Key Service Qualities to Build Cardmember Satisfaction and ...
displayed by the service advisor. At Elan, our average cardmember satisfaction rate in 2015 was at 96%. In addition, 81% of cardmember support calls were resolved within one minute. Key Service Qualities to Build Cardmember Satisfaction and Profitability 2 % Achieved Elan’s 2015 Overall Cardmember Satisfaction Rate 100.00 96.00 92.00 88.00 84 ... ................
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