JOB DESCRIPTION
JOB DESCRIPTIONjob title:Fraud & Revenue Assurance Managerreports to:Chief Financial Officerdepartment:Finance----------------------------------------------------------------------------------------------------------------job descriptionThe Fraud and Revenue Assurance (RA) Manager is responsible for the development, implementation and managing of RA and Fraud strategy to ensure that the revenue streams are protected for the Sure Group (which includes Channel Islands, Isle of Man, South Atlantic Islands and Diego Garcia).The role is expected to operate unsupervised and make sound decisions that contribute to the achievement of business objectives. main duties & responsibilitiesResponsible to provide and independent Fraud and RA view and advice into the formation of the company’s objectives, strategy and short to medium term plans at the design and development phases in order to promote the company’s products, services and brand.Responsible for managing and developing the Fraud and RA strategy, the strategic roadmap and its implementation and monitoring.Responsible to manage, develop, implement and provide oversight controls and processes to ensure that the Sure Group’s Revenues are assured and minimize revenue leakages. Lead or contribute in complex and critical workstream investigations in relation to revenue fluctuations (sudden drops and investigations).Responsible to represent the Finance department’s interests and objectives in project teams and report back when required. Provide Fraud and RA advice to other areas of the business with respect to resolving financial issues, answering financial questions and / or protecting Sure reputation and brand.Responsible for stakeholder management across the Sure Group in relation to Fraud and RA issues.A key stakeholder in dealing with Internal Auditors and External Auditor’s requests and facilitate the audit process (both Internal and External).Owner of the Total Billing and Metering System (TMBS) Audit processes. Revenue Assurance - To ensure the financial integrity of all Sure Systems containing financial information. To include:Manage projects and implement improvements related to RA as required.Investigate and recommend solutions to revenue and billing underperformance and improvement opportunities.Maintain a strong knowledge of industry changes and regulatory framework impacting on revenue assurance activities.Call sending - Ensure that the processes are documented between network and billing systems – fixed and mobile networks - and that the appropriate measures are in place to prevent billing errors, e.g. duplicate file checking, rating checks, revenue levels. Reconciliation – Ensure reconciliation is in place between network and billing system from start to finish – i.e. records sent = records received; all records accounted for as billed, discarded or sitting in error tables.Error file analysis –Ensure that the facilities and processes are in place and documented to support any potential error scenarios – e.g. Unbilled calls reporting, correction and re-submission.Bill checking – ensure bills are accurate and complete and delivered on timeAudit – to ensure that data is regularly audited end to end and any discrepancies between point of sale and final billed amount can be accounted for.Bill run sign-off. Ensure that necessary measures are in place to ensure effective billing (e.g. dummy bill runs) and assume responsibility for authorising billing runs.Chair and represent Fraud and RA interests in the Billing System Release Management Team assessing risks and providing oversight on deployments.Prepare detailed and high-level reports on revenue assurance and related functions as required.Perform detailed revenue analysis, forecasts, calculations and present findings.Ensure that Sure Isle of Man business obtains and maintains its TMBS certification in order to continue its ability to do business in the Isle of Man (no TMBS certification = no trading license = unable to trade in the Isle of Man).Lead by example in the delivery of excellent service to customers.Owner of the RA Policy.Fraud Management – To ensure fraud oversight is in place across Sure Systems and revenue streams. To include:Develop the Fraud Strategy and fraud oversight coverage of Sure Group’s systems and revenue streams.Consider the current and future fraud requirements to mitigate against fraud attacks, both internally and externally.Work with the retail team to provide advice to be passed to the customer(s) in order to protect their service when they are travelling (in particularly). Provide fraud training to colleagues throughout the group, so that they can support with the oversight of fraud counter measures.Provide oversight by monitoring mitigating controls (reports and / or alerts) to identify potential frauds and fraud attacks.Consider fraud risks during projects and recommend counter measures to be deployed to mitigate risk of fraud attack(s).Present findings of investigation via the fraud report along with strengthening recommendations which could be control(s) development and / or other counter measures for the company to consider appropriate courses of action.Monitor industry fraud risks and lead the assessment of risk exposure to the Sure Group and mitigation if required.Owner of the Fraud Policy.Performance measurementProvide mechanisms to identify if performance deviates outside acceptable limits. The acceptable limits for each entity such as CDR accuracy, billing accuracy, fraud, debt etc. should be defined so that analysis and reporting can be simplified. Reporting in a user-friendly form that indicates the relative scale and source of problems to the appropriate functions to enable informed decisions and corrective actions to be taken if performance is outside acceptable limits or is approaching predetermined critical thresholds.Ensure effective prioritisation of the issues. A pragmatic approach is needed to prioritise which products, services, systems and processes merit attention. Prioritisation may be based on the number of customers served, revenues generated, losses being incurred, or the level of customer complaint according to the perceived risks.Process and CommunicationEnsure that other areas of the business are aware of their responsibilities and contributions to be made to revenue assurance. For example, ensure that all end-to-end processes/work instructions are documented in the event that someone leaves another member of staff can easily understand and perform the leaving persons tasks.Ensure open communication and facilitation of issue resolution between different areas of the business and that all processes are consistent end-to-end, including manual processes as well as the system processes. Ad-Hoc project workProvide support and in some instances accept leading roles in the provision of project deliverables. Specifically, in financial and billing related company projects.To remain up to date at all times on Batelco and Regional Revenue Assurance systems and processes presenting cases for cost effective benefits when applicable and being responsible for facilitating the delivery of agreed improvements.To remain up to date on and review Revenue Assurance products external to the Batelco Group and to present cases for cost effective benefits when applicable. To be responsible for facilitating the delivery of agreed improvementsEnsure that timeliness, accuracy, quality, clarity of presentation and appropriate control are core principles driven throughout the Sure teams.Additional DutiesUnderstand and comply with the license and other regulatory rules applying to the position.Understand and comply with the Data Protection Law as it relates to the position.Understand and comply with the Health and Safety responsibilities relevant to the role as defined in the Sure Safety Policy.Work in accordance with the safety procedures and safe working policies of Sure.Undertake appropriate security awareness training covering information security, data protection, financial crime and payment card data and comply with their information security responsibilities. This awareness training includes understanding of the incident reporting process to be followed in the event of the employee suspecting, causing, or discovering an information security incident.SKILLS, KNOWLEDGE AND EXPERIENCE REQUIREDDue to the nature of this position, the postholder must hold a satisfactory Basic Police Disclosure. All disclosures of a criminal background are treated with the strictest confidence and checks will only be made in connection with suitability for a post and for no other purpose.Convictions likely to be considered relevant to this post include dishonesty and those indicating a breach of trust, due to the security requirements of the role.Please note that disclosure of a criminal record will not necessarily debar you from employment in this post – this will depend on the nature of the offence/s and the circumstances surrounding it/them.KEY BEHAVIOURSInspirational CommunicatorProfessionalProactiveOne TeamSKILL REQUIREMENTSQualificationsEssentialDesirableAppropriate First Degree (or equivalent)YesPost Graduate Degree or MBAYesExperienceEssentialDesirableSignificant experience in Financial positionYesSignificant experience in telecoms companyYesDetailed understanding of telecoms financial issuesYesDetailed understanding of telecoms IT issuesYesPersonal QualitiesEssentialDesirableAbility to lead, motivate and manage peopleYesAbility to communicate effectivelyYesAbility to organise and plan effectivelyYesCOMPETENCIES REQUIRED FOR POSTcompetency levelsCommercial Awareness1234Customer FocusxBrand AwarenessxFinancial AwarenessxBusiness AwarenessxRegulatory AwarenessxCommunication Skills1234CommunicationxPersonal Effectiveness1234Organisation of Work and TimexTeamworkxApproach to ChangexQuality and Accuracy of WorkxSafety and HousekeepingxRole Specific1234LeadershipxManaging Financial and Other Resourcesx ................
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