Aaron’s Sales and Lease Ownership



Aaron’s Sales and Lease Ownership

Associate Performance Appraisal

Position – Customer Service Representative

Associate Name:       Date of Review:      

Evaluation/Appraisal Rankings:

| | |Far exceeds | | | |

| | |company |Above company |Meets company |Below company |

| | |standards |standards |standards |standards |

|I. Customer Service |

|Greets customers promptly and friendly | | |

|Handles sufficient volume of customer renewal payments in a timely manner | | |

|Maintains a professional and courteous approach when dealing with customers | | |

|Resolves most customer opportunities without assistance | | |

|Processes customer rental orders timely and completely | | |

|II. Sales Exceeds Above Meets Below |

|Handles incoming telephone opportunities efficiently, professionally and | | |

|courteous | | |

|Displays working knowledge of products and prices | | |

|Effectively explains and Aaron’s story to customers | | |

|Eagerly assists on the sales floor when required | | |

|III. Attitude Exceeds Above Meets Below |

|Displays a genuine like for the business and company | | |

|Is a positive influence on other store associates | | |

|Receives and uses constructive criticism well | | |

|Is a TEAM player – supports and contributes to the overall store | | |

|Takes pride in a job well done – does not accept mediocrity | | |

|IV. Dependability Exceeds Above Meets Below |

|Associate is punctual and does not miss work | | |

|Can count on this associate to do whatever it takes to get the job done | | |

|Looks for additional things to do when pace is slow | | |

|Completes tasks accurately and timely | | |

|Does not waste time | | |

|V. Organization and Administration Exceeds Above Meets Below |

|Maintains the “bull pen” and counter area clean and clutter free | | |

|Customer files and filing are up to date | | |

|Maintains adequate supplies of needed materials | | |

|Properly receives and records incoming merchandise when necessary | | |

|Performance Areas Exceeds Above Meets Below |

|Customer Service | | |

|Sales | | |

|Attitude | | |

|Dependability | | |

|Organization and Administration | | |

|Overall performance ranking | | |

|Action plan for improvement |

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|Associates comments |

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Associate signature: Date:

(My supervisor has reviewed this evaluation and provided me with a copy)

Supervisor signature: Date:

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