Carvana reviews consumer reports

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Carvana reviews consumer reports

Back Sales Department A dealership's rating is calculated by averaging scores from reviews received in the past the could 24 months More Inventory More Inventory My apologies in advance for this wall of text. I wanted to offer a nitty-gritty review of Carvana online used car buying site. My review covers many aspects of the car purchase process, including numerous calls to customer service. I bought this 2012 Nissan Leaf SL for 12,300 miles for $10,400 after applying a $500 Carvana referral code, New Jersey sales tax exemption for electric oldcles (EV), ~$200 in document fees, and $800 in shipping. Before the referral code, the vehicle was $250 below Kelley Blue Value Book at $9,750. If you are buying a vehicle, be sure to ask someone for a referral code so that you can get $500 off the vehicle price. You can ask me or someone else on this subreddit. The customer support team is friendly and wonderful. Several of them went out of their way to help with some complex requests. I was disappointed that I had to work as an intermediary between my finance bank and Carvana. I would have expected Carvana to take a more active role in sorting wrinkles in the buying process. Looks like Carvana is great if you fund through them. If you are using your own financing, be prepared that you could be guinea pigs between the financial institution and Carvana.The time between sending the check and receiving the vehicle was inexplicably long. I could have been driving a car bought locally for 2 weeks before I had received my vehicle from Carvana. Carvana must be responsible for delivery delays. The performance of contracted carriers reflects Carvana's reputation. Auto review: Excellent vehicle. Especially for a Nissan Leaf, the battery is at full capacity and the car drives and smells like it would be new. Its mechanical condition and mileage is significantly better than any of the Nissan distributors in the area. I'm stressing customer support to show how many times I've had to contact them in the buying process. (I think I counted 14 times!) I added the car to my garage and clicked to initiate the purchase. I decided not to buy it. I thought I'd buy the car again, so I clicked to check my email address. Almost ready to buy the vehicle, but I need to research some things. Named customer support, asked if the Nissan Leaf battery was covered under the manufacturer's warranty. Trevor didn't know, but he called Nissan USA himself. Trevor sent me an email nissan's reply confirmed it was covered. I decided to pull the trigger. Filled my contact information, then stopped at the page Since I was funding with my own credit union (CU), I wasn't sure to fill out this page. Called customer support. They said that I would just indicate that I would pay the full amount of the check and later I would introduce my WITH info. I accidentally clicked Next before entering my CU information, so I had to talk to customer support page to be able to turn around and fix it. Carvana generated documents to sign. I decided to contact my CU to inform them that I was buying from Carvana. They had no idea who Carvana was. They told me they would need a copy of the vehicle title before authorizing funding. I called customer support. It took them some effort to get a copy of the title, but they sent it to me. My CU didn't accept the title at first, because the title supplement said DriveTime, not Carvana. I called both customer support and my CU, but the situation has reached an impasse, with no one can budge. The only way to fix it was for me to go into my CU branch, call customer support, and have a 3-way conversation with them and my CU agent. The credit union authorised the acquisition to continue. (Every time I called Carvana, they asked for my NAME CU. I filled out Carvana documents, printed copies for CU. CU rejected the documents because they said preview and they didn't have signatures, so I had to call customer support to ask them to send signed copies. I passed them on with and they were accepted. I'm done placing the order! Call customer support to ask about the payment submission process. CU wouldn't send Carvana the check. They asked me to get the check first and sign it. Carvana said i'll have to overnight check for them, myself. Before going to CU to pick up the check, I did some last-minute research and discovered that Nissan Leaf was eligible for NJ Sales Tax Exemlpion, so I called customer support. A representative sent me an email back, confirming that they would remove the sales tax. I filled out the form and sent it to them. I called customer support again and they reset the purchase of the car to eliminate the sales tax. I signed the forms again, and requested new copies to be sent to my CU. I asked about the logistics of the vehicle's delivery. The representative said that I need to use UPS to check overnight at Carvana in Phoenix. When sending the tracking code, they could schedule a delivery vehicle to pick up the car and would be in transit by the time the check was received. I went to CU to complete the funding contract and got the check at the end of the day. I sent the check at noon, opting for the next day I delivered, because the overnight delivery was $20 more and the check would have arrived at the end of the day, Monday (President's Day), as opposed to 10:30 p.m. on Tuesday. I emailed Carvana the tracking information and requested I didn't get a response for a few hours, so I called customer support. They confirmed the receipt. I asked again when the delivery process would be initiated, but this representative said that they decided to wait until the check was in their hands. As soon as we received the notification of receipt of the signature, signature, customer support to confirm that they have received the check and to inquire about the status of the shipment of the machine. They said I'd be called by the delivery specialist. At 5:00 PM, I received a call from Erica, saying that the car should first undergo a full inspection and that the carrier would be scheduled in 1-2 business days. I told him that this was different from what I was told days ago and that I was disappointed. I received an email from Erica that the car was estimated to be raised on 2/22, with estimated delivery on 2/26. He sent me a recording package. Erica called, saying that the transporter was stuck in traffic before it could pick up the vehicle and that it had to contact another carrier. Received a call from Erica that a carrier had taken the vehicle and delivery is estimated sometime in the afternoon or evening of 2/26. I asked for a confirmation or tracking number, but Erica said none would be available. She would give the carrier my contact details to arrange delivery. Emailed Erica to update the status. She said the transporter was delayed with other deliveries and would probably not arrive today. The transporter arrived by vehicle at my house (NJ). The car had several painted over scratches that were not displayed on the vehicle's listing page. I checked the web page again and saw no visible marks on the vehicle. I sent pictures as well as the description of the vehicle by the transporter when they took it from Georgia. I'm waiting for Carvana to take me back. I didn't get an email response, so I called customer support. Rachel found my e-mail and sent it to Erica. Erica called me back and asked if I wanted to return the car. I said I want to see what we can work out together. He asked me to do an evaluation for repairs. I sent the evaluation (around $900) and got a call from Erica. She called later and said that Carvana would gever the cost of repairs. The warranty provider, Aeverex, would cover repairs under a special exception from normal repairs based on deductibles. I asked for it in writing and received a generic email describing Aeverex coverage. I called Aeverex to confirm the cover for repairs before going to the workshop. They had no record of the exception. I called carvana's customer service again. They initiated a three-way call with Aeverex and together we confirmed that the repairs were authorized. Carvana and Aeverex confirmed that repairs will still be authorised and covered beyond the 7-day money back guarantee. My car shop was closed for the holiday, so I haven't received the repairs yet. Make sure you use your name exactly on your driver's license when you register an account. The only way to correct this is to call customer support and have them change incorrect information. After completing each step in the purchase process, there is no way to return to review the information you have sent. Only a customer support representative can see change the information. Chat is occasionally unavailable during the day, but sometimes the site will say that reps are made for the night. This is not true. Wait a few minutes and try again or call. Edit: Days of the week have been added to the timeline. Page 2 22 comments

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