Cemetery & Crematorium Officer
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Dear Applicant
RE: Cemetery & Crematorium Officer Post Ref:
Thank you for your interest in the above post. Please find enclosed in this application pack the following documents:
• Job Description
• Person Specification
• Structure Chart
• Service Overview
Application Form:
The application form plays a key part in our selection process. We use the information you provide to shortlist for interview.
You are urged to ensure that all the information contained in your application is relevant and that you demonstrate how you meet the criteria on the person specification. Please use the person specification for guidance when filling in the application form.
References: If successful at interview, Ipswich Borough Council will seek to obtain two employment references. Wherever possible the name of your first referee must be from current employment/education and the second from either current or former employment/education. If you cannot provide an “employment” reference please contact the HR Team at Ipswich Borough Council for further assistance.
If you have any recruitment queries, please do not hesitate to contact us on 01473 433402. Please leave your name, number and brief details of your question and a member of the recruitment team will call you back.
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Ipswich Borough Council
PARKS & CEMETERIES
Vision Statement for Parks
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Vision Statement for Cemeteries
‘To provide and administer a dignified and professional service for the disposal of the dead through burial and cremation in accordance with legal requirements, both in its enforcement powers and provider of regulated activities.
To develop a more commercial approach for the service by refreshing and enhancing the range of memorials; including cleaning, repair and the production of new memorials.
To provide public health funerals for those who die within the Borough and have no funds or next of kin to take responsibility for the service’
The ability to provide the Council with a ‘one stop shop’ for all parks and open space related functions, offers considerable benefits, these include; being able to respond quickly to instructions and requests, especially important when dealing with emergency situations; the capacity to prioritise at short notice in order to meet changing circumstances, without necessarily incurring additional expense, and having a range of in-house skills and knowledge available at all times in order to be able to defend and safeguard the Council’s interests.
The desire to continuously raise performance and efficiency is firmly embedded within the culture of the service area. National and inter-national accreditation to ISO 9001, (Management process), ISO 14001 (Environmental process) and ISO 18001 (Health & Safety process) bears witness to this fact.
The Parks and Cemeteries Service maintains 650 Hectares of open space but is directly responsible for 530.7 Hectares including 1 Special Protection Area, 2 Sites of Special Scientific Interest, 2 English Heritage listed Parks and Gardens, 4 Conservation Areas 19 County Wildlife sites and 8 Local Nature Reserves as follows:
• 12 (153.5 Hectares)Parks and Gardens sites including major historic parks at Chantry, Christchurch and Holywells and number of other large or important historical parks such Bourne Park, Gippeswyk Park, Alexandra Park and Landseer Park.
• 4 managed cemetery grounds
• 50 (62.2 Hectares) Amenity Green Spaces such as Dumbarton Road Recreation Ground, St Augustine’s Green, Murray Park, Brunswick Road Recreation Ground, Bramford Lane Recreation Ground.
• 36 (202.2 Hectares) Natural and Semi Natural
• 95 Play Areas.
• 35 Youth Areas.
• 19 (59.4 Hectares) Allotment fields.
• Outdoor Sports areas such as Whitton and Gainsborough Sports and Community Centre outdoor playing pitches.
The above spaces receive an estimated 6 Million visits each year and are the venue for up to 50 events each year ranging from civic events such as Remembrance Day, major concerts, festivals and sporting events to, charity and fundraising events and smaller community events. E.g. Ipswich Music Day, Tour of Britain Cycling, Annual Fireworks, Park Runs.
The process of reaching out to and engaging with local communities and relevant user groups is widely accepted as one of the cornerstones of effective and sustainable management of urban green space. The Service encourages community ownership, is able to provide expertise and offer appropriate support to individuals and groups that show an interest in either improving or managing their local open space.
A well trained and competent workforce is essential to the success of any organisation and in this regard the Parks and Cemeteries Service is no different. Continuous staff development remains a priority for the service and natural progression through the career structure is encouraged.
Current Management Arrangements
The Council’s Parks and Cemeteries Service offers a ‘One Stop Shop’ for a diverse range of operational services; see diagram below:
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|Parks |FTE |Head count |
|Parks & Open Spaces Mgt (2.5) + Tech Support (4.7) |7.2 |11 |
|Grounds Maintenance |50 |50 |
|Park Patrol (8.93) Play Area Inspection (1) |9.93 |19 |
|Landscape Consultancy Design and Construction |4 |4 |
|Allotments |0.5 |1 |
|Arboricultural Advice, Consultancy & Tree Surgery |5 |5 |
|Wildlife Ranger Service & Greenways |5 |6 |
|Total |81.63 |96 |
| | | |
|Cemeteries |FTE |Head count |
|Office staff |4.5 |7 |
|Crematorium staff |3 |3 |
|Stonemason |2.5 |4 |
|Total |10 |14 |
The Service supports the Council’s underlying principle for the citizens of Ipswich as set out in the new Corporate Plan.
In general this includes:
• Improving the health and well-being of the people of Ipswich
• Reducing the levels of crime in the town
• Improving the quality of life of the people of Ipswich
• Enhancing the self-esteem of the people of Ipswich
• Giving the people of Ipswich the opportunity to take part in a wide variety of cultural and sporting activities
The Parks and Cemeteries ‘Operational Plan’ will contribute directly to these principles.
Cemeteries
Ipswich Cemeteries & Crematorium is located to the North of the town centre and comprises of approximately 100 acres of managed burial grounds with a Crematorium nestled in the centre of the cemeteries.
The Cemeteries were established in 1855 by the town, and later became a Burial Authority. The town was growing fast and a place for the deceased to be laid to rest was required, churchyards were at capacity so Ipswich Cemetery was created.
In 1928 the Crematorium was established, this was a new process and initially did not sit well with people all over the country, Crematoriums were used sparingly as burials were far more popular. Today cremation is the most common with burials second.
In 1999 a new cemetery was opened on Tuddenham Road in Ipswich and was named The Millennium Cemetery, this will supply the town with adequate burial space for approximately 40 years and also has adequate space for the disposal of cremated remains.
The office staff manage the daily operation of the Cemetery & Crematorium; this includes all statutory paperwork for Cremations and Burials which take place on weekdays. The office also has a reception area open to the public for all enquires related to the deceased, this can include: family research, memorials, self-arranged funerals, grave purchase and general queries and questions about death and all its mysteries.
The crematorium staff takes care of the complex and its daily functions, this includes operation of the state of the art cremators that were installed in 2012 and meet all the requirements of a modern crematorium. The West Chapel which can have eight services a day and in these modern times a funeral can now take a much different form than in say the Victorian era. It is now common to have live performances, modern music and large attendances for this once taboo form of disposal of the deceased.
The crematorium staff also maintains and care for the very unique Temple of Remembrance which houses Niche Caskets containing loved ones ashes, these are a very unique form of memorial. The walls of the Temple are made up of Panels & Tablets; these hand cut memorials are very traditional and have existed in the building since the 1930’s. Finally the Temple houses the Book of Remembrance, a hand drawn book with inscription and drawings chosen by individual families.
The final team are the Stonemason and his assistants, this team act as Caretakers for the Cemeteries performing general repairs and maintenance where possible. The main role for them is to provide masonry services to the public; this includes cleaning and renovation of existing memorials within the Cemetery which could be Victorian through to a modern memorial. They have a very varied role and also a very good knowledge of all the plots and locations within the Cemetery.
The grounds are maintained by the Grounds maintenance team who care for the grass, trees and general appearance of the 100 acres we manage, they also undertake all grave digging duties with a small but dedicated team.
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Ipswich Borough Council
Job Description: A41a
Cemetery & Crematorium Officer
Main Purpose of Job
To ensure a high standard of service delivery to those attending the Cemetery and Crematorium and Temple of Remembrance on a equal rotation of duties within the staff team, over a shift pattern (inc or until cremations end).
Main Duties
1. To operate cremators and ancillary equipment in compliance with current statutory requirements and working codes of practice, including logging information accurately in order to comply with the relevant legislation and to undertake remedial action to retain compliance.
2. Carry out routine maintenance and cleaning of cremators and equipment, reporting faults as necessary to the Service Area management.
3. Carry out chapel duties at the crematorium, old cemetery church and at the graveside, ensuring a reverent, courteous and helpful approach at all times.
4. Undertake cleaning duties within the crematorium, temple of remembrance and old cemetery church, and other designated areas.
5. Undertake the treatment and preparation of cremated remains in strict accordance with issued codes of practice and to keep accurate records of cremated remains being held by the crematorium.
6. Maintain good relations with Ministers, Funeral Directors, Mourners and other visitors.
Such variations as may be required from time to time without changing the general character of the duties shown or the level of responsibility entailed.
Last Updated: 28/10/08
|[pic] |Ipswich Borough Council |
| |Person Specification |
| | |
| |Cemetery and Crematorium Officer |
| |
|ATTRIBUTES |ESSENTIAL |DESIRABLE |METHOD OF ASSESMENT |
|Qualifications |1 A Level or 5 GCSE’s or an NVQ Level 3 or 2 |Hold the ICCM Certificate of |Application |
| |years qualitative experience in related field |Competency for Cremating | |
|Work related experience | |Experience of working in a similar |Application/Interview |
| | |role | |
|Other relevant experience |Experience of dealing with the public |Previous experience in cleaning |Application/Interview |
| | |duties. | |
| |Experience of fault finding and reporting | | |
| | |Experience of using power tools and | |
| | |other handheld electrical equipment | |
|Specialist knowledge |Knowledge of relevant Health and Safety Issues |Knowledge of the process of cremation,|Application/Interview |
| |(e.g. clothing/equipment/COSHH) |including use of machines. | |
| | | | |
| | |First Aid Cert Holder or willing to | |
| | |undertake course | |
|Job related skills |Ability to record accurate information | |Application/Interview |
| | | | |
| |Ability to pay close attention to detail | | |
| | | | |
| |Ability to work under pressure, prioritise work | | |
| |and meet deadlines | | |
| | | | |
| |Computer skills: enter and retrieve data; | | |
| |internet; email; keyboard skills | | |
|Personal skills |Tact and diplomacy skills | |Application/Interview |
| | | | |
| |Able to work on own initiative and as part of a | | |
| |team | | |
| | | | |
| |Good communication and interpersonal skills – | | |
| |liaising with members of the public in often | | |
| |emotional situations | | |
| | | | |
| |Ability to deal with people in a respectful and | | |
| |positive manner at all times | | |
|Special working conditions |Ability to carry out work that involves | |Application/Interview |
| |considerable bending, lifting and carrying | | |
| | | | |
| |Flexible in approach to working hours/shifts and | | |
| |type of work. | | |
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Grafton House
15-17 Russell Road
Ipswich Suffolk
IP1 2DE
.uk
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