Aaron’s Sales and Lease Ownership
Aaron’s Sales and Lease Ownership
Associate Performance Appraisal
Position – Customer Service Representative
Associate Name: Date of Review:
Evaluation/Appraisal Rankings:
| | |Far exceeds | | | |
| | |company |Above company |Meets company |Below company |
| | |standards |standards |standards |standards |
|I. Customer Service |
|Greets customers promptly and friendly | | |
|Handles sufficient volume of customer renewal payments in a timely manner | | |
|Maintains a professional and courteous approach when dealing with customers | | |
|Resolves most customer opportunities without assistance | | |
|Processes customer rental orders timely and completely | | |
|II. Sales Exceeds Above Meets Below |
|Handles incoming telephone opportunities efficiently, professionally and | | |
|courteous | | |
|Displays working knowledge of products and prices | | |
|Effectively explains and Aaron’s story to customers | | |
|Eagerly assists on the sales floor when required | | |
|III. Attitude Exceeds Above Meets Below |
|Displays a genuine like for the business and company | | |
|Is a positive influence on other store associates | | |
|Receives and uses constructive criticism well | | |
|Is a TEAM player – supports and contributes to the overall store | | |
|Takes pride in a job well done – does not accept mediocrity | | |
|IV. Dependability Exceeds Above Meets Below |
|Associate is punctual and does not miss work | | |
|Can count on this associate to do whatever it takes to get the job done | | |
|Looks for additional things to do when pace is slow | | |
|Completes tasks accurately and timely | | |
|Does not waste time | | |
|V. Organization and Administration Exceeds Above Meets Below |
|Maintains the “bull pen” and counter area clean and clutter free | | |
|Customer files and filing are up to date | | |
|Maintains adequate supplies of needed materials | | |
|Properly receives and records incoming merchandise when necessary | | |
|Performance Areas Exceeds Above Meets Below |
|Customer Service | | |
|Sales | | |
|Attitude | | |
|Dependability | | |
|Organization and Administration | | |
|Overall performance ranking | | |
|Action plan for improvement |
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|Associates comments |
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Associate signature: Date:
(My supervisor has reviewed this evaluation and provided me with a copy)
Supervisor signature: Date:
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