De: .com



De:

"Teodor Lavrinenco"

Ajouter l'expéditeur dans les contacts

À:........................................

canonsupport@teleperformance.de

Dear Ms. Ileana Petrescu

  Thank you for the manual that you have sent me but I see that it is incomplete. P08 error is not caught up in the list of failures and therefore I tried to get in touch with authorized service center to see if I need to go to the printer at the office or can be solved in another way. Will also send a copy of the letter to dvstra gentlemen.

   "Dear Sir, I do not know why I always problematic in connection with this printer, Canon PIXMA MP 270! Now I have problems with it. He shows me the error P 08. When I tried to get in touch with SC Sistec SBSOL SRL calling tel 0219633 or 0214083240 for warranty repairs. Operator on the phone treated me with much disdain, she told me to not talk to anyone about the damage. I wanted a professional opinion, if the fault falls within what is remedied warranty period or not, whether to send printer cartridges in it or not. She said that angry, said I need to know what to do. It is their duty to talk with customers incompetent. She hung up Without ending the discussion: I am sending this mail to know what companies will assign the name of Canon. I note that the road Oltenita - Bucharest and return to leading printer repair, Oltenita, Bucharest and back to retrieve it means a financial effort huge (~ 150) lei. My pension is 980 lei. In another, a new printer costs 240 lei. However, the company mentioned my interlocutor asked me what city is closer to Oltenita, believing that was in Oltenia, Oltenita!

    With thanks for your time!

....................................."

I mention that before buying the printer did not know that they can not refill the ink cartridges. The value of the two cartridges is half the full value of the printer. It is a subtle method of cheating customers.

 Yours sincerely

.............................................

 Mon 20.12.10, canonsupport@teleperformance.de a écrit:

From: canonsupport@teleperformance.de

Objet: Canon Helpdesk 000000001465644

A: tl.................@

Date: Lundi 20 décembre 2010, 2:55 p.m.

 

Date:

20/12/2010

Ticket Number:

Dear Sir L............ 01465644,

Manual in several languages can be sent by mail because of size. I will send you this manual and installation instructions to your email address by transfer.ro.

If you have further questions regarding this matter or wish to reply to this message within 5 days, please click this link.

Sincerely,

Ileana Petrescu

Canon Care Centre

Online Support

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