Rajiv Gandhi University of Health Sciences Karnataka



FREQUENTLY ASKED QUESTIONS:

Qn.01. What are the different modes of payment available for making RGUHS fee payments?

Ans: The different modes of payment available are:

1) Credit Card / Debit Catd (pay online)

2) Net Banking (pay online).

Qn.02. Which all banks provide credit card facility for making RGUHS fee payments?

Ans: All types of visa and master card issued in Indai are accepted.

Qn.03. Which all banks provide Net Banking payment facility for making RGUHS fee payments?

Ans: Net banking payment facility of following bank is available on RGUHS portal.

1) Allahabad Bank

2) Andhra Bank

3) Axis Bank (retail)

4) Bank of Bahrain and Kuwait

5) Bank of Baroda (Corporate)

6) Bank of Baroda (retail)

7) Bank of India

8) Bank of Maharashtra

9) Canara Bank

10) Catholic Syrian Bank

11) Central Bank of India

12) City Union Bank

13) Corporation Bank

14) Cosmos Bank

15) DCB Bank Business

16)DCB Bank Personal

17) Dena Bank

18) Deutsche Bank

19) Dhanlaxmi Bank (Retail)

20) Federal Bank

21) HDFC Bank Limited

22) IDBI Bank (Retail)

23) Indian Bank

24) Indian Overseas Bank

25) Indusland Bank

26) ING Vysya Bank (Corporate)

27) ING Vysya Bank (Retail)

28) Jammu and Kashmir Bank

29) Janata Sahakari Bank

30) Karnataka Bank

31) Karur Vysya Bank

32) Kotak Bank

33) Lakshmi Vilas Bank (Retail & corporate)

34) NKGSB Bank

35) Oriental Bank of Commerce

36) Punjab and Maharashtra Co-operative Bank

37) Punjab and Sind Bank

38) Punjab National Bank (Retail & corporate)

39) Ratnakar Bank

40) R B S

41) Saraswat Bank

42) Shamrao Vithal Co-op. Bank (Retail)

43) South Indian Bank Limited

44) Standard Chartered Bank (Retail)

45) State Bank of Bikaner and Jaipur

46) State Bank of Hyderabad

47) State Bank of India

48) State Bank of Mysore)

49) State Bank of Patiala

50) State Bank of Travancore

51) Syndicate Bank

52) Tamilnad Mercantile Bank

53) T N S C Bank

54) UCO Bank

55) Union Bank of India

56) United Bank of India

57)Vijaya Bank

58) Yes Bank

Qn.04 Are Debit Cards accepted for making RGUHS Fee payment?

Ans: Yes, Debit cards are accepted. Following bank have implemented debit card acceptance on the payment gateway.

a) Debit Card + ATM PIN

1) Bank of Maharashtra

2) Bhartiya Mahila Bank

3) Bank of India

4) Canara Bank

5) Indian Overseas Bank

6) Rajasthan State Co-op Bank

7) Shivalik Bank

8) Union Bank of India

b) Visa / Master Card/ Maestro Debit Card:

1) Axis Bank

2) H D F C Bank

3) ICICI Bank

4) SBI Group

5) Allahabad Bank

6) Andhra Bank

7) Bank of Baroda

8) Bharatiya Mahila Bank

9) Bank of India

10) Bank of Maharashtra

11) Barcalys Bank Plc

12) Bharat Co-operative Bank

13) Canara Bank

14) Central Bank of India.

15) City Union Bank

16) Corporation Bank

17) Cosmos Bank

18) D B S Bank

19) Dena Bank

20) Deutsche Bank AG

21) Dhanlaxmi Banl

22) Federal Bank

23) First Rand Bank

24) GE Money Financial Services

25) H S B C

26) IDBI Bank

27) Indian Bank

28) Indian Overseas Bank

29) Indusind Bank

30) ING Vysya Bank (Kotak Bank)

31) Karnataka Bank

32) Karur Vysya Banl

33) Kotak Bank

34) Lakshmi Vilas Bank

35) New India Co-operative Bank

36) N K G S B Co-operative Bank Ltd,

37) Oriental Bank of Commerce

38) Punjab & Maharashtra co-operative Bank

39) Punjab National Bank

40) Rajasthan State Co-operative Bank

41) Ratnakar Bank

42) R B S

43) Sarawat Bank

44) Shamrao Vithal Co-operative Bank

45) Shivalik Bank

46) South Indian Bank

47) Standard Chartered Bank

48) Syndicate Bank

49) tamilnadu Mercantile Bank

50) TJSB Sahakari Bank

51) U C O Banl

52) Union Bank of India

53) United Bank of India

54) Vijaya Bank

55) Yes Bank

56) Other Banks

Qn 05. How to make online Payment of RGUHS Fees?

Ans: Visit RGUHS websire rguhs.ac.in or online/rgu/Mainpage.jsp

Select student fee collection for the following services.

a) Student fee collection General

1) Eligibility Certificate

2) Eligibility Certificate – Renewal

3) Migration Certificate

4) Migratopm Transfer – 1st to 2nd year

5) NOC (for internship transfer)

6) Re-Registration PHd

7) Registration fee

8) PHD – Penal fee for late admission

9) PHD – Fee for extension of registration – beyond 6 months

10) Fine

11) Arrears

b) Student Fee Collection Examination:

1) Change of name and Initial expansion

2) Consolidated marks card (Laminated)

3) Name correction in marks card

4) P D C

5) Rank certificate

6) Rank Certificate – Duplicate

7) Medal/ Prize certificate

8) Medal/ Prize certificate – Duplicate

9) Duplicate Degree Certificate

10) PGET Superspeciality

11) PGET Fee

12) PGET Application

13) Verification only

14) Verification and certification of copy’s

15) Certified copy of the syllabus/ordinance

16) Duplicate marks card

17) provisional pass certificate

18) Degree certificate

19) Certificate course

20) Name correction in degree certificate

21) Change of title of Thesis – PHD

22) Extension of Registration

23) Pre-Examination

24) Final Synopsis submission and final PHD examination

25) Dissertation Fee

26) Dissertation Fee- Resubmission

27) Credential verification/official transcript/ Attestation of the

Documents fee

28) Medium of instruction in English certification

29) Malpractice Lapses Committee – Penalty fee

30) Retotalling

31) Professional Misconduct

32) PHD – Penal fee for late submission – 6 months & above

33) PHD – Final Synopsis submission

34) Final PHD Examination

35) Penal Fee for late submission of PHD Thesis

36) PHD – change of title

37) PHD – change of guide

38) PHD – Penal fee for late submission

39) Fine

40) Arrears

Select college Data Collection for College related payments:

1) Affiliation Fees

2) Admission Fees

3) Helinet Fees

4) Miscellaneous Fee General

5) Miscellaneous Fees Exam

6) Miscellaneous Fees Helinet

Qn.06 Is there any m-appl for fees payment?

Ans: Yes, RGUHS has introduced m-app. You can download m-app “RGUHS” by searching Google play store.

Through m-app, student fee, Admission fee, Helinet fee and Affiliation fee may be paid.

Qn.07 Can I make challan payments of any branch of SBM?

Ans: No, Challan system is discontinued. All payments should be through RGUHS Online Payment Gateway.

Qn. 08 Can I make payment through RTGS/ NEFT?

Ans: No, all payments should be through online payment Gateway.

Qn.09 Do Banks levy any additional charges on online payments? User needs to pay?

Ans: For Debit cards, user needs to pay.

@ 0.75% of transaction amount if the value is upto Rs.2,000/-

@ 1% of transaction amount if the valve is more than Rs.2,000/-

For Net banking, user needs to pay @ Rs.12/- transaction and @ Rs.30per transaction in case of SBI Group

ST as applicable will be levied.

Qn. 10 I have made payment through online payment Gateway. Acknowledgement shows transaction failed. Payment has been debited, What should I do?

Ans: Don’t be panic. In case the amount has been debited and transaction shows failed, your account will be re-credited after a few days.

Qn.11 My college list is not included in the list of colleges, what should I do?

Ans: In that case, please inform the Finance division along with a request letter from the concerned college.

Qn.12 I have made Online Payment through Payment Gateway. My account is debited. But due to time out or technical snag I was unable to get the receipt, what should I do to get the receipt?

Ans: Please e-mail to the ID:forguhs@ with the following details: Name, College, Mobile No., emailed, type of fees paid, amount paid, date & time on which transaction was carried out, or you may contact 9886139194.

Qn.13. I made several attempts to make online payment, but each time may payment was declined and it shows payment failed. What is the reason?

Ans: There are several reasons for payment failure.

1) The bank has declined the authorization

2) The bank has not confirmed the payment

3) User has cancelled the transaction

4) Secure authentication has failed

5) User has exceeded withdrawal limit

6) User’s registered mobile is changed

7) Internet failure

8) Sudden server slowdown.

Qn.14 College authorities insist to make payment at RGUHS, Bangalore Is its so?

Ans: Payment can be made anywhere, anytime by logging on to our website rguhs.ac.in or through mobile by downloading mobile app “RGUHS”.

Receipt can be printed as soon as the transaction is completed or may be obtained from the mail sent to your mail ID.

Qn.15 In case of correspondence with RGUHS for payments, which reference number I should quote?

Ans: Any correspondence with RGUHS should be by quoting transaction reference Number (For Ex: DUPG3947192051).

No other reference will be entertained.

Qn.16 In case of college category, how to remit the exam fees?

Ans: Exam fee should be collected from the students and then to be remitted by the college as a single remittance.

Steps to be followed are given below:

1) Visit our website rguhs.ac.in

2) Click examination section

3) Click college Activity for examination

4) Enter in the college portal

College Code [ ]

Password [ ]

Click [ Login]

5) Click Exam

[Exam Payment]

Online payment

[ pay fees]

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