Dealership Internal Control Manual - NIADA

buying a car at a dealership to be an unpleasant, anxiety-producing experience, involving aggressive sales tactics, questionable business ethics, and the inevitable haggling over price. (See nearby sidebar) Despite the unpleasantness, U.S. consumers have had no choice but to go to car dealer franchises for the purchase of new vehicles. The strong car-dealer lobby has been able to influence ... ................
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