Job Specification
Job Description
|Job title: |Data and Analytics Officer |
|Department: |Development & Alumni Relations (DDAR) |
|Salary |Grade 6 |
|Responsible to: |Research & Resources Manager |
|Responsible for: |Casual clerical workers |
|Location: |East Building 2.2 |
|Purpose of the job: |
| |
|The Raiser’s Edge database, which holds records of over 130,000 alumni, donors and other stakeholders of the University, underpins the |
|Department’s alumni relations and fundraising activities. It is also a resource for the wider university, providing information for |
|both academic and professional service Departments such as the Careers Service. |
| |
|The postholder will provide data analysis to inform and guide the Department of Development and Alumni Relations (DDAR’s) alumni |
|engagement and fundraising strategies. |
| |
|The Data and Analytics Officer will provide the Department’s Senior Management Team with reports and metrics on alumni and donor data |
|that will help the Department to maximise the effectiveness of its alumni communications, events and fundraising campaigns. |
|Duties and Responsibilities: |
| |
|To analyse alumni demographics in order to assist the strategic planning of alumni events, communications and Annual Fund campaigns, |
|identifying those alumni with whom the University is most/least engaged in order to help target the Department’s activities and |
|resources appropriately. |
| |
|To use data mining and modelling in order to identify trends in constituent and donor behaviour. |
| |
|To produce a range of reports for Academic; Professional Service Departments (e.g. Careers Service); Senior Management (e.g. |
|Pro-Vice-Chancellor, Research) and colleagues within DDAR in response to a variety of requests about alumni demographics and employment|
|(e.g. creation of heat maps, reports showing international alumni engagement). |
| |
|To liaise with Departmental Team Leaders in order to identify particular reporting and analysis needs. To produce quarterly KPI |
|reports for all teams within the Department. To consider both current and possible future reporting requirements and work with the |
|Database Manager to ensure that information is captured and stored appropriately to maximise its use in reporting and analysis. |
| |
|To undertake data segmentation in preparation for telethons, direct mails and other mass communications, liaising with the Annual Fund |
|Team and Alumni Communications Teams as appropriate. |
| |
| |
| |
|To assist the Alumni Communications Manager in designing alumni surveys and to analyse the resulting information, advising the Alumni |
|Relations, Annual Fund and Major Gifts teams on courses of action. |
| |
|To monitor information pertaining to alumni engagement, ensuring that alumni activity in mentoring, volunteering, chapter management |
|and active participation in University networking sites is captured and recorded in such a way that it can be analysed and reported on.|
| |
|To be the Departmental expert on Data Protection, keeping abreast of changes in regulation, ensuring that the Department’s policies and|
|procedures are updated and adhered to accordingly and training new members of staff in DP Procedures. To be the main point of contact |
|with the University’s Data Protection team. |
| |
|To assist with provision of Raiser’s Edge training for staff within the Department. |
| |
|To assist other members of the Research & Resources team with processing donations, alumni information requests and updating records as|
|necessary. |
| |
|Additional requirements of the job |
| |
|Participate in any training course which the Director of Development & Alumni Relations considers relevant to the duties of the post |
|and /or the needs of the postholder as agreed through the Staff Development and Performance Review process. |
| |
|The need to maintain strict confidentiality when dealing with personal and sensitive information. |
| |
|Internal and external relationships: |
| |
|Daily contact with staff in the Department of Development and Alumni Relations. |
| |
|Contact with colleagues in Academic and Professional Service Departments. |
| |
|Some supervision of casual clerical workers. |
| |
Person Specification
|Criteria |Essential |Desirable |Assessed by |
| | | |AF |I |T |
|Qualifications | | | | | |
|Educated to at least first degree level or equivalent. |( | |( | | |
|Experience/Knowledge | | | | | |
|Experience of manipulating and analysing large volumes of data, |( | |( |( |( |
|ensuring quality, integrity and accuracy of information. | | | | | |
|Knowledge of large CRM databases, ideally Raiser’s Edge and |( | |( |( | |
|comprehensive understanding of the structure of databases. | | | | | |
|Ability to assess the implications of data storage methods, including|( | |( |( | |
|the effect on future reporting abilities. | | | | | |
|A sound understanding of the role of alumni relations and fundraising| |( | |( | |
|within universities and awareness of current issues in Higher | | | | | |
|Education. | | | | | |
|Experience of data mining tools and techniques. | |( | |( | |
|Sound understanding of Data Protection and Freedom of Information |( | | |( | |
|regulations. | | | | | |
|Experience of producing bespoke reports in response to diverse |( | |( |( | |
|information requests. | | | | | |
|Programming languages: knowledge of Python or R. | |( | | | |
|An interest in business intelligence trends and tools. | |( | | | |
|Skills | | | | | |
|Analytical thinker. |( | | |( |( |
|Excellent attention to detail. |( | |( | |( |
|Highly computer literate, including Microsoft Office skills |( | |( |( |( |
|(particularly Excel) to an advanced level. | | | | | |
|Ability to manage diverse workload efficiently; adhering to |( | | |( | |
|deadlines. | | | | | |
|Excellent written and verbal communication skills and good numeracy |( | |( |( | |
|skills. | | | | | |
|Attributes/Personal Characteristics | | | | | |
|An enquiring mind. |( | |( |( | |
|An enthusiasm and aptitude for problem solving. |( | |( |( | |
|Capable of remaining calm under pressure while maintaining highest |( | | |( | |
|levels of accuracy. | | | | | |
|Confident and personable, able to communicate with colleagues at all |( | | |( | |
|levels. | | | | | |
|Flexible approach to work and willingness to be accommodating over |( | | |( | |
|working hours when required. | | | | | |
|Ability to deal with confidential matters and act with discretion. |( | | |( | |
Code: AF – Application Form, I – Interview, T - Test
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