CAREGIVER JOB DESCRIPTION with personal care
Home Instead Senior Care®
Recruitment and Engagement Coordinator Job Description[pic]
Aloha Care, Inc. d/b/a Home Instead Senior Care
Objective:
The Recruitment and Engagement Coordinator is expected to perform a variety of duties for the recruitment of CAREGiversSM. The Recruitment and Engagement Coordinator is expected to recruit, screen, hire, train, and engage a staff of CAREGivers in order to provide the highest quality service to clients.
Primary Responsibilities:
• Reflect the core values of Aloha Care, Inc., d.b.a. an independently owned and operated Home Instead Senior Care franchise.
• Answer each employment inquiry in a friendly, professional and knowledgeable manner.
• Develop and implement new recruitment strategies online and within the community.
• Schedule and conduct applicant interviews in an efficient and professional manner.
• Following the Home Instead Senior Care Standards; conduct reference checks, criminal background and motor vehicle check and drug screens on all CAREGivers.
• Create and maintain all employment records including but not limited to I-9 form, W-4 form and all other employment related documents.
• Schedule and conduct CAREGiver orientation and all training including training required to meet Home Instead® Standards and additional optional training.
• Develop engagement strategies that utilize the 5 CAREGiver needs to promote CAREGiver retention and satisfaction.
• Schedule and conduct CAREGiver annual reviews and all supervision including regular performance conversations, accountabilities and problem resolution
• Work in partnership with the Scheduling Department to coordinate CAREGiver schedules with an emphasis on creating high quality matches and extraordinary relationships.
• Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
• Prepare and publish the monthly newsletter within the deadline
• Evaluate and update all orientation and training materials as needed
• Plan and successfully execute all CAREGiver meetings
• Monitor compliance for local and federal labor and safety laws including EOE, ADA, FMLA, and OSHA
• Maintain regular attendance at the office to execute job responsibilities
• Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
• Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
Secondary Responsibilities:
• Conduct client/CAREGiver introductions as needed
• Perform any and all other functions deemed necessary
Critical Numbers:
← Maintain no more than 50% in CAREGiver turnover
← Maintain at least 50% in CAREGiver utilization
← Maintain at least 40 numbers of CAREGiver Applicants each month
← Conduct 30 interviews each month
← Hire 20 CAREGivers each month
← Achieve 8 PEAQ® CAREGiver satisfaction scores
← Maintain compliance with Home Instead Senior Care Training Standards
Education/Experience Requirements:
• High school graduation or the equivalent
• One year of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver’s license
Supervisory Responsibilities:
• This position will be responsible for overseeing all of the functions performed by the CAREGiver staff
Knowledge, Skills and Abilities:
• Must have an understanding of and uphold the policies and procedures established by Aloha Care, Inc., d.b.a. an independently owned and operated Home Instead Senior Care franchise
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
• Must demonstrate knowledge of the senior care industry
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
• Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
• Must present a professional appearance and demeanor
• Must have the ability to operate office equipment
• Must be patient and congenial on the telephone
• Must have computer skills and be proficient in Excel and Word
• Must have the availability to work evenings or weekends as required
• Must have the ability to perform duties in a professional office setting
• Must have the ability to work as a part of a team
• Must demonstrate excellent organizational skills
Essential Home Instead Senior Care®
Competencies
|Characteristics-All Roles | |
|Delivering Results |Maintaining a high level of commitment to personally getting things done. |
| |People who are competent at delivering results assume personal |
| |responsibility for achieving outcomes and work effectively with little |
| |direction. They are dependable and responsible. |
|Customer Service |Recognizing and understanding customers’ needs and delivering in a manner |
| |that exceeds customers’ expectations. People who are competent at customer |
| |service have a desire to please customers and can recognize customers’ |
| |needs. They consistently do more than is required of them to ensure that |
| |the customer is satisfied. |
|Influencing & Persuading |Convincing others to adopt a course of action. People who display this |
| |competency influence others without being excessively aggressive or pushy. |
| |They understand their audience and modify their method of persuasion |
| |accordingly. They are confident and do not give up easily. |
|Teamwork & Collaboration |Effectively working and collaborating with others toward a common goal. |
| |People who are competent at teamwork build and maintain cooperative work |
| |relationships with others. They complete their own tasks for group projects|
| |in a timely and responsible manner and directly contribute to reaching the |
| |group goal. |
|Interpersonal Communication |Communicating clearly and effectively with people inside and outside of the|
| |organization. People who are competent at interpersonal communication |
| |listen effectively and develop rapport with others. They are able to |
| |articulate their thoughts and ideas clearly, they present information in a |
| |straightforward and logical way, and they ensure that they are understood. |
| |They share information with others that will improve overall work progress.|
|Living Home Instead |Building trust, taking the lead and sharing your heart. |
Home Instead Senior Care®
Recruitment and Engagement Coordinator Competencies
|Recruitment & Engagement Coordinator | |
|Innovation |Generating novel and creative solutions to problems that will |
| |result in improved performance, better outcomes, higher |
| |productivity, etc. People who are competent at innovation |
| |generate creative and novel ideas and solutions. They question|
| |how things have been done in the past and try to develop new |
| |ways to address business issues or problems. They are forward |
| |thinking. |
|Decisive Judgment |Making good decisions in a timely and confident manner. People|
| |who display this competency make sound decisions with |
| |conviction and in a timely manner. After they have considered |
| |alternatives and possible consequences, they can decide upon a|
| |course of action and assume responsibility for their |
| |decisions. |
|Presentation Skills |Having the skills to effectively communicate to an audience in|
| |a formal setting. People who display this competency are able |
| |to organize and articulate their thoughts and ideas clearly. |
| |They use visual presentation tools to deliver information in a|
| |straightforward and logical way. They prepare well, adjust |
| |their message to their audience, and deliver smoothly |
If this job matches your profile, please apply at:
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