TCAA Case Manager Job Description:



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TBRA CASE MANAGER

JOB DESCRIPTION

Reports to: Homeless and Housing Programs Manager

Position Summary: The TBRA Case Manager assists clients in their own efforts to increase housing stability and self-sufficiency by providing direct support in the Transitional Based Rental Assistance Program in collaboration with the City of Chandler. The overall goal of the position is to enhance the quality of client management and to provide care, coordination and discharge planning of all clients from the initial application stage through up to 2 years of case management support.

Duties and Responsibilities:

• Conduct SpDAT (individuals) or fSpDAT (family) assessment tool with identified homeless clients to identify strengths and barriers, including employment, behavioral health, criminal history and substance use.

• Work directly with City of Chandler Housing to provide client waiting list and to support housed TBRA clients to maintain housing eligibility.

• Works in collaboration with Housing and Stability Specialist to build relationships with local rental property owners and apartment complexes to establish a core of available housing opportunities for eligible clients receiving vouchers.

• Assist clients with vouchers with housing location assistance, move-in process and support through the transition from homeless to housed and advocate to improve the housing status of clients.

• Develop action plans with clients to address needs identified through the assessment process as determined by the individual action plan, SOAR advocacy and financial coaching to aid client to mobilize capabilities and resources to improve their stability.

• Meet with clients regularly to assess participation in the program and to monitor progress in securing or maintaining housing, employment, job training, and access to resources.

• Collaborate with AZCEND case management staff to identify appropriate participants for the TBRA program and to develop positive team relationships.

• Empower the client to problem solve in order to achieve outcomes.

• Promote client self-advocacy and self-determination.

• Assist with the I-HELP intake process to conduct outreach for TBRA program.

• Assist guests with social service needs. Provide quality and individualized referrals to other community resources by identifying appropriate resources and referring individuals/families for additional assistance with other needs.

• Follow-up with TBRA participants to ensure housing eligibility and with agencies as appropriate to document use/success of referral.

• Coordinate with other case management services to support client access to job opportunities and programs that address employment needs.

• Collect and maintain accurate and up to date case file documentation and all data needed for reporting. Input and manage client data in FaST and HMIS database.

• Set and observe appropriate boundaries with clients; observe client confidentiality and HIPPA protocols.

• Serve as an advocate for by providing information to individuals and groups on AZCEND’s mission, programs and services.

• Meet with Homeless and Housing Programs Manager for weekly supervision and client case reviews.

• Attend all meetings relevant to position, i.e. monthly staff meetings, training, other service provider or community meetings and other meetings on request or as appropriate.

• Maintain knowledge of community resources.

• Adhere to agency policy, procedures, and professional code of ethics.

• Assists with general upkeep and cleanliness of the facility.

• Perform other duties as assigned.

Qualification Requirements

• Bachelor’s degree in a behavioral health related field preferred or a combination of experience working in a similar position that provides the necessary experience. Minimum of two (2) years case management experience or social work experience.

• Knowledge of community resources and counseling/social work practices with high risk populations.

• Experience working with persons in crisis.

• Good documentation skills.

• Excellent written and verbal communication skills. Ability to establish rapport.

• Ability to motivate others towards achieving goals.

• Ability to work independently with strong sense of focus, task-oriented, non-judgmental, open personal qualities, clear sense of boundaries.

• A strong sense of and respect for confidentiality involving both clients and fellow employees.

• Ability to work in a variety of settings with culturally-diverse families and communities with the ability to be culturally sensitive and appropriate.

• Must be able to obtain a Level One fingerprint clearance card from DPS and pass a Central Registry background check.

• Ability to legally operate a motor vehicle and provide own transportation.

• Bilingual (English/Spanish) preferred.

To apply please send a cover letter and resume to Priscilla at priscilla@ for more information call 480-963-1423 x 116.

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