| |

| |

| |

| |

|Program Manager |

|$ 108.39 |

|$ 867.12 |

|$ 135.00 |

|$ 1,080.00 |

| |

|Project Manager |

|$ 86.27 |

|$ 690.16 |

|$ 105.00 |

|$ 840.00 |

| |

|Computer Systems Analyst I |

|$ 63.37 |

|$ 506.96 |

|$ 80.00 |

|$ 640.00 |

| |

|Computer Systems Analyst II |

|$ 75.21 |

|$ 601.68 |

|$ 95.00 |

|$ 760.00 |

| |

|Computer Systems Analyst III |

|$ 75.21 |

|$ 601.68 |

|$ 95.00 |

|$ 760.00 |

| |

|Consultant |

|$ 108.39 |

|$ 867.12 |

|$ 135.00 |

|$ 1,080.00 |

| |

|Document Management Supervisor |

|$ 68.58 |

|$ 548.64 |

|$ 85.00 |

|$ 680.00 |

| |

|Document Preparation Clerk |

|$ 31.37 |

|$ 250.96 |

|$ 40.00 |

|$ 320.00 |

| |

|Document Records Specialist I |

|$ 37.61 |

|$ 300.88 |

|$ 45.00 |

|$ 360.00 |

| |

|Document Records Specialist II |

|$ 39.82 |

|$ 318.56 |

|$ 50.00 |

|$ 400.00 |

| |

|Duplicating Machine Operator |

|$ 31.37 |

|$ 250.96 |

|$ 40.00 |

|$ 320.00 |

| |

|General Clerk I |

|$ 31.96 |

|$ 255.68 |

|$ 40.00 |

|$ 320.00 |

| |

|General Clerk II |

|$ 35.08 |

|$ 280.64 |

|$ 45.00 |

|$ 360.00 |

| |

|General Clerk III |

|$ 38.64 |

|$ 309.12 |

|$ 50.00 |

|$ 400.00 |

| |

|General Clerk IV |

|$ 42.02 |

|$ 336.16 |

|$ 50.00 |

|$ 400.00 |

| |

|Graphics Specialist |

|$ 56.87 |

|$ 454.96 |

|$ 70.00 |

|$ 560.00 |

| |

|Librarian |

|$ 64.82 |

|$ 518.56 |

|$ 80.00 |

|$ 640.00 |

| |

|Library Technician |

|$ 36.37 |

|$ 290.96 |

|$ 45.00 |

|$ 360.00 |

| |

|Management Consultant |

|$ 201.30 |

|$ 1,610.40 |

|$ 250.00 |

|$ 2,000.00 |

| |

|Medical Record Clerk |

|$ 35.61 |

|$ 284.88 |

|$ 45.00 |

|$ 360.00 |

| |

|Medical Record Technician |

|$ 38.82 |

|$ 310.56 |

|$ 50.00 |

|$ 400.00 |

| |

|Messenger (Courier) |

|$ 30.12 |

|$ 240.96 |

|$ 35.00 |

|$ 280.00 |

| |

|Scanner Operator |

|$ 33.18 |

|$ 265.44 |

|$ 40.00 |

|$ 320.00 |

| |

|Senior Consultant |

|$ 174.75 |

|$ 1,398.00 |

|$ 215.00 |

|$ 1,720.00 |

| |

|Senior Management Consultant |

|$ 227.84 |

|$ 1,822.72 |

|$ 275.00 |

|$ 2,200.00 |

| |

|Support Staff I |

|$ 57.52 |

|$ 460.16 |

|$ 70.00 |

|$ 560.00 |

| |

|Support Staff II |

|$ 73.00 |

|$ 584.00 |

|$ 90.00 |

|$ 720.00 |

| |

|Survey Worker (Interviewer) |

|$ 42.96 |

|$ 343.68 |

|$ 55.00 |

|$ 440.00 |

| |

|Technical Writer |

|$ 68.78 |

|$ 550.24 |

|$ 85.00 |

|$ 680.00 |

| |

|Trainer/Instructor I |

|$ 66.25 |

|$ 530.00 |

|$ 80.00 |

|$ 640.00 |

| |

|Trainer/Instructor II |

|$ 77.27 |

|$ 618.16 |

|$ 95.00 |

|$ 760.00 |

| |

|Word Processor I |

|$ 31.57 |

|$ 252.56 |

|$ 40.00 |

|$ 320.00 |

| |

|Word Processor II |

|$ 35.90 |

|$ 287.20 |

|$ 45.00 |

|$ 360.00 |

| |

|Word Processor III |

|$ 42.73 |

|$ 341.84 |

|$ 50.00 |

|$ 400.00 |

| |

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Minimum Order

The minimum order limit for this contract is $2,500.00.

Maximum Order

The maximum order limit for this contract is $1,000,000.

Geographic Coverage

Oliver F. Cobb & Associates provides domestic delivery.

Statement of Net Price

Prices shown herein are net (discounts deducted).

Quantity Discounts

Discounts to Federal Government Customers shall be 3.5% on services up to $100,000. Services from $100,001 to $500,000 to Federal Government Customers shall be discounted 5% from Commercial prices. A discount of 7.5% will be extended to Government customers on services purchased in excess of $500,000.

Prompt Payment Terms

Payment terms are net 30 days.

Government Purchase Cards

OFCA accepts Government purchase cards up to the micro-purchase threshold ($2,500.00).

Time of Delivery

Standard Delivery

5 days

Overnight and 2-Day Delivery

Orders for software only can be delivered overnight.

Urgent Requirements

Per contract clause I-FSS-140-B Urgent Requirements (Jan 1994), when the contract delivery period does not meet the bona fide urgent delivery requirements of an ordering agency, agencies are encouraged, if time permits, to contact OFCA for the purpose of obtaining accelerated delivery. OFCA shall reply to the inquiry within 3 workdays after receipt. (Telephonic replies shall be confirmed by OFCA in writing.) If OFCA offers an accelerated delivery time acceptable to the ordering agency, any order(s) placed pursuant to the agreed upon accelerated delivery time frame shall be delivered within this shorter delivery time and in accordance with all other terms and conditions of the contract.

F.O.B. Point

Destination.

Ordering Address

Oliver F. Cobb & Associates.

2708 Airport Road

 Suite 5

 Dalton, GA 30721

Ordering Procedures

For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPAs), and a sample BPA can be found at the GSA/FSS Schedule homepage (fss.schedules).

Payment Address

Oliver F. Cobb & Associates.

2708 Airport Road

 Suite 5

 Dalton, GA 30721

Warranty Provision

Please refer to page for OFCA’s Software Maintenance and Support Agreement.

Terms and Conditions for Any Other Services

Please refer to page for OFCA’s Software License Agreement.

Service and Distribution Points

|North America |Toll Free |877 272 2040 |

|Oliver F. Cobb & Associates. | | |

|2708 Airport Road, Suite 5 | | |

|Dalton, GA 30721 | | |

| |Telephone |706 275 6650 |

| |Facsimile |706 275 8040 |

| |Sales |anita@ |

| |Support |anita@ |

| |Accounting |anita@ |

 

DUNS Number

069821531

 

19. Central Contract Registry

Oliver F. Cobb & Associates, LLC is listed in and is registered current with the CCR.

 

20. Schedule of Items (Job Descriptions)

Program Manager -

Minimum Experience –

Five to Fifteen years of experience providing management and technical direction to multiple complex projects and project personnel. Experience should include regularly exercising independent judgment, as well as a high level of analytical skill in solving complex and unusual technical, administrative, and managerial problems. Must have direct management experience in supporting records and information management operations and posses an understanding of information management technologies including scanning or electronic imaging.

Functional responsibilities –

Under general supervision, responsible for all aspects of performance to include technical, contractual, administrative, and financial areas. Provides overall direction of program activities. Consults with the customer/client to ensure conformity to contractual obligations. Establishes and maintains technical and financial reports to show progress of projects to management and customers. Organizes and assigns responsibilities to subordinates, oversees the successful completion of all assigned tasks, and assumes the initiative and provides support to business objectives.

Minimum Education/Skills –

Bachelors degree in a related field, or an equivalent combination of training and/or experience.

Project Manager –

Minimum Experience –

Four to Ten years of experience providing management and technical direction to project personnel. Experience should include regularly exercising independent judgment, as well as a high level of analytical skill in solving complex technical, administrative, and managerial problems. Must have direct management experience in supporting records and information management operations and posses an understanding of information management technologies including scanning or electronic imaging.

Functional responsibilities –

Under general supervision, is responsible for all aspects of project performance to include technical, contractual, administrative, and financial areas. Manages and supervises personnel involved in all aspects of project activity. Organizes and assigns responsibilities to subordinates, and oversees the successful completion of all assigned tasks. Provides the overall direction for all project-level activities.

Minimum Education/Skills –

Bachelors degree in a related field, or an equivalent combination of training and/or experience.

Computer Systems Analyst I-

Minimum Experience –

Two years experience in analysis and design of business applications on complex, large scale, or web-based systems. Must include experience in data base management concepts.

Functional responsibilities –

At this level, initial assignments are designed to expand practical experience in applying systems analysis techniques and procedures. Provides several phases of the required systems analysis where the nature of the system is predetermined. Uses established fact finding approaches, knowledge of pertinent work processes and procedures, and familiarity with related computer programming practices, system software, and computer equipment. Installs computer, network, and communications equipment. Consults with staff and users to identify and recommend solutions to operating procedure problems. Monitor computer systems and performs routine tests and maintenance.

Minimum Education/Skills –

Bachelors degree in Computer Science, Business, Engineering, Information Systems or related field, or an equivalent combination of training and/or experience.

Computer Systems Analyst II –

Minimum Experience –

Minimum four years of increasingly responsible analysis and design of computer applications on complex, large scale, or web-based systems. Must include extensive computer programming and experience in data base management concepts.

Functional responsibilities –

Applies systems analysis and design skills in an area such as a record keeping or scientific operation. A system of several varied sequences or formats is developed. Requires competence in most phases of system analysis and knowledge of pertinent system software and computer equipment and of the work processes, applicable regulations, work load, and practices of the assigned subject matter area. Recognizes probable interactions of related computer systems and predicts impact of a change in assigned system. Must be able to consult with staff and users to identify and recommend solutions to operating procedure problems. Must be able to formulate and review plans outlining steps required to develop programs to meet requirements, and to develop documentation to describe, illustrate, and develop, and install computer programs and software packages, including operating systems and other commercial products. Must be able to test, maintain, and monitor computer systems.

Minimum Education/Skills –

Bachelors degree in Computer Science, Business, Engineering, Information Systems or related field, or an equivalent combination of training and/or experience.

Computer Systems Analyst III –

Minimum Experience –

Minimum eight years of increasingly complex and responsible experience managing or performing information systems design activities using current, applicable programming languages.

Functional responsibilities –

Consultant in a specific functional area of project. Supports analysis and evaluation of major system project requirements of considerable complexity requiring a thorough understanding of all parameters affecting and interfacing with the system. Guides users in formulating requirements; advises on alternatives and on the implications of new or revised data processing systems; analyzes resulting user project proposals, identifies omissions and errors in requirements and conducts feasibility studies; recommends optimum approach and develops system design for approved projects. May serve as lead analyst in a design subgroup, directing and integrating the work of subordinates.

Minimum Education/Skills –

Bachelors degree in Computer Science, Business, Engineering, Information Systems or related field, or an equivalent combination of training and/or experience.

Consultant –

Minimum Experience –

Minimum 8 years of increasingly complex and responsible experience in area of demonstrated expertise.

Functional responsibilities –

Consultant in specific functional area of project. Performs research, design and analysis of strategies, analyzing data, presenting results, or preparing study reports and papers. Provides services at the highest level or technical complexity, may require comprehensive specialized knowledge in one or more area. Position level based on specific requirements.

Minimum Education/Skills – Bachelors degree in a related field, or an equivalent combination of training and/or experience.

Document Management Supervisor –

Minimum Experience –

Minimum 5 years work experience in Document Management, should be combined with a demonstrated track record of accomplishments as Document Records Specialist or Manager. Database knowledge as well as knowledge of NARA and FRC requirements.

Functional responsibilities –

Responsible for the tracking and maintaining location of all records utilizing a personal computer based tracking system. Specific duties include scanning in all bar coded boxes and their locations; updating tracking system as required; performing archiving of records; performing shipping and receipt of records; coordinating the pickup, storage, and delivery of boxes; performing records searches as requested by clients; maintaining logs on the receipt and shipment of records; performing document destruction and archiving; performing periodic inventories of records; and performing additional document control tasks as assigned. May supervisor other document center staff.

Minimum Education/Skills –

Bachelors degree in a related field, or an equivalent combination of training and/or experience.

Document Preparation Clerk –

Minimum Experience –

One year clerical experience. Must have good work habits with the ability to follow established guidelines and consistently produce high volumes of quality work. Demonstrated ability to work independently and without distraction.

Functional responsibilities –

Prepares files and documents such as brochures, books, periodicals, catalogs, and pamphlets for copying or scanning. Cuts documents into individual pages of standard size and format when allowed by margin space, using paper cutter or other tool. Reproduces document pages as necessary to improve clarity or to reduce one or more pages into single page of standard size for copying machine being used. Stamps standard symbols on pages or inserts instruction cards between pages of material to notify duplicating machine or scanner operator of special handling, such as manual repositioning during copying procedure. Prepares cover sheet and document folder for material, and index card for organizations' files indicating information, such as organization's name and address, subject or product category, and index code to identify material. Inserts material to be copied in document folder, and files folder for processing according to index code and copying priority schedule.

Minimum Education/Skills –

High school diploma or an equivalent combination of training and/or experience.

Document Records Specialist I –

Minimum Experience –

Must have a minimum of one year general office experience. Must be reliable and maintain good work habits. Must be able to coordinate tasks and maintain accountability for vital project functions. Must have demonstrated ability to maintain security of records. Must be able to lift and move boxes weighing approximately twenty-five pounds numerous times throughout the day.

Functional responsibilities –

Responsible for the tracking and maintaining location of all records utilizing a personal computer based tracking system. Specific duties include scanning in bar coded boxes and their locations; updating tracking system as required; performing archiving of records; performing shipping and receipt of records; coordinating the pickup, storage, and delivery of boxes; performing records searches as requested by clients; maintaining logs on the receipt and shipment of records; performing document destruction; performing periodic inventories of records; and performing additional document control tasks as assigned. Editing, typing, and preparation of memoranda of a technical and/or managerial nature. Documentation will often involve flow diagrams, configuration drawings, functional systems flow diagrams, graphics, etc.

Minimum Education/Skills –

High school diploma or an equivalent combination of training and/or experience.

Document Records Specialist II –

Minimum Experience –

Must have a minimum of one year general office or data entry experience. Must have minimum of one year records management experience. Must be reliable and maintain good work habits. Must be able to coordinate tasks and maintain accountability for vital project functions. Must have demonstrated ability to maintain security of records. Must be able to lift and move boxes weighing approximately twenty-five pounds numerous times throughout the day. Must be able to prioritize various tasks, interpret specific instructions and apply creative problem solving techniques.

Functional responsibilities –

Responsible for the tracking and maintaining location of all records utilizing a personal computer based tracking system. Specific duties include scanning in bar coded boxes and their locations; performing daily backups of the database; performing shipping and receipt of records; coordinating the pickup, storage, and delivery of boxes; supervising the movement of boxes through all tasks from initial receipt through final destruction or archiving; performing records searches as requested by customers/clients; maintaining logs on the receipt and shipment of records; performing periodic inventories of records; and performing additional document control tasks as assigned. Editing, typing, and preparation of memoranda of a technical and/or managerial nature. Documentation will often involve configuration drawings, functional systems flow diagrams, graphics, etc.

Minimum Education/Skills –

High school diploma or an equivalent combination of training and/or experience.

Duplicating Machine Operator –

Minimum Experience –

Must have a minimum of one year experience operating similar equipment such as high speed copiers. Must be reliable and maintain good work habits. Must be able to coordinate tasks and maintain accountability for vital project functions.

Functional responsibilities –

Operates one or more photocopying office machines to make copies of documents such as letters, reports, directives, manuals, articles and bulletins. Operates small binding machines. Performs clerical duties associated with the request for printing and photographic services. Prepares assembly sheets and printing requisitions with specifications for printing and binding. Keeps record of work, and picks up and delivers work. Performs minor repairs and preventive maintenance. Maintains an inventory of supplies and parts needed for reproduction equipment. Coordinates repairs with vendors.

Minimum Education/Skills –

High school diploma or an equivalent combination of training and/or experience.

General Clerk I –

Minimum Experience –

Minimum six months of clerical experience. Must be reliable and maintain good work habits. Must have ability to follow established guidelines and consistently produce high volumes of quality work. Have a demonstrated ability to work independently and without distraction.

Functional responsibilities –

Follows a few clearly detailed procedures in performing simple repetitive tasks in the same sequence, such as filing pre-coded documents in a chronological file or operating office equipment, e.g., photocopy or mailing machine. May have responsibility for preparing a variety of documents for microfilming and electronic imaging using written guidelines. General Clerk I (Records) must acquire a thorough understanding of the guidelines for processing records, have an eye for detail and be meticulous in performing all document related tasks. Must also become familiar with the computer-based tracking systems and the document retrieval and re-filing procedures.

Minimum Education/Skills –

High school diploma or an equivalent combination of training and/or experience.

General Clerk II –

Minimum Experience –

Two to three years of clerical experience. Must be reliable and maintain good work habits. Must have ability to follow established guidelines and consistently produce high volumes of quality work. Have a demonstrated ability to work independently and without distraction.

Functional responsibilities –

Follows a number of specific procedures in completing several repetitive clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file, simple posting to individual accounts, opening mail, running mail through metering machines, and calculating and posting charges to departmental accounts. Little or no subject-matter knowledge is required, but the clerk needs to choose the proper procedure for each task. General Clerk II (Records) must acquire a thorough understanding of the guidelines for processing records, have an eye for detail and be meticulous in performing all document related tasks. Must also become familiar with the computer-based tracking systems and the document retrieval and re-filing procedures. May have responsibility for preparing a variety of documents for microfilming and electronic imaging using written guidelines.

Minimum Education/Skills –

High school diploma or an equivalent combination of training and/or experience.

General Clerk III –

Minimum Experience –

Five or more years clerical experience. Must be reliable and maintain good work habits. Must have ability to follow established guidelines and consistently produce high volumes of quality work. Have a demonstrated ability to work independently and without distraction.

Functional responsibilities –

Work requires a familiarity with the terminology of the office unit. Selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals. The clerical steps often vary in type or sequence, depending on the task. General Clerk III (Records) must have a thorough understanding of the guidelines for processing records, have an eye for detail and be meticulous in performing all document related tasks. Must also become familiar with the computer-based tracking systems and the document retrieval and re-filing procedures. Must be able to assist less experienced staff in the performance of office procedures.

Minimum Education/Skills –

High school diploma or an equivalent combination of training and/or experience.

General Clerk IV –

Minimum Experience –

Eight or more years clerical experience. Must be reliable and maintain good work habits. Must have ability to follow established guidelines and consistently produce high volumes of quality work. Have a demonstrated ability to work independently and without distraction.

Functional responsibilities –

Uses some subject-matter knowledge and judgment to complete assignments consisting of numerous steps that vary in nature and sequence. Selects from alternative methods and refers problems not solvable by adapting or interpreting substantive guides, manuals, or procedures. Typical duties include: assisting in a variety of administrative matters; preparing reports or other records; verifying statistical reports for accuracy and completeness; and handling and adjusting complaints. May also direct lower level clerks. General Clerk IV (Records) must have a thorough understanding of the guidelines for processing records, have an eye for detail and be meticulous in performing all document related tasks. Must also be proficient with the computer-based tracking systems and the document retrieval and re-filing procedures. Must be able to assist in training staff in the performance of office procedures.

Minimum Education/Skills –

Associates degree or an equivalent combination of training and/or experience.

Librarian –

Minimum Experience –

Three years experience directly related to the duties and responsibilities in the function. Experience performing complex and specialized tasks requiring advance skills in a particular library or information specializations, such as circulation, bibliographic services, cataloging, media services and/or library systems management. Must have experience overseeing total operation of a library specialty unit, including developing policies and procedures. Experience required in planning, implementing, evaluating and establishing services or service standards.

Functional responsibilities –

Maintains library collections of books, serial publications, documents, audiovisual and other materials and assists groups and individuals in locating and obtaining materials. Furnishes information on library activities, facilities, rules and services. Explains and assists in use of reference sources, such as card or book catalog or book and periodical indexes to locate information. Issues and receives materials for circulation or use in library. Assembles and arranges displays of books and other library materials. Maintains reference and circulation materials. Answers correspondence on special reference subjects. May select, order, catalog and classify materials.

Minimum Education/Skills –

Bachelors degree in Library Science or related field, or an equivalent combination of training and/or experience.

Graphics Specialist –

Minimum Experience –

Minimum of 3 years experience in graphics design work including proficiency in Quark Xpress, Adobe Illustrator, Adobe Photoshop, and/or InDesign.  Experience must include web design work. Must be organized and produce work in a fast-paced environment. Ability to handle detail, yet be creative and show initiative.

Functional responsibilities –

develop and document or maintain a standardized format for all graphic, charts, tables etc. This could include marketing support materials, print collateral and/or responsibility for maintaining, updating and keeping websites through simple design modifications, posting and removing events, and updating printed/published information and product information.

Minimum Education/Skills –

Four year degree in Graphic Design, Industrial Arts, or related field, or an equivalent combination of training and/or experience. Strong technical skills in design software.

Library Technician –

Minimum Experience –

One year experience directly related to the duties and responsibilities in the function. Must be familiar with performing defined routine technical/clerical procedures and/or customer information services within a library/information specialist unit, such as circulation, bibliographic, technical services, or cataloging.

Functional responsibilities –

Provides information service, such as answering questions regarding card catalogs, and assists in the use of bibliographic tools, such as Library of Congress catalog. Performs routine cataloging of library materials. Files cards in catalog drawers or computer records according to system used. Answers routine inquiries, and refers persons requiring professional assistance to Librarian. Verifies bibliographic information on order requests. Works or directs workers in maintenance of stacks or in section of department or division, such as ordering or receiving section of acquisitions department, card preparation activities in catalog department, or limited loan or reserve desk operation of circulation department.

Minimum Education/Skills –

High school diploma or an equivalent combination of training and/or experience.

Management Consultant –

Minimum Experience –

Minimum 8 years of increasingly complex and responsible experience in area of demonstrated expertise.

Functional responsibilities –

Consultant in specific functional area of project. Performs research, design and analysis of strategies, analyzing data, presenting results, or preparing study reports and papers. Provides services at the highest level or technical complexity, may require comprehensive specialized knowledge in one or more area. Position level based on specific requirements.

Minimum Education/Skills –

Bachelors degree in a related field, or an equivalent combination of training and/or experience.

Medical Records Clerk –

Minimum Experience –

Two years clerical or data input experience. Must be familiar with health information and records management principles. Ability to maintain confidentiality of records. Ability to read and understand written medical reports.

Functional responsibilities –

Compiles, verifies, and files medical records of hospital or clinic patients and compiles statistics for use in reports and surveys. Prepares folders and maintains records of newly admitted patients. Reviews contents of patients' medical record folders, assembles into standard order, and files according to established procedure. Reviews inpatient and emergency room records to insure presence of required reports and physicians' signatures, and routes incomplete records to appropriate personnel for completion or prepares reports of incomplete records to notify administration. Checks list of discharged patients to insure receipt of all current records. Compiles daily and periodic statistical data, such as admissions, discharges, deaths, births, and types of treatment rendered. Records diagnoses and treatments, including operations performed, for use in completing hospital insurance billing forms. May make copies of medical records, using duplicating equipment.

Minimum Education/Skills –

High school diploma or an equivalent combination of training and/or experience.

Medical Records Technician –

Minimum Experience –

Two years experience in health information management. Must be familiar with health information and records management principles. Proficient in the use of personal computer based databases, knowledge of medical terminology. Ability to maintain confidentiality of records. Ability to read and understand written medical reports.

Functional responsibilities –

Maintains medical records of hospital and clinic patients. Reviews medical records for completeness and accuracy. Codes diseases, operations, diagnoses, and treatments. Compiles medical care and census data for statistical reports. Transcribes medical reports. Maintains indexes on patient, disease, operation, and other categories. Directs routine operation of medical record department. Files, or directs Medical Record Clerk to file, patient records. Maintains flow of medical records and reports to departments. May assist medical staff in special studies or research.

Minimum Education/Skills –

Associates degree in Health Information Management or related field or an equivalent combination of training and/or experience.

Messenger Courier –

Minimum Experience –

Must possess a valid state drivers license. Must have demonstrated ability to maintain security of documents and packages entrusted. Demonstrated ability to work independently and without distraction.

Functional responsibilities –

Drives automobile or light truck to deliver messages, documents, packages and mail to various business concerns or governmental agencies. May perform miscellaneous errands, such as carrying mail to and from the post office and sorting or opening incoming and outgoing mail. May obtain receipts for articles delivered and keep a log of items received and delivered. May deliver items to offices and departments within an establishment.

Minimum Education/Skills –

High school diploma or an equivalent combination of training and/or experience.

Scanner Operator –

Minimum Experience –

Six months experience in the operation of office equipment and personal computers. Must have successfully completed training program on scanner operation and maintenance. Must have ability to follow established guidelines and consistently produce high volumes of quality work.

Functional responsibilities –

Position requires the operation of high-speed scanner or cameras to perform imaging or microfilming. Scanning and microfilming must be carried out according with established written procedures. Operators must become thoroughly familiar with document preparation procedures. Operators may be required to perform daily, weekly, and monthly maintenance routines including minor repair service on cameras and assigned equipment. Operators are expected to meet daily production goals and quality standards. Operators must have an eye for detail and be meticulous in task performance. Operators are required to accurately maintain daily production logs.

Minimum Education/Skills –

High school diploma or an equivalent combination of training and/or experience.

Senior Consultant –

Minimum Experience –

Minimum 10 years of increasingly complex and responsible experience in area of demonstrated expertise.

Functional responsibilities –

Consultant in specific functional area of project. Performs research, design and analysis of strategies, analyzing data, presenting results, or preparing study reports and papers. Provides services at the highest level or technical complexity, may require comprehensive specialized knowledge in one or more area. Serves as lead and/or supervises other Consultants. Position level based on specific requirements.

Minimum Education/Skills –

Advanced degree in related field or the equivalent education and/or experience.

Senior Management Consultant –

Minimum Experience –

Minimum 10 years of increasingly complex and responsible experience in area of demonstrated expertise.

Functional responsibilities –

Consultant in specific functional area of project. Performs research, design and analysis of strategies, analyzing data, presenting results, or preparing study reports and papers. Provides services at the highest level or technical complexity, may require comprehensive specialized knowledge in one or more area. Serves as lead and/or supervises other Management Consultants. Position level based on specific requirements.

Minimum Education/Skills –

Advanced degree in related field or the equivalent education and/or experience.

Support Staff I –

Minimum Experience –

Minimum two years of applicable administrative experience.

Functional responsibilities –

Administrative support specifically dedicated to the requirements of the project team.  Plans and produces correspondence, reports, proposals, memos, and other documentation using a personal computer.  Operates spreadsheet software, such as Excel, to produce finished documents.  Proofreads completed documents.  Provides copying and production support as needed.

Minimum Education/Skills –

High school diploma or an equivalent combination of training and/or experience.

Support Staff II –

Minimum Experience –

Minimum four years of progressively responsible administrative experience.

Functional responsibilities –

Administrative support specifically dedicated to the requirements of the project team.  Performs a wide range of clerical and administrative duties including, for example, typing, filing, tracking of time records, word processing, dictation, and composition of own correspondence.

Minimum Education/Skills –

High school diploma or an equivalent combination of training and/or experience.

Survey Worker (Interviewer) –

Minimum Experience –

Six months with primary responsibility for telephone or customer service work. Must have ability to follow established guidelines and consistently produce high volumes of quality work. Ability to understand and be understood by others.

Functional responsibilities –

Interviews people to obtain information on topics such as public issues or consumer buying habits. Contact people at home or place of business or by telephone following specified sampling procedures, or approaches them at random on street. Asks questions relative to items on form or questionnaire, records answers, and assists persons in filling out forms. May review, sort, classify and file forms according to specified procedures and criteria. May participate in Federal, state or local census surveys.

Minimum Education/Skills –

High school diploma or an equivalent combination of training and/or experience.

Technical Writer –

Minimum Experience –

Minimum two years of technical writing and copy editing experience, including experience with projects related to assigned technical areas.

Functional responsibilities –

Consultant in specific functional area of project. Provides support and advice on efficiencies of researching, organizing, writing, editing, and producing technical data for Government agency publication projects. Documents may include technical reports, summary reports, newsletters, abstracts, research publications, monographs, multimedia materials, trip reports, media advisories, scripts, training materials, proposals, public relations materials, and other technical information.

Minimum Education/Skills –

Bachelors degree in a related field, or an equivalent combination of training and/or experience.

Trainer/Instructor I –

Minimum Experience –

Minimum one year of applicable training experience in subject areas related to project assignments.

Functional responsibilities –

Provides support with client surveys to determine training demands for the end user. Assists in developing training modules and instructional materials. Maintains records of training activities, employee programs and program effectiveness.

Minimum Education/Skills –

Bachelors degree in a related field, or an equivalent combination of training and/or experience.

Trainer/Instructor II –

Minimum Experience –

Minimum three years of applicable training experience in subject areas related to project or program assignments.

Functional responsibilities –

Consultant in specific functional area of project or program. Establishes client surveys to determine training demands for the end user. Develops training modules and instructional materials in consultation with customers. Establishes and maintains records of training activities, employee programs and program effectiveness. Liaison for evaluation and follow up of results.

Minimum Education/Skills –

Bachelors degree in a related field, or an equivalent combination of training and/or experience.

Word Processor I –

Minimum Experience –

Minimum one year of clerical or data input experience in a technical or ADP environment. Hands-on experience with a word processing software program.

Must be reliable and maintain good work habits. Must have ability to follow established guidelines and consistently produce high volumes of quality work. Have a demonstrated ability to work independently and without distraction.

Functional responsibilities –

Produces a variety of standard documents, such as correspondence, form letters, reports, tables and other printed materials. Work requires skill in typing; a knowledge of grammar, punctuation and spelling; and ability to use reference guides and equipment manuals. Performs familiar, routine assignments following standard procedures. Seeks further instructions for assignments requiring deviations from established procedures.

Minimum Education/Skills –

High school diploma or an equivalent combination of training and/or experience.

Word Processor II –

Minimum Experience –

Minimum three years of clerical or data input experience in a technical or ADP environment. Hands-on experience with a word processing software program. Must be reliable and maintain good work habits. Must have ability to follow established guidelines and consistently produce high volumes of quality work. Have a demonstrated ability to work independently and without distraction.

Functional responsibilities –

Uses knowledge of varied and advanced functions of one or more types of software, or knowledge of specialized or technical terminology to perform such typical duties as editing and reformatting written or electronic drafts. Work may require knowledge of specialized, technical, or scientific terminology. Work requires familiarity with office terminology and practices; incumbent corrects copy and questions originator of document concerning missing information, improper formatting, or discrepancies in instructions. May provide lead to lower level word processors.

Minimum Education/Skills –

High school diploma or an equivalent combination of training and/or experience.

Word Processor III –

Minimum Experience –

Minimum five years of clerical or data input experience in a technical or ADP environment. Must be reliable and maintain good work habits. Must have ability to follow established guidelines and consistently produce high volumes of quality work. Have a demonstrated ability to work independently and without distraction.

Functional responsibilities –

Requires both a comprehensive knowledge of word processing software applications and office practices and a high degree of skill in applying software functions to prepare complex and detailed documents. For example, processes complex and lengthy technical reports that include tables, graphs, charts, or multiple columns. Uses either different word processing packages or many different style macros or special command functions. Independently completes assignments and resolves problem issues assigned to Word Processors.

Minimum Education/Skills –

Associates degree or an equivalent combination of training and/or experience.

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