People, Process, Technology - The Three Elements …
[Pages:21]Center for Learning and Development Path Forward to Business Transformation
People, Process, Technology - The Three Elements for a Successful Organizational Transformation
SEMS Webinar ? Part 1 of the Mini-series on Transformational Change
March 2, 2011 S. Ramakrishnan, M. Testani
? 2011 IBM Corporation
IIE SEMS Webinar
The Path Forward Approach to Business Transformation
Learning
Adaptive Culture
Success
Process Excellence
Business Performance
Technology
Path Forward Change Paradigm
Transformational Leadership
Building Organizational Capabilities for Business Transformation
Innovation and continuous improvement enabled through process excellence and high performing organization culture
2
Path Forward to Business Transformation
? 2011 IBM Corporation
IIE SEMS Webinar
Most of the critical challenges to successful change involve people, process-technology and leadership
Major Change Challenges
Changing mindsets and attitudes Corporate culture Complexity is underestimated Shortage of resources Lack of commitment of higher management Lack of change know how Lack of transparency Lack of motivation of involved employees Change of process Change of IT systems Technology barriers
20% 18% 16% 15% 12% 8%
35% 33% 32%
People Factors
Process & Technology Factors
Leadership Factors
Source: Making Change Work Study: Continuing The Enterprise of The Future Conversation from the IBM Global CEO Study, 2008 (n=1,532)
Available at : ; page 12
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Path Forward to Business Transformation
49%
58%
Points to the lack of explicit focus
on Organizational Culture
? 2011 IBM Corporation
IIE SEMS Webinar
A System Approach to Business Transformation
Path Forward Guiding Principles
Make Fact-based Decisions while Managing Risks
Focus on Client Needs
Obtain Leadership Commitment
Mission Vision Values
Process Excellence is the Engine of
Success
Develop business transformation expertise
Adopt Innovative Technologies to Gain Efficiencies
Become an Adaptive
Culture
Promote Open Communication
and Collaboration
Engage All Employees in the Transformation
4
Path Forward to Business Transformation
? 2011 IBM Corporation
IIE SEMS Webinar
Approach to a Successful Change Initiative*
OCI? Current State
Compelling Reason for Change
( Why leave where we are? )
Vision
( Where do we want to go? )
Transformational Leadership
( Who will take us there? )
OCI? Preferred State
Path Forward Transformational Leadership Development
Change Plan
( How will we get there? )
Enable advocates for change Lean Transformation Roadmap
( How will we enroll others to go where we want them to go? )
Path Forward Transformation Teams
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Path Forward to Business Transformation
OCI? - Organizational Culture Inventory is a proprietary of Human Synergistics Intl.
*Reference: Adapted form Dr . Marvin Washington
? 2011 IBM Corporation
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