Buying and selling: Setting the context Activity 1 Bingo



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Consumer Education

Running a Car

Activity to develop knowledge and understanding of what is involved in servicing, running a car, MOTs and repairs . Includes servicing-, repairs and MOT quizzes, checklist, record sheet and essential information.

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Buying and running a car: Running a car. Ready to go pack

This document provides activities to use with learners/ participants/ service users; the material has been written to include education focuses on literacy, numeracy, functional skills and English for speakers of other languages within a formal education setting. However if you wish to use the activities within an informal group or as part of an awareness raising campaign you will only need p9 onwards.

Learning resources are not designed for tutors/ educators to advise their participants on specific cases; where necessary participants should be directed to the appropriate advice agency.

|Unit/Activity name |Unit/ Activity focus |Consumer education objectives |Literacy, language and numeracy |Literacy curriculum |ESOL curriculum refs|Numeracy curriculum |Functional skills |

| | | |objectives |refs | |refs |standards |

|Unit 2 |Develop knowledge and vocabulary |Identify and understand all work |Use a range of reading strategies |Rw/L1.2 |Rw/L1.2a | |Reading L1 |

|Activity 3 |relating to MOT and parts of a car|undertaken as part of an MOT |to read and understand key | | | | |

|The MOT | | |vocabulary and terms relating to | | | | |

| | | |MOTs and parts of a car | | | | |

|Unit 2 |Read and understand key |Develop knowledge and understanding of|Trace and understand explanatory |Rt/L1.1 |Rt/L1.1a | |Reading L1 |

|Essential information |information |main consumer rights in relation to |texts | | | | |

|Running a car | |running a car and where to seek advice| | | | | |

| | |and support | | | | | |

Buying and running a car: Unit 2 Activity 1 Servicing your car, repairs and MOTs

|RESOURCES AND PREPARATION |

|Before the session: |

|Buying and running a car: Unit 2 Activity 1 Servicing your car, repairs and MOTs: copy one set for each learner in the group – single sided and not stapled and one copy of answers for each pair |

|LITERACY AND LANGUAGE FOCUS |

SUGGESTED PROCEDURE

• Set the context by eliciting the difference between a service, repairs and an MOT. Take suggestions without giving comment.

• Divide learners into pairs. Evenly share the texts between different tables e.g. depending on the size of the group you may use six tables – two tables each with half of the MOT texts, two with half of the repairs texts on each etc.

• Tell each pair that they need to:

– move around the room and go to three different tables in order to read each of the three texts

– each learner can take a copy of the text at each table

– discuss the answers together and record their answers to the true or false questions on their activity sheet

• When everyone has answered the questions to all three texts, give out an answer sheet to each pair for self-checking.

• Take any questions as a whole group discussion.

• Check understanding by revisiting the first question about the difference between a service, repairs and an MOT and elicit a definition for each e.g.

– a vehicle service: optional annual car maintenance which helps to ensure cars continue to work safely and efficiently

– an MOT: an annual Ministry of Transport test for a vehicle to check the safety of a vehicle and that it is roadworthy. This is a legal requirement for all cars three years old or over. If a car fails the MOT, it is illegal to drive the car until the necessary repair or replacement has been carried out

– a vehicle repair: a specific job undertaken by a garage or the owner when something in a car stops working, breaks or does not work to the required standard.

Buying and running a car: Unit 2 Activity 2 Running a car

|RESOURCES AND PREPARATION |

|Before the session: |

|Buying and running a car: Unit 2 Activity 2 Research project record: a copy for each learner |

|LITERACY AND LANGUAGE FOCUS |

SUGGESTED PROCEDURE

• Ask learners how they think car users select garages to use for MOTs, servicing and repairs. Ensure the discussion includes reference to word of mouth recommendations, using nationally known chains, local garages and ones found through reference sources.

• Encourage learners to consider the relative risks versus reassurances of using each of these and flag up the importance of looking for the TSI Approved code scheme logo displayed by a trader. If a firm displays this, it operates to higher standards of customer protection than the law requires. Flag up the advantages and additional protection this offers i.e. the business:

– offers better protection than the law requires

– gives you clear-cut information about the goods or services they're selling including accurate delivery/ completion dates

– has user-friendly, straightforward and quick procedures for dealing with customer complaints

– will use clear and fair contracts

– is committed to treating you fairly if problems arise

– will offer free or low cost dispute resolution if you can't agree how to sort out a problem.

• Introduce the research activity by explaining that individuals or small groups are to research three local garages or service centres to compare and contrast prices of these different facilities. Encourage learners to select a range including a small local garage and one which is part of a national chain.

• Elicit ideas from learners for a specific list of information they need to find out through their research e.g.

– Name and contact details for garage e.g. address, email, telephone number, website address (if they have one)

– Cost of major service (two yearly full service)

– Cost of full service (annual service)

– Cost of interim service (six monthly check up and service which might be recommended for new cars)

– Cost of MOT

– Cost of some specific repairs (each group can select two or three they want to investigate e.g. replace exhaust, new tyre fitted and balanced etc.)

– Whether garage is part of a consumer code of practice scheme such as the TSI Approved code scheme

– What guarantees garages offer in relation to the quality of their work and the parts used

– Whether they offer any discounts e.g. for members of specific breakdown organisations etc.

• Elicit suggestions for research to find the different centres e.g. local telephone directories, local newspapers, internet comparison sites, .uk for MOT centres, word of mouth recommendations from car owners they know etc.

• In their groups, learners now decide how they are going to undertake their research, what the questions will be and how they are going to record their data. Ensure each group uses a range of reference sources and methodologies such as research on the internet, telephone calls, face to face visits, email etc.

• Give learners a copy of Buying and running a car: Unit 2 Activity 2 Research project record to record their findings or ask learners to design their own table or spreadsheet to record their findings. They may find that, for example, an interim service differs in its detail from one garage to another so they will need to plan how to record these differences.

• When learners have collected their data, ask each group to display their research and summarise their main findings to the group e.g.

– which garages they chose, why and how

– which research methods they chose

– which garages were the cheapest

– which garages were the most expensive

– which garages they felt would offer the best quality/ most reliable service

– which garages offered the best discounts

– any additional information they found out.

• When all groups have finished their presentations, use the information provided and displays to form some overall evaluations of the main findings. At this stage it is important to ensure that learners understand that:

– the price may not always reflect the quality of the work

– it is important to ensure garages are part of the TSI Approved code which offer customers some protection in the event of problems with quality of work or parts

– shopping around ensures that you are in the best position to choose a garage.

Buying and running a car: Unit 2 Activity 3 The MOT

|RESOURCES AND PREPARATION |

|Before the session: |

|Buying and running a car: Unit 2 Activity 3a The MOT: copy, laminate and cut up one set for each group. N.B. depending on the level of the group the key words and image can be cut as one strip or as two i.e. learners |

|either have two or three component parts to match |

|Buying and running a car: Unit 2 Activity 3b The MOT record: copy one set for each learner |

|LITERACY AND LANGUAGE FOCUS |

SUGGESTED PROCEDURE

• Set the context by checking that learners can explain the difference between an MOT and a service.

• Elicit ideas from learners on what an MOT includes.

• Divide learners into groups. Ask the learners to match the parts of a vehicle, with the correct image and the detail of what is tested.

• Give learners a copy of Buying and running a car: Unit 2 Activity 3b The MOT record for self-checking.

|OPTIONAL LANGUAGE FOCUS: |

|ESOL learners can work together using dictionaries and the internet to find and check the meaning of new words. |

|Ideas for support and differentiation |

|Cards can be cut up in different ways depending on the level of support learners need. Learners needing more support can be given fewer pieces to match. Also the first two columns (i.e. the word and the image) can be cut |

|as one rather than two pieces. |

What you need to know about servicing,

repairs and MOTs

Servicing a car

A service is a regular vehicle maintenance check. Services are not legal requirements but car owners are usually advised to have their cars serviced once a year or after a certain number of miles.

When you arrange a service with a garage, it is important that you specify whether you want a service to the manufacturer’s specification or to the garage’s own service schedule. If you decide on the garage’s own service, find out what it covers and ensure this is what you want for your car. You should also be aware that within the garage’s own service more than one level of service may be offered so check out which of these you want and how much it will cost before agreeing to the work.

Look for a garage that displays the TSI Approved code logo. This sign means that the garage offers more protection for customers than the law requires.

|Servicing a car quiz |True |False |

|All garages offer the same level of servicing for cars. | | |

|It is normal for a manufacturer to recommend servicing a car after it has been driven for a certain | | |

|number of miles or time interval. | | |

|Servicing your car is a legal requirement. | | |

|Vehicle manufacturers have a maintenance schedule that they recommend. | | |

Repairing a car

If you simply require a fault on the car to be repaired, give the garage a clear description of what you believe the problem to be and what you want done about it. If possible obtain a written quotation or an estimate and make it clear that the garage must get any additional work authorised by you before it is started.

Check whether labour, parts and VAT are included in the overall price quoted. The garage’s quotation should include these so ensure you also receive a detailed invoice showing parts, labour and VAT after the job is completed. Speak to the manager straight away and point out your concerns if you disagree with any of the costings. If you cannot agree over the matter, make the manager aware that you are paying without prejudice or under protest and that you will follow up the complaint.

You should not refuse to pay. You may be committing a criminal offence if you drive the car away without payment. Garages have a right to retain the vehicle until full settlement is made. Keep the invoice and any other paperwork as evidence if you decide to take the matter further.

If you look for a garage that displays the TSI Approved code logo you can be confident that you will be treated fairly. This logo means that the garage offers more protection for customers than the law requires.

|Repairing a car quiz |True |False |

|Garages can make a repair on your car even if you have not authorised it. | | |

|The quotation for repairs should always include labour, parts and VAT. | | |

|If you disagree with the invoice you should refuse to pay. | | |

|Garages can hold on to your vehicle until you have paid your bill. | | |

MOT

As soon as cars are three years old they must have an MOT (Ministry of Transport) test every year to check that they are roadworthy. All cars undergoing an MOT are tested for the same legal requirements. The test does not cover the condition of the engine, clutch or gearbox.

If the car gains its MOT certificate, this will confirm that the vehicle, at the time of its test, without taking it apart, meets minimum environmental and safety standards. It does not mean the vehicle is roadworthy for the life of the certificate and is not a substitute for regular maintenance.

If the car fails the MOT test, you will also be given an Advisory Notice for any recommended repairs for the vehicle at the time of the test.

If you disagree with your MOT test results, you should discuss them with an MOT test station representative before anyone carries out repairs to the vehicle. If you want to appeal against a failed test result, then you need to complete an appeal form ‘VT17’ available from any MOT test station, online or by ringing VOSA (The Vehicle and Operator Services Agency). Your appeal must be received within 14 working days of the test, and VOSA will need a full test fee from you. VOSA will then offer you an appointment within five days to recheck your vehicle.

If your appeal is successful, then some or all of the test fee will be refunded to you.

See more at: .uk/vosa/

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|MOT quiz |True |False |

|A car has to be at least four years old before it has to have an MOT test. | | |

|By law all cars should have an MOT test every year. | | |

|The MOT test includes checking the gear box. | | |

|If the car fails the MOT test you will be given an Advisory Note for any recommended repairs. | | |

|If you disagree with your car’s MOT test results, you can appeal by filling in a VT17 form available| | |

|at any MOT test station. | | |

|If you decide to appeal, you must ensure that VOSA receives your VT17 form within 10 days of the | | |

|test taking place. | | |

What you need to know about servicing your car, repairs and MOTs

Servicing a car

1. False Garages offer a range of services.

2. True It is recommended that cars are serviced regularly based on mileage or number of years.

3. False Servicing your car is not a legal requirement.

4. True Vehicle manufacturers have a maintenance schedule that they recommend.

Repairing a car

1. False Garages should get authorisation from the owner before doing repairs on a vehicle.

2. True Quotations for repairs should include labour, parts and VAT.

3. False If you disagree with the invoice you should not refuse to pay. However, you need to tell the manager that you are paying without prejudice or under protest and that you will follow up the complaint.

4. True Garages can hold on to your car until you have paid your bill.

MOTs

1. False A car requires an MOT certificate as soon as it is three years old.

2. False Only cars over three years old are required by law to have an annual MOT test.

3. False A gear box check is not included in the test.

4. True If the car fails the MOT test you will be given an Advisory Note for any recommended repairs.

5. True If you disagree with your car’s MOT test results you can appeal using a VT17 form available at any MOT test station.

6. False If you decide to appeal you must ensure that VOSA receives your VT17 form within 14 working days of the test taking place.

|Names of researchers |Research methods and reference sources |

| | |

| | |

| | |

| | |

| | |

|Garage |Name |Address |Tel. no |Email |Website |

|2 | | | | | |

| | | | | | |

| | | | | | |

|3 | | | | | |

| | | | | | |

| | | | | | |

|Main findings |Garage 1 |Garage 2 |Garage 3 |

|Cost of major service |£ |£ |£ |

|Cost of full service |£ |£ |£ |

|Cost of interim service |£ |£ |£ |

|Cost of MOT |£ |£ |£ |

|Cost of repair |£ |£ |£ |

|Cost of repair |£ |£ |£ |

|Cost of repair |£ |£ |£ |

|Follows an TSI approved code? | | | |

|Guarantees on work? | | | |

|Any discounts? | | | |

|Any additional findings/comments? | | | |

|Components |Car part |Detail checked |

|inspected | | |

|Vehicle structure and body |[pic] |No excessive corrosion or damage in specific areas. |

|Exhaust emissions |[pic] |Meet emission requirements dependant on vehicle’s age and fuel type. |

|Fuel system |[pic] |No leaks. Fuel cap can be fastened and sealed effectively. |

|Seat belts |[pic] |All are in place. Checked for type of belt, condition, working order and how secure they are. |

|Seats |[pic] |Those at the front are secure and all (back and front) can be secured in upright position. |

|Doors |[pic] |Latches close securely and all doors can be opened from inside and outside. |

|Mirrors |[pic] |Minimum number are present, secure and in good condition (clear view). |

|Boot and bonnet security |[pic] |Latches on both can be secured in closed position. |

|Brakes |[pic] |Condition, working order and that they stop car efficiently. |

|Tyres and wheels |[pic] |All are secure. Checked for type, tread depth, size and condition. Spare tyres not inspected. |

|Registration plates |[pic] |Condition, secure and characters are correctly spaced and formed. |

|Lights |[pic] |Aim of headlamps is correct. Checked for condition, operation and that all are secure. |

|Wipers and washers |[pic] |Operate efficiently to give clear view ahead through windscreen. |

|Windscreen |[pic] |Condition of glass and driver’s view ahead are clear. |

|Horn |[pic] |Suitable and sound operates sufficiently well. |

|Steering and suspension |[pic] |Wheel operates satisfactorily and condition is acceptable. |

|Vehicle identification number |[pic] |VIN is visible on vehicles first used on or after 1 August 1980. May be more than one on multi-stage build vehicles. |

The MOT record

|Components inspected |Detail checked |

|__________ structure and body |No excessive corrosion or damage in specific areas. |

|[pic] | |

|__________ emissions |Meet emission requirements dependant on vehicle’s age and fuel type. |

|[pic] | |

|__________ system |No leaks. Fuel cap can be fastened and sealed effectively. |

|[pic] | |

|________ ________ |All are in place. Checked for type of belt, condition, working order and how secure they |

|[pic] |are. |

|________ |Those at the front are secure and all (back and front) can be secured in upright |

|[pic] |position. |

|________ |Latches close securely and all doors can be opened from inside and outside. |

|[pic] | |

|_________ |Minimum number are present, secure and in good condition (clear view). |

|[pic] | |

|_______ and _______ security |Latches on both can be secured in closed position. |

|[pic] | |

|________ |Condition, working order and that they stop car efficiently. |

|[pic] | |

|______ and wheels |All are secure. Checked for type, tread depth, size and condition. Spare tyres not |

|[pic] |inspected. |

|_____________ plates |Condition, secure and characters are correctly spaced and formed. |

|[pic] | |

|_________ |Aim of headlamps is correct. Checked for condition, |

|[pic] |operation and that all are secure. |

|________ and washers |Operate efficiently to give clear view ahead through windscreen. |

|[pic] | |

|_________ |Condition of glass and driver’s view ahead are clear. |

|[pic] | |

|_______ |Suitable and sound operates sufficiently well. |

|[pic] | |

| ________ and suspension |Wheel operates satisfactorily and condition is acceptable. |

|[pic] | |

|_________ ___________ number |VIN is visible on vehicles first used on or after 1 August 1980. May be more than one on |

|[pic] |multi-stage build vehicles. |

Essential information

for running a car

If something goes wrong

• If something goes wrong after you’ve bought a car, go back to the seller straight away, explain the problem and say what you want done.

• If a car was bought from a dealer which is a member of a trade association that follows a code of practice, you can get advice and information from motorindustrycodes.co.uk or on 0800 692 0825. It may also belong to a local authority car trader scheme. These may provide a conciliation or mediation service which is useful if you get into a dispute with the dealer.

See: The Retail Motor Industry Federation rmif.co.uk or The Society of Motor Manufacturers and Traders smmt.co.uk

• If the car is still under manufacturer’s warranty, then contact the Society of Motor Manufacturers and Traders.

• Contact The Citizens Advice consumer service at .uk or call the help line on 03454 04 05 06 Welsh language: 03454 04 05 05.

Repairs and servicing

• There are set prices for MOTs.

Charges for servicing can vary a lot between garages and different levels of service. Check what a service includes and that this meets your needs.

• When you’re choosing a garage look out for the TSI Approved code logo. It means that the business is a member of a trade body that has an approved code of practice. This means that the business has made a commitment to treat its customers fairly and to provide you with rights greater than the law requires.

See:

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[pic]Buying and running a car

Buying and running a car

Buying and running a car

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