CAREGIVER JOB DESCRIPTION with personal care



Home Instead Senior Care®

Recruitment and Engagement Coordinator Job Description[pic]

Aloha Care, Inc. d/b/a Home Instead Senior Care

Objective:

The Recruitment and Engagement Coordinator is expected to perform a variety of duties for the recruitment of CAREGiversSM. The Recruitment and Engagement Coordinator is expected to recruit, screen, hire, train, and engage a staff of CAREGivers in order to provide the highest quality service to clients.

Primary Responsibilities:

• Reflect the core values of Aloha Care, Inc., d.b.a. an independently owned and operated Home Instead Senior Care franchise.

• Answer each employment inquiry in a friendly, professional and knowledgeable manner.

• Develop and implement new recruitment strategies online and within the community.

• Schedule and conduct applicant interviews in an efficient and professional manner.

• Following the Home Instead Senior Care Standards; conduct reference checks, criminal background and motor vehicle check and drug screens on all CAREGivers.

• Create and maintain all employment records including but not limited to I-9 form, W-4 form and all other employment related documents.

• Schedule and conduct CAREGiver orientation and all training including training required to meet Home Instead® Standards and additional optional training.

• Develop engagement strategies that utilize the 5 CAREGiver needs to promote CAREGiver retention and satisfaction.

• Schedule and conduct CAREGiver annual reviews and all supervision including regular performance conversations, accountabilities and problem resolution

• Work in partnership with the Scheduling Department to coordinate CAREGiver schedules with an emphasis on creating high quality matches and extraordinary relationships.

• Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.

• Prepare and publish the monthly newsletter within the deadline

• Evaluate and update all orientation and training materials as needed

• Plan and successfully execute all CAREGiver meetings

• Monitor compliance for local and federal labor and safety laws including EOE, ADA, FMLA, and OSHA

• Maintain regular attendance at the office to execute job responsibilities

• Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.

• Conduct Service Inquiries and Care Consultations as needed following the consultative sales process

• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Secondary Responsibilities:

• Conduct client/CAREGiver introductions as needed

• Perform any and all other functions deemed necessary

Critical Numbers:

← Maintain no more than 50% in CAREGiver turnover

← Maintain at least 50% in CAREGiver utilization

← Maintain at least 40 numbers of CAREGiver Applicants each month

← Conduct 30 interviews each month

← Hire 20 CAREGivers each month

← Achieve 8 PEAQ® CAREGiver satisfaction scores

← Maintain compliance with Home Instead Senior Care Training Standards

Education/Experience Requirements:

• High school graduation or the equivalent

• One year of related business experience or an equivalent combination of education and work experience may be considered

• Must possess a valid driver’s license

Supervisory Responsibilities:

• This position will be responsible for overseeing all of the functions performed by the CAREGiver staff

Knowledge, Skills and Abilities:

• Must have an understanding of and uphold the policies and procedures established by Aloha Care, Inc., d.b.a. an independently owned and operated Home Instead Senior Care franchise

• Must demonstrate excellent oral and written communication skills and the ability to listen effectively

• Must have the ability to work independently, maintain confidentiality of information and meet deadlines

• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills

• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures

• Must demonstrate knowledge of the senior care industry

• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work

• Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community

• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone

• Must present a professional appearance and demeanor

• Must have the ability to operate office equipment

• Must be patient and congenial on the telephone

• Must have computer skills and be proficient in Excel and Word

• Must have the availability to work evenings or weekends as required

• Must have the ability to perform duties in a professional office setting

• Must have the ability to work as a part of a team

• Must demonstrate excellent organizational skills

Essential Home Instead Senior Care®

Competencies

|Characteristics-All Roles | |

|Delivering Results |Maintaining a high level of commitment to personally getting things done. |

| |People who are competent at delivering results assume personal |

| |responsibility for achieving outcomes and work effectively with little |

| |direction. They are dependable and responsible. |

|Customer Service |Recognizing and understanding customers’ needs and delivering in a manner |

| |that exceeds customers’ expectations. People who are competent at customer |

| |service have a desire to please customers and can recognize customers’ |

| |needs. They consistently do more than is required of them to ensure that |

| |the customer is satisfied. |

|Influencing & Persuading |Convincing others to adopt a course of action. People who display this |

| |competency influence others without being excessively aggressive or pushy. |

| |They understand their audience and modify their method of persuasion |

| |accordingly. They are confident and do not give up easily. |

|Teamwork & Collaboration |Effectively working and collaborating with others toward a common goal. |

| |People who are competent at teamwork build and maintain cooperative work |

| |relationships with others. They complete their own tasks for group projects|

| |in a timely and responsible manner and directly contribute to reaching the |

| |group goal. |

|Interpersonal Communication |Communicating clearly and effectively with people inside and outside of the|

| |organization. People who are competent at interpersonal communication |

| |listen effectively and develop rapport with others. They are able to |

| |articulate their thoughts and ideas clearly, they present information in a |

| |straightforward and logical way, and they ensure that they are understood. |

| |They share information with others that will improve overall work progress.|

|Living Home Instead |Building trust, taking the lead and sharing your heart. |

Home Instead Senior Care®

Recruitment and Engagement Coordinator Competencies

|Recruitment & Engagement Coordinator | |

|Innovation |Generating novel and creative solutions to problems that will |

| |result in improved performance, better outcomes, higher |

| |productivity, etc. People who are competent at innovation |

| |generate creative and novel ideas and solutions. They question|

| |how things have been done in the past and try to develop new |

| |ways to address business issues or problems. They are forward |

| |thinking. |

|Decisive Judgment |Making good decisions in a timely and confident manner. People|

| |who display this competency make sound decisions with |

| |conviction and in a timely manner. After they have considered |

| |alternatives and possible consequences, they can decide upon a|

| |course of action and assume responsibility for their |

| |decisions. |

|Presentation Skills |Having the skills to effectively communicate to an audience in|

| |a formal setting. People who display this competency are able |

| |to organize and articulate their thoughts and ideas clearly. |

| |They use visual presentation tools to deliver information in a|

| |straightforward and logical way. They prepare well, adjust |

| |their message to their audience, and deliver smoothly |

If this job matches your profile, please apply at:



................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download