Capital One Escrow Express SM Reference Guide

Capital One Escrow ExpressSM Reference Guide

Table of Contents

Overview

2

Accessing Capital One Escrow Express

2

About the Capital One Escrow Express Menu

4

About the Master Account Summary

5

Creating a New Escrow Sub Account

6

Submitting a W9 to the Bank

11

Viewing Escrow Sub Accounts for a Master Account

12

Select Escrow Account

12

Manage Account Option

15

Making Changes to Escrow Sub Accounts

16

Editing an Escrow Sub Account

16

Closing an Escrow Sub Account

18

Managing Transactions

20

Allocating Funds to Escrow Sub Accounts

20

Transferring (Disbursing) Funds to the Master Account

24

Viewing/Deleting Pending Activity

27

Viewing/Printing Processing Alerts

29

Viewing/Printing/Downloading Transaction History

30

Master Account Transaction History

30

Escrow Sub Account Transaction History

32

Accessing Statements

35

Master Account Statements

35

Escrow Sub Account Statements

37

Viewing Activity Reports

38

Splitting Interest

38

Glossary of Terms

39

Overview

Capital One Escrow Express is a virtual sub-accounting system that lets you manage virtual Escrow Sub Accounts securely and efficiently online. Once you enroll through Intellix,SM you will be able to create virtual Escrow Sub Accounts, manage transactions and access statements. Let's get started...

Accessing Capital One Escrow Express

1 Within Intellix, from the Services menu, select Master Accounts List under Escrow Express.

The Master Accounts List displays.

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2 Select the desired Master Account. The Master Account Summary screen displays:

NOTE: A Timeout Warning pop-up will display in a separate window after 15 minutes of inactivity. If this warning displays, click Continue Session to extend the session. All information not submitted will be lost unless the session is extended.

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ABOUT THE CAPITAL ONE ESCROW EXPRESS MENU

Located at the top of every page, the menu provides links to all Capital One Escrow Express functions.

Master Accounts View transactions and retrieve statements at the Master Account level.

Escrow Accounts View transactions and retrieve statements at the Escrow Sub Account level. NOTE: Escrow Sub Accounts are referred to as Escrow Accounts in Capital One Escrow Express.

Transactions Perform allocations to Escrow Sub Accounts, perform transfers (disbursements) to and from Escrow Sub Accounts, and view pending activity.

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ABOUT THE MASTER ACCOUNT SUMMARY

The Master Account Summary includes information about your account, including the following:

?Master Account: Your Master Checking Account Number (also known as the DDA). ? Last Processing Date: The last day transactions were posted on Capital One Escrow Express. ?Current Date: Today's date. ?Next Processing Date: If performing transactions outside of bank hours, the Next Processing

Date will reflect weekends and Bank holidays. ?Processing Alerts: Items requiring your attention. ?Total Account Balance: Master Checking Account balance at the time the session was opened.

For reconciling purposes, always use the Master Checking Account Statement. ?Current Master Balance: Amount that was not allocated as of the beginning of the day. ? Available Master Balance: Amount that is currently available for allocation. ? Number of Escrow Accounts: Number of Escrow Sub Accounts. ?Total Number of Open Escrow Accounts: Number of open Escrow Sub Accounts. ?Total Number of Closed Escrow Accounts: Number of closed Escrow Sub Accounts. ?Current Escrow Balance: Sum of funds in Escrow Sub Accounts as transactions are completed

during the day. ?Available Escrow Balance: Sum of funds already allocated to Escrow Sub Accounts as of the

beginning of the day.

Below the Master Account Summary is the Information Messages section. Messages from Capital One Bank including a note to review Processing Alerts, if necessary.

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Creating a New Escrow Sub Account

1 Click the Create New Account option from the menu. The New Escrow Account screen displays.

2 Select the Product from the drop down. NOTE: ?The Opened Date defaults to today's date. This date can be backdated or future dated by up to 30 days, but cannot be prior to the Master Account's open date. The Opened Date can be changed for new accounts only. If this date must be changed, the account can be closed and a new account opened. ? Additional fields may display depending on the Product selected.

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3 Enter information in the appropriate fields; guidelines as follows:

Reference Contents of this field will be put into the memo line of any official checks that are issued by the bank. This field has an alpha/numeric character limit of 15.

Short Name Input a name that may serve as an alternate way to identify the Escrow Sub Account. This field has an alpha/numeric character limit of 15.

Item ID The apartment number, client number, case number or some other unique account identifier. This is another way you can associate an Escrow Sub Account to a customer for tracking purposes.

Tax Status Select the Tax Status, choices are as follows:

? W8 ? COMPLETE ? W8 ? INCOMPLETE (Federal Backup Withholding at 28%) ? W9 ? COMPLETE ? W9 ? EXEMPT ? W9 ? INCOMPLETE (Federal Backup Withholding at 28%)

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