Business English - Express Publishing

Book

1

Scope and Sequence

Unit

Topic

Reading context

Vocabulary

Function

1 Greetings and Goodbyes

2 Introductions

Guide Guide

3 Small Talk

Blog

4 Ending

Advice Column

Conversations

5 Ordering Numbers

Letter

6 Figures

Memo

7 Dates

Blog Entry

8 Time and Expressions

Email

9 Vacation Time Memo

10 Prices

Advertisement

11 Pay and Benefits

12 Your Job

Pay Guide Webpage

13 Types of Work Job Listings

14 Getting to Work Blog Post

15 Skills and

Job

Qualifications Advertisement

bow, cheek, custom, firm, greet, it was nice meeting you, kiss, pleased to meet, polite, shake hands

Giving advice

colleague, I'd like you to meet, in common, introduce, left out, let me introduce you to, mention, occupation, relationship, steer the conversation

Making introductions

avoid, discuss, flow, involve, living, marital status, religion, small talk, topic, weather

Describing familiarity

get back, have the time, hurt feelings, I'm afraid, phrase, rude, run, take up, time, tone

Ending a conversation

21st of July, 30th Avenue, continue, directions, first, floor, Correcting a journey, main entrance, second building, third, three mistake blocks

approximately, currency, estimate, exact, figures, forecast, fraction, percent, percentage, quarter

Describing good results

appointment, calendar, deadline, diary, electronic planner, enter, erase, priority, schedule, up-to-date

Cancelling an appointment

book a table, break, early, half past, plan, quarter past, Announcing a

quarter to, sharp, spend, time, waste time

change

days holiday, in advance, off, policy, request, sick time, Describing time time off, vacation time, weekday, weekend

basic price, exclude, fee, price quote, sales tax, shipping cost, tax, value, VAT, worth

Describing costs

commission, double, earn, minimum wage, overtime, Politely denying

pay review, performance, raise, rate, salary

requests

accountant, bank clerk, designer, environment, factory Agreeing with a

worker, occupation, office, salesperson, teacher

statement

contract, experience, full time, opportunity, part time, pension plan, permanent, retirement plan, temporary, terminate

Talking about hopes

accomplish, carpool, catch the bus, catch up on, commute, passenger, stop, subway, take the train, traffic jam

Offering a seat

applicant, course, desirable, necessary, on the job,

Describing

qualification, research, shift, skilled, training unskilled experience

Table of Contents

Unit 1 ? Greetings and Goodbyes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Unit 2 ? Introductions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Unit 3 ? Small Talk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Unit 4 ? Ending Conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Unit 5 ? Ordering Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Unit 6 ? Figures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Unit 7 ? Dates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Unit 8 ? Time and Expressions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Unit 9 ? Vacation Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Unit 10 ? Prices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Unit 11 ? Pay and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Unit 12 ? Your Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Unit 13 ? Types of Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Unit 14 ? Getting to Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Unit 15 ? Skills and Qualifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Book

2

Scope and Sequence

Unit

Topic

Reading context

Vocabulary

Function

1 Product Details Press Release

assemble, benefit, come out, develop, distributed by, Changing

feature, launch, manufacture, quality, ship from

deadlines

2 Selling Products

Webpage

direct sales, e-commerce, item number, mail order, match, Taking product

phone order, promise, retailer, shipping, wholesale

orders

3 Product Problems

Manual

customer service, guarantee, make, model, receipt, Listing refund, replacement, return, satisfy, service department, conditions warranty

4 Telephoning Blog Post

available, call you back, connect me to, courtesy,

Offering to take a

extension, hello, I'm calling from, May I speak to, nice message

speaking to, switchboard, thank you for your time, this is

5 Emails

Tutorial

@ symbol, attachment, correspondence, delete, email address, formal, forward, informal, message, option, reply to all

Identifying a problem

6 Letters

Manual

closing, enclosure, ending, forward, full name, greeting, Asking for recipient, return address, salutation, sender, signature confirmation

7 Faxes

Poster

confirmation, cover sheet, document, fax number, fax something over, gone through, insert, keypad, resend, subject

Asking for help

8 Types of Meetings

Planner Extract address, AGM, arrange, board, brainstorm, cancel, chat, clash, induction, postpone, set up, update

Talking about time conflicts

9 Meeting

Blog

Etiquette

ask for explanation, bicker, disagree, interrupt, jargon, objection, repeat yourself, send your apologies, state your opinion, take note, talk over, waste time

Disagreeing with an opinion

10 Making a

Memo

Presentation

audience, diagram, eye contact, handout, introduce, move Giving examples on to, note, outline, prepare, section, slide, summarize

11 Time

Brochure

Management

ahead of schedule, behind schedule, completion,

Asking for advice

deadline, delay, delegate, distraction, interruption, keep

track, make up for lost time, prioritize, set, timekeeping

12 Negotiations

Magazine Article anticipate, back down, close the deal, compromise, conflicting interests, confrontational, hostile, intense, mutually acceptable, negotiate, trade-off

Making a suggestion

13 Customer Service

Manual

assure, bring a problem to our attention, customer base, Correcting a exceed expectations, feedback, go beyond the call of statement duty, go out of your way, go the extra mile, loyalty, rectify, satisfaction, word of mouth recommendation

14 Making Travel Email Arrangements

accommodations, amenities, business class, coach, Talking about confirm, e-ticket, fare, first class, itinerary, layover, rent, prices reservation

15 Travel Necessities

Travel Guide

check in, contact information, destination, foreign currency, inoculation, journey, map, medication, paperwork, passport, travel guide

Expressing doubt

Table of Contents

Unit 1 ? Product Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Unit 2 ? Selling Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Unit 3 ? Product Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Unit 4 ? Telephoning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Unit 5 ? Emails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Unit 6 ? Letters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Unit 7 ? Faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Unit 8 ? Types of Meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Unit 9 ? Meeting Etiquette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Unit 10 ? Making a Presentation at a Meeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Unit 11 ? Time Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Unit 12 ? Negotiations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Unit 13 ? Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Unit 14 ? Making Travel Arrangements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Unit 15 ? Travel Necessities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Book

3

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