JOBS IN BANKS FOR VI PERSONS - VIBEWA



Visually Impaired Bank Employees Welfare AssociationREGD. NO. S2L 17175 ? ESTD. 2014REGISTERED UNDER THE WEST BENGAL SOCIETIES REGISTRATION ACT, 1961JOBS HANDLED BY VISUALLY IMPAIRED EMPLOYEES IN BANKSForewordThis document is prepared by Visually Impaired Bank Employees Welfare Association (VIBEWA) after having extensive deliberation with VI bank employees in order to gather their wide range of different work experience at a single place and disseminate to all concerned. VIBEWA is an association of visually impaired people working in the banking, insurance and other financial sectors in India. VIBEWA is the first association in the country formed exclusively for the empowerment of visually challenged employees in this industry. The main goal for which the association strives is to enhance the productivity of visually challenged employees in banking and other financial sectors by ensuring them conducive work environment which involves proper job identification and job mapping, provision of assistive technology like screen readers, accessibility of internal softwares and systems, special training for using computers, provision of human assistance where ever indispensable, etc.Contents: TOC \o "1-3" \h \z \u 1.0: An Overview PAGEREF _Toc417883175 \h 52.0: JOBS IN BRANCHES PAGEREF _Toc417883176 \h 52.1: May I Help You (helpdesk) PAGEREF _Toc417883177 \h 52.2: Non-financial transactions PAGEREF _Toc417883178 \h 62.3: Jobs in credit processing cells PAGEREF _Toc417883179 \h 62.4: Credit-Monitoring PAGEREF _Toc417883180 \h 62.5: Loan Recovery PAGEREF _Toc417883181 \h 72.6: Financial advising and wealth management PAGEREF _Toc417883182 \h 73.0 Jobs in the Administrative offices PAGEREF _Toc417883183 \h 73.1 Loan RECOVERY PAGEREF _Toc417883184 \h 73.2: Credit-Monitoring PAGEREF _Toc417883185 \h 93.3: Priority Sector Credit (PSC) PAGEREF _Toc417883186 \h 93.4: Planning and Development (P&D) PAGEREF _Toc417883187 \h 103.5: Credit Card Divisions PAGEREF _Toc417883188 \h 103.6: Secretaries to the middle and top level managers PAGEREF _Toc417883189 \h 103.7: General administration work PAGEREF _Toc417883190 \h 113.8: Personnel Administration/HRMS Management PAGEREF _Toc417883191 \h 113.9: RAJBHASHA VIBHAG (Official Language Dept.) PAGEREF _Toc417883192 \h 123.10: Research and Market Intelligence: PAGEREF _Toc417883193 \h 123.11: At Data Center in IT Department PAGEREF _Toc417883194 \h 134.0: Foreign Exchange (Forex) PAGEREF _Toc417883195 \h 135.0: Faculty in Training Centers PAGEREF _Toc417883196 \h 14Note: PAGEREF _Toc417883197 \h 14Disclaimer: PAGEREF _Toc417883198 \h 151.0: An OverviewBefore discussing various jobs that could potentially be performed by persons with visual impairment, let’s have a brief look at the usual working hierarchy and organizational structure in place in most of the public sector Banks in India. The organizational structure thereof could loosely be described as three or four tiers involving individual Bank’s head/central office, local head/zonal office, circle/regional office and branch office. While first three categories take care of administrative and controlling aspects, branches deliver actual banking services to customers. Of course, almost every Bank does have its Staff training colleges to impart training to its workforce and have few branches dedicated to some specific tasks like asset recovery, retail credit, SME finance, Forex/NRI cell and so on. There is a general opinion that the nature of work carried on in administrative offices is ideally suitable for visually challenged. However, due to large recruitments going on in the banking sector, many young clerks and officers are being posted in branches and adapting fairly to their work environment. Departing from pros and cons of the administrative VS branch posting, let’s take a close look at jobs that could be performed in both the settings.2.0: JOBS IN BRANCHESAs we have mentioned above that the actual banking service is delivered through branches and many of the visually impaired employees are getting posting in branches, it would be pertinent to start with job profiles identified in this set-up.2.1: May I Help You (helpdesk)Enquiring the needs of the customers.Guiding them as to where and how they can avail desired banking services.Handing them over required vouchers and forms.Assisting customers in filling up forms, by having understood thoroughly form-fields and its physical layout.Providing information about service charges.Marketing of bank products and services. First touch point for loan enquiries explaining about the eligibility criteria, assessment method, checklist, etc.Cross selling to new and existing customers Educating customers about alternative channels of banking and giving them hands on training, if required. Educating customers how to use various machines deployed in branch/branch premises e.g., passbook printer, Cash deposit machine etc. Mobile banking/SMS banking/internet bankingInforming customers about the mobile/internet/sms banking service offered by the bank. A poster about the same can be pasted at the place where the employee is sitting.Explaining to customers about the benefits of these alternative banking channels.Transferring mobile application by using blue tooth dongle.*Note: A print out can be prepared containing the processes which have to be followed in order to avail these services.2.2: Non-financial transactionsPrinting statements of loan accounts and deposit accounts which can be handed over to customers.Calculating EMI for the amount of loan required by the customer.Provide information about the status of cheques presented for collection.Sending e-mails to existing and new customers about new products of bank.General office work like typing letters, maintaining database in excel sheets, etc.Remitting TDS online to income tax dept. by appropriate challan.Sending thanks letters to new customers.Sending KYC updation reminders to customers. Printing passbooks of the customers.2.3: Jobs in credit processing cells Information dissemination:Providing information to branches and customers about the status of loan proposals.Providing information to customers about the balance of their loan accounts they can withdraw, and stages at which they can do the same.Follow up for stock statements and bills for CC accounts.Obtaining CIBIL reports for the new and existing borrowers.Obtaining information about Companies, its directors and other vital information from the Ministry of Company Affairs website, before sanctioning loan to corporate customers.2.4: Credit-MonitoringChecking and downloading list of PNPA accounts from intranet site on daily basis or sent by zonal/regional office.2. Filtering of accounts either on IRAC2 or IRAC3 basis in consultation with branch head.3. Intimating borrower about PNPA status of his/her loan account through sending letters, e-mails, and making phone calls and asking to pay overdue loan amount.4. Record borrower’s remarks about the possible regularisation date of account. Giving reminder on the said date if A/C not regularized and if needed, have a meeting with the borrower by calling in branch.Checking links accounts and liquid security attached to the account and if needed, adjust credit balance to the loan account in order to save the account from falling it into NPA category.Prepare periodical returns for submission to higher authority.Monitoring of Loan Accounts barred by Law of Limitation (Time Barred A/Cs). Identification of such accounts and follow up with customers for ensuring periodic document revival and marking of developments in this regard in the system.2.5: Loan RecoveryChecking on bank’s intranet and download list of NPA accounts (IRAC4 and above) of branch.Cross checking the same with the balances of respective customers’ loan rming customers about the status of their default and consequences of continuation of the same.Drafting letters to be sent to defaulters by using MS office tools like mail merge.Follow-up through sending e-mails, phone calls and letters for recovering irregular amount from defaulters.Preparation of SARFAESI notice (13/2 & 13/4) for serving it to borrower.Generating periodical reports to assist officers in the field.2.6: Financial advising and wealth managementNow-a-days, banks are moving from transaction banking to relationship banking. Banking includes advising clients with regard to investments, portfolio management services, retirement planning, insurance, etc. Since this is an advisory service, visually challenged who can equip themselves with expertise in such areas like financial advising and wealth management can deliver such services. Analysing the profile of customers.Advising them on investment decisions keeping in view their profile.Monitoring the portfolio of customers and advising in case of any shifts.Advising for retirement planning.There are professional certifications like “certified financial planner” and other such courses which enable advisors to gain expertise in the required body of knowledge to deliver these services.3.0 Jobs in the Administrative offices3.1 Loan RECOVERYAs the worsening asset quality is of paramount concern for Indian Banks and it is possible to have a detailed position of NPA accounts at a given period and adopting suitable recovery measures owing to Banks’ core banking solutions, the role of recovery officers assumes significance more than ever. Following tasks can be assigned to a visually impaired person in this area, though these tasks can be fine-tuned depending upon a particular Bank’s scenario:Generating report of NPA accounts on a given date say as per last day of a particular month/quarter.Following up with branches to ensure that these NPA accounts get regularized by recovering overdue amount or outstanding balance is recovered through anisation of special/mega recovery camps, allocation of branch wise target, follow-up, data collection and preparation of report for higher authority.Having received intimation for the organisation of Lok Adalat, mobilising branches for settling NPA accounts through compromise with borrowers in the court. Further, its data collection, preparation of report and submission to the higher authority.To ensure that notices are issued on time in accounts falling under SARFAESI act and possessions are taken after the expiry of notice period.To ensure that suits are filed promptly under applicable laws.Preparation of sale notice for properties acquired under SARFAESI or decreed suit and its uploading on bank’s website or sending to the concerned department which is looking after the maintenance of sale notice section of bank’s website.Guiding branch officials with respect to course of action to be taken in accounts under NPA category.Review of regular compromise proposals received from branches and preparing of notesheet for perusal and sanction of proposal by Zonal Level Credit Committee (ZLCC) or any other concerned authority.Review of Write-off proposals received from branches and its further escalation to HO and after receiving the claim amount, remitting amount to the concerned branches through IBR.In recovery department, various kinds of data bases are maintained which need to be updated regularly and prepare reports as per the need and instruction of higher authorities. The nature of these data bases may be as follow:top 150/100/50 NPA accounts, List of accounts where SARFAESI action has been invoked and updation of developments in such accounts periodically,List of accounts where suit is filed and updation of progress made in these cases periodically,List of NPA accounts having outstanding balance upto certain threshold and reduction made in it, such as, below 10 Lakh, below 1 Crore, above 1 Crore etc.*Note: By virtue of possessing these data bases, one can prepare various periodical reports (annexure) which are to be submitted to higher authorities on regular basis. Since these annexure and data bases are prepared in Word or Excel format, greatly accessible and doable for VI employees.3.2: Credit-Monitoring The primary technique for keeping in check the NPA profile of banks is to have a strong mechanism for credit monitoring. Operational tools which enable banks to curtail NPA profile are aptly suited to visually impaired employees and in following manners they can perform their job in the department.Checking and downloading list of PNPA/SMA accounts from intranet site on regular basis.Filtering of accounts either on IRAC2 or IRAC3 basis in consultation with dept. head and branch wise segregation of accounts.Follow-up with branches by sending letters, e-mails, phone calls.Record branch’s remarks about the possible regularisation date of accounts. Taking feed back again on the said date and if needed, have a conversation with the borrower.Prepare periodical return for submission to higher authority.Monitoring of Loan Accounts barred by Law of Limitation (Time Barred A/Cs). Regular follow up with branches for taking effective steps for periodic document revival and marking of developments in this regard in the system. Preparation of annual / quarterly plan for conduct of “Credit Process Audit” & “Stock Audit” in eligible accounts and analysis of the reports for rectification of the irregularities, if any, pointed out by the auditors.Monitoring of Loan accounts for conduct of periodic Legal Audit & Valuation of immovable assets offered as security in the loan accounts.3.3: Priority Sector Credit (PSC)Setting up and allocation of priority sector credit target (monthly/quarterly/yearly) for branches vis-a-vis target received from higher authority viz., HO/FGMO and regular follow up about its anisation of special/mega credit camps, its follow up, collection of data from branches, preparation and submission of report to higher authority.Review of claims received from branches viz., CGTSME claim, interest subvention claim in various schemes and lodging reimbursement claim to concerned authorities. After receiving claimed amount, its remittance to branches with account wise detail.Based on the data received from CBS office, guiding branches for the correction of account classification which are wrongly classified under priority sector credit or vice-versa.Miscellaneous tasks like monitoring and ensuring compliance of various aspects of centrally sponsored schemes like PMJDY, interest subvention schemes, subsidy schemes and a range of other schemes announced by government time to time.3.4: Planning and Development (P&D)CASA being the thrust area for all banks recognising its vitality, in P&D Dep. Blind employees can take up the task very effectly for mobilisation of opening of accounts in branches by setting targets on daily/monthly/quarterly basis.Receiving various reports from branches e.g., STR, CTR, CCTR etc. and subsequent preparation and submission of reports to the concerned authorities.Monitoring and insuring KYC compliance of branches under Zone’s jurisdiction.Giving quotation for bulk deposit interest rate to the branches/HNI customers vis-a-vis rates received from Asset Liability Management Committee (ALM Cell) with active consultation, as the rates do fluctuate quite frequently.Setting up and allocation of business target on various parameters (monthly/quarterly/yearly) for branches vis-a-vis target received from higher authority viz., HO/FGMO and regular follow up about its achievement.Preparation of business reports on various parameters as per the requirement of higher authorities.Follow-up on activation of dormant/inactive accounts of branches.Resolution and Preparation of reports of customer grievances registered within the ambit of bank’s internal ombudsmen cell and RBI ombudsmen. In addition, Receiving complaints from customers by SMS and e-mails and coordinating about the same with branches. Handling complaints pertaining to alternative channels of banking like ATM, internet banking, mobile banking, etc.Reconciliation of various unadjusted entries lying in the branches based on the CBS report. Note: this function is primarily done in abundance in Inspection Department which too can be effectively managed by Visually Impaired employees. 3.5: Credit Card DivisionsCommunicate to the existing and new customers about the features of the credit cards and their safety, usage and about the customer service.Queries pertaining to statements, billing, hot listing of the Cards, change in account details and address change of the card holders, reissue of cards, SMS about the statements and grievance handling.In charge of the call center for credit cards.Providing technical support, trouble shooting and to ensure 100 per cent package utilization.3.6: Secretaries to the middle and top level managersTyping letters on the dictation by the managers.Receiving phone calls and connecting to the managers by prioritizing them.Handling appointments.Follow up with branches about the works assigned by the zonal managers to branches.Generation of periodical reports thereby assisting managers.Reading letters by scanning them and presenting before managers according to priority.Addressing trivial customer complaints related with branches and forwarding to the P&D Dept. in case of critical nature.3.7: General administration workDrafting letters in common for one or more departments.Working with databases using MS excel and preparation of periodical returns in preset rming branches about any reconciliation work to be done at their end over phone and e-mail and following it up.3.8: Personnel Administration/HRMS ManagementIn most of the Banks, one or another server-based human resource management application is in placed which enables a visually impaired person to access almost complete job data of employees. As a result of this, he or she can easily perform the various job handled within the purview of personnel administration department and HRMS management. These jobs are listed below: Sanctioning of various perquisites and pay like increments, conveyance reimbursement (petrol), newspaper, telephone expenses, canteen subsidy Etcetera ? of the staff members of the office and circle if posted in Circle Offices.On salary side, to check the monthly officiating statements submitted by branches and incorporate the data into the salary of the workman and officer staff.Issuance of annual graded increments via human resource management application after getting necessary approval from competent authority.Calculating and paying arrears, if any.Updating the salary of staff members like starting and stopping deductions and so on. Remitting TDS of salary to the Income Tax Dept with the appropriate challan and sections.Generating form16 for their colleagues.Reconciliation between actual data and data shown in HRMS of leave record of staff.Providing technical support to employees, trouble shooting and to ensure 100 per cent package utilization.Maintaining correct job profile and personal data of employees including database of their dependent family members, educational qualifications ETC.Setting up of reporting, reviewing and accepting authorities with respect to performance appraisal, extending technical support in filling out annual assets and liabilities statement as well as annual performance appraisal.Assessing the training needs of the workforce, nominating staff members according to training calendar of the Bank and following up with nominees to ensure their full participation in the various training programs.To oversee and execute the Transfer, relieving, joining and supervisor change processes in HRMS.3.9: RAJBHASHA VIBHAG (Official Language Dept.)1. Insuring compliance to the guidelines issued by Central Government for promotion of Hindi as official language within the jurisdiction of concerned office.2. Assisting authorities such as, Parliamentary Committees/RBI team for smooth conduct of inspection regarding compliance.3. Translation of circulars, official letters, banks’ various slogans, advertisement content in Hindi language.4. Organisation of location training programs, identification of eligible candidates for imparting working knowledge of Hindi and nomination thereof to concerned internal/external bodies. 5. Conduct inspection of branches (low vision) for insuring compliance of laid down norms.6. As per the instruction of higher authority, organisation of competition and preparations of question papers, evaluation (sighted assistance is needed), declaration and distribution of awards and submission of report to HO.7. Preparation of periodical reports as per set norms. 8. Educating officials about operational aspects of Hindi software for its effective utilization. 9. Other creativities within the ambit of Official Language, which is open to all employees including VI:A) Participation in Hindi and Rajbhasha activities and represent the Bank in various interbank competitions.b) Writing articles for interbank magazines, and RBI.3.10: Research and Market Intelligence:1. Gathering local news pertaining to banking and finance by perusing various local news papers online and in print and submitting a report in respect of issues requiring immediate attentionof the Bank2. Taking continuous stock of the general situation with respect to market activities of financial institutions by calling for feedback from inspecting officers and other employees in general and submitting a monthly report.3. Conduct research on the internal data of the bank for formulating strategies.4. Preparing presentations, profile etc. and sourcing information on any other specific issues as required by office.3.11: At Data Center in IT DepartmentLarge scale computerization, use of screen readers and deployment of alternative delivery channels in Banks have opened many employability avenues in information technology department for persons with visual impairment. An indicative list of jobs which can be performed is given below. This list could well be altered depending upon circumstances of a particular Bank:Configuring e-mail clients and providing trouble shooting services using remote desktop features of windows or other dedicated applications designed for remote access.Creating USERS and setting up their passwords at various platforms.Maintaining computers of the network including updation of anti-virus software.Monitoring the use of alternative delivery channels like mobile and internet Banking and ensuring their optimum utilization.Monitoring of hits per day of ATMs, following up with branches and ensuring good number of hits per day attaining the financial viability thereof.Monitoring the network of ATMs to ensure that they are up and running.Following up with venders to ensure minimal down time of ATM machines.Handling the miscellaneous issues in internal applications of banks such as:Helpdesk and knowledge portal.Monitoring all applications running at Datacenter.Patch management and deployment.Managing change requests.Inventory management.Auto work management.4.0: Foreign Exchange (Forex)Foreign Exchange is a very specialized branch of banking. The subject is very vast and considerably good knowledge is required before one ventures in this area.On the operation side a VI could handle Forward Contracts where very little paper work is required. One only needs to check the order or LC against which the FC is booked. It involves booking, cancellation, roll over and monitoring of utilization of FCs.On the admin side one can work in the policy section of International Department where one has to keep abreast of all RBI rules and regulations and the new circulars issued by the Central Bank. One can draft circulars for the bank highlighting the RBI circulars and the points in them. Guiding branches on Foreign Exchange and the rules of Foreign Exchange. Also assist customers for the same.Handle NRI Cell where circulars can be issued, guidance to branches, answering queries from customers on Email, preparing the matter relating to NRI Banking to be uploaded on the bank’s website, preparing kits for NRI customers like leaflets giving details about facilities and products available to them. Attend NRI meets organized by RO s. Addressing field functionaries to inform them about NRI accounts and their forte.It is a very interesting branch of banking and almost every day is a new day as some change or the other is taking place all over the world which affects Foreign Exchange.5.0: Faculty in Training CentersCo-ordinate and design training programmes.Take session on different topics.Contribute articles to Bank’s publications.Conduct on location programmes in branches.Note:Prerequisites for undertaking above mentioned job profiles:The employee is having working knowledge of computer and well equipped with access technologies like screen readers and OCR software. The employee is provided with a computer having good quality processor, at least 1 GB RAM, sound card, speakers and/or headphone, scanner and printer.Employee is provided with screen reading software (SRS)/magnifying aid and OCR software.Employee is having access to CBS software, Intranet site, circular site, policy documents, and other password protected knowledge sections of bank’s internal IT system.The issue of allocating assignment to person with visual impairment is visited with an open mind and he or she does get reasonable human assistance as and when required to discharge his or her duties.All these software/applications are accessible with SRS.Employee is imparted with regular/special trainings in order to equip them with the knowledge of systems and procedures and latest developments.Assumption we are making while preparing this document:All/most of the data provided to visually impaired employee in order to undertake abovementioned tasks is in soft copy.By soft copy, we mean to the documents prepared in the format such as MS Word, MS Excel, HTML, notepad etc., which are accessible with SRS, and not to those prepared with the application such as Open Office Org. which are not accessible with SRS.While working with soft copy, its authenticity and precision is insured by VI employee irrespective of financial/non-financial transaction.VIBEWA does not endorse any customer induced financial transaction to be undertaken by a visually impaired employee. By customer induced financial transaction, we mean to those financial transaction to be affected on the basis of customer mandate, (i.e. withdrawal, deposits etc.) However, bank induced transactions can be undertaken by VI employees. By bank induced transactions, we mean to those Transactions initiated at the bank’s end, (e.g., recovery of service charges, recovery of loan dues from deposit accounts, intra-bank transactions etc.) as these do not require verification of any physical voucher. However, banks do insist on preparation and preservation of voucher for such transactions which has to be signed by employee affecting the transaction. So, such transactions may be carried out given the accessibility and other necessary support.Disclaimer:This list of job profiles is based upon actual experience of VI bank employees.It is only illustrative and not exhaustive. With more and more of usage of technology in banks, tasks that can be handled by visually challenged people are increasing. And once an employee is assigned a particular task, he can explore more jobs that he can do depending upon his skills and the nature of his work place.The above list of jobs for visually impaired bank employees is prepared by Visually Impaired Bank Employees Welfare Association (VIBEWA), with the active participation of its members and VI bank employees in general through interactions including on VIB-India, an e group run by VIBEWA for visually impaired bank employees. VIBEWA does not own any responsibility in case of any damage or shortfall committed by any individual or organisation while undertaking job profiles enumerated in this list.For any suggestion and query, please feel free to contact VIBEWA on this email ID:contact@ ................
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