National Property Management Association

October 2020, Rev 0

National Property Management Association

Certification Program Candidate Handbook

Controlled Document Approved by: Certification Governing Board Status: Final Approval Date: October 2020 Revision Date(s):

NPMA and the Certification Governing Board are dedicated to ensuring fairness, impartiality, validity, and integrity in the NPMA Certification Program. The NPMA Certification Program is equitable and impartial regarding access and availability. NPMA ensures fairness to all Property professionals and does not discriminate against race, color, religion, gender, national origin, age, disability, marital status, sexual orientation, military status or any other category protected by federal, state and local laws. The NPMA Certification Governing Board (CGB) is solely responsible for essential decisions related to the development, administration, and ongoing maintenance of the CPPS, CPPA, and CPPM certification programs. Impartiality is central to carrying out all of the CGB's activities. NPMA and the CGB establish and implement policies to manage conflicts of interest and ensure the objectivity of certification activities.

NPMA Certification Program Guide

Table of Contents

1.0 Purpose .................................................................................................................................................. 5

INTRODUCTION .......................................................................................................................................... 5 MISSION STATEMENTS............................................................................................................................. 5

NPMA Mission.................................................................................................................................. 5 CGB Mission ..................................................................................................................................... 5 POPULATION ............................................................................................................................................... 5 PURPOSE ...................................................................................................................................................... 6 CGB GOVERNANCE STRUCTURE ........................................................................................................... 6 DESIGNATION MARK ................................................................................................................................ 7 Certification Marks............................................................................................................................ 7

2.0 Applying for NPMA Property Certification Program ? CPPS, CPPA, CPPM .................. 8

ACCESS TO CERTIFICATION ................................................................................................................... 8 ELIGIBILITY ................................................................................................................................................ 8 RATIONALE FOR ELIGIBILITY REQUIREMENTS ................................................................................ 9 DESCRIPTION OF EXAMS ......................................................................................................................... 9

CPPS.................................................................................................................................................. 9 CPPA ................................................................................................................................................. 9 CPPM .............................................................................................................................................. 10 Exam Development ......................................................................................................................... 10 APPLICATION FORM ............................................................................................................................... 11 APPLICATION PROCESS.......................................................................................................................... 11 CPPS................................................................................................................................................ 11 CPPA ............................................................................................................................................... 11 CPPM .............................................................................................................................................. 12 Work Experience Summary Form (Attachment B) ......................................................................... 12

3.0 Taking the NPMA Property Certification Program Exams ............................................................. 13 SECURITY .................................................................................................................................................. 13

Candidates ....................................................................................................................................... 13 EXAM ADMINISTRATION....................................................................................................................... 13

On-Line Proctoring.......................................................................................................................... 13 Test Centers ..................................................................................................................................... 15 Test Security.................................................................................................................................... 15 CANCELLATION/RESCHEDULING ....................................................................................................... 17 SPECIAL TESTING ACCOMMODATIONS............................................................................................. 18 EXAM SCORING........................................................................................................................................ 18 Exam Scores .................................................................................................................................... 18

PRO-002-01 ? 2018 NPMA | PROPRIETARY

APPROVED BY: CGB APPROVED: OCTOBER 2020

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NPMA Certification Program Guide

4.0 How to Study for the Exam ................................................................................................................. 19 REVIEW COURSES ................................................................................................................................... 19 OPTIONAL REVIEW MATERIALS.......................................................................................................... 19

5.0 Retesting of the NPMA Property Certification Program Exams..................................................... 20 RETESTING ............................................................................................................................................... 20

6.0 Maintaining NPMA Property Certification ? Recertification.......................................................... 20 EXPIRATION DATE .................................................................................................................................. 20

Grace Period .................................................................................................................................... 21 CERTIFICATION RENEWAL APPLICATION PROCESSING ............................................................... 21 CONTINUING COMPETENCE ................................................................................................................. 21

Recertification Qualifying Criteria.................................................................................................. 22 RECERTIFICATION REQUIREMENTS ................................................................................................... 22

Continuing Education Units (CEUs) ............................................................................................... 22 Rationale for Recertification Interval .............................................................................................. 24 Continued Monitoring for Changes in Relevant Knowledge and Skills in Asset Management...... 24 EMERITUS STATUS .................................................................................................................................. 25

7.0 Additional Important Policies for the NPMA Property Certification Candidate .......................... 25 CONFIDENTIALITY .................................................................................................................................. 25

Confidential Information ................................................................................................................. 25 Exam Results ................................................................................................................................... 25 Release of Information .................................................................................................................... 25 Changes to Contact Information...................................................................................................... 25 ADHERING TO THE NPMA CERTIFICATION PROGRAM CODE OF CONDUCT_____.................. 25 Certification Code of Conduct ........................................................................................................ 25 DISCIPLINARY POLICIES_...................................................................................................................... 28 Discipline Process ........................................................................................................................... 28 Grounds for Sanctions ..................................................................................................................... 29 Process Involving Candidates or Certificants.................................................................................. 29 Staff ................................................................................................................................................. 29 VP of Certification and CGB Chairperson Complete Preliminary Review .................................... 29 Review Committee .......................................................................................................................... 30 CGB................................................................................................................................................. 31 Staff ................................................................................................................................................. 32 Subject Matter Experts (SME), Exam Writers and Graders............................................................ 32 CGB Members and CGB Chairperson ............................................................................................ 32 Disciplinary Actions........................................................................................................................ 32 APPEALS PROCESS FOR DISCIPLINARY DETERMINATIONS......................................................... 33 Disciplinary Appeals Process .......................................................................................................... 33 RECONSIDERATION OF ADVERSE DECISIONS ................................................................................. 34

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Process for Adverse Decisions ........................................................................................................ 34 Examination Appeals ...................................................................................................................... 35 ANNUAL REPORTS................................................................................................................................... 35 APPENDIX A ............................................................................................................................................. 36 FRM-006-01 Special Testing Accommodations (ADA) Form .................................................................... 36 Request for Testing Accommodations ............................................................................................ 36 Professional Documentation............................................................................................................ 37 APPENDIX B.............................................................................................................................................. 38 FRM-002-03 Work Experience Form .......................................................................................................... 38 APPENDIX C: Certification Exam Blueprints........................................................................................ 42

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